Reviews often mention failed deliveries, long queues in store, and website or app outages. Many customers say items arrived missing or damaged, and some question freshness. Several reviews also praise specific staff and drivers for being helpful and polite. Comments frequently point to price rises and problems with Clubcard and vouchers.
Examples from available reviews (Apr 2023 – Mar 2026).
Repeated delivery cancellations and substitutions made home delivery unreliable.
“unable to deliver my order due to some “driver issues”.”
Delivery left shopping out in rain, boxes and items soaked.
“They leave your shopping out in the rain”
tesco.com is slow, substitutes items and provides poor customer support.
“The website itself feels outdated and slow”
Driver Tracey was friendly and helped with my shopping bags.
“A lovely lady called Tracey delivered my shopping today , a lovely smile and very helpful”
Reviews describe deliveries being cancelled, sometimes late, and drivers leaving shopping in unsuitable places. In store, customers often mention long checkout lines, tills closed while people queued, and items missing from orders. Against that, several reviewers name staff and drivers who provided helpful, hands-on service.
Customers mention price rises, smaller product sizes, and what they see as misleading Clubcard or sticker prices. Multiple reviews say vouchers disappeared or discounts were hard to apply. Some people praise offers and Clubcard deals, but these comments appear less often than complaints about prices and shrinkage.
Many reviewers call the website and app slow, say they crash at payment, or report that order status does not update. Click-and-collect and Whoosh rapid delivery also come up in reports of failed pickups and late cancellations. A few reviews mention smooth, successful visits, but most user-experience comments focus on technical failures.
Several reviews say home deliveries included near-dated, damaged, or rotten food, along with reports of odd tastes or contamination. Others mention preparation issues such as undercooked or burnt ready meals and small bones in chicken pieces. Some customers say they enjoyed the food, but complaints about freshness and packaging keep recurring.
Customers often describe weak follow-up from customer service, missed callback requests, and unclear reasons when orders fail. Problems with Clubcard, vouchers, and payment messages come up repeatedly. A few reviewers note strong advertising and helpful in-store staff, but trouble reaching customer service is a common theme.
Reviews swing between very poor experiences and very positive encounters with staff, suggesting sharply mixed visits. Many accounts describe upsetting incidents involving rude or unsupportive staff and safety concerns for vulnerable shoppers. Several positive reviews single out friendly staff at petrol stations, cafés, and stores who made visits better.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Reviews (19) · Quotes shortened · As of: March 2026
Very busy store with few checkouts, long queues and poor management.
“only 2 check out on there was very long queues”
Repeated delivery cancellations and substitutions made home delivery unreliable.
“unable to deliver my order due to some “driver issues”.”
Delivery left shopping out in rain, boxes and items soaked.
“They leave your shopping out in the rain”
Delivery drivers drive recklessly, swear and block roads.
“There delivery drives have no regard of other users”
Home deliveries are courteous and stores are well stocked overall.
“Every single driver has climbed the stairs to my first floor flat”
Reviewer says it's absolutely awful to use.
“Absolute shit to use !”
Frozen ready meals shown in stock online were unavailable for delivery.
“all of the frozen ready made meals was unavailable.”
Breakfast service was outstanding and staff provided great service.
“service for breakfast was outstanding”
Poor food quality, insurance document issues and store smells of sewage.
“The food quality is poor.”
Multiple Woosh orders cancelled late, causing major inconvenience.
“3 times we have ordered via WOOSH & 4 times TESCOS HAVE CANCELLED!!”
Annoying repetitive ad interrupts YouTube, deterring the reviewer.
“VERY ANNOYING REPETITIVE AD INTERUPTING YOUTUBE”
Reviewer enjoys the food provided at this Tesco.
“I enjoy the food provided here.”
Poor food quality for price and inability to use vouchers online.
“food quality terrible for price”
Purchased items reeked of washing powder, contaminating food items.
“most of them reeked of cheap washing powder”
Price confusion between yellow stickers and Clubcard reductions causes overpayment.
“Haddock was priced at £7.30 club card price was£5.50”
Reviewer upset that store sells avocados from Israel and plans to shop elsewhere.
“sells avocados from Israel”
Several important items are missing from orders every time.
“Every time at least 3 or 4 important items are missing”
Click-and-collect methods failed causing long pickup delay and elder confusion.
“App just said there was a problem”
Generally best for price and delivery, but fresh produce ripeness disappointing.
“price, quality and excellent home delivery service”
Driver left shopping on the hall floor due to policy confusion.
“So the contents of the containers were placed on my hall floor.”
Driver left shopping on the hall floor due to policy confusion.
“So the contents of the containers were placed on my hall floor.”
Two staff members were helpful and assisted me to find items.
“June who works at the store self service checkout I find her extremely helpful”
Online order was mishandled, shopping temporarily lost and staff offered no help.
“no help no bags nothing.”
Beef Wellington burned outside and raw inside, ruining the Christmas lunch.
“they were burnt on the outside and literally raw on the inside”
tesco.com is slow, substitutes items and provides poor customer support.
“The website itself feels outdated and slow”
Driver ignored delivery notes and refused to help, causing me pain.
“he admitted he did not read it”
Chicken pieces contained small bones, indicating poor preparation quality.
“five out of the seven pieces was found to have a small bone still attached.”
Faulty toy not exchanged without a receipt despite being broken.
“They refused to exchange the item without a receipt even though it’s faulty.”
App and website failing; Whoosh deliveries feel unsafe and unreliable.
“App is non-functional and the website no better”
Diana at Marble Arch provides consistently helpful and cheerful service.
“Diana brilliant at Tesco Marble Arch one of the most helpful member of staff”
Voucher issue unresolved and customer service was unhelpful and frustrating.
“this person want my bank details”
I felt seriously violated by a Tesco staff member and complained.
“i feel serioulsy violated”
Handforth Dean café served a quick, friendly BLT and chips today.
“Great BLT and chips served quickly, efficiently and with a smile today”
Whoosh delivery lacks Tesco value selection and adequate choice for customers.
“Whoosh needs more of the Tesco value stuff”
Unable to access the Tesco Clubcard mobile app, very annoying.
“you can not get on it.”
Long checkout queues and poor stocking reduced shopping experience.
“only two were open”
Product size reduced from eight to seven sausages, perceived as rip-off.
“They advertised 8 EIGHT sausages.”
Overcharged in store and poor customer service response, no human contact.
“Overcharged for an item in store.”
Website is slow, crashes during payment, online ordering fails.
“Website us absolute pants.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tesco is a UK grocery retailer with supermarkets, convenience stores, and petrol forecourts. It sells groceries, household items, and F&F clothing. Tesco offers online shopping with home delivery, click-and-collect, and rapid delivery. It also runs the Clubcard loyalty scheme and a shopping app for purchases and offers.