Reviews Analysed
17
We Collect & Analyse Reviews
Cornwall Hideaways
Experiences & Reviews
Cornwall Hideaways is a UK holiday lettings agency specialising in self‑catering cottage and holiday home bookings across Cornwall. The agency handles bookings, guest enquiries, check‑in arrangements and property management services for owners and holidaymakers.
Overview & Key Metrics
Positive Sentiment
53%
Latest Review
13d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Guests report varied service: some praise helpful staff and prompt refunds; others describe slow responses, unresolved maintenance and poor support.
Share
Mixed
18%
💰
Value for money
Many guests say price didn’t match condition: cleanliness problems, maintenance shortfalls and missing amenities led to poor perceived value.
Share
Weak
8%
⚡
User experience
Booking and arrival experiences are mixed: some reviewers praise smooth refunds and assistance; others report delayed access, poor check‑in and missing instructions.
Share
Mixed
15%
🔧
Product quality
Property condition varies: multiple reports of dirt, mould, damp or broken items contrast with accounts of well‑equipped, comfortable cottages.
Share
Mixed
18%
📞
Communication
Communication is a common concern: several reviewers report slow, dismissive or inconsistent replies, and at least one instance of misrepresented amenities.
Share
Weak
19%
⭐
Overall experience
Overall impressions are split: many guests enjoyed stays with helpful staff and good locations, while many others experienced cleanliness, maintenance and support issues.
Share
Mixed
22%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 17 verified reviews (November 2021 – September 2025).
Falsely accused of damage and leaving…
"Falsely accused of damage and leaving mess after finding the house in an utterly grim state from the off. The owner of the property we have just retur..."
Kelly Holloway
Trustpilot
Sep 30, 2025
Featured for: Shows false-accusation and property filth
Avoid ... Cleanliness not evident!
"Returned from a week's stay at Rose - in - Vale cottage, Mithian, Cornwall 'managed' by 'Cornwall Hideaways'. First impressions ... a lovely, idyllic..."
John Parkes
Trustpilot
Sep 30, 2025
Featured for: Detailed cleanliness and compensation complaint
Widgeon Watch, Lelant.
"We stayed at Widgeon Watch in Lelant. Lovely property with everything we needed and the added bonus of parking which is hard to find in St Ives. The w..."
The Wilson’s
Trustpilot
Sep 30, 2025
Featured for: Positive property, helpful staff example
Absolutely Fabulous 👌
"I can't thank Cornwall Hideaways enough! We had the most fabulous break in Cornwall through them. The staff were very accomodating and attentive to us..."
Teri Downing-Jones
Trustpilot
Sep 30, 2025
Featured for: Strong customer service and immaculate property
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 17 reviews
All Customer Reviews
Sources: Trustpilot (16) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Anonymous
trustpilot.com
Sep 30, 2025
Awful company
Awful company - Do yourself and your mental health a favour and look elsewhere. This company shouldn’t be allowed to do business. They offer propertie...
t
tony hellawell
trustpilot.com
Sep 30, 2025
My second booking with Cornwall…
My second booking with Cornwall Hideaways and it was excellent.The accommodation and service I received from Jade and the team was outstanding.I will...
J
John Parkes
trustpilot.com
Sep 30, 2025
Avoid ... Cleanliness not evident!
Returned from a week's stay at Rose - in - Vale cottage, Mithian, Cornwall 'managed' by 'Cornwall Hideaways'. First impressions ... a lovely, idyllic...
T
Teri Downing-Jones
trustpilot.com
Sep 30, 2025
Absolutely Fabulous 👌
I can't thank Cornwall Hideaways enough! We had the most fabulous break in Cornwall through them. The staff were very accomodating and attentive to us...
J
Julie Blane
trustpilot.com
Sep 30, 2025
Dirty
Dirty. Wet walls with mould. Had to call maintenance out to clean walls an replace bedding as all wet with damp. Patio filthy couldn't use bbq as filt...
P
Paul H
trustpilot.com
Sep 30, 2025
Bitterly disappointed
Beautiful location/setting. We had the start of our special Wedding holiday week holiday ruined, simply over a lack of communication between the holid...
A
Alex L
trustpilot.com
Sep 30, 2025
Average cottage in Portreath (with added builders)
Staying at one of their cottages in Portreath... The cottage had extremely basic provisions (for example: no salt, or condiments of any kind?), no mir...
T
The Wilson’s
trustpilot.com
Sep 30, 2025
Widgeon Watch, Lelant.
We stayed at Widgeon Watch in Lelant. Lovely property with everything we needed and the added bonus of parking which is hard to find in St Ives. The w...
G
GH
trustpilot.com
Sep 30, 2025
Dirty, run down and terrible customer service
2 Silvershell View Port Isaac What a shame, this house is in the most beautiful spot with the most stunning view but inside it’s dirty and in need of...
K
Kelly Holloway
trustpilot.com
Sep 30, 2025
Falsely accused of damage and leaving…
Falsely accused of damage and leaving mess after finding the house in an utterly grim state from the off. The owner of the property we have just retur...
M
Michelle Marsh
trustpilot.com
Sep 30, 2025
I have just returned from a weeks stay…
I have just returned from a week's stay at Bridge Cottage Devoran and I am very disappointed. The disinterest and poor customer service shown by the a...
M
M
trustpilot.com
Sep 30, 2025
Magpie Cottage- St Teath
Magpie Cottage- St Teath, Cornwall A well appointed cosy cottage situated at a crossroads on the very busy B3314 near Port Gaverne. It has a large gar...
E
Elizabeth Lawton
trustpilot.com
Sep 30, 2025
Cornwall hideaways
Cornwall hideaways Quick enough to rent you a cottage But after...
M
Mr Guillum Scorr
trustpilot.com
Sep 30, 2025
Excellent company right from the start…
Excellent company right from the start when Joanne helped sort out a tricky booking. The property we stayed in was the best w...
D
Diane Brazier
trustpilot.com
Sep 30, 2025
I would just like to thank Cornwall…
I would just like to thank Cornwall Hideaways in regards to having to cancel due to covid. My husband tested positive on Thursday 19th August we were...
Z
Zoe
trustpilot.com
Sep 30, 2025
Super helpful and professional
Joanne couldn’t have been more helpful; due to Lockdown holiday cancelled twice but company has kept us very well informed. Sadly couldn’t find a comp...
C
Charmaine Caterine
Collected.reviews
Nov 25, 2021
Seawynds
We searched Seawynds property from Cornwall Hideaways and we were more than impressed with the great weather and amazing coastline.Seawynds is a charming, secluded holiday home on the beautiful North Cornwall coast, close to the historic fishing village of Port Isaac. The house features a spacious and inviting living room with views of the garden and rural surroundings. Simple yet stylish, it is the perfect place to relax and unwind after a day on the beach or exploring the charming villages and stunning coastline nearby. I recommend the property any day for anyone seeking to unwind from their busy schedules and wants value for their money.
Conclusion
Reviews show a clear split in guest experience. Several guests name individual staff (Joanne, Jade, Harriet) and describe prompt refunds, helpful bookings and clean, well‑equipped properties. At the same time many reviewers report repeated cleanliness, maintenance and communication failures — for example damp, mould, blocked showers, late replies and delayed access. Prospective bookers should read recent, property‑specific reviews, confirm cleaning and check‑in procedures and ask for written confirmation of property readiness. When booking, request clear information on refunds, arrival times and who to contact for urgent maintenance.