Reviews Analysed
21
We Collect & Analyse Reviews
Warner Leisure Hotels
Experiences & Reviews
Warner Leisure Hotels is a UK operator of adult-only country‑house and coastal short‑break hotels. The brand is known for offering live entertainment, on‑site dining and leisure facilities such as pools and spa services at individual properties across the UK. Consumers searching reviews typically look for information on food, accommodation standards, accessibility and customer service.
Overview & Key Metrics
Positive Sentiment
43%
Latest Review
12d
Overall Rating
2.3
Our Analysis
🎯
Service quality
Reviews describe inconsistent frontline service: several guests report reduced housekeeping, mixed waiter attitudes and fewer staff-led table services, though some staff are praised.
Share
Weak
19%
💰
Value for money
Multiple reviews say prices have risen while services and inclusions were reduced, with added charges for activities and complaints about refunds or holding‑account policies.
Share
Weak
10%
⚡
User experience
Guests report changed on‑site routines that affect accessibility and convenience: buffet/table service changes, late pool openings, missing grab‑rails and luggage handling cuts.
Share
Weak
14%
🔧
Product quality
Frequent comments flag declining room and food standards: skipped cleans, limited breakfast choices, poorer dinner options, smaller TVs and missing in‑room amenities.
Share
Weak
17%
📞
Communication
Several reviewers describe difficulties contacting hotels or central teams: long phone waits, unresponsive chat, inconsistent information and problems with payment lines.
Share
Weak
13%
⭐
Overall experience
Most reviewers express disappointment with recent stays, citing service and quality declines; a minority still note good entertainment and individual helpful staff.
Share
Weak
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – September 2025).
Escape into a world of blissful luxury - A review on Warner Leasure Hoteles
"I recently had the pleasure of staying at Warner Leisure Hotels and I must say, it was an incredible experience. The first thing that stood out to me was the stunning scenery surrounding the hotel; truly a sight for sore eyes! The live entertainment provided by talented performers in each of their hotels is something I couldn't get enough of. It added such a vibrant energy to my stay and made each day even more exciting. And let's talk about the food - absolutely delicious! Fine dining options were available with plenty of variety so there was always something new to try. What I appreciated most about Warner Leisure Hotels however, was that they pride themselves on providing adult-only experiences ensuring tranquility throughout your stay. This allowed me to relax completely without any outside distractions or disturbances. Overall, I highly recommend Warner Leisure Hotels if you're looking for luxurious accommodations amidst breathtaking natural surroundings along with fantastic live entertainment shows and fine dining options just steps from your door."
Adelle Bernhard
Collected.reviews
Dec 25, 2022
Featured for: Positive entertainment and dining
Warners, never again
"Just returned from a four day stay at Nidd Hall. Very disappointed and certainly not value for money. Food content and variety awful. An Eggs Benedict..."
Freddie
Trustpilot
Sep 30, 2025
Featured for: Detailed negative on food and rooms
I’m sitting here trying to cancel
"I’m sitting here trying to cancel my warners break as my mother is unwell. I’ve tried ringing no answer. I’ve..."
Deb smith
Trustpilot
Sep 30, 2025
Featured for: Cancellation attempt; contact failures
Location and views stunning facilities awful
"Location and views stunning. 5* Facilities and space 5* Room cleaning 1* Food 2* Friendliness of staff 4* I have just returned from a break at Bembrid..."
Christine Camden
Trustpilot
Sep 30, 2025
Featured for: Stunning views; facility issues
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Anne-Ruth Nixon
trustpilot.com
Sep 30, 2025
Alvaston Hall is the 6th Warner Leisure…
Alvaston Hall is the 6th Warner Leisure Hotel we've stayed at in less than 12 months but, unfortunately, it's the one we're the least happy with. We'r...
M
Mandy Kirkland
trustpilot.com
Sep 30, 2025
Had a good time at Sinah Warren, but the food needs a review
We were a party of four who stayed at Sinah Warren for the week end. We had a great time overall, but have one complaint, the food. There was no oppor...
D
Diana Watton
trustpilot.com
Sep 30, 2025
Rooms/food/entertainment excellent BUT
Firstly the food, accommodation and entertainment at Sinah Warren was excellent. We found the service by the few members of staff friendly and good. U...
T
The Mystery Shopper
trustpilot.com
Sep 30, 2025
Contact problems.
When you try to phone a hotel, nobody ever answers the phone. This has happened several times at different hotels. I have been trying to speak to some...
F
Freddie
trustpilot.com
Sep 30, 2025
Warners, never again
Just returned from a four day stay at Nidd Hall. Very disappointed and certainly not value for money. Food content and variety awful. An Eggs Benedict...
M
Mrs. C. Akeroyd
trustpilot.com
Sep 30, 2025
No grab rails in the shower
No grab rails in the shower. How did the hotel pass health and safety?...
A
Anthony Pearson
trustpilot.com
Sep 30, 2025
No better than a 3 star hotel so manage expectations
Poor cleaning, service your own rooms, fetch your own water in restaurant, n...
D
Deb smith
trustpilot.com
Sep 30, 2025
I’m sitting here trying to cancel
I’m sitting here trying to cancel my warners break as my mother is unwell. I’ve tried ringing no answer. I’ve...
M
Michael Wardle
trustpilot.com
Sep 30, 2025
Tried to pay the balance for a holiday…
Tried to pay the balance for a holiday in November. Tried payment engine 3 times.Phoned payment line twice and on hold for 15 minutes despite waiting...
M
Mrs. Susan Gould
trustpilot.com
Sep 30, 2025
Just returned from a visit to Alvaston…
Just returned from a visit to Alvaston Hall. We have been going to Warners for many many years and we were not impressed this time. Nothing wrong with...
r
rosanna
trustpilot.com
Sep 30, 2025
I wanted to share my recent experience…
I wanted to share my recent experience with Warner Hotels, which has unfortunately been quite disappointing. One week before our scheduled holiday, we...
M
Mrs Salmon
trustpilot.com
Sep 30, 2025
Disappointed overall.
We have visited Alveston several times and thoroughly enjoyed our stays. This year, on our return from France we spent 5 Days at Bembridge. Appreciate...
C
Clive Davies
trustpilot.com
Sep 30, 2025
Customer service inconsistent
I telephone to add two visitors from Canada to my dining group for Holm Lacy in July yesterday and the last who dealt with the call was very helpful a...
P
Paul Morris
trustpilot.com
Sep 30, 2025
Not up to expectations
On arriving at Bodelwyddan Castle we were told that the towels wouldn't be changed on the first day after arrival but they would be on the next day. I...
J
John Chapman
trustpilot.com
Sep 30, 2025
Improve the food quality
Improve the food quality Return to free archery and rifle shooting Ret...
L
LISA
trustpilot.com
Sep 30, 2025
Prices getting higher, service getting less.
Prices are getting higher and services are getting less. When asked why our room was not cleaned on the first full day we got told that customers said...
C
Christine Camden
trustpilot.com
Sep 30, 2025
Location and views stunning facilities awful
Location and views stunning. 5* Facilities and space 5* Room cleaning 1* Food 2* Friendliness of staff 4* I have just returned from a break at Bembrid...
J
Jane Potter
trustpilot.com
Sep 30, 2025
Always enjoyed my breaks at Warner.
Always enjoyed my...
H
Howard Schlesinger
trustpilot.com
Sep 30, 2025
Have to say warners have deteriorated…
Have to say warners have deteriorated even more since January 2025 ! We have just retuned from a 4 night stay early April where we found the rooms are...
j
jeremy waltham
trustpilot.com
Sep 30, 2025
cancelled booking process
previous holiday cancelled due to illness, tried to rebook for later date, cheaper to cancel ( with holiday protection) and rebook afresh, they no lon...
Conclusion
Reviews in this sample repeatedly highlight lowered onsite standards: many guests report reduced housekeeping, poorer food variety and missing in‑room amenities. Communication problems are commonly cited, including long phone waits, unresponsive online channels and difficulty with payments or cancellations. A number of reviewers note specific accessibility and convenience changes such as buffet/table‑service shifts, fewer staff for drinks service and late pool openings. There are still isolated positive comments about live entertainment and individual helpful staff members; however, the prevailing pattern in these reviews is concern about value and consistency. Prospective guests should verify cancellation and holiday‑protection terms, confirm included services (table service, activities) and check accessibility arrangements before booking.