Reviews Analysed
21
We Collect & Analyse Reviews
Coverwise
Experiences & Reviews
Coverwise is a provider of travel insurance policies aimed at consumers. People typically consult reviews to check pricing, policy terms, claims handling and customer support before buying travel cover.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
19d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers describe helpful, knowledgeable and responsive staff for quotes and amendments; a minority report slow or unresolved claim handling and poor settlements.
Share
Strong
31%
💰
Value for money
Several reviewers report competitive pricing and fair renewal costs; a few customers dispute payouts or felt cover did not meet expectations in specific claims.
Share
Strong
17%
⚡
User experience
Many reviews highlight a quick, straightforward online purchase and easy policy changes by phone or website; ease of use is a recurring positive point.
Share
Strong
15%
🔧
Product quality
Very few reviews mention policy details; the small sample flags a coverage limit issue for gadgets and disagreement over what is covered.
Share
Weak
2%
📞
Communication
Most customers report clear, friendly phone support and helpful explanations from named advisors; a minority report inconsistent responses and slow replies.
Share
Strong
19%
⭐
Overall experience
Overall sentiment is positive among long-term and repeat customers, but isolated negative experiences focus on claims outcomes and settlement amounts.
Share
Strong
15%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Travel insurance axa covered by…
"Travel insurance axa covered by coverwise . Absolutely shocking experience and still not sorted . Still no pay out and went on holiday in July . They..."
Vicky Cooper
Trustpilot
Sep 30, 2025
Featured for: Detailed negative claim-handling complaint
Horrendous experience
"As an annual customer for over 3 years; I would expect that when my husband was unexpectedly unable to travel due to a potential terminal illness, and..."
lucy banks
Trustpilot
Sep 30, 2025
Featured for: Long unresolved claim, low settlement
Hannah was wonderful!
"Hannah was wonderful - helped me so much by explaining what my options were; quite a complicated trip planned so..."
Andrew
Trustpilot
Sep 30, 2025
Featured for: Example of helpful, expert advisor
Quick and Easy to do and good value for…
"Quick and Easy to do an..."
Joanne Carr
Trustpilot
Sep 30, 2025
Featured for: Highlights quick process and value
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
c
customer
trustpilot.com
Sep 30, 2025
Quick
Quick, fast and stra...
V
Vicky Cooper
trustpilot.com
Sep 30, 2025
Travel insurance axa covered by…
Travel insurance axa covered by coverwise . Absolutely shocking experience and still not sorted . Still no pay out and went on holiday in July . They...
K
Kim Lock
trustpilot.com
Sep 30, 2025
It is very easy to do online a great…
It is very easy to do o...
L
Lynne Grainger
trustpilot.com
Sep 30, 2025
SEVERAL YEARS USING COVERWISE NOW ..…
I've been using Coverwise for a few years now .. This works well in part because they have recent medical info...
M
Mr David Carr
trustpilot.com
Sep 30, 2025
Holiday insurance pleased with the service I got…
Very pleased with the se...
G
GWhewell
trustpilot.com
Sep 30, 2025
Wonderful customer service
Needed to change my policy and add a medication, easy straight forwa...
K
Karen
trustpilot.com
Sep 30, 2025
Fantastic sales representative Fantastic travel insurance with…
Fantastic sales representative...
E
Edward w
trustpilot.com
Sep 30, 2025
Hannah dealt with my insurance quote…
Hannah dealt with my insurance quote very friendly and really helpful I wish all advis...
M
Marvin Charles
trustpilot.com
Sep 30, 2025
great customer service and a great…
great customer service and a great pr...
J
Joanne Carr
trustpilot.com
Sep 30, 2025
Quick and Easy to do and good value for…
Quick and Easy to do an...
M
Mr Muhammad Shoaib
trustpilot.com
Sep 30, 2025
good insurence
...
M
M Skinner
trustpilot.com
Sep 30, 2025
Helpful service
The lady I spoke to was really friendly, thorou...
C
Cathy Cherry
trustpilot.com
Sep 30, 2025
The young man I spoke with today 29th…
The young man I spoke with today 29th was so helpful I think he said his name was Seb.(sorry if im wrong) he explained everything to me and I was very...
A
Andrew
trustpilot.com
Sep 30, 2025
Hannah was wonderful!
Hannah was wonderful - helped me so much by explaining what my options were; quite a complicated trip planned so...
l
lucy banks
trustpilot.com
Sep 30, 2025
Horrendous experience
As an annual customer for over 3 years; I would expect that when my husband was unexpectedly unable to travel due to a potential terminal illness, and...
C
Catherine James
trustpilot.com
Sep 30, 2025
Excellent insurance company
Excellent insurance company, easy and simple to purchase online, I always use thi...
J
Julia Curtis
trustpilot.com
Sep 30, 2025
Always a great experience using this…
Always a great experience using this company for our travel i...
M
Miss Jane Iyi-Ojo Isa
trustpilot.com
Sep 30, 2025
Excellent
Excellent Everything...
C
Christina
trustpilot.com
Sep 30, 2025
Been with cover wise a few years
Been with cover wise a few years. Never needed to claim so don’t know that process but writing this review due to the ease of amendments to policy and...
C
Cherelyn Houston
trustpilot.com
Sep 30, 2025
Bethany was so helpful and answered all…
Bethany was so helpful and answered all my questions She even telephoned me...
Conclusion
Reviews show frequent praise for Coverwise’s sales team, phone support and simple online purchase process, and several reviewers cite competitive prices. However, a small number of detailed complaints focus on claims handling, low settlements and unexpected coverage limits for specific items (for example, a gadget claim dispute). If you consider Coverwise, read the policy wording carefully — especially gadget limits and curtailment/claims terms — and note reported differences between sales advice and later claim outcomes. Compare quotes, keep documentation of phone conversations, and confirm claim procedures before purchasing.