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Drinksupermarket
Reviews & Experiences

Reviews for Drinksupermarket show a clear split: many customers report fast delivery and good prices, while a significant number report damaged, missing or incorrect items and difficulties with returns. Communication is a recurrent concern — several reviewers describe slow or unhelpful customer service when pursuing refunds or replacements. Shoppers should check product descriptions (bottle sizes and vintages) and review shipping costs at checkout, keep order documentation and photos in case a return is needed. For high-value or fragile orders, consider insured delivery options or comparing retailers if prompt, reliable returns handling is a priority.

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Overview & Key Metrics

Review count
29
Sources
trustpilot.com, Collected.reviews
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Delivery speed is often praised, but many reviewers report missing items, poor packing and inconsistent resolution from customer service teams.

💰

Value for money

Several customers highlight fair or excellent prices; others describe misleading offers (eg. ‘free’ shipping added at checkout) or perceived size/price mismatches.

⚡

User experience

A small number of reviewers describe the website and ordering process as easy to use and well laid out; comments on UX are limited.

🔧

Product quality

Multiple reviewers report damaged, missing or spoiled items on delivery (broken labels, off drinks, poor packing), prompting returns and refunds.

📞

Communication

Several reviews describe slow, unresponsive or rude customer service when raising issues about damaged goods, missing items or returns.

⭐

Overall experience

Overall impressions are mixed: many five-star reports of quick delivery and good prices, but a notable portion describe problems with orders and support.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 29 reviews

All Reviews

Sources: Trustpilot (20) · Collected.reviews (9) · Quotes shortened · As of: October 2025

N
Nigel
trustpilot.com Sep 30, 2025

MISSING ITEMS & VERY BADLY PACKED - Have used this compnay before and they were usually OK. My order arrived yesterday around noon, when opened, the packaging was a disgrace, especially...

C
Claire Beales
trustpilot.com Sep 30, 2025

DO NOT BUY FROM THIS RETAILER. They sent damaged goods which was a £120 gift. They lied about the package being picked up for a return (I wasted 2 day...

A
A olabode
trustpilot.com Sep 30, 2025

The Jax coco water has gone off. Drink supermarket refused to take the items b...

M
Mr.GOULDSBROUGH
trustpilot.com Sep 30, 2025

False advertising - Their gin price is lowest on the rankings because they offer ‘’free shipping’’ - except it is a...

S
Stephen Bland
trustpilot.com Sep 30, 2025

Speedy delivery - Product was as ordered and provided qu...

C
Chris
trustpilot.com Sep 30, 2025

Very poor service! - My parcel arrived with battered bottle lids and damp packaging. Box very poorly packed with little protection for bottles and a bottle of wine missing...

R
Rob Apsimon
trustpilot.com Sep 30, 2025

Feels like a bait and switch. I ordered some premium gin and I thought the bottles were 70cl bottles, given that the price was consistent with 70cl bo...

r
ross
trustpilot.com Sep 30, 2025

Fast deliver fair prices

K
Kelly Lumsden
trustpilot.com Sep 30, 2025

Excellent service - ...

A
Arash
trustpilot.com Sep 30, 2025

Not worth the risk - Order a few bottles premium drinks to give away as gifts. One of the drinks arrived in a terrible state(missing the front label), so I arranged to ret...

C
Carol Barkwell
trustpilot.com Sep 30, 2025

Good service. - ...

R
Reena
trustpilot.com Sep 30, 2025

Brilliant value for money. - ...

N
Nicholas brewster
trustpilot.com Sep 30, 2025

Avoid at all costs - One of the worst online ordering experiences of my life. I ordered a 2004 moet and Chandon magnum to be told that they were sending me a 2015 magnum i...

a
aes wilson
trustpilot.com Sep 30, 2025

EASY TO USE AND GOOD DELIVERY - ...

j
john vlitos
trustpilot.com Sep 30, 2025

Quick reliable - ...

K
Keith Dennis
trustpilot.com Sep 30, 2025

Great delivery schedule and a fair...

M
Mr James Curran
trustpilot.com Sep 30, 2025

Great Experience - Speedy delivery, at...

S
Stew..
trustpilot.com Sep 30, 2025

Excellent Company Always A*** - ...

M
Mr. colin clifton
trustpilot.com Sep 30, 2025

Easy to order. L...

A
Andrtew
trustpilot.com Sep 30, 2025

good response to email questions

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Drinksupermarket

Drinksupermarket is an online UK retailer specialising in alcohol and soft drinks, offering a broad catalogue of spirits, wine, beer and mixers with home delivery. The site typically lists product details, bottle sizes and prices and provides delivery options for consumers and trade customers. For shoppers researching reviews, common considerations include delivery reliability, product condition on arrival, returns handling and accurate pricing information.