Reviews Analysed
21
We Collect & Analyse Reviews
Winebuyers
Experiences & Reviews
Winebuyers is an online wine retailer and marketplace offering wines, spirits and related products through a website and a membership programme. The platform lists product details and tasting notes, accepts consumer orders and arranges delivery to customers. People searching reviews typically want information about selection, pricing, delivery and after‑sales support.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
14d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Most reviewers describe helpful, timely and personalised handling of orders and delivery; a small number report unresolved refunds and long delays.
Share
Strong
26%
💰
Value for money
Multiple reviewers report competitive pricing, reasonable prices and membership discounts, with no substantive price complaints in these reviews.
Share
Strong
7%
⚡
User experience
Reviewers commonly call the site easy to use and the ordering straightforward; several note clear packaging and smooth checkout experiences.
Share
Strong
7%
🔧
Product quality
Many reviews highlight a broad selection and well‑conditioned deliveries; reviewers mention hard‑to‑find items and satisfactory packaging on arrival.
Share
Strong
12%
📞
Communication
Frequent praise for courier updates and informative customer contact; however a minority cite no response to refund or delay enquiries.
Share
Strong
16%
⭐
Overall experience
Majority of reviewers report positive overall experiences driven by selection, delivery and service; a minority report serious fulfilment or refund problems.
Share
Strong
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
Unbeatable Shopping Experience at Winebuyers
"Winebuyers is an incredible online wine marketplace and wine club that I recently discovered. As a busy wine enthusiast, it can be challenging to keep up with new releases and trends in the industry, but Winebuyers makes everything so much easier. The website design is sleek and user-friendly, with a wide selection of reds, whites, champagnes, and spirits available for purchase. The best part about shopping on this site is that there's no markup on prices - you're buying directly from producers! I was also impressed with the tasting notes provided for each product listed on the site; they were informative without being overwhelming or pretentious. Additionally, expert advice is readily available if you have any questions or concerns about what to buy. What really stands out about Winebuyers though is their free membership wine club which helps members discover exclusive wines from around the world at discounted prices. This feature alone sets them apart from other online retailers. Overall, my experience shopping at Winebuyers has been incredibly positive with its ease of use and competitive pricing structure alongside great service which helped me explore new wines effortlessly!"
Jaron Medhurst
Collected.reviews
Jan 06, 2023
Featured for: Comprehensive: UX, value, service
Superb, great experience
"Superb service and communication, swift delivery. Lovely..."
Safaa
Trustpilot
Sep 30, 2025
Featured for: Clear praise for service and communication
Appalling behaviour
"I ordered 36 bottles of wine through winebuyers and paid for them - I received an email telling me that the wine was delayed and I could get a refund..."
Danny
Trustpilot
Sep 30, 2025
Featured for: Detailed negative: missing refunds, unresponsive
For me this page is a scam..
"For me this page is a scam... I bought some bottles in May that never arrived, three months after changing my email with them they told me they had re..."
Sara R R
Trustpilot
Sep 30, 2025
Featured for: Negative claim of non‑delivery/refund failure
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
R
Robert MICHALSKI
trustpilot.com
Sep 30, 2025
Reliable, Professional, and Customer-Focused
I am very satisfied with the entire experience and would gladly recommend to anyone seeking a reliable and trustworthy service. After sending my inqui...
A
Ashley Mason
trustpilot.com
Sep 30, 2025
This page used to be called No3…
This page used to be called No3 collective. They sold fake Ralph La...
A
Andrew Pearson
trustpilot.com
Sep 30, 2025
Couldn't Have Been Better!
Fantastic range of products, fast and safe delivery and exc...
C
Chris May
trustpilot.com
Sep 30, 2025
Placed and order and everything came no…
Placed and order and everything came no stress. Order packed well. They used DPD who let me know beforehand...
g
golfer Weston-super-Mare
trustpilot.com
Sep 30, 2025
Excellent selection of wines and priced fairly too.
Excellent selection of wines and reasonably priced too. Enjoyed my wine...
D
Danny
trustpilot.com
Sep 30, 2025
Appalling behaviour
I ordered 36 bottles of wine through winebuyers and paid for them - I received an email telling me that the wine was delayed and I could get a refund...
C
Clare Jones
trustpilot.com
Sep 30, 2025
Great experience
I had a great experience with Winebuyers. I ordered a gift for my brother and it arrived sooner than I thought it would considering is was...
D
DBScotland
trustpilot.com
Sep 30, 2025
Excellent personalised service
Excellent personalised service - arranging delivery...
M
Ms M
trustpilot.com
Sep 30, 2025
Reliable service and good for hard-to-find drinks
I was happy to find something I love to drink aboard, but struggle to find back in the UK....
S
Sara R R
trustpilot.com
Sep 30, 2025
For me this page is a scam..
For me this page is a scam... I bought some bottles in May that never arrived, three months after changing my email with them they told me they had re...
S
Simon
trustpilot.com
Sep 30, 2025
Fabulous selection
Fabulous selection, easy order, quick deliv...
D
David
trustpilot.com
Sep 30, 2025
The order arrived perfectly
It had some delay, previously advised by the supplier and accepted by my side because of lack...
S
Safaa
trustpilot.com
Sep 30, 2025
Superb, great experience
Superb service and communication, swift delivery. Lovely...
M
MG
trustpilot.com
Sep 30, 2025
Excellent company
Excellent company, fantastic communication throughout keeping me infor...
M
Miss Audrey Craig
trustpilot.com
Sep 30, 2025
Easy to order and quick delivery
Easy to order and quick delivery...
c
customer
trustpilot.com
Sep 30, 2025
Thanks
...
c
customer
trustpilot.com
Sep 30, 2025
All ok
...
J
José Gómez
trustpilot.com
Sep 30, 2025
Great shopping experience
Great product at an amazing price point. A bit delayed due to the supplier but nothing crazy. They i...
c
customers lyons
trustpilot.com
Sep 30, 2025
It arrived and well packaged
...
e
elizabeth wilde
trustpilot.com
Sep 30, 2025
Very pleased with the service from winebuyers
Very pleased with the service from winebuyers for my mother who is part...
Conclusion
Reviews for Winebuyers in this set show a clear pattern: many customers praise the breadth of selection, straightforward ordering and timely courier updates. Numerous reviewers also highlight helpful, personalised service and reasonable pricing or membership discounts. At the same time several reviews report serious fulfilment issues — delayed or missing orders and unreturned refunds — and lack of response from the company in those cases. Consumers should weigh recent reviews about refunds and communication, check the seller’s stated delivery and refund policies, and consider ordering modest quantities initially while monitoring tracking and contact channels.