Several reviews mention poor room cleanliness, fewer on-site services, and disruptive renovation work. Complaints also repeat problems with unanswered calls and booking friction around payments, cancellations, and undisclosed charges. Some guests praise the entertainment, dining, and a small number of refurbished rooms. The dataset includes both very positive stays and many low-rated experiences.
Examples from available reviews (Dec 2022 – Mar 2026).
Customer says Warner's refused refund or alternative after bereavement cancellation.
“My Grandson died 3 days before our weekend visit to Corton”
Cleanliness and service declined and a norovirus outbreak ruined the weekend.
“succumbed to NOROVIRUS”
Website is messy and makes booking holidays virtually impossible.
“virtually impossible to book a holiday with you”
Littlecote stay was excellent with friendly staff and great entertainment.
“Littlecote was wonderful”
Customers often say the company refused refunds or rebooking even when they provided medical or bereavement evidence. Some describe staff pressure and hostile exchanges when trying to cancel or question charges. A smaller group praises the food and entertainment but still points to uneven front-of-house behaviour.
Many reviewers say higher prices have not come with matching staffing or service levels, leaving them feeling it was poor value. They also cite hidden extras and new charges for activities that used to be included. Positive remarks about value are less common and usually relate to specific breaks or offers.
Guests describe failed online bookings and long phone waits that stopped them cancelling or paying in time. New self-service and buffet setups are called impractical for mobility-aid users and older guests. A minority report smooth, enjoyable stays with no booking problems.
Complaints focus on dirty rooms, mould, stained carpets, and reduced room servicing during stays. Several guests mention renovation disruption and limited menus that made the facilities less enjoyable. Some reviews report successful refurbishments and good housekeeping at certain venues.
Reviewers repeatedly mention unanswered calls, slow email replies, and payment engine failures. They also criticise unclear advertising where discounts exclude meals or activities, leading to surprise charges on site. A few say they escalated to head office after local teams did not fix the issue.
Reviews split between guests who rate the entertainment, dining, and location highly and those who report poor cleanliness and service breakdowns. Many low scores focus on cancellations, refunds, and facility closures during renovations. High-scoring positive stays appear, but operational and service complaints are more common.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (58) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Tech-first booking caused friction, staff attitude poor and overcharging occurred.
“the attitude of the staff was appalling”
Tech-first booking caused friction, staff attitude poor and overcharging occurred.
“the attitude of the staff was appalling”
Staff pressured an ill elderly guest to attend and made cancellation difficult.
“prepared to bully my mother”
Staff pressured an ill elderly guest to attend and made cancellation difficult.
“prepared to bully my mother”
Family says company pressured elderly guest and handled cancellation poorly.
“they were prepared to bully my mother”
Customer says Warner's refused refund or alternative after bereavement cancellation.
“My Grandson died 3 days before our weekend visit to Corton”
Charges for activities and closed facilities were not disclosed when booking.
“there is now a charge for some of the activities £10 per session”
Good renovations but online booking and customer service are hopeless.
“Customer Service is hopeless.”
Good renovations but online booking and customer service are hopeless.
“Customer Service is hopeless.”
Website is messy and makes booking holidays virtually impossible.
“virtually impossible to book a holiday with you”
Website is messy and makes booking holidays virtually impossible.
“virtually impossible to book a holiday with you”
Customer care unresponsive with unanswered emails and reduced phone hours.
“the phones just ring out”
Customer care unresponsive with unanswered emails and reduced phone hours.
“the phones just ring out”
Not suitable for single guests and unexpected charges made it poor value.
“Not suitable for single guests”
Not suitable for single guests and unexpected charges made it poor value.
“Not suitable for single guests”
Customer experienced long phone waits and poor contact attempts with booking.
“kept waiting on the phone for 20 minutes”
Cleanliness and service declined and a norovirus outbreak ruined the weekend.
“succumbed to NOROVIRUS”
Cleanliness and service declined and a norovirus outbreak ruined the weekend.
“succumbed to NOROVIRUS”
Room lacked basic furniture and amenities despite recent refurbishment.
“We have a scrap of loo roll, no drawers, and no chair”
Excellent food and entertainment undermined by surly, unhappy staff.
“Food excellent, entertainment amazing.”
Excellent food and entertainment undermined by surly, unhappy staff.
“Food excellent, entertainment amazing.”
Food and service cuts mean Warner hotels are no longer good value.
“Warner hotels are not value for money anymore.”
Food and service cuts mean Warner hotels are no longer good value.
“Warner hotels are not value for money anymore.”
Refurbishment good but accessibility and food service issues disappointed.
“Our biggest disappointment was the lack of service in the Market restaurant”
Dirty room, poor maintenance and a promised refund that never arrived.
“Our room in Heythrop Park was dirty”
Dirty room, poor maintenance and a promised refund that never arrived.
“Our room in Heythrop Park was dirty”
Thoresby felt like a building site with limited menus and no servicing.
“little more than a building site”
Thoresby felt like a building site with limited menus and no servicing.
“little more than a building site”
Dirty, unsafe room and poor complaint handling left the guest dissatisfied.
“shower tray was ingrained with dirt and sticky”
Long-term customer encountered dirty room and inadequate complaint handling.
“shabby and dirty accommodation”
Warner refused to cancel or change booking despite hospitalisation evidence.
“they refuses to either cancel or change to a the date”
Cost-cutting led to grubby rooms, stale menus and declining service standards.
“no room servicing the day after you arrive”
Guest reports declined standards, grubby rooms, and poor customer service.
“Customer service is appalling, no point complaining about anything”
Room pleasant but cleanliness issues and hidden extra charges put me off.
“Beware of hidden extras including evening meal in the Bistro!”
Room had cleanliness and maintenance issues despite attractive grounds.
“not what I would call perfectly clean!”
Construction and poor management made stay unsafe and deeply disappointing.
“hallways and landings on our floor were like a building site”
Management cuts led to poor cleaning, mould and skipped room servicing.
“mould on the bathroom ceiling”
Staff were friendly but poor cleaning and maintenance disappointed guests.
“Our room wasn’t serviced on the second day — no towels”
Room stained and unserviced, staff attitude poor and activities now charged.
“room not cleaned/replenished properly”
Room arrived stained and unserviced; staff responded with poor attitude.
“heavy stains on carpet and room not cleaned/replenished properly”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Warner Leisure Hotels runs adult-focused short-break hotels and coastal resorts in the UK. It sells weekend packages with live entertainment, restaurant dining, leisure facilities, and spa treatments. Guests can book online or by phone for themed breaks, spa breaks, and event weekends. The company operates country houses and coastal venues with scheduled shows and activities for adult guests.