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We Collect & Analyse Reviews

Drinksupermarket
Experiences & Reviews

Drinksupermarket is an online UK retailer specialising in alcohol and soft drinks, offering a broad catalogue of spirits, wine, beer and mixers with home delivery. The site typically lists product details, bottle sizes and prices and provides delivery options for consumers and trade customers. For shoppers researching reviews, common considerations include delivery reliability, product condition on arrival, returns handling and accurate pricing information.

Overview & Key Metrics

Reviews Analysed 29
Positive Sentiment 41%
Latest Review 29d
Overall Rating
2.7

Our Analysis

🎯

Service quality

Delivery speed is often praised, but many reviewers report missing items, poor packing and inconsistent resolution from customer service teams.

Share
26%
Mixed
💰

Value for money

Several customers highlight fair or excellent prices; others describe misleading offers (eg. ‘free’ shipping added at checkout) or perceived size/price mismatches.

Share
11%
Mixed
⚡

User experience

A small number of reviewers describe the website and ordering process as easy to use and well laid out; comments on UX are limited.

Share
4%
Mixed
🔧

Product quality

Multiple reviewers report damaged, missing or spoiled items on delivery (broken labels, off drinks, poor packing), prompting returns and refunds.

Share
12%
Weak
📞

Communication

Several reviews describe slow, unresponsive or rude customer service when raising issues about damaged goods, missing items or returns.

Share
12%
Weak
⭐

Overall experience

Overall impressions are mixed: many five-star reports of quick delivery and good prices, but a notable portion describe problems with orders and support.

Share
35%
Mixed

View all 29 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 29 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (9) · Quotes shortened · As of: September 2025

N
Nigel
trustpilot.com Sep 30, 2025

MISSING ITEMS & VERY BADLY PACKED

Have used this compnay before and they were usually OK. My order arrived yesterday around noon, when opened, the packaging was a disgrace, especially...

C
Claire Beales
trustpilot.com Sep 30, 2025

DO NOT BUY FROM THIS RETAILER.

DO NOT BUY FROM THIS RETAILER. They sent damaged goods which was a £120 gift. They lied about the package being picked up for a return (I wasted 2 day...

A
A olabode
trustpilot.com Sep 30, 2025

The Jax coco water has gone off

The Jax coco water has gone off. Drink supermarket refused to take the items b...

M
Mr.GOULDSBROUGH
trustpilot.com Sep 30, 2025

False advertising

Their gin price is lowest on the rankings because they offer ‘’free shipping’’ - except it is a...

S
Stephen Bland
trustpilot.com Sep 30, 2025

Speedy delivery

Product was as ordered and provided qu...

C
Chris
trustpilot.com Sep 30, 2025

Very poor service!

My parcel arrived with battered bottle lids and damp packaging. Box very poorly packed with little protection for bottles and a bottle of wine missing...

R
Rob Apsimon
trustpilot.com Sep 30, 2025

Feels like a bait and switch

Feels like a bait and switch. I ordered some premium gin and I thought the bottles were 70cl bottles, given that the price was consistent with 70cl bo...

r
ross
trustpilot.com Sep 30, 2025

Fast deliver fair prices

Fast deliver fair p...

K
Kelly Lumsden
trustpilot.com Sep 30, 2025

Excellent service

...

A
Arash
trustpilot.com Sep 30, 2025

Not worth the risk

Order a few bottles premium drinks to give away as gifts. One of the drinks arrived in a terrible state(missing the front label), so I arranged to ret...

C
Carol Barkwell
trustpilot.com Sep 30, 2025

Good service.

...

R
Reena
trustpilot.com Sep 30, 2025

Brilliant value for money.

...

N
Nicholas brewster
trustpilot.com Sep 30, 2025

Avoid at all costs

One of the worst online ordering experiences of my life. I ordered a 2004 moet and Chandon magnum to be told that they were sending me a 2015 magnum i...

a
aes wilson
trustpilot.com Sep 30, 2025

EASY TO USE AND GOOD DELIVERY

...

j
john vlitos
trustpilot.com Sep 30, 2025

Quick reliable

...

K
Keith Dennis
trustpilot.com Sep 30, 2025

Great delivery schedule and a fair…

Great delivery schedule and a fair...

M
Mr James Curran
trustpilot.com Sep 30, 2025

Great Experience

Speedy delivery, at...

S
Stew..
trustpilot.com Sep 30, 2025

Excellent Company Always A***

...

M
Mr. colin clifton
trustpilot.com Sep 30, 2025

Easy to order

Easy to order. L...

A
Andrtew
trustpilot.com Sep 30, 2025

good response to email questions

good response to...

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Conclusion

Reviews for Drinksupermarket show a clear split: many customers report fast delivery and good prices, while a significant number report damaged, missing or incorrect items and difficulties with returns. Communication is a recurrent concern — several reviewers describe slow or unhelpful customer service when pursuing refunds or replacements. Shoppers should check product descriptions (bottle sizes and vintages) and review shipping costs at checkout, keep order documentation and photos in case a return is needed. For high-value or fragile orders, consider insured delivery options or comparing retailers if prompt, reliable returns handling is a priority.