Customers often praise punctual, helpful drivers and the ease of ordering frozen ready meals. Many mention tasty dishes that are quick to prepare and a wide choice on the menu. A noticeable group reports uneven quality, including undercooked or bland meals and smaller portions after price changes. Several reviews also mention complaints going unanswered or delivery promises not being met.
Examples from available reviews (Nov 2021 – Feb 2026).
Friendly staff and delivery, and the food tasted very nice.
“bag of good ies from the very pleasant delivery ladies.”
Several meals were very poor quality and were discarded.
“Without a doubt the worst meals I have had.”
An item was missing and the manager did not respond.
“Missing item told manager would phone not response first and last time il use this company”
Great range and prices, recommended and delivered cheerfully.
“Great range of meals at great prices, delivered with a smile. I recommend Wiltshire Farm Foods for everyone - my sister loves them too and she is a vegetarian.”
Reviewers frequently compliment delivery staff for being polite, on time and hands-on, including unpacking and suggesting replacements. Many single out local drivers for adjusting delivery dates and helping vulnerable customers. A small number describe major service problems, including billing mistakes and alleged misuse of payment details.
Many customers call it good value, with a wide selection that works well for last-minute meals. Several mention smaller portions after price rises and say some dishes now feel overpriced. Vegetarian meals draw positive notes for nutrition and filling portion sizes.
Customers often say ordering by website or phone is straightforward, and microwave cooking is simple. Many describe drivers as friendly and helpful when dropping off deliveries. A few mention missing heating instructions or small website snags that affected preparation.
Many reviews describe meals as consistently tasty, properly cooked and well sized for one person. Another group reports undercooked vegetables, bland food and meals thrown away as unacceptable. Several one-off complaints focus on extremely poor quality in specific dishes.
Positive feedback mentions timely delivery updates and supportive customer service during illness. Multiple reviews complain about missed delivery windows and no follow-up on missing items. A handful say managers did not respond after issues were raised.
Feedback splits between strong satisfaction, driven by dependable delivery, convenience and enjoyable meals, and sharp dissatisfaction focused on food quality and customer-service failures. Repeated negatives about thrown-away meals, late deliveries and billing issues sit alongside many five-star endorsements. This contrast often shapes whether customers keep ordering or stop.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Friendly staff and delivery, and the food tasted very nice.
“bag of good ies from the very pleasant delivery ladies.”
Meals were tasty, easy to cook and staff were friendly.
“Have tried a couple of the meals, very tasty, easy to cook, real friendly staff”
Vegetarian meals are nutritious, substantial and easy to microwave.
“I enjoy my vegetarian meals and feel I'm getting all the nutrients I need.”
Staff and drivers were helpful, and service and price were good.
“driver helpful putting food in freezer”
Pureed meals were easy to order, delivered and enjoyed by mother.
“Very easy to order, delivered when they said & mum really enjoyed them, plus it felt like a night off from blending for me.”
Meals were very good value and ideal for last-minute meals.
“Meals very good value, ideal for last minute meals .”
Food was cooked exactly how the reviewer likes it.
“Everything is just how I like my food cook”
The meals and service were excellent overall.
“Excellent meals and service.”
Delivery was quick and the delivery person polite.
“The quick delivery and polite delivery person”
Driver sourced replacements and delivered them two days later.
“When my items were out of stock the driver found some and delivered them 2 days later. (An extra unscheduled delivery)”
Delivery arrived as expected and was courteous and patient.
“Arrived when expected. Courteous and patient delivery to where I wanted”
Portions were small but food quality was good and preparation easy.
“The portions are a bit small.Good quality food. Hassle free preperation Other than my first comment exellent. Will order again.”
Great range and prices, recommended and delivered cheerfully.
“Great range of meals at great prices, delivered with a smile. I recommend Wiltshire Farm Foods for everyone - my sister loves them too and she is a vegetarian.”
Food was delicious with good choices and friendly delivery.
“Delicious food very good choices delivered to my door friendly delivery man.”
Delivery was on time and items were unpacked for me.
“The items are packed away for me and the cartons removed.”
Delivery was first class and meals tasted delicious.
“First class delivery service And all the meals taste delicious”
Food was great, delivery quick and company kept in contact.
“Very quick delivery and they kept in contact with me I will definitely be ordering again.”
Meals are consistently delicious, appropriately sized and delivered on time.
“Always delicious, just the right amount ( mini) so there’s no waste.”
Most meals are great and enjoyable.
“Because they are all great.”
Meals were not tasty and not good value.
“Not very tasty. Not valve for money”
Several meals were very poor quality and were discarded.
“Without a doubt the worst meals I have had.”
An item was missing and the manager did not respond.
“Missing item told manager would phone not response first and last time il use this company”
Some vegetarian dishes were poor and portions have been reduced.
“there was more food in the containers but that has been reduced.”
Delivery was professional, quick and easy.
“Very Professional quick and easy - Highly recommended”
Meals were lovely and delivered as planned.
“Meals are lovely, good price and delivered as planned. Good customer service from Stewkly.”
Delivery was fine but multiple meals were hard and undercooked.
“The Black Forest gateau also had a very hard sponge.”
Meals are simple, hearty and easy to cook and eat.
“Easy to cook and even easier to eat.”
Order process was easy and delivery was friendly.
“delivered by a nice delivery man.”
Some vegetables were not cooked tender enough.
“some of the veg could be cooked more tender though”
Items arrived on time for delivery.
“items arrived on time”
Service was first class throughout.
“Ist class service”
Delivery staff were patient and helpful with my father.
“The delivery guys have been great with dad (who has dementia)”
No heating instructions were provided and complaint went unanswered.
“I could not find any instructions regarding length of time to microwave either the Lemon Pudding or the Treacle tart.”
Drivers were friendly and the website was fairly easy to use.
“Friendly helpful drivers, easyish website to use, balanced food easy to eat.”
Helpful staff and many delivery dates made ordering easy.
“Helpful staff, a great selection of foods, with plenty of delivery dates available made the whole thing really easy.”
Website ordering was easy and meals were tasty.
“Easy ordering on the website.”
Meals are tasty with good variety and good value.
“Good value for money”
Service was good and food was great.
“good service, great food”
Good quality food was delivered on time.
“Good quality food delivered on time”
Changed delivery date at short notice with no fuss.
“I had to change the delivery date at short notice and this was done with no fuss”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wiltshire Farm Foods is a UK supplier of frozen ready-made meals delivered to customers’ homes. Its menu includes mains, sides and desserts, with vegetarian and specialist-diet options, plus prepared-texture meals such as pureed choices. Customers can order by phone or through the website and get deliveries on scheduled routes. Local drivers deliver across the UK and help at the door, including unpacking and putting meals into customers’ freezers.