Reviews Analysed
21
We Collect & Analyse Reviews
Foodspring
Experiences & Reviews
Foodspring is a European direct-to-consumer nutrition brand selling protein powders, shakes, supplements and nutrition plans through its online shop and third-party marketplaces. It focuses on sports nutrition and weight-management products and operates primarily via e-commerce, with customers in multiple countries.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
219d
Overall Rating
2.0
Our Analysis
🎯
Service quality
Many reviewers report repeated fulfilment problems: long delivery delays, missing items, and tracking that never updates, often causing refunds or chargebacks.
Share
Weak
23%
💰
Value for money
Several reviews raise concerns about losing money or not receiving refunds; a minority praise reasonable prices but monetary complaints are common.
Share
Weak
6%
⚡
User experience
Users frequently mention poor ordering and tracking experiences: chat bots, bounced emails, unclear delivery estimates and difficulty cancelling orders.
Share
Weak
16%
🔧
Product quality
Product quality and taste are often praised; some users report issues like strong artificial sweeteners or damaged items on arrival.
Share
Strong
12%
📞
Communication
Many reviewers describe slow, inconsistent or unhelpful customer support, with repeated template replies and unanswered emails in dispute cases.
Share
Weak
19%
⭐
Overall experience
Overall impressions are mixed but lean negative: product satisfaction exists, yet order fulfilment and support problems drive many poor experiences.
Share
Weak
24%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Horrible customer service
"Horrible customer service. Deliveries never happen..."
Bruna Schneider
External Source
Nov 20, 2024
Featured for: Shows severe service and loss
I love foodspring products
"I love foodspring products. Protein creams are to die for and 2.0 make me feel so full all day and the flavor is spot on. Customer care..."
Jennifer
External Source
Sep 12, 2023
Featured for: Positive product and prompt support
FOODSPRING STOLE MY MONEY
"I placed an order and when it arrived, it was missing items. I was given an excuse and told that they had made a refund 04/12/2024. The refund did not..."
Christopher
External Source
Mar 20, 2025
Featured for: Refund not received, communication failure
Drowning in artificial sweeteners
"I bought it knowingly how they use sucralose (I bought shape shake and two whey isolates), but I feel like they put to..."
Merve
External Source
Feb 24, 2025
Featured for: Product issue: excessive artificial sweeteners
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Christopher
External Source
Mar 20, 2025
FOODSPRING STOLE MY MONEY
I placed an order and when it arrived, it was missing items. I was given an excuse and told that they had made a refund 04/12/2024. The refund did not...
M
Merve
External Source
Feb 24, 2025
Drowning in artificial sweeteners
I bought it knowingly how they use sucralose (I bought shape shake and two whey isolates), but I feel like they put to...
j
jlang
External Source
Jan 14, 2025
I ordered the whey protein via amazon…
I ordered the whey protein via amazon (not from their official website) and I am really satisfied with the product. I have been going to the gym for y...
Z
Zaki Kr. Ace Of Spades
External Source
Dec 02, 2024
Not even a tracking number after 2 weeks
Ordered on November 20th 2024 and estimated delivery 26th November, 2 weeks later the order page still says "tracking coming soon", contacting custome...
C
Cheshire lady
External Source
Nov 29, 2024
waited nearly 3 weeks for delivery lots…
waited nearly 3 weeks for delivery lots of emails to senior manager customer service who basically said its late due to high demands. Today 1 box has...
S
SJ Peck
External Source
Nov 28, 2024
DO NOT ORDER FROM THIS COMPANY!!!!
DO NOT ORDER FROM THIS COMPANY!!!! This company are an absolute disgrace. Order placed on the 20th Nov 24 after seeing a fantastic ad by Davina. Made...
J
Julia
External Source
Nov 27, 2024
I placed my order nearly 3 weeks ago
I placed my order nearly 3 weeks ago. I understand the delay, but they are not transparent about the process at all. On...
G
Glyn Manning
External Source
Nov 23, 2024
I placed an order for just over £50
I placed an order for just over £50, which included whey protein and a shaker. After noticing a delay, I contacted the company to inquire about the is...
B
Bruna Schneider
External Source
Nov 20, 2024
Horrible customer service
Horrible customer service. Deliveries never happen...
K
Kavita Kaur
External Source
Nov 18, 2024
Package MIA
Package not arrived, tracking has not updated since order and no response from customer service. Do not give these people your money, they lie about d...
S
Sharon Shakeshaft
External Source
Nov 18, 2024
Reading old reviews leads me to think…
Reading old reviews leads me to think service has got worse. I ordered 7 packs of they whey protein, only 1 was delivered, chased this up and the rema...
A
Arash Zaeemi
External Source
Sep 10, 2024
I was trying to do B2B business with…
I was trying to do B2B business with Foodspring. I sent tens of emails to B2B & service,...
P
Piotr
External Source
Aug 08, 2024
Order placed a MONTH ago from UK…
Order placed a MONTH ago from UK website. No news from the company, not responding emails and...
K
Katalin Kosa
External Source
Jul 23, 2024
Terrible Customer Service (CS)
The product is nice tasting. Although I'd say it is probably not on the healthy side with all the sweetness involved. Customer service is awful! Pleas...
D
Dadaz
External Source
May 01, 2024
The product seems good
The product seems good. It has a little "spicy" back-taste but I like it. The shipping was not so great, as they told me the order did...
R
Ryan Noble
External Source
Apr 12, 2024
Avoid
Just placed an order, two days later no shipping info, contacted them via email, apparently they don't ship at weekends so ma...
J
Jennifer
External Source
Sep 12, 2023
I love foodspring products
I love foodspring products. Protein creams are to die for and 2.0 make me feel so full all day and the flavor is spot on. Customer care...
C
Charlotte Jones
External Source
Mar 14, 2023
Customer service is horrendous
So the product isn’t the problem their protein tastes amazing! But trying to order directly from them and dealing with their customer service was abso...
G
Giorgia
External Source
Feb 20, 2023
The product never arrived
The product never arrived. In the tracking page they keep saying they are trying to deliver it but...
G
Genius Drops
External Source
Feb 17, 2023
Love the products! Lost 15 kilos in 5 months
Love the products! Lost 15 kilos in 5 months with training, s...
Conclusion
Reviews show a clear split: many customers praise Foodspring products for taste and effectiveness, while a larger group reports unresolved fulfilment and support failures. Recurrent issues described include delayed or missing deliveries, damaged or partial orders, and refund or tracking problems. A few reviewers report satisfactory experiences when buying via marketplaces or after prompt customer-care responses, but most recent complaints focus on shipping and communication. Consumers considering Foodspring should weigh positive product reports against frequent logistics and support criticisms and check payment protection and delivery guarantees before ordering.