Reviews Analysed
21
We Collect & Analyse Reviews
FireStar
Experiences & Reviews
FireStar (often seen as FirestarToys) is an online retailer specialising in custom minifigures and compatible brick parts. The business operates an e-commerce store offering international shipping, product listings from multiple third‑party creators and customer support channels. People searching reviews typically look for information on product quality, shipping and customer service experiences.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
17d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Many reviewers praise responsive customer support and issue resolution, but a notable minority report slow processing, dispatch errors and long return times.
Share
Mixed
28%
💰
Value for money
Several customers mention good prices and a rewards scheme; a smaller group flags higher shipping costs or slightly higher item prices.
Share
Mixed
8%
⚡
User experience
A small number of reviewers commend a clean website and easy navigation; sample size is limited for firm conclusions.
Share
Mixed
3%
🔧
Product quality
Reviews consistently report high-quality minifigures, clean prints and careful packaging; very few customers note product faults.
Share
Strong
18%
📞
Communication
Some customers highlight helpful, timely live chat and email responses; others report slow replies or periods of no response at all.
Share
Mixed
14%
⭐
Overall experience
Most reviewers describe positive overall experiences and repeat purchases, while a minority report serious delays or unresolved order problems.
Share
Strong
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Unbeatable Customer Service
"Simply a phenomenal company! My initial order was 'lost' by the Royal Mail and when queried with their Customer Service, they did not hesitate to repl..."
Mr David Harris
Trustpilot
Sep 30, 2025
Featured for: Detailed example of service recovery
Good Products, Bad Processing Times
"FST make excellent custom Lego products, and I have purchased form them several times over the years as I am always happy with what I recieve. But for..."
Matt Read
Trustpilot
Sep 30, 2025
Featured for: Good product, slow processing times
Minifigures On Fire (Not Literally)..
"Since recently Starting my D&D and Tabletop LEGO MOC Hobby I’ve used FireStarToys many Times (Around 10 Orders so far with another Planned). FireStarT..."
Ross
Trustpilot
Sep 30, 2025
Featured for: Repeat buyer praising quality and UX
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
B
Bon
trustpilot.com
Sep 30, 2025
From my experience
From my experience, they've been nothing but amazing and very understanding. The communication was...
M
Matt Read
trustpilot.com
Sep 30, 2025
Good Products, Bad Processing Times
FST make excellent custom Lego products, and I have purchased form them several times over the years as I am always happy with what I recieve. But for...
N
Nick
trustpilot.com
Sep 30, 2025
Too slow
There was simple picking error and they despatched the wrong style and colour. It's taken a week to get a response,...
c
cobsy
trustpilot.com
Sep 30, 2025
The customer live chat support team…
The customer live chat support team have been great! I had some questions about shipping as it's my 1st time using them and the live chat team was so...
R
Ross
trustpilot.com
Sep 30, 2025
Minifigures On Fire (Not Literally)..
Since recently Starting my D&D and Tabletop LEGO MOC Hobby I’ve used FireStarToys many Times (Around 10 Orders so far with another Planned). FireStarT...
A
Austin Hudson
trustpilot.com
Sep 30, 2025
One of my favorite custom Lego vendors
One of my favorite custom Lego vendors! All the best offerings from multiple different manufacturers in a single place, and a rewards point system tha...
D
D T
trustpilot.com
Sep 30, 2025
Complete radio silence. Scam.
Officially disputing my order with Paypal today, been 2 weeks with no replies from you. Ordered even longer...
t
twenty one pilots lover who??
trustpilot.com
Sep 30, 2025
I have brought 2 amazing items from firestartoys
I have brought 2 amazing items from the in the last 2 weeks for the first time and the quality and packaging are amazing a...
A
Alex
trustpilot.com
Sep 30, 2025
Never a bad experience
I have been using Firestar for a while now. And I have never had a bad...
A
Anita
trustpilot.com
Sep 30, 2025
Superb quality of every product I have…
Superb quality of every product I have ordered. Every lego figure piece or figure has been faultless. If every there has been an...
S
Spencer Armstrong
trustpilot.com
Sep 30, 2025
Safe and Legit, 100%
Excellent customer service and impeccable design on their minifigures. They have an enormous selection and shipping to the US that, while a little cos...
C
Caden Dawes
trustpilot.com
Sep 30, 2025
Amazing customer service
Amazing customer service I had a bunch of questions regarding their custom Minifigures, and t...
B
Barb
trustpilot.com
Sep 30, 2025
Great store for Lego parts and custom items
This is a fantastic store with a huge catalogue of Lego parts and custom items to enhance one’s Lego city or creation. Customer service is outstanding...
J
J Barrier
trustpilot.com
Sep 30, 2025
Wow!!
Wow! What a business! This company is the most honest, friendly and reliable online store I have had the pleasure to interact with. I can’t say enough...
a
a hesselwood
trustpilot.com
Sep 30, 2025
The best customer service experience
I had an issue with my order and customer services were nothing short of fantastic. Very quick to respond and offered us multiple options, all of whic...
R
Ryan
trustpilot.com
Sep 30, 2025
Bad customer service, Long waiting
Waited longer than specified for my items, still haven’t been delivered. The customer service is a joke, misinformation telling me it’s being dispatch...
M
Mr David Harris
trustpilot.com
Sep 30, 2025
Unbeatable Customer Service
Simply a phenomenal company! My initial order was 'lost' by the Royal Mail and when queried with their Customer Service, they did not hesitate to repl...
J
Julie
trustpilot.com
Sep 30, 2025
Minifigs good but delivery slow.
The lego minifigs were all good. But delivery within the UK was too long. It took 7 days from the order date to receive an email that the order was wi...
S
Sarah Elissa Stanick-Woods
trustpilot.com
Sep 30, 2025
It Took 3 Months To Get A Refund
TLDR: Don't buy from these guys if you're US-based, want to receive your order, and want good customer service. I ordered back in mid-November 2022. I...
T
Thunder Ghost
trustpilot.com
Sep 30, 2025
The best Lego store out there
The best Lego store out there they are always nice, kind, respectful and helpful they don't scam and they always answer if I'am wonderin...
Conclusion
Reviewers most frequently praise FireStar for product quality: custom minifigures, prints and packaging receive regular positive comments. Customer service is often effective at resolving issues, but several reviews describe slow processing, dispatch delays or long refund times — consider this if you need fast delivery. Value perceptions are mixed: many cite fair prices and a rewards scheme, while some note higher shipping costs or occasional premium pricing. If product variety and print quality matter most, FireStar scores well; if prompt dispatch and consistent communication are critical, expect variable experiences and plan accordingly.