Reviews Analysed
2
We Collect & Analyse Reviews
Cotswold Hideaways
Experiences & Reviews
Cotswold Hideaways is a UK holiday cottage agency specialising in self-catering cottages and holiday lets in the Cotswolds. Consumers searching reviews typically want information on booking, property standards, communication and cancellation terms. This summary aggregates available guest feedback to help prospective bookers evaluate service, accommodation quality and booking experience.
Overview & Key Metrics
Positive Sentiment
50%
Latest Review
30d
Overall Rating
2.8
Our Analysis
🎯
Service quality
Guests report accessible, helpful service for bookings and enquiries, but one review described inflexible cancellation handling and limited compassion.
Share
Mixed
20%
💰
Value for money
One reviewer described the stay as good value given location and quality; there is limited data beyond that single positive mention.
Share
Mixed
10%
⚡
User experience
The website and booking process were described as straightforward and clear; a separate review criticised the cancellation process and contact handovers.
Share
Mixed
20%
🔧
Product quality
Accommodation was praised for cleanliness, decor and provided amenities in one detailed review; no negative comments on property condition were provided.
Share
Mixed
10%
📞
Communication
Confirmation emails and reachable support were noted positively; another reviewer reported confusing contact routes and an unsympathetic reply to a cancellation.
Share
Mixed
20%
⭐
Overall experience
One guest described an exceptional, seamless stay; another experienced disappointment due to a last‑minute illness and the company’s cancellation response.
Share
Mixed
20%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 2 verified reviews (December 2022 – September 2025).
Superb Self-Catered Cottages in Idyllic Settings!
"I recently had the pleasure of staying at one of Cotswolds Hideaways' holiday cottages and I am pleased to report that my experience was nothing short of exceptional. From start to finish, the process was seamless and hassle-free. The website offered an extensive range of over 120 luxury self-catering properties in The Cotswolds. The booking system itself was simple and user-friendly, making it easy for me to find the perfect property for my needs. The confirmation email containing all necessary information arrived promptly and made everything crystal clear. The cottage itself exceeded all expectations - elegantly designed with tasteful decor throughout. The facilities provided were top-notch, every corner was spotless clean including linens which ensured a comfortable stay. Additionally, there were thoughtful touches such as fresh flowers on arrival and premium toiletries that were much appreciated. During our stay, their customer service team remained accessible via phone or email if we had any queries or concerns; something they place great emphasis on according to their website's 'Customer Service' page. All in all, I found this hidden gem extremely good value-for-money considering its prime location within one of UK’s prettiest villages nestled amidst rolling countryside just waiting to be explored!"
Kristian Raynor
Collected.reviews
Dec 29, 2022
Featured for: Highlights cleanliness, amenities and booking clarity
Our lovely little break away
"My husband , our dog Millie and myself had long awaited this little break away that we had booked months ago. With everything packed ready to go on Mo..."
Tina Mills-Lane
Trustpilot
Sep 30, 2025
Featured for: Shows lack of flexibility for cancellations
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 2 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: September 2025
T
Tina Mills-Lane
trustpilot.com
Sep 30, 2025
Our lovely little break away
My husband , our dog Millie and myself had long awaited this little break away that we had booked months ago. With everything packed ready to go on Mo...
K
Kristian Raynor
Collected.reviews
Dec 29, 2022
Superb Self-Catered Cottages in Idyllic Settings!
I recently had the pleasure of staying at one of Cotswolds Hideaways' holiday cottages and I am pleased to report that my experience was nothing short of exceptional. From start to finish, the process was seamless and hassle-free.
The website offered an extensive range of over 120 luxury self-catering properties in The Cotswolds. The booking system itself was simple and user-friendly, making it easy for me to find the perfect property for my needs. The confirmation email containing all necessary information arrived promptly and made everything crystal clear.
The cottage itself exceeded all expectations - elegantly designed with tasteful decor throughout. The facilities provided were top-notch, every corner was spotless clean including linens which ensured a comfortable stay. Additionally, there were thoughtful touches such as fresh flowers on arrival and premium toiletries that were much appreciated.
During our stay, their customer service team remained accessible via phone or email if we had any queries or concerns; something they place great emphasis on according to their website's 'Customer Service' page.
All in all, I found this hidden gem extremely good value-for-money considering its prime location within one of UK’s prettiest villages nestled amidst rolling countryside just waiting to be explored!
Conclusion
Reviews show a clear split in guest experience. One reviewer praised the booking website, prompt confirmation emails, high accommodation standards, cleanliness and small arrival touches. Another reviewer reported difficulty with last‑minute cancellation due to illness, citing confusing contact routes and an inflexible policy response. Prospective bookers should review the company’s cancellation terms and contact options before booking and consider travel insurance for unexpected illness. These reviews highlight strengths in property presentation and booking clarity, alongside potential risks around cancellation handling.