Reviewers often praise Vintage Travel for knowledgeable staff, clear booking and detailed pre-arrival information. Many guests describe an easy booking process, quick local help and well-kept villas. A small number report serious problems such as infestations, burglary and slow fixes. These complaints stand out against a large number of five-star reviews.
Examples from available reviews (Jul 2016 – Mar 2026).
Knowledgeable staff provided excellent customer service and accurate property reviews.
“The staff is extremely well-informed and provides top-notch accommodation options.”
Villa had bat droppings, pests and unusable facilities causing early departure.
“we could not use any of the villa's facilities.”
Villa was burgled, Vintage Travel did not address compensation or security concerns.
“Vintage Travel did not want to know about recompense.”
Pool algae, cleaner issues and slow local representative response marred stay.
“algae in swimming pool for 2 days”
Reviewers often mention knowledgeable office staff and attentive local representatives. Guests describe quick fixes, hands-on help and steady support over multiple bookings. A few reviews outline serious failures, including unresolved security and compensation issues, but these are uncommon.
Several reviewers say the properties offer good value and match expectations. These comments appear often among both first-time and repeat customers. Criticism about value is rare and does not form a clear pattern.
Users describe a simple booking process and detailed arrival information that helps them plan. Many praise proactive emails and useful arrival guides. A handful of accounts describe disrupted stays that affected the overall holiday.
Many reviews say the villas are clean, well maintained and accurately described. Several guests point to strong layouts and dependable facilities. A small set report severe defects such as pests and unusable facilities, and other reviews mention pool cleanliness problems.
Customers often mention quick replies by email and phone, along with detailed pre-arrival packs. Reviewers appreciate clear payment reminders and thorough property guides. A minority note slower local responses when faults occur.
Most reviews describe consistently good holidays, repeat bookings and strong recommendations. A few low-rated reviews report major problems that led to early departure or left security concerns unresolved. There is a clear split between plentiful five-star feedback and a small number of serious complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Reviewcentre (3) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Knowledgeable staff provided excellent customer service and accurate property reviews.
“The staff is extremely well-informed and provides top-notch accommodation options.”
Personal, informative service with quick local help after accidentally locking out.
“the friendly representative arranged for the owner to let us in within minutes!”
Seamless service from booking through airport transfer.
“it could not have been better.”
Booking, communication and service were all described as perfect.
“Booking, Communication, Paperwork and Service all perfect.”
Simple booking, excellent communications and prompt resolution of villa issues.
“communications throughout the process were excellent”
Helpful, professional service and detailed villa information, though timing could improve.
“Never before received such thorough villa info & location guide before arriva!”
Easy booking, valued personal touch and quick local issue resolution.
“Emailing the villa booklet and location guide ahead of arrival is a brilliant idea”
Kept well informed about payments and enjoyed friendly, attentive representative.
“They keep you well informed when payments due.”
Straightforward booking, accurate online info and a proactive, helpful local rep.
“The local rep (Georgina) could not be more helpful”
Consistently excellent service and accurate villa presentations across many trips.
“Vintage Travel as a company are excellent from start to finish.”
Top-quality villas and a reliable company that never disappoints.
“The villa was top quality.”
Repeated use over a decade with consistently excellent service.
“their service has always been excellent.”
Multiple bookings praised for excellent service, clear booking and helpful reps.
“Booking through the website is easy and clear and confirmations are swift.”
Helpful staff provided accurate property information and excellent customer service.
“Great customer service and accurate reviews of properties.”
Villa was spotlessly clean and well maintained, with prompt personal service.
“it was spotlessly clean and well maintained.”
Booking was easy and the villa description and information were accurate.
“Easy booking, villa well described.”
Easy to book with excellent personal service and helpful staff.
“Excellent personal service with properly answered telephones and above and beyond service.”
Booking was easy and comprehensive information allowed organised planning.
“The whole experience from start to finish.”
Informative arrival details, easy entry, superb property layout and good local rep.
“Informative arrival details, easy entry to property (which was superbly laid out)”
First-time users found booking easy and information packs very helpful.
“Their system was really easy to book with, the correspondance and information pack was really helpful”
First-time users impressed by property, communications and good value.
“Excellent value for money and would highly recommend”
Company provided great communication and will be used again.
“Great company and amazing communication.”
Prompt responses and excellent pre-arrival information with excellent properties.
“we have always had prompt responses, whether via email or 'phone”
Second-time users had excellent experiences and are recommending widely.
“This is the second time we’ve used Vintage Travel & both times have been excellent.”
Villa was beautiful and information was accurate; helpful representative visited.
“The information we received in advance was accurate, helpful, and detailed”
Excellent communication, knowledgeable reps and very helpful local assistance during an accident.
“he was incredibly helpful and thoughtful”
Excellent pre-arrival communication and a very helpful local representative.
“Valerie the local rep was fantastic when we couldn’t access the Wi-Fi”
Consistently helpful staff, accurate property descriptions and attentive local reps.
“The office staff are always helpful and knowledgeable and the descriptions of the properties are accurate.”
Professional booking support and a well-equipped villa ensured a wonderful holiday.
“The Montmar Villa in Tamariu itself was just perfect for us in its layout and location.”
Helpful, responsive service and good local knowledge; will use again.
“Excellent service throughout.”
Many visits with consistently excellent villas and outstanding office support.
“Office is outstanding with their advice and help.”
Villa had bat droppings, pests and unusable facilities causing early departure.
“we could not use any of the villa's facilities.”
I recently booked a villa holiday with Vintage Travel and it was an amazing experience. The website was very easy to navigate, and I was able to find the perfect villa in an unspoilt location quite quickly.
The villa itself surpassed my expectations - from the authentic atmosphere to its modern amenities. Having a private pool was definitely a highlight of our stay! We were impressed by how well-maintained everything was, from the outdoor areas to the bedrooms.
Moreover, I appreciated how responsive the customer service team at Vintage Travel was throughout the booking process. They were always available whenever we had questions or concerns.
Overall, staying at one of Vintage Travel's villas made for an unforgettable holiday. Their selection of unique properties is unparalleled and their level of hospitality is top-notch. Highly recommend them if you're looking for high-quality accommodation that offers both relaxation and adventure!
Villa was burgled, Vintage Travel did not address compensation or security concerns.
“Vintage Travel did not want to know about recompense.”
Pool algae, cleaner issues and slow local representative response marred stay.
“algae in swimming pool for 2 days”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Vintage Travel is a UK specialist that books private villa holidays. It runs an online booking site with property listings and availability calendars. The company handles reservations and payments and answers booking queries. It provides arrival information and can arrange optional services such as airport transfers. Vintage Travel also shares property details and contact options to help guests plan and complete their trips.