Reviews give strong marks to customer-facing staff and fast booking help, but repeatedly flag problems with property condition. Positive comments mention quick refunds, helpful staff named in reviews, and cottages that feel well equipped and spotless. Negative accounts often describe dirty, damp, or unsafe places, plus cleaning or damage disputes that were not resolved. Several guests also mention weak communication and missing amenities, which affected how happy they felt overall.
Examples from available reviews (Nov 2021 – Feb 2026).
Staff were accommodating and the house was immaculate throughout.
“the house was immaculate”
Received prompt refund after COVID cancellation and excellent service.
“Excellent service I would definitely book again.”
Cottage was filthy and poorly cleaned, and complaints were dismissed.
“it clearly hadn't been cleaned for some time”
Poor communication delayed access and impacted wedding week plans.
“we could not access one of the booked properties”
Many reviewers praised front-line staff by name for sorting bookings and arranging refunds. Other accounts describe blunt replies and guests feeling accused after their stay. Overall, the service picture mixes standout staff support with confrontational complaint outcomes.
Some guests felt they got good value from secluded coastal cottages and comfortable stays. Others compared the price with poor cleaning and upkeep and said it did not feel worth it. Views on value largely depend on the condition of the property booked.
Positive stays mention comfortable beds, welcome gifts, and easy parking. A small number of reviews point to missing essentials and noisy nearby building work that spoiled the break. These issues appeared less often, but when they did they clearly reduced enjoyment.
Several reviews describe properties that were dirty or poorly maintained, mentioning filthy carpets, damp, plumbing issues, and dated decor. Some guests say their cleaning concerns were brushed off or ignored. A subset of stays was described as unsafe or not fit to live in.
Guests liked clear, helpful contact when staff kept them updated during cancellations or more complicated bookings. Other reports mention late access, missing instructions for appliances, and no follow-up after complaints. Communication therefore ranges from strong support to noticeable gaps.
Ratings show a stark split between high scores for service interactions and low scores for property condition. In negative reviews, smooth booking or refund handling often sat alongside poor maintenance on arrival. Satisfaction seems to hinge on the condition of the specific property as much as on the reservations team.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (16) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Property was unsafe and poorly maintained, and customer support was unhelpful.
“They offer properties that are in no way maintained or fit for living”
Second booking was excellent with outstanding accommodation and service.
“The accommodation and service I received from Jade and the team was outstanding.”
Cottage was filthy and poorly cleaned, and complaints were dismissed.
“it clearly hadn't been cleaned for some time”
Staff were accommodating and the house was immaculate throughout.
“the house was immaculate”
Property was very dirty, damp, and poorly maintained throughout.
“Very dirty every where .”
Poor communication delayed access and impacted wedding week plans.
“we could not access one of the booked properties”
Cottage lacked basic amenities and suffered intrusive nearby building work.
“The cottage had extremely basic provisions”
Lovely property with great parking, welcome gift, and very comfy bed.
“the most comfy bed I’ve ever slept in”
House had filthy carpets, dated decor, and insufficient cleaning.
“inside it’s dirty and in need of some serious tlc.”
Property was filthy and they then falsely accused us of damage.
“Falsely accused of damage and leaving mess”
Shabby property with plumbing problems and indifferent customer service.
“Cornish Hideaways didn't seem to give a damn”
Welcome hamper was misrepresented and instructions for appliances were lacking.
“misrepresented the "comprehensive" nature of a welcome hamper”
They rented quickly but failed to respond after a bad review.
“did not get back with an explanation”
Helpful staff resolved a tricky booking and property was well equipped.
“beautifully equipped and clean”
Received prompt refund after COVID cancellation and excellent service.
“Excellent service I would definitely book again.”
Company was helpful, kept informed, and provided a full refund.
“Joanne couldn’t have been more helpful;”
We searched Seawynds property from Cornwall Hideaways and we were more than impressed with the great weather and amazing coastline.Seawynds is a charming, secluded holiday home on the beautiful North Cornwall coast, close to the historic fishing village of Port Isaac. The house features a spacious and inviting living room with views of the garden and rural surroundings. Simple yet stylish, it is the perfect place to relax and unwind after a day on the beach or exploring the charming villages and stunning coastline nearby. I recommend the property any day for anyone seeking to unwind from their busy schedules and wants value for their money.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cornwall Hideaways is a holiday cottage agency and property manager in Cornwall. It advertises and lets self-catering cottages, seaside homes, and rural holiday properties for short breaks and week-long stays. A central reservations team manages bookings, payments, deposits, and check-in arrangements. The company also organises cleaning and maintenance for listed properties and supports guests with availability, special requests, and cancellations.