Reviews Analysed
21
We Collect & Analyse Reviews
ALA Insurance
Experiences & Reviews
ALA Insurance is a consumer-facing insurance provider offering motor-related policies and ancillary covers. When researching ALA Insurance, consumers commonly check product terms, claim handling procedures and contact options; verify policy wording, exclusions and complaint routes before purchase.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
15d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Most reviews praise helpful, friendly and efficient staff during purchases and policy changes; one reviewer reported slow claims handling and lack of support.
Share
Strong
24%
💰
Value for money
Several reviewers describe quotes and pricing as fair or competitive; price remarks appear alongside positive comments about policy suitability.
Share
Strong
8%
⚡
User experience
Many reviewers report an easy online purchase and straightforward phone transactions; a single review highlights excessive paperwork and a daunting claims process.
Share
Strong
18%
🔧
Product quality
Reviewers mention specific products (warranty, GAP, Scratch & Dent) and generally describe clear, competitive cover options; there are no direct product-quality complaints.
Share
Strong
7%
📞
Communication
Most reviews note clear explanations, quick phone contact and prompt emails; one review reports no responses and unhelpful communication during a claim.
Share
Strong
14%
⭐
Overall experience
The majority of reviewers report repeat business, satisfaction and recommendations after smooth transactions; one reviewer expressed regret following a poor claims experience.
Share
Strong
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
insurance claim
"After a disappointment from another insurance company, I found ALA insurance company. From the reviews, I thought I would give it a trial. Little did I know I was getting into more serious and bigger problems. I had an accident last month and I have been following them without success. The process is daunting, with too much paperwork and no customer service support. There is no one to respond to my questions. I have already wasted enough time seeking compensation to the point of giving up. Today I called again and they promised to look at my issue as fast as possible. I hope they will. I regret registering with them.
"
Zayd Alonso
Collected.reviews
Nov 24, 2021
Featured for: Claims delay, heavy paperwork, no response
Seamless, helpful, competitive
"Seamless, very helpful staff, very competitive pricin..."
MGW
Trustpilot
Sep 30, 2025
Featured for: Seamless process and competitive pricing
Ala offered 4-year Scratch & Dent with…
"Ala offered 4-year Scratch & Dent with up to 4 claims a year for deeper scratches than the dealer I bought car from. The dealer offered only a maximum..."
Mr Graham Twist
Trustpilot
Sep 30, 2025
Featured for: Mentions Scratch & Dent product cover
5 Stqr experience
"I’m about to change my car so called ALA today to sort out cover prior to taking delivery. The lady I spoke to was amazingly good. She listened to me..."
Marcus
Trustpilot
Sep 30, 2025
Featured for: Strong communication example, quick email
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
M B
trustpilot.com
Sep 30, 2025
Very helpful
Very helpful person on the telephone...
C
CollectPlus Customer Margaret Willoughby
trustpilot.com
Sep 30, 2025
I took out two separate insurances on…
I took out two separate insurances on new financed car. Everyone involved was very speedy and eff...
M
Mrs W, Weldon
trustpilot.com
Sep 30, 2025
Great quote
Great quote. Good...
n
numero uno
trustpilot.com
Sep 30, 2025
this is going into my 5th yaer with ALA…
this is going into my 5th yaer with ALA ,leaner was Ace great customer service ,full of attiude only...
T
Tanina Acquisto
trustpilot.com
Sep 30, 2025
Great quick and precise information
Great quick and precise information. Have used this company...
M
Mr Eynon
trustpilot.com
Sep 30, 2025
Mel explained everything clearly as I…
Mel explained everything clearly as I rang in after I did an o...
M
MGW
trustpilot.com
Sep 30, 2025
Seamless, helpful, competitive
Seamless, very helpful staff, very competitive pricin...
A
Andrew Smith
trustpilot.com
Sep 30, 2025
Excellent service this is my 4th policy…
Excellent service this i...
J
Jon Kirman
trustpilot.com
Sep 30, 2025
Gap car insurance online purchasing
Easy to follow onlin...
S
SM
trustpilot.com
Sep 30, 2025
Helpful , friendly service
...
K
Kevin Joyce
trustpilot.com
Sep 30, 2025
Mell was excellent
Mell was excell...
p
philip greenhalgh
trustpilot.com
Sep 30, 2025
Very easy to purchase vehicle warranty…
Very easy to purchase vehicle warranty either online or by phone call, quotes fast...
R
Richard Castle
trustpilot.com
Sep 30, 2025
Simple & Straightforward
Having changed my vehicle before the end of the GAP cover term I wanted to renew/extend my cover for my new vehic...
H
Happy Customer
trustpilot.com
Sep 30, 2025
Very easy to change my policy
Very easy to change policy over the phone. Lady on the other end of t...
M
Marcus
trustpilot.com
Sep 30, 2025
5 Stqr experience
I’m about to change my car so called ALA today to sort out cover prior to taking delivery. The lady I spoke to was amazingly good. She listened to me...
A
Adrian PP
trustpilot.com
Sep 30, 2025
Great policies at a fair price.
Great policies...
M
Mr Graham Twist
trustpilot.com
Sep 30, 2025
Ala offered 4-year Scratch & Dent with…
Ala offered 4-year Scratch & Dent with up to 4 claims a year for deeper scratches than the dealer I bought car from. The dealer offered only a maximum...
K
Kevin
trustpilot.com
Sep 30, 2025
Excellent customer service from Dawn
Excellent customer service from Dawn...
R
Robbie
trustpilot.com
Sep 30, 2025
Great product
Great product, easy to buy and thank y...
K
Kim Ansty
trustpilot.com
Sep 30, 2025
Was helped all the way through the…
Was helped all the way through the proce...
Conclusion
Customer feedback is predominantly positive about ALA Insurance’s sales and service interactions: reviewers frequently cite helpful staff, clear explanations and easy online or phone transactions. Multiple reviewers note fair or competitive pricing and specific product features such as multi‑year Scratch & Dent or vehicle warranty options. However, at least one reviewer reports problems with claims handling, paperwork and lack of response — a concrete area to check before buying. If you consider ALA Insurance, review policy terms, confirm the claim process and preferred contact routes, and keep records of communications to support any future claim.