Customers often praise fast dispatch, careful packaging, and a broad range of wines and spirits. Many mention competitive prices and regular promotions. A clear group of negative reviews reports late or missing deliveries, wrong items, and refund requests that were not resolved. The feedback splits sharply between many five-star experiences and a set of one-star complaints about fulfilment and communication.
Examples from available reviews (Jan 2023 – Mar 2026).
Fantastic product range, fast safe delivery and excellent communication.
“Fantastic range of products, fast and safe delivery.”
Excellent selection of wines and reasonably priced too.
“Excellent selection of wines and reasonably priced too.”
Incorrect quantity delivered and poor customer service handling returns and refunds.
“Advertised the wrong amount of bottles for the order”
Bought bottles that never arrived; refund claimed but not received and no responses.
“For me this page is a scam...”
Many reviews mention quick dispatch and bottles arriving well protected. Some customers describe helpful, personal support for tricky deliveries and reasonable shipping times for overseas orders. A smaller group reports incorrect quantities, wrong items, and longer fulfilment delays.
Reviewers often point to competitive pricing, weekly deals, and good value on well-known labels. Some highlight very low prices as a reason to buy again. One reviewer urged caution because the prices seemed unusually low.
Customers describe a simple ordering process, clear tracking, and timely courier updates. Several praise the easy checkout and say they have ordered repeatedly. A minority report missed delivery windows and weak follow-up that interrupted the buying process.
Many buyers say the bottles matched or exceeded the descriptions and arrived in good condition. Reviews repeatedly call the packaging protective for glassware. One isolated claim involves non-wine merchandise and appears to be a rare occurrence.
Many reviews praise quick, polite, and proactive customer-service replies when deliveries run late. A separate set of complaints describes emails going unanswered, messages being ignored, and refunds not being resolved. The feedback includes both many positive interactions and several serious non-responses.
High-rated reviews focus on the range, pricing, and reliable delivery. Low-rated reviews centre on missing orders, incorrect fulfilment, and refunds that were not resolved. The mix of strong recommendations and severe complaints creates a clear split in customer outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Received wrong item; customer service unhelpful but refund sought via payment service.
“Unfortunately, the item delivered was not what I ordered.”
First whisky purchase shipped quickly and arrived within days.
“A pleasant shopping experience.”
Delivery completed within four days; customer satisfied.
“Delivery within 4 days.”
Good offer and quick delivery; customer pleased.
“Great offer on some Whispering Angel and quick delivery.”
Prompt email response and order arrived safely within a week.
“I made a purchase and sent a follow up email which was responded to promptly.”
Incorrect quantity delivered and poor customer service handling returns and refunds.
“Advertised the wrong amount of bottles for the order”
Three bottles of rum arrived safely packaged and recipient happy.
“the rum arrived today safely packaged”
Delivery slower (about two weeks) but good service and communication.
“it took about two weeks to arrive”
Nice Argentine selection and quick customer service responses on delivery issue.
“quick responses from customer service on a delivery issue”
Great selection with quick delivery.
“Great selection and quick delivery”
Very good customer service and packaging with fast, polite responses.
“Very Good Customer Service AND Packaging.”
Delivered to Spain despite some lateness; customer gives five stars.
“I give them a five stars!”
Order delayed and poor communication; eventually arrived correctly and well packaged.
“it was very well packaged and exactly as ordered”
Order delayed by holidays/weather but support was helpful and bottles well packaged.
“The customer support team were very helpful”
Order not received within promised timeframe and vendor did not respond to messages.
“I've sent several emails and messages via Instagram, but I haven't received a response.”
Delivery was quick and customer is happy.
“Great,nice and quickly delivery”
Great tequila range and order arrived from Spain, slightly delayed but worth it.
“Great range of tequila”
No issues experienced and reviewer recommends the seller.
“No issues here, would recommend 👍🏼”
Whisky order dispatched quickly with complete tracking and timely delivery.
“Perfect experience.”
Reviewer states great selection and great service.
“great selection and great service”
Very satisfied; quick responses and prompt, accurate shipment.
“the customer service was top-notch.”
Reviewer claims the seller previously sold fake Ralph Lauren clothing.
“They sold fake Ralph Lauren clothing.”
Fantastic product range, fast safe delivery and excellent communication.
“Fantastic range of products, fast and safe delivery.”
Order arrived without stress; well packed and good email exchanges.
“Order packed well.”
Excellent selection of wines and reasonably priced too.
“Excellent selection of wines and reasonably priced too.”
Order delayed; numerous emails ignored and no refund or resolution.
“I have emailed teh company 100's of times”
Gift order arrived earlier than expected with regular courier updates.
“Simple to order and regular updates from courier.”
Personalised service arranging delivery around travel constraints and good value.
“Excellent personalised service”
Found a hard-to-find drink; delivery was reasonable and they'd order again.
“Delivery time was reasonable (given item was being shipped from Spain)”
Bought bottles that never arrived; refund claimed but not received and no responses.
“For me this page is a scam...”
Fabulous selection, easy ordering and quick delivery.
“Fabulous selection, easy order, quick delivery.”
Order delayed as advised; customer service provided great follow-up.
“The customer service was great during the follow up of my order.”
Superb service and communication with swift delivery and lovely products.
“Superb service and communication, swift delivery.”
Fantastic communication keeping customer informed at every stage of the order.
“fantastic communication throughout keeping me informed at every stage of the order.”
Easy to order and quick delivery; customer will use site again.
“Easy to order and quick delivery.”
Customer thanks; everything was perfect.
“Thanks, all perfect!”
All okay and shipment was fast.
“All ok. Fast shipment”
Product great and well priced; supplier delay resolved with prompt contact.
“They immediately contacted me to ask if I wanted the refund or wait”
Order arrived and was well packaged.
“It arrived and well packaged”
Very pleased with service; repeat customer and will order again.
“Very pleased with the service from winebuyers”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Winebuyers is an online retailer focused on wine and spirits. The site lists bottles by producer, region, and vintage, with product descriptions and tasting notes. It takes online orders and ships via courier to private and trade customers across European markets. Customers can pay securely online and track orders through standard courier services.