Customers often point to fast delivery, careful packaging, and a wide wine selection at competitive prices. Many also mention helpful staff and a smooth ordering process. A smaller group reports missing parcels, payment or checkout problems, and slow replies from customer support. These issues stand out against the frequent five-star recommendations.
Examples from available reviews (Nov 2021 – Feb 2026).
Many orders delivered quickly without problems and staff are helpful.
“I have placed many orders and everyone has been delivered quickly and without any problems. Flaminia is a big help if you need a question answered about a particular Wine...”
Parcel marked delivered but missing; customer service unresponsive.
“Good purchasing experience however my parcel has been missing since it was marked as delivered over a week ago. I have tried to reach out to customer service multiple tim...”
Checkout Apple Pay failed multiple times and customer support was unhelpful.
“APPLE PAY - No way!”
Great choice of wines with attractive prices and rare finds available.
“Really great choice of wines with attractive prices. I am quite amazed to be able to find some rare wines”
Reviewers repeatedly praise quick shipping and secure packaging. Several mention dependable fulfillment and helpful staff when orders arrive as expected. A separate set points to delivery-company problems and at least one missing parcel with weak follow-up.
Customers highlight competitive prices and wines they cannot find locally. Many mention good deals and the option to buy rare or region-specific bottles. Price and value do not draw frequent complaints in the sample.
Many reviewers say the website is easy to use and makes ordering quick. Fewer report issues, including the site switching the delivery region back and an Apple Pay checkout failure. These payment and region problems show up now and then, not broadly.
Reviewers often describe the wines as high quality and the selection as broad and well chosen. Several praise specific vintages and varietals and recommend the store for Italian wines. Many also mention packaging when describing the bottles’ condition on arrival.
Many reviews praise responsive staff and clear help when contacting the company. Still, a few say they had to repeatedly follow up with customer service about delivery status or a missing parcel. Some comments separate delivery-partner communication issues from XtraWine’s own replies.
Most reviews describe a smooth experience from order to delivery, with items arriving quickly and in good condition. A small but noticeable minority report serious problems with delivery, payments, or support that lowered their ratings. Reviews split between repeated high praise and a handful of negative cases.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
My dad has great love for red wines and champagnes. After a long day in the office, a glass of wine acts as a reliever. Having known this, my sister and I decided to give him a treat on his 55th birthday. We devoted some time to searching for a wine store online. Luckily, we found Xtrawine. We checked through their website. It was so easy for us to identify what we wanted. We proceeded to place the order, it was fast. We ordered Pierre Mignon Champagne Prestige Brut and Zaccagnini Montepulciano d'Abruzzo Tralcetto 2019. We agreed on the delivery date. We wanted to have them a week earlier. However, this did not happen, there were some delays . I had to keep contacting the customer service to check on the progress. We were becoming worried as the day approached. On the material day, after the party the delivery guy came. It was in a great package, so we presented it to dad. In the evening, he opened to see what was inside, he was very excited. The tastes are great. He decided to get his wines from this store. The first order is in the process.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
XtraWine runs an online wine shop with a catalogue of regional and international bottles. The site lists vintages, producers, and tasting notes to help customers choose. It offers online checkout, several payment methods, and home delivery. Product pages also show packaging and shipping options aimed at safe transit. Customer support handles order questions and returns.