FireStar
Reviews & Experiences

From my experience, they've been nothing but amazing and very understanding. The communication was...

Good Products, Bad Processing Times - FST make excellent custom Lego products, and I have purchased form them several times over the years as I am always happy with what I recieve. But for...

Too slow - There was simple picking error and they despatched the wrong style and colour. It's taken a week to get a response,...

The customer live chat support team have been great! I had some questions about shipping as it's my 1st time using them and the live chat team was so...

Minifigures On Fire (Not Literally).. - Since recently Starting my D&D and Tabletop LEGO MOC Hobby I’ve used FireStarToys many Times (Around 10 Orders so far with another Planned). FireStarT...

One of my favorite custom Lego vendors! All the best offerings from multiple different manufacturers in a single place, and a rewards point system tha...

Complete radio silence. Scam. - Officially disputing my order with Paypal today, been 2 weeks with no replies from you. Ordered even longer...

I have brought 2 amazing items from the in the last 2 weeks for the first time and the quality and packaging are amazing a...

Never a bad experience - I have been using Firestar for a while now. And I have never had a bad...

Superb quality of every product I have ordered. Every lego figure piece or figure has been faultless. If every there has been an...

Safe and Legit, 100% - Excellent customer service and impeccable design on their minifigures. They have an enormous selection and shipping to the US that, while a little cos...

Amazing customer service I had a bunch of questions regarding their custom Minifigures, and t...

Great store for Lego parts and custom items - This is a fantastic store with a huge catalogue of Lego parts and custom items to enhance one’s Lego city or creation. Customer service is outstanding...

Wow!! - Wow! What a business! This company is the most honest, friendly and reliable online store I have had the pleasure to interact with. I can’t say enough...

The best customer service experience - I had an issue with my order and customer services were nothing short of fantastic. Very quick to respond and offered us multiple options, all of whic...

Bad customer service, Long waiting - Waited longer than specified for my items, still haven’t been delivered. The customer service is a joke, misinformation telling me it’s being dispatch...

Unbeatable Customer Service - Simply a phenomenal company! My initial order was 'lost' by the Royal Mail and when queried with their Customer Service, they did not hesitate to repl...

Minifigs good but delivery slow. - The lego minifigs were all good. But delivery within the UK was too long. It took 7 days from the order date to receive an email that the order was wi...

It Took 3 Months To Get A Refund - TLDR: Don't buy from these guys if you're US-based, want to receive your order, and want good customer service. I ordered back in mid-November 2022. I...

The best Lego store out there they are always nice, kind, respectful and helpful they don't scam and they always answer if I'am wonderin...