Many reviewers mention fast delivery and an easy ordering process. A large group describe damaged, missing, or out-of-date items, along with refunds that never get resolved. Customer service is hit or miss, ranging from quick email help to no reply at all. Ratings are sharply split between very positive and very negative experiences.
Examples from available reviews (Jun 2017 – Feb 2026).
Reviewer reports excellent service from the company.
“Excellent service”
Received wrong bottle and no refund or response to emails.
“Have emailed 3 times chasing my refund but absolutely NO RESPONSE.”
Bottle arrived with two-thirds missing and potential tampering reported.
“these idiots sent me a bottle with a loose lid with 2/3 of the bottle gone”
Company cancelled a large order citing a price error and offered only a refund.
“they were not going to fulfill my order as it was a price error”
Many reviews applaud quick delivery, careful handling, and orders arriving as described. A large negative group reports deliveries going wrong, weak packaging, items sent to the wrong address, and orders being cancelled. Several reviewers connect courier damage or mistakes to the service problems that follow.
Several reviewers point to competitive prices and first-order discounts as key reasons to buy. Recurring complaints include unexpected shipping fees, bottles arriving smaller than advertised, and orders cancelled because of pricing mistakes. These value issues often come with disputes over refunds or replacements.
Customers often say the website is easy to use and checkout is straightforward. When fulfilment goes wrong, those positives matter less because delivery and product problems interrupt the purchase. Praise for usability appears much less often than complaints about fulfilment.
A strong negative theme describes expired, spoiled, or partly emptied bottles, plus other signs of tampering. Positive comments call out good beers, wines, and specific bottles when they arrive in good condition. Quality problems often lead straight to refund or customer-service disputes.
Some reviews mention quick, helpful replies by email. More reviews describe slow or missing responses, rudeness, and drawn-out refund timelines. Refused refunds and unanswered questions come up repeatedly as sources of frustration.
Reviews sit at both ends: smooth, accurate orders with fast delivery versus damaged goods, incorrect fulfilment, and refunds that never get sorted. Whether the order is fulfilled correctly and how quickly customer service responds usually decides if the experience feels good or bad. The gap between happy and unhappy customers stands out throughout.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (11) · Quotes shortened · As of: February 2026
Reviewer reports great service from the company.
“Great service.”
Good prices, fast delivery and wide product availability.
“Good prices , fast delivery and has most of the products I need”
Reviewer strongly advises others to avoid this retailer.
“AVOID!!!!!”
Everything went smoothly during the order process.
“Everything went smoothly”
Delivery was handled with care and speed.
“Delivered with care and speed”
Received wrong bottle and no refund or response to emails.
“Have emailed 3 times chasing my refund but absolutely NO RESPONSE.”
Reviewer was pleasantly surprised and found product very good.
“Very good actually surprised”
Product was in stock and delivery was fast.
“Had the Nigerian Guinness in stock and fast delivery”
Paid hundreds and still received nothing with no resolution.
“til now got nothing , only calling and complaining- without any results.”
Parcel destroyed by courier and company initially failed to respond.
“FedEx damaged and destroyed the parcel”
Drinks sent to wrong address and customer service was rude.
“Drinks sent to billing address in Southampton, not the shipping address in Gloucester.”
Excellent service and very nice Polish lager.
“Excellent service and polish lager is very very nice.”
Good website but deliveries via EVRI were repeatedly misdelivered.
“As expected, EVRI, despite explicit instructions from myself delivered my items to the wrong address!”
Order delayed, staff were clueless and money was taken promptly.
“Oh should have mentioned they took the money out promptly.”
Gift selection of Cypriot wines evoked happy memories.
“Gift for my Dad, selection of wines from Cyprus, evoking happy memories.”
Missing miniature in gift set and customer service refused help.
“it was actually also missing one of the miniatures.”
Missing miniature in gift set and customer service refused help.
“it was actually also missing one of the miniatures.”
Bulk wedding order arrived perfectly packaged with great service.
“Everything arrived perfectly packaged, with no damage at all — a huge relief when ordering large quantities.”
Item was in stock and within the reviewer's price range.
“Last time I ordered from them the item I wanted was in stock and was within my price range which was great.”
Service was brilliant with quick delivery.
“Brilliant service quick delivery”
Best market price plus a discount on first order.
“Best Price in the Market plus you get a discount on your first order.”
Large wooden pallet left on driveway and company failed to remove it.
“7 Boxes of water delivered on a WOODEN PAllette.”
Parcel badly packed, items missing and customer service was slow.
“Bottles and cans just thrown into a cardboard box”
Received damaged goods and unable to get a refund or response.
“They sent damaged goods which was a £120 gift.”
Coconut water went off and retailer refused to resolve the situation.
“The Jax coco water has gone off.”
Promoted free shipping but additional shipping charged at checkout.
“On checkout they add a shipping charge”
Product arrived quickly and as ordered.
“Product was as ordered and provided quickly and efficiently.”
Poor packaging, missing bottle and slow, unhelpful customer service.
“Box very poorly packed with little protection for bottles and a bottle of wine missing.”
Received smaller bottle size than expected, felt bait-and-switch.
“Feels like a bait and switch.”
Fast delivery and fair prices with no issues.
“Fast deliver fair prices.”
Reviewer reports excellent service from the company.
“Excellent service”
Damaged item and very slow refund after many calls.
“It took over a month and a numerous calls and emails to finally get a refund.”
Reviewer states they received good service from the company.
“Good service.”
Reviewer found the product brilliant value for money.
“Brilliant value for money.”
Sold incorrect vintage without notification and rude customer service.
“they are still falsely advertising this bottle on their site”
Website easy to use and delivery was good.
“EASY TO USE AND GOOD DELIVERY”
Delivery was quick and reliable.
“Quick and reliable”
Delivery schedule was great and price was fair.
“Great delivery schedule and a fair price.”
Speedy delivery at an excellent price.
“Speedy delivery, at an excellent price.”
Reviewer praises the company as excellent.
“Excellent Company Always A***”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Drinksupermarket runs an online shop that sells beer, wine, spirits, and non-alcoholic drinks. The site shows product details such as bottle size and brand so customers can compare options. Customers order online and choose delivery at checkout. It posts shipping and returns information and shows stock status on each product page.