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We Collect & Analyse Reviews

InsureMore
Experiences & Reviews

InsureMore is a travel-insurance provider that sells policies and optional add-ons to consumers. It operates through online channels and a claims process handled via appointed underwriters. Consumers researching InsureMore commonly look for details on cover limits, add-on products such as car-hire excess protection, and how claims are handled.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 38%
Latest Review 13d
Overall Rating
2.5

Our Analysis

🎯

Service quality

Most reviewers report poor claim handling and slow or unhelpful service; a smaller group describe timely, satisfactory claim outcomes.

Share
22%
Weak
💰

Value for money

Some customers cite competitive premiums, but many say denied claims or narrow cover made the policies poor value for money.

Share
14%
Weak
⚡

User experience

Few reviews mention UX: a long website outage blocking renewals versus others praising an easy online purchase and smooth application.

Share
3%
Mixed
🔧

Product quality

Frequent complaints focus on claim denials and narrow underwriter interpretations; a minority report full reimbursement and correct cover application.

Share
19%
Weak
📞

Communication

Many reviewers describe unanswered calls, long delays and automated messages; some customers report prompt replies and clear guidance.

Share
20%
Weak
⭐

Overall experience

Overall sentiment skews negative: a handful of positive claim experiences exist, but most reviews report dissatisfaction with claims and support.

Share
22%
Weak

View all 21 public customer reviews – filtered by relevance →

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Always Current

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

D
David Hollies
trustpilot.com Sep 30, 2025

Bad experince

What's the point of Travel Insurance if it doesn't pay out when you, actually need it... They don't deserve a 1star however had to select so I can lea...

T
Trish Pickford
trustpilot.com Sep 30, 2025

Do not use this company!

I put in a claim as I needed medical treatment whilst on holiday in Orlando. I contacted Ergo, the company that deals with claims on 17th July as I re...

R
R jones
trustpilot.com Sep 30, 2025

Web site been Under maintenance for over 4 weeks

Been . With this company a number of years but policy runs out. 4th May unable to renew problem is I have holidays booked but now even though booked h...

G
Gbrem
trustpilot.com Sep 30, 2025

Excellent

Excellent experience. On a recent visit to Mexico I had to attend hospital for stitches and CT scan due to fainting. My total bill was £3800, whic...

N
N Lane
trustpilot.com Sep 30, 2025

Don’t waste your money

I consider it a waste of time buying insurance with this company/Ergo. Perhaps they are cheap but it’s a waste of money as they do not pay out when so...

A
Another Ripped off Customer
trustpilot.com Sep 30, 2025

Don’t be fooled by the price!

The underwriters deny all claims, the complaints process is a pointless exercise, you might as well watch paint dry on a snail. Insuremore won’t offer...

S
Sarah Harrison
trustpilot.com Sep 30, 2025

What's the point of Travel Insurance if it doesn't pay out when you, actually need it...

They don't deserve a 1star however had to select so I can leave a review. I took out this insurance to give me peace of mind for, my Holiday June this...

H
Happyhols
trustpilot.com Sep 30, 2025

Excellent customer service would recommend

I can recommend this insurance company very highly. We were due to go on a cruise holiday, when very close to our travel date my mother was diagnosed...

a
andrew thompson
trustpilot.com Sep 30, 2025

Stranded in France after air traffic…

Stranded in France after air traffic control outage in August. Underwriters refuse to pa...

A
AD
trustpilot.com Sep 30, 2025

Don’t buy the car excess cover!

I have bought insurance from them for a few years and fortunately have never needed to claim.however I have booked a recent holiday and intend to rent...

M
Marcel Schroder
trustpilot.com Sep 30, 2025

Cancelled flight NOT covered

We took a trip to South Africa in December 2021, everything went well, until our Emirates flight got cancelled 3 days before we had to return to the U...

C
Caitlin Evans
trustpilot.com Sep 30, 2025

Thank you very much for the prompt…

Thank you very much for the prompt delivery. It prevented me from...

C
Consumer
trustpilot.com Sep 30, 2025

Have been trying to contact the claims dept

Have been trying to contact the claims department for 2 weeks now with no success. I get a recorded message stating I am no 1 in the queue however rin...

M
Mr Paul White
trustpilot.com Sep 30, 2025

Claim Reference GLA33422

I have been using this company for some years as competitively priced. My last cruise had a missed pot so I submitted a simple claim to the insurer ET...

S
Sam Simpson
trustpilot.com Sep 30, 2025

Experience of seeking a refund

We used Insuremore because they provide really competitive insurance rates and I got a discount with work. Our trip had to be moved forward due to tra...

N
Nick Turnbull
trustpilot.com Sep 30, 2025

Purchased single trip cover in October…

Purchased single trip cover in October 2019 (well before I'd even heard about Covid 19 ! ) for a holiday to the USA in May 2020. Holiday got cancelled...

G
Gary
trustpilot.com Sep 30, 2025

Avoid this insurance company like the…

Avoid this insurance company like the plague!! At the start of the pandemic we had an expensive holiday cancelled and needed some help and advice I ra...

C
Chin
trustpilot.com Sep 30, 2025

Competitive travel insurance

Was looking for travel insurance and came upon Insuremore's website. The premiums were competitive and reasonable and the insurance provides quite ext...

M
Michelle Williamson
trustpilot.com Sep 30, 2025

Do not use this company!

Do not use this company! Took insurance out before COVID for Holiday booked in April which was cancelled! I contacted them and they were quick with se...

H
Harvinder Kaur
trustpilot.com Sep 30, 2025

I bought travel insurance for myself…

I bought travel insurance for myself and a group of 9 for worldwide travel. However due to the pandemic our flights to India were cancelled. Firstly w...

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Conclusion

Reviews show a split experience for InsureMore customers. Several reviewers describe fast, full reimbursements (one stated a £3,800 hospital bill reimbursed within seven days), while many others report denied claims, narrow underwriter interpretations and poor responses. Multiple customers mention difficulty contacting claims, automated messages and long waiting times; one reviewer reported a website outage preventing renewal. Specific product complaints include limited car-hire excess cover and underwriters refusing payouts for disruptions some customers expected to be covered. Prospective buyers should read policy wording carefully, confirm how claims are processed and compare cover and customer-service records before purchasing.