Customers often point to fast delivery, careful packaging, and a wide wine selection at competitive prices. Many also mention helpful staff and a smooth ordering process. A smaller group reports missing parcels, payment or checkout problems, and slow replies from customer support. These issues stand out against the frequent five-star recommendations.
Examples from available reviews (Nov 2021 – Feb 2026).
Many orders delivered quickly without problems and staff are helpful.
“I have placed many orders and everyone has been delivered quickly and without any problems. Flaminia is a big help if you need a question answered about a particular Wine...”
Parcel marked delivered but missing; customer service unresponsive.
“Good purchasing experience however my parcel has been missing since it was marked as delivered over a week ago. I have tried to reach out to customer service multiple tim...”
Checkout Apple Pay failed multiple times and customer support was unhelpful.
“APPLE PAY - No way!”
Great choice of wines with attractive prices and rare finds available.
“Really great choice of wines with attractive prices. I am quite amazed to be able to find some rare wines”
Reviewers repeatedly praise quick shipping and secure packaging. Several mention dependable fulfillment and helpful staff when orders arrive as expected. A separate set points to delivery-company problems and at least one missing parcel with weak follow-up.
Customers highlight competitive prices and wines they cannot find locally. Many mention good deals and the option to buy rare or region-specific bottles. Price and value do not draw frequent complaints in the sample.
Many reviewers say the website is easy to use and makes ordering quick. Fewer report issues, including the site switching the delivery region back and an Apple Pay checkout failure. These payment and region problems show up now and then, not broadly.
Reviewers often describe the wines as high quality and the selection as broad and well chosen. Several praise specific vintages and varietals and recommend the store for Italian wines. Many also mention packaging when describing the bottles’ condition on arrival.
Many reviews praise responsive staff and clear help when contacting the company. Still, a few say they had to repeatedly follow up with customer service about delivery status or a missing parcel. Some comments separate delivery-partner communication issues from XtraWine’s own replies.
Most reviews describe a smooth experience from order to delivery, with items arriving quickly and in good condition. A small but noticeable minority report serious problems with delivery, payments, or support that lowered their ratings. Reviews split between repeated high praise and a handful of negative cases.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Many orders delivered quickly without problems and staff are helpful.
“I have placed many orders and everyone has been delivered quickly and without any problems. Flaminia is a big help if you need a question answered about a particular Wine.”
Great service and well priced wines.
“Great service and well priced wines”
Reviewer reports great service from the company.
“Great service”
Quick, easy purchasing and good wine.
“Quick easy and good wine”
Order arrived on time and was well packaged.
“Perfect arrived on time and well packaged”
Great wine selection, excellent delivery and outstanding staff support.
“Great wine selection, a great delivery service the support from the staff if you have to call them is second to none. A great company.”
Reliable, quick delivery with competitive prices and top quality packaging.
“Reliable and quick delivery with the best wine prices and top quality packaging!”
Great choice of wines with attractive prices and rare finds available.
“Really great choice of wines with attractive prices. I am quite amazed to be able to find some rare wines”
Website switches delivery region and hides favourites; delivery took 14 days.
“The delivery region is always switched back to Italy on website”
Fair price and good delivery service.
“Fair price, delivery service good”
Reviewer indicates very good and exact delivery.
“Wery. God and exsckt delivery”
Good selection of Italian wines.
“Good selection of Italian wines”
Excellent product variety at competitive prices with fast, secure shipping.
“Excellent variety of products at competitive prices, fast and secure shipping!”
Prompt and excellent service for wine intended for a luncheon.
“A prompt and excellent service...the wine is for our Christmas luncheon”
Reviewer expresses strong thanks and gives top marks.
“Many thanks,A+++++”
Great wine choice with top-notch packaging and fast shipping.
“Great choice of wines. Top-notch packaging and fast shipping time. Recommended!”
Reviewer is delighted with this store.
“Delighted with this store”
Everything top notch: excellent wine, packaging and very fast delivery.
“Tutto top notch. Wine is excellent, packaging top notch, it arrived so fast that I could not believe, 3 days if I remember well - from ITA to SLO. Will definitely buy again in their shop.”
Parcel marked delivered but missing; customer service unresponsive.
“Good purchasing experience however my parcel has been missing since it was marked as delivered over a week ago. I have tried to reach out to customer service multiple times via email/website chatbot to no success. I'm now stuck with what to do. I would like to receive my product, but I may have to request a chargeback.”
Great value, speedy delivery and fantastic packaging; will return as customer.
“Great value, speedy delivery and fantastic packaging. I will definitely be a return customer.”
Wine well priced and delivered quickly with good packaging.
“My wine was very well priced and arrived quickly and very well packed. Great service!”
Easy to find and order wine on the site.
“easy to find and order the wine”
Superb service with excellent selection, prices and delivery times.
“Fantastic selection of outstanding wines.”
Fast delivery, well packaged and good value overall.
“Fast delivery and very well packaged.....great value too.”
Correct prices, nice website and top delivery service.
“correct prices nice website top-delivery service”
Delivered on time at a good price; wine unavailable in the UK.
“Delivered in time and at a good price a wine that I couldn’t find in the UK, thank you.”
Smooth purchase at an excellent price with perfect delivery.
“smooth buy at excellent price ! perfect delivery”
Reviewer describes experience as very very good.
“Very very good”
Excellent wine with fast delivery to Ireland.
“Excellent wine. Fast delivery to Ireland.”
Good packaging and reasonably quick delivery.
“Good packaging and reasonably quick delivery.”
Reviewer wholeheartedly recommends Xtrawine for excellent service.
“Wholeheartedly recommend Xtrawine - really excellent service and will definitely use again.”
Reviewer says the service was rapid, efficient and uncomplicated.
“rapide, efficace et sans complication. top 👍 merci”
Packaging was exceptional and delivery was very quick.
“Packaging was exceptional And how soon o receive my eone.”
Reviewer thanks the XtraWine team and praises them as incredible.
“Thank you very much to the XtraWine team! You are incredible!”
Checkout Apple Pay failed multiple times and customer support was unhelpful.
“APPLE PAY - No way!”
Fast service and well-designed site, but delivery company issues persist.
“There is always som problem with the delivery companies.....”
Wonderful service and delicious northern and southern red wines.
“servizio meraviglioso, deliziosi vini rossi del Nord e del Sud. Grazie mille!”
Fantastic service and fast delivery; reviewer will use company again.
“fantastic service and fast delivery! Will definitely use this company again. Thank you!”
Reviewer reports very reliable service from the company.
“Very reliable service.”
Best price and fast delivery to Latvia.
“Best price. Fast delivery (to Latvia).”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
XtraWine runs an online wine shop with a catalogue of regional and international bottles. The site lists vintages, producers, and tasting notes to help customers choose. It offers online checkout, several payment methods, and home delivery. Product pages also show packaging and shipping options aimed at safe transit. Customer support handles order questions and returns.