Reviews Analysed
21
We Collect & Analyse Reviews
xtraWine
Experiences & Reviews
xtraWine is an online wine retailer operating a webshop that sells bottled wines to consumers. People searching reviews typically check delivery options, payment methods, product selection and customer support before ordering.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
15d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Reviewers mainly report quick deliveries and prompt handling; a few mention delivery delays that required follow-up with support.
Share
Strong
27%
💰
Value for money
Multiple reviewers cite competitive prices and good value, including finding bottles not easily available in their markets.
Share
Strong
11%
⚡
User experience
Site navigation and ordering are described as easy and well designed; one reviewer reported checkout (Apple Pay) failures.
Share
Strong
10%
🔧
Product quality
Wines and packaging receive frequent praise: customers note good taste, a wide selection and careful, secure packaging.
Share
Strong
15%
📞
Communication
Customer contact is infrequently mentioned; comments include staff praise and one detailed complaint about slow follow-up.
Share
Weak
5%
⭐
Overall experience
Most reviewers report a positive overall experience, highlighting delivery, price and product quality, with isolated payment or support issues.
Share
Strong
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Superb service
"Superb service. Fantastic selection of outstanding wines...."
Keith Anderson
External Source
Sep 24, 2025
Featured for: praises service, selection, price, delivery
APPLE PAY - NO WAY
"APPLE PAY - No way! Went through the selection process and filled my basket. Choose APPLE PAY and the first attempt failed ! I then tried a different..."
Dusty
External Source
Sep 10, 2025
Featured for: detailed checkout complaint and poor follow-up
Pierre Mignon Champagne Prestige Brut and Zaccagnini Montepulciano d'Abruzzo Tralcetto 2019
"My dad has great love for red wines and champagnes. After a long day in the office, a glass of wine acts as a reliever. Having known this, my sister and I decided to give him a treat on his 55th birthday. We devoted some time to searching for a wine store online. Luckily, we found Xtrawine. We checked through their website. It was so easy for us to identify what we wanted. We proceeded to place the order, it was fast. We ordered Pierre Mignon Champagne Prestige Brut and Zaccagnini Montepulciano d'Abruzzo Tralcetto 2019. We agreed on the delivery date. We wanted to have them a week earlier. However, this did not happen, there were some delays . I had to keep contacting the customer service to check on the progress. We were becoming worried as the day approached. On the material day, after the party the delivery guy came. It was in a great package, so we presented it to dad. In the evening, he opened to see what was inside, he was very excited. The tastes are great. He decided to get his wines from this store. The first order is in the process."
Chris Marcel
Collected.reviews
Nov 23, 2021
Featured for: mixed: delivery delay, good packaging, taste
smooth buy at excellent price
"smooth buy at excellent..."
Claude Villaret
External Source
Sep 23, 2025
Featured for: smooth purchase, excellent price, reliable delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
SARAH C
External Source
Oct 01, 2025
Excellent service
My wine was very well priced and arrived q...
d
david posner
External Source
Sep 29, 2025
easy to order
easy to find an...
K
Keith Anderson
External Source
Sep 24, 2025
Superb service
Superb service. Fantastic selection of outstanding wines....
P
Paul
External Source
Sep 23, 2025
Fast delivery and very well…
Fast delivery and very well...
A
ADS
External Source
Sep 23, 2025
correct prices
correct prices nice webs...
L
Luca
External Source
Sep 23, 2025
Delivered in time and at a good price a…
Delivered in time and at a good price a win...
C
Claude Villaret
External Source
Sep 23, 2025
smooth buy at excellent price
smooth buy at excellent...
J
Jon Higgs
External Source
Sep 23, 2025
Very very good
...
A
Alan Maher
External Source
Sep 22, 2025
Excellent wine
Excellent wine. Fast...
C
Christopher
External Source
Sep 19, 2025
Good packaging and reasonably quick…
Good packaging and rea...
R
Rob M
External Source
Sep 16, 2025
Excellent service and will definitely use again
Wholeheartedly recommend Xtrawine - really ex...
C
Claude Villaret
External Source
Sep 16, 2025
efficace
rapide, efficace et sans...
E
ELIZABETH MARCANO-RIOS
External Source
Sep 15, 2025
Excellent
Packaging was exceptional An...
O
Oleksandr Kyselov
External Source
Sep 15, 2025
Thank you very much to the XtraWine…
Thank you very much to the Xtr...
D
Dusty
External Source
Sep 10, 2025
APPLE PAY - NO WAY
APPLE PAY - No way! Went through the selection process and filled my basket. Choose APPLE PAY and the first attempt failed ! I then tried a different...
R
Robert Lindwall
External Source
Sep 08, 2025
Fast service, well designed site
Fast service, well designed site . my third or forth order. Why not 5...
W
William Dickson
External Source
Sep 08, 2025
servizio meraviglioso, deliziosi vini rossi
servizio meraviglioso, deliziosi vini...
G
Gergely Gal
External Source
Sep 08, 2025
fantastic service and fast delivery
fantastic service and fast delivery! Will d...
D
Derek O’Flaherty
External Source
Sep 08, 2025
Very reliable service.
...
N
Natalija Scukina
External Source
Sep 08, 2025
Best price
Best price. Fast de...
Conclusion
Reviews predominantly highlight fast delivery, secure packaging and competitive pricing, with many customers noting easy site navigation and a wide selection. Product comments frequently praise wine quality and presentation. Communication is rarely mentioned, but one detailed complaint points to payment/checkout failures and slow follow-up. Consumers should confirm accepted payment methods and delivery windows before ordering; packaging and product quality are commonly praised in the reviews.