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We Collect & Analyse Reviews

Tesco
Experiences & Reviews

Tesco is a major British grocery and general merchandise retailer founded in 1919. It operates a range of store formats across the UK, provides online shopping and home delivery, and runs a loyalty scheme and own-label ranges. Consumers searching reviews typically look for service, delivery, product freshness and digital experience feedback.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 10%
Latest Review 19d
Overall Rating
1.4

Our Analysis

🎯

Service quality

Many reviewers report understaffed checkouts, long queues and rude or unhelpful in-store staff; assisted and delivery services are also criticised.

Share
26%
Weak
💰

Value for money

Multiple complaints about price rises, perceived shrinking pack sizes and confusing promotions; a few reviewers note competitive pricing in some outlets.

Share
10%
Weak
⚡

User experience

Frequent problems reported with the website and Clubcard app, slow or crashing checkout systems and self-scan or in-store navigation issues.

Share
19%
Weak
🔧

Product quality

Several reviewers describe short‑dated, damaged or rotten items on home deliveries and stock shortages for fresh produce and clothing sizes.

Share
9%
Weak
📞

Communication

Customers report limited complaint channels, automated WhatsApp responses, no clear email contact and poor follow‑up from managers or call centres.

Share
9%
Weak
⭐

Overall experience

Overall tone across the reviews is negative, with many customers describing their recent shopping or delivery experience as disappointing.

Share
28%
Weak

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

E
Elliott Holmes
trustpilot.com Sep 30, 2025

Would get 5 starts but….

Would get 5 starts but….. Whoosh needs more of the Tesco value stuff and stuff on offer not just a tiny selection, and not bump prices up just because...

S
Steve
trustpilot.com Sep 30, 2025

Can't get on tesco clubcard app

What's the point having the tesco ,mobile app when you can not get on it. Even when you are using tesc...

P
Paul Hunt
trustpilot.com Sep 30, 2025

Huge checkout queues

Solihull Extra. Car park quiet but when we got to the checkouts at about 10am only two were open and as well as one being served another loading onto...

G
Gerry
trustpilot.com Sep 30, 2025

So it seems that not only do Tesco's…

So it seems that not only do Tesco's increase the price of their food products beyond some peoples reach they also use stealth tactics? Let me explain...

T
Tareena King
trustpilot.com Sep 30, 2025

Wow what has happened to Tesco

Wow what has happened to Tesco, dodgy pricing in store, rude customer service staff, no email address to complain too, use WhatsApp which is a BOT. Ov...

A
Allison
trustpilot.com Sep 30, 2025

Website us absolute pants

Website us absolute pants. Sooooo slow, crashes, oops something went wrong, when trying to pay!! In this day and age, i...

L
Louise Johnson
trustpilot.com Sep 30, 2025

Customer service are useless

Customer service are useless. The staff member would not let me speak to a manager and said he would ask a manager to call me back. I did not get a ca...

T
Terence Mc Bride
trustpilot.com Sep 30, 2025

Whoosh Delivery Not Suitable For Flat Residents

Whoosh Delivery. Terrible service. Short dates on fresh food meant that Tesco.com refunded me 15% of my total. This is fine but I still need the produ...

M
Marie
trustpilot.com Sep 30, 2025

Tesco Silverburn - awful

Tesco Silverburn - visited to buy jeans and underwear as stock in my nearest store is limited. Because I'm unsure of sizing, picked up several items i...

G
Gill
trustpilot.com Sep 30, 2025

Misleading “25% off ALL F&F Clothing” Promotionm writing to raise a complaint about…

I am writing to raise a complaint about your recent “25% off ALL F&F clothing” promotion. The signage and point-of-sale advertising in store clearly s...

D
Daz Darrenwoolsey
trustpilot.com Sep 30, 2025

Tesco Express

Wide range of products competitively priced Efficient, f...

B
Bal basran
trustpilot.com Sep 30, 2025

Àthe waiting time

Hayes Metro Tesco: I saw a long queue for the counter, and only one person was serving. It’s always like that in there  . Nobody wants to use the sel...

P
PAUL CAUSER
trustpilot.com Sep 30, 2025

Sunday morning at 11.20 the people…

Sunday morning at 11.20 the people tills had large queues.Not all were open,so picked the fastest moving one I thought.After a couple of minutes the t...

K
Katie
trustpilot.com Sep 30, 2025

Tesco Weston Favell (Northampton)

Tesco Weston Favell (Northampton) I have autism and am noticeably treated differently when I have my supporting aids (usually headphones to drown out...

t
trasee terry
trustpilot.com Sep 30, 2025

Poor safeguarding

I have just visited my local Tesco express in Saltford approximately 9 pm at night to find that there is an only one young female shop assistant worki...

I
Ikass Talulah
trustpilot.com Sep 30, 2025

Had two deliveries not turn like some…

Had two deliveries not turn like some other companies in manchester m21 I smell targe...

R
Ruth
trustpilot.com Sep 30, 2025

ARE WE VALUED CUSTOMERS when we shop at TESCO

I don't think so. After today's experience at Tesco at The Swan Yardley Birmingham. I will no longer be shopping at TESCO. First myself and 3 other cu...

N
Nicky Jones
trustpilot.com Sep 30, 2025

Tesco Wrexham

Tesco Wrexham. 9 of the last 10 deliveries received have contained close to date/past date/damaged or rotten food. You'd be forgiven for thinking they...

M
Michelle Goodall
trustpilot.com Sep 30, 2025

I am writing this on behalf of my daughter

I am writing this on behalf of my daughter who have learning disabilities and the little tesco on foxhall road ipswich have been really rude to my dau...

O
Oscar Tait
trustpilot.com Sep 30, 2025

Money is money

I have bought countless things from this Tesco for many years but today I went in with 83 pence in 2 pence and 1 pence because I didn’t have any other...

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Conclusion

The supplied reviews show recurring problems around in‑store service levels, queueing and staff behaviour, plus digital issues with the app and website. Home delivery concerns focus on short‑dated or damaged items and inconsistent delivery practices for flats or vulnerable customers. Communication gaps are frequently mentioned — customers describe automated channels and limited options for escalating complaints. There are isolated positive reports citing friendly staff and competitive pricing at some local stores. If you are planning to shop, check fresh dates on delivered items, confirm accessibility options for deliveries, and consider contacting the store directly when possible.