Reviews Analysed
13
We Collect & Analyse Reviews
Click4Gap
Experiences & Reviews
Click4Gap is a UK-based provider of GAP (Guaranteed Asset Protection) insurance for motorists. The company offers online quoting and policy purchase channels aimed at covering the shortfall between a vehicle’s market value and any outstanding finance in the event of total loss or theft. Consumers searching reviews typically look for claim handling speed, refund and cancellation terms, and sales/contact practices when comparing GAP insurers.
Overview & Key Metrics
Positive Sentiment
54%
Latest Review
29d
Overall Rating
3.1
Our Analysis
🎯
Service quality
Mixed reports on claims and service: several reviewers praise fast, helpful handlers, while a number report long delays and unsatisfactory claim outcomes.
Share
Mixed
21%
💰
Value for money
Views split on value: some users describe good value and peace of mind, others complain about small refunds and restrictive rebate/cancellation terms.
Share
Mixed
19%
⚡
User experience
User experience varies: quick online setup is reported, but multiple users report unwanted calls, missing emailed quotes and poor digital transparency.
Share
Weak
7%
🔧
Product quality
Limited sample: a couple of reviewers describe timely, full claim payouts and helpful extras; overall data is small and mixed.
Share
Mixed
5%
📞
Communication
Communication is inconsistent: some customers describe clear, proactive support, while others report unsolicited calls, poor updates and misleading discount messaging.
Share
Mixed
19%
⭐
Overall experience
Overall impressions split: several positive end-to-end claim experiences contrasted with multiple dissatisfied customers citing refunds, delays and sales practices.
Share
Mixed
30%
Our Independent Methodology
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Data Collection
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AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 13 verified reviews (December 2021 – September 2025).
Gap Insurance Claim TNJ-KKHGD-495 / 55069672372
"PLEASE READ!, Do not use this company! I took out gap insurance with this company for my Mini Cooper which I had on Finance. Unfortunately I had to cl..."
Thomas Tropia
Trustpilot
Sep 30, 2025
Featured for: Detailed negative claim experience
Fantastic Service!
"I cannot fault this company. I took out GAP Insurance through them last year when I purchased my new car, taking out their back to invoice option. I h..."
LH
Trustpilot
Sep 30, 2025
Featured for: Positive, fast claim payout example
THEIR DISCOUNT CODES ARE FALSE AND FAKE
"They offer an effective quick quote online - but know that they will call you if you give your real number - however the discount code they offer (eg:..."
Evans Esq
Trustpilot
Sep 30, 2025
Featured for: Complaint about discount codes
BEWARE!
"BEWARE! If it were possible I'd give no stars for this company. Click4gap should be avoided if you don't want to be 'ripped-off' in a roundabout way...."
Mr A Hargreaves
Trustpilot
Sep 30, 2025
Featured for: Illustrates rebate/cancellation concerns
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 13 reviews
All Customer Reviews
Sources: Trustpilot (12) · Collected.reviews (1) · Quotes shortened · As of: September 2025
E
Evans Esq
trustpilot.com
Sep 30, 2025
THEIR DISCOUNT CODES ARE FALSE AND FAKE
They offer an effective quick quote online - but know that they will call you if you give your real number - however the discount code they offer (eg:...
R
Ross O
trustpilot.com
Sep 30, 2025
“Quick”4Gap
Really strong experience. I have never had to make a claim from them, and to be honest - I hope I never will! But the Team hav...
R
Riley
trustpilot.com
Sep 30, 2025
Unsolicited Calls & Pushy Sales
I got a quote from this company and then received a call from them as I'd not bought a policy within 15 mins of getting the quote. They also don't say...
D
DRIPKJ
trustpilot.com
Sep 30, 2025
Great value for money.
...
S
Susan
trustpilot.com
Sep 30, 2025
The customer service was excellent.
Following a Car accident, I decided that Gap insurance would be a good idea. I contacted Click4gap as recommended by MSE and was pleasantly surprise...
T
Thomas Tropia
trustpilot.com
Sep 30, 2025
Gap Insurance Claim TNJ-KKHGD-495 / 55069672372
PLEASE READ!, Do not use this company! I took out gap insurance with this company for my Mini Cooper which I had on Finance. Unfortunately I had to cl...
I
Ian Ashton
trustpilot.com
Sep 30, 2025
£7.50 refund what an insult!!
I have used this company for many years without any bad words to say about them. When changing my car they have always offered a discount and waved th...
L
L Clulow
trustpilot.com
Sep 30, 2025
Took cover out for £171 4th March 2020…
Took cover out for £171 4th March 2020 and cancelled 5th August 2021 (17 months) as vehicle sold on a policy covering 4 years (48 months). Received £9...
I
Ian Tabner
trustpilot.com
Sep 30, 2025
Excellent Service
I purchased GAP insurance for the first time from Click4Gap after buying an Audi, and I'm glad I did. I purchased cover for 4 years and after owning m...
f
fiona fleming
trustpilot.com
Sep 30, 2025
Value for money and peace of mind
I purchased this last year when I got my new car. Luckily I haven...
L
LH
trustpilot.com
Sep 30, 2025
Fantastic Service!
I cannot fault this company. I took out GAP Insurance through them last year when I purchased my new car, taking out their back to invoice option. I h...
M
Mr A Hargreaves
trustpilot.com
Sep 30, 2025
BEWARE!
BEWARE! If it were possible I'd give no stars for this company. Click4gap should be avoided if you don't want to be 'ripped-off' in a roundabout way....
M
Melanie
Collected.reviews
Dec 01, 2021
UK GAP Insurance
It helped me greatly when I got in an accident. I had my car insurance through a different provider and the car was not insured for damage by other parties. The insurance company told me that since the damage to my car was above deductible, I'd have to pay for it myself. They also said I must file claims with everyone at fault, which would have been three people. Needless to say, it was getting complicated and lengthy to handle. By the time my claim went through, there was nothing left of my car and I wouldn't buy it. I wouldn’t recommend it anytime to anyone ever.
Conclusion
Reviews for Click4Gap show mixed customer experiences. Several reviewers report prompt, helpful claim handling and clear support from named staff, with payouts completed within days or weeks. However, a number of customers report long delays, unresolved complaints and dissatisfaction with cancellation refunds or rebate calculations. Multiple reviewers also raise issues about unsolicited calls and unclear discount messaging. Prospective buyers should read the policy schedule and cancellation/rebate terms carefully, confirm how contact details are used when requesting a quote, and ask for written confirmation of any discount or quote before purchase.