Reviews in this sample repeatedly highlight lowered onsite standards: many guests report reduced housekeeping, poorer food variety and missing in‑room amenities. Communication problems are commonly cited, including long phone waits, unresponsive online channels and difficulty with payments or cancellations. A number of reviewers note specific accessibility and convenience changes such as buffet/table‑service shifts, fewer staff for drinks service and late pool openings. There are still isolated positive comments about live entertainment and individual helpful staff members; however, the prevailing pattern in these reviews is concern about value and consistency. Prospective guests should verify cancellation and holiday‑protection terms, confirm included services (table service, activities) and check accessibility arrangements before booking.
Examples from available reviews (Dec 2022 – Feb 2026).
Had a luxurious adult-only stay with excellent entertainment and dining.
“adult-only experiences ensuring tranquility throughout your stay.”
Numerous cuts led to poor food and room standards; not value.
“certainly not value for money”
Couldn't reach staff by phone or online to cancel the break.
“I’m sitting here trying to cancel my warners break as my mother is unwell.”
Stunning location but poor room cleaning and unresponsive in-room phones.
“None of the phones worked in the room”
Reviews describe inconsistent frontline service: several guests report reduced housekeeping, mixed waiter attitudes and fewer staff-led table services, though some staff are praised.
Multiple reviews say prices have risen while services and inclusions were reduced, with added charges for activities and complaints about refunds or holding‑account policies.
Guests report changed on‑site routines that affect accessibility and convenience: buffet/table service changes, late pool openings, missing grab‑rails and luggage handling cuts.
Frequent comments flag declining room and food standards: skipped cleans, limited breakfast choices, poorer dinner options, smaller TVs and missing in‑room amenities.
Several reviewers describe difficulties contacting hotels or central teams: long phone waits, unresponsive chat, inconsistent information and problems with payment lines.
Most reviewers express disappointment with recent stays, citing service and quality declines; a minority still note good entertainment and individual helpful staff.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (58) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Tech-first booking caused friction, staff attitude poor and overcharging occurred.
“the attitude of the staff was appalling”
Tech-first booking caused friction, staff attitude poor and overcharging occurred.
“the attitude of the staff was appalling”
Staff pressured an ill elderly guest to attend and made cancellation difficult.
“prepared to bully my mother”
Staff pressured an ill elderly guest to attend and made cancellation difficult.
“prepared to bully my mother”
Family says company pressured elderly guest and handled cancellation poorly.
“they were prepared to bully my mother”
Customer says Warner's refused refund or alternative after bereavement cancellation.
“My Grandson died 3 days before our weekend visit to Corton”
Charges for activities and closed facilities were not disclosed when booking.
“there is now a charge for some of the activities £10 per session”
Good renovations but online booking and customer service are hopeless.
“Customer Service is hopeless.”
Good renovations but online booking and customer service are hopeless.
“Customer Service is hopeless.”
Website is messy and makes booking holidays virtually impossible.
“virtually impossible to book a holiday with you”
Website is messy and makes booking holidays virtually impossible.
“virtually impossible to book a holiday with you”
Customer care unresponsive with unanswered emails and reduced phone hours.
“the phones just ring out”
Customer care unresponsive with unanswered emails and reduced phone hours.
“the phones just ring out”
Not suitable for single guests and unexpected charges made it poor value.
“Not suitable for single guests”
Not suitable for single guests and unexpected charges made it poor value.
“Not suitable for single guests”
Customer experienced long phone waits and poor contact attempts with booking.
“kept waiting on the phone for 20 minutes”
Cleanliness and service declined and a norovirus outbreak ruined the weekend.
“succumbed to NOROVIRUS”
Cleanliness and service declined and a norovirus outbreak ruined the weekend.
“succumbed to NOROVIRUS”
Room lacked basic furniture and amenities despite recent refurbishment.
“We have a scrap of loo roll, no drawers, and no chair”
Excellent food and entertainment undermined by surly, unhappy staff.
“Food excellent, entertainment amazing.”
Excellent food and entertainment undermined by surly, unhappy staff.
“Food excellent, entertainment amazing.”
Food and service cuts mean Warner hotels are no longer good value.
“Warner hotels are not value for money anymore.”
Food and service cuts mean Warner hotels are no longer good value.
“Warner hotels are not value for money anymore.”
Refurbishment good but accessibility and food service issues disappointed.
“Our biggest disappointment was the lack of service in the Market restaurant”
Dirty room, poor maintenance and a promised refund that never arrived.
“Our room in Heythrop Park was dirty”
Dirty room, poor maintenance and a promised refund that never arrived.
“Our room in Heythrop Park was dirty”
Thoresby felt like a building site with limited menus and no servicing.
“little more than a building site”
Thoresby felt like a building site with limited menus and no servicing.
“little more than a building site”
Dirty, unsafe room and poor complaint handling left the guest dissatisfied.
“shower tray was ingrained with dirt and sticky”
Long-term customer encountered dirty room and inadequate complaint handling.
“shabby and dirty accommodation”
Warner refused to cancel or change booking despite hospitalisation evidence.
“they refuses to either cancel or change to a the date”
Cost-cutting led to grubby rooms, stale menus and declining service standards.
“no room servicing the day after you arrive”
Guest reports declined standards, grubby rooms, and poor customer service.
“Customer service is appalling, no point complaining about anything”
Room pleasant but cleanliness issues and hidden extra charges put me off.
“Beware of hidden extras including evening meal in the Bistro!”
Room had cleanliness and maintenance issues despite attractive grounds.
“not what I would call perfectly clean!”
Construction and poor management made stay unsafe and deeply disappointing.
“hallways and landings on our floor were like a building site”
Management cuts led to poor cleaning, mould and skipped room servicing.
“mould on the bathroom ceiling”
Staff were friendly but poor cleaning and maintenance disappointed guests.
“Our room wasn’t serviced on the second day — no towels”
Room stained and unserviced, staff attitude poor and activities now charged.
“room not cleaned/replenished properly”
Room arrived stained and unserviced; staff responded with poor attitude.
“heavy stains on carpet and room not cleaned/replenished properly”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Warner Leisure Hotels is a UK operator of adult-only country‑house and coastal short‑break hotels. The brand is known for offering live entertainment, on‑site dining and leisure facilities such as pools and spa services at individual properties across the UK. Consumers searching reviews typically look for information on food, accommodation standards, accessibility and customer service.