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Coverwise
Reviews & Experiences

Reviews show frequent praise for Coverwise’s sales team, phone support and simple online purchase process, and several reviewers cite competitive prices. However, a small number of detailed complaints focus on claims handling, low settlements and unexpected coverage limits for specific items (for example, a gadget claim dispute). If you consider Coverwise, read the policy wording carefully — especially gadget limits and curtailment/claims terms — and note reported differences between sales advice and later claim outcomes. Compare quotes, keep documentation of phone conversations, and confirm claim procedures before purchasing.

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Overview & Key Metrics

Review count
21
Sources
trustpilot.com, Collected.reviews
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Most reviewers describe helpful, knowledgeable and responsive staff for quotes and amendments; a minority report slow or unresolved claim handling and poor settlements.

💰

Value for money

Several reviewers report competitive pricing and fair renewal costs; a few customers dispute payouts or felt cover did not meet expectations in specific claims.

⚡

User experience

Many reviews highlight a quick, straightforward online purchase and easy policy changes by phone or website; ease of use is a recurring positive point.

🔧

Product quality

Very few reviews mention policy details; the small sample flags a coverage limit issue for gadgets and disagreement over what is covered.

📞

Communication

Most customers report clear, friendly phone support and helpful explanations from named advisors; a minority report inconsistent responses and slow replies.

⭐

Overall experience

Overall sentiment is positive among long-term and repeat customers, but isolated negative experiences focus on claims outcomes and settlement amounts.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

c
customer
trustpilot.com Sep 30, 2025

Quick - Quick, fast and stra...

V
Vicky Cooper
trustpilot.com Sep 30, 2025

Travel insurance axa covered by coverwise . Absolutely shocking experience and still not sorted . Still no pay out and went on holiday in July . They...

K
Kim Lock
trustpilot.com Sep 30, 2025

It is very easy to do online a great…

L
Lynne Grainger
trustpilot.com Sep 30, 2025

SEVERAL YEARS USING COVERWISE NOW ..… - I've been using Coverwise for a few years now .. This works well in part because they have recent medical info...

M
Mr David Carr
trustpilot.com Sep 30, 2025

Holiday insurance pleased with the service I got… - Very pleased with the se...

G
GWhewell
trustpilot.com Sep 30, 2025

Wonderful customer service - Needed to change my policy and add a medication, easy straight forwa...

K
Karen
trustpilot.com Sep 30, 2025

Fantastic sales representative Fantastic travel insurance with…

E
Edward w
trustpilot.com Sep 30, 2025

Hannah dealt with my insurance quote very friendly and really helpful I wish all advis...

M
Marvin Charles
trustpilot.com Sep 30, 2025

great customer service and a great pr...

J
Joanne Carr
trustpilot.com Sep 30, 2025

Quick and Easy to do and good value for…

M
Mr Muhammad Shoaib
trustpilot.com Sep 30, 2025

good insurence - ...

M
M Skinner
trustpilot.com Sep 30, 2025

Helpful service - The lady I spoke to was really friendly, thorou...

C
Cathy Cherry
trustpilot.com Sep 30, 2025

The young man I spoke with today 29th was so helpful I think he said his name was Seb.(sorry if im wrong) he explained everything to me and I was very...

A
Andrew
trustpilot.com Sep 30, 2025

Hannah was wonderful - helped me so much by explaining what my options were; quite a complicated trip planned so...

l
lucy banks
trustpilot.com Sep 30, 2025

Horrendous experience - As an annual customer for over 3 years; I would expect that when my husband was unexpectedly unable to travel due to a potential terminal illness, and...

C
Catherine James
trustpilot.com Sep 30, 2025

Excellent insurance company, easy and simple to purchase online, I always use thi...

J
Julia Curtis
trustpilot.com Sep 30, 2025

Always a great experience using this company for our travel i...

M
Miss Jane Iyi-Ojo Isa
trustpilot.com Sep 30, 2025

Excellent - Excellent Everything...

C
Christina
trustpilot.com Sep 30, 2025

Been with cover wise a few years. Never needed to claim so don’t know that process but writing this review due to the ease of amendments to policy and...

C
Cherelyn Houston
trustpilot.com Sep 30, 2025

Bethany was so helpful and answered all my questions She even telephoned me...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Coverwise

Coverwise is a provider of travel insurance policies aimed at consumers. People typically consult reviews to check pricing, policy terms, claims handling and customer support before buying travel cover.