Reviews Analysed
21
We Collect & Analyse Reviews
Wiltshire Farm Foods
Experiences & Reviews
Wiltshire Farm Foods is a UK home-delivery service specialising in frozen, individually portioned ready meals. It serves customers who want convenience, refrigerated delivery options and telephone or online ordering. The service is commonly used by older adults, carers and people seeking ready-prepared meals delivered to home addresses.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
30d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Delivery staff and scheduling are widely praised; reviewers cite punctual arrivals, helpful drivers and flexible delivery changes.
Share
Strong
22%
💰
Value for money
A small number of reviewers explicitly note reasonable pricing or good value; evidence is limited but positive where mentioned.
Share
Mixed
4%
⚡
User experience
Ordering and reheating are generally described as straightforward; a few reviewers mention missing instructions or minor website issues.
Share
Strong
14%
🔧
Product quality
Most reviewers describe meals as tasty and varied, though some report specific problems (undercooked pasta, firm dessert sponge).
Share
Strong
19%
📞
Communication
Customer-facing staff and drivers are usually described as polite and helpful; at least one reviewer reports an unresolved complaint.
Share
Strong
17%
⭐
Overall experience
Overall impressions in the reviews are largely positive, highlighting convenience and meal quality, with occasional product or support issues.
Share
Strong
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Fish and chicken
"My favorite fish and chicken store. My family is always looking forward to me ordering some chickens and fish from Wiltshire Farm Foods. They have fresh products and the prices are reasonable. Their payment methods are amazing. At times I pay via credit card or cash to the delivery guy. This sounds great. The customer support team is another plus from me. They are polite and exhibit very high levels of professionalism in service delivery. I remember there were some delays and they were really remorseful. They kept assuring me that my package would be delivered and it surely did. I'm grateful for the tasty chicken and fish that you make available for my family!"
Ellis Harvey
Collected.reviews
Nov 27, 2021
Featured for: multi-theme positive review
No problems with the delivery
"No problems with the delivery, but have yet to find a dish that I like. Most recent was the tortellini which looked de..."
Val
Trustpilot
Sep 30, 2025
Featured for: detailed product-quality complaint
MUST TRY HARDER
"I could not find any instructions regarding length of time to microwave either the Lemon Pudding or the Treacle tart. I reestablished myself a..."
IRIS GINN
Trustpilot
Sep 30, 2025
Featured for: complaint ignored; communication failure
Delicious & nutritious!
"Easy to order. Meals are tasty & nutritous. Good variety. D..."
Ann Jones
Trustpilot
Sep 30, 2025
Featured for: mentions value, UX, friendly delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
David G Shuttleworth
trustpilot.com
Sep 30, 2025
Food Delivery
Very Professional quick an...
J
Jacqueline Reeves
trustpilot.com
Sep 30, 2025
Meals are lovely
Meals are lovely, good price and delivered as...
V
Val
trustpilot.com
Sep 30, 2025
No problems with the delivery
No problems with the delivery, but have yet to find a dish that I like. Most recent was the tortellini which looked de...
B
Brian Coppard
trustpilot.com
Sep 30, 2025
Simple well made meals
Simple well made meals. Hearty meals are perfect for...
S
Sandra Parsons
trustpilot.com
Sep 30, 2025
My meals Wiltshire farm foods
As I have only just started can only say at the moment my order was done on the com...
D
David Buettner Banks jdbbookle
trustpilot.com
Sep 30, 2025
Just getting used to food again some of…
Just getting used to food again some of t...
p
peter farley
trustpilot.com
Sep 30, 2025
items arrived on time
...
T
Terry Shrapnell
trustpilot.com
Sep 30, 2025
Ist class service
...
S
Sarah
trustpilot.com
Sep 30, 2025
Great service
Great service, lovely delivery guys, good choice of meals. The delivery guys have been great...
I
IRIS GINN
trustpilot.com
Sep 30, 2025
MUST TRY HARDER
I could not find any instructions regarding length of time to microwave either the Lemon Pudding or the Treacle tart. I reestablished myself a...
J
Jennifer
trustpilot.com
Sep 30, 2025
Friendly helpful drivers
Friendly helpful drivers, easyish webs...
D
DJ Krys Randle
trustpilot.com
Sep 30, 2025
Helpful staff
Helpful staff, a great selection of foods, with plenty of...
H
Helen
trustpilot.com
Sep 30, 2025
Easy ordering on the website
Easy ordering on the website. Delivery by very pleasant driv...
A
Ann Jones
trustpilot.com
Sep 30, 2025
Delicious & nutritious!
Easy to order. Meals are tasty & nutritous. Good variety. D...
P
Penelope Fletcher
trustpilot.com
Sep 30, 2025
All as advertised
...
A
Angela Mayne
trustpilot.com
Sep 30, 2025
Good quality food delivered on time
Good quality food...
B
Bryan Dibble
trustpilot.com
Sep 30, 2025
good serviceI
I had to change the delivery date at sho...
J
Jean
trustpilot.com
Sep 30, 2025
Glad I chose Wiltshire Farm Foods
I decided to use Wiltshire Farm foods because I am unable to cook for myself at the moment because I have had an accident.I have occasionally used rea...
G
Gordon
trustpilot.com
Sep 30, 2025
Happy customer.
...
M
Margaret Fisher
trustpilot.com
Sep 30, 2025
Beautiful meals
I do love the meals but l don’t like the chicken arribatta but apart fr...
Conclusion
Reviews show frequent praise for delivery staff, punctuality and ease of ordering. Many customers report meals are tasty, varied and straightforward to heat. There are isolated product quality complaints (for example undercooked tortellini and a firm dessert sponge) and at least one report of a complaint not being resolved. If you are considering Wiltshire Farm Foods, try a small selection first and check reheating instructions; note recent reviews emphasise helpful drivers and simple ordering.