What's the point of Travel Insurance if it doesn't pay out when you, actually need it... - They don't deserve a 1star however had to select so I can leave a review. I took out this insurance to give me peace of mind for, my Holiday June this...
InsureMore
Reviews & Experiences
Reviews show a split experience for InsureMore customers. Several reviewers describe fast, full reimbursements (one stated a £3,800 hospital bill reimbursed within seven days), while many others report denied claims, narrow underwriter interpretations and poor responses. Multiple customers mention difficulty contacting claims, automated messages and long waiting times; one reviewer reported a website outage preventing renewal. Specific product complaints include limited car-hire excess cover and underwriters refusing payouts for disruptions some customers expected to be covered. Prospective buyers should read policy wording carefully, confirm how claims are processed and compare cover and customer-service records before purchasing.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Nov 2021 – Oct 2025).
Have been trying to contact the claims department for 2 weeks now with no success. I get a recorded message stating I am no 1 in the queue however rin...
Excellent - Excellent experience. On a recent visit to Mexico I had to attend hospital for stitches and CT scan due to fainting. My total bill was £3800, whic...
Claim Reference GLA33422 - I have been using this company for some years as competitively priced. My last cruise had a missed pot so I submitted a simple claim to the insurer ET...
What reviewers often mention
Service quality
Most reviewers report poor claim handling and slow or unhelpful service; a smaller group describe timely, satisfactory claim outcomes.
Value for money
Some customers cite competitive premiums, but many say denied claims or narrow cover made the policies poor value for money.
User experience
Few reviews mention UX: a long website outage blocking renewals versus others praising an easy online purchase and smooth application.
Product quality
Frequent complaints focus on claim denials and narrow underwriter interpretations; a minority report full reimbursement and correct cover application.
Communication
Many reviewers describe unanswered calls, long delays and automated messages; some customers report prompt replies and clear guidance.
Overall experience
Overall sentiment skews negative: a handful of positive claim experiences exist, but most reviews report dissatisfaction with claims and support.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Bad experince - What's the point of Travel Insurance if it doesn't pay out when you, actually need it... They don't deserve a 1star however had to select so I can lea...
Do not use this company! - I put in a claim as I needed medical treatment whilst on holiday in Orlando. I contacted Ergo, the company that deals with claims on 17th July as I re...
Web site been Under maintenance for over 4 weeks - Been . With this company a number of years but policy runs out. 4th May unable to renew problem is I have holidays booked but now even though booked h...
Excellent - Excellent experience. On a recent visit to Mexico I had to attend hospital for stitches and CT scan due to fainting. My total bill was £3800, whic...
Don’t waste your money - I consider it a waste of time buying insurance with this company/Ergo. Perhaps they are cheap but it’s a waste of money as they do not pay out when so...
Don’t be fooled by the price! - The underwriters deny all claims, the complaints process is a pointless exercise, you might as well watch paint dry on a snail. Insuremore won’t offer...
What's the point of Travel Insurance if it doesn't pay out when you, actually need it... - They don't deserve a 1star however had to select so I can leave a review. I took out this insurance to give me peace of mind for, my Holiday June this...
Excellent customer service would recommend - I can recommend this insurance company very highly. We were due to go on a cruise holiday, when very close to our travel date my mother was diagnosed...
Stranded in France after air traffic control outage in August. Underwriters refuse to pa...
Don’t buy the car excess cover! - I have bought insurance from them for a few years and fortunately have never needed to claim.however I have booked a recent holiday and intend to rent...
Cancelled flight NOT covered - We took a trip to South Africa in December 2021, everything went well, until our Emirates flight got cancelled 3 days before we had to return to the U...
Thank you very much for the prompt delivery. It prevented me from...
Have been trying to contact the claims department for 2 weeks now with no success. I get a recorded message stating I am no 1 in the queue however rin...
Claim Reference GLA33422 - I have been using this company for some years as competitively priced. My last cruise had a missed pot so I submitted a simple claim to the insurer ET...
Experience of seeking a refund - We used Insuremore because they provide really competitive insurance rates and I got a discount with work. Our trip had to be moved forward due to tra...
Purchased single trip cover in October 2019 (well before I'd even heard about Covid 19 ! ) for a holiday to the USA in May 2020. Holiday got cancelled...
Avoid this insurance company like the plague!! At the start of the pandemic we had an expensive holiday cancelled and needed some help and advice I ra...
Competitive travel insurance - Was looking for travel insurance and came upon Insuremore's website. The premiums were competitive and reasonable and the insurance provides quite ext...
Do not use this company! Took insurance out before COVID for Holiday booked in April which was cancelled! I contacted them and they were quick with se...
I bought travel insurance for myself and a group of 9 for worldwide travel. However due to the pandemic our flights to India were cancelled. Firstly w...
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About InsureMore
InsureMore is a travel-insurance provider that sells policies and optional add-ons to consumers. It operates through online channels and a claims process handled via appointed underwriters. Consumers researching InsureMore commonly look for details on cover limits, add-on products such as car-hire excess protection, and how claims are handled.