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Toad Hall Cottages
Reviews & Experiences

Review content shows consistent praise for helpful staff, clear communications and an easy online booking experience, with many repeat customers. Properties are commonly described as clean, well equipped and accurately represented in photos and descriptions. A small number of reviews note minor issues such as missing items or isolated cleanliness problems; in at least one instance staff intervened to resolve a problem. One review raises concerns about discounting and the handling of negative feedback, which prospective guests may wish to consider alongside the majority of positive accounts when deciding to book.

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Overview & Key Metrics

Review count
21
Sources
trustpilot.com, Collected.reviews
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Reviewers most often praise on‑site staff and hosts for being helpful, professional and responsive when issues such as luggage or maintenance arise.

💰

Value for money

Many guests describe rates as reasonable or well priced; one reviewer reported dissatisfaction about pricing, discounts and provisioning for their stay.

⚡

User experience

Booking, check‑in and the website are frequently described as straightforward and easy to use; several reviews note clear arrival instructions and timely emails.

🔧

Product quality

Properties are regularly described as clean, well‑equipped and accurately presented; a small number of reviews mention isolated cleanliness or missing‑item issues.

📞

Communication

Guests report clear emails, helpful calls and responsive staff; one reviewer raised a concern about how negative feedback was handled.

⭐

Overall experience

Most stays are reported positively with repeat visitors and recommendations; there is an isolated negative account raising trust and provisioning concerns.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

M
Matt Davis
trustpilot.com Sep 30, 2025

Not recommended - Cottage was lovely and well maintained. But was missing several basic items. But for £1000 not to even arrange a pint of milk for our arrival was pret...

J
Jenny Jackson Clark
trustpilot.com Sep 30, 2025

Our accommodation was fantastic and even better in reality. Clean and well equipped. As keen cooks the kitchen had everything...

H
Hannah
trustpilot.com Sep 30, 2025

I always book with Toad Hall cottages for British (more specifically South Devon) stays and have done for many years. Trustworthy, reliable and local...

B
Britt
trustpilot.com Sep 30, 2025

Excellent website, helpful staff, easy booking - Toad Hall Cottages has an excellent easy to navigate website that gives you more information than many others including good photos of holiday propert...

K
Karen and Steve
trustpilot.com Sep 30, 2025

Another lovely holiday at Danecroft. This was our fourth visit. I call it our 'Happy Home'. As soon as we arrive we feel relaxed in the lovely surroun...

J
J Morgan
trustpilot.com Sep 30, 2025

Stunning property, great host, extra touches and consideration to enab...

A
Amanda Hewett
trustpilot.com Sep 30, 2025

Toad hall cottages very easy to book with and al...

N
NIcky & Sean Aldom, Bristol
trustpilot.com Sep 30, 2025

Beautiful apartment - This apartment is absolutely beautiful, spacious, comfortable, clean and cosy. Last week was our 6th (I think) visit to this apartment, we just love...

M
Martina sander
trustpilot.com Sep 30, 2025

Easy check in and great owner communic...

D
DAVID CHILD
trustpilot.com Sep 30, 2025

Very friendly and efficient service. Good communication and easy to navigate website. Flexible paym...

J
J.Cass
trustpilot.com Sep 30, 2025

Somewhere away from the Madding Croud - The location suits us for what we want as a Break,Close enough to many locatio...

Y
Yvonne Davis
trustpilot.com Sep 30, 2025

The property was excellent, very clean, everything worked. we have stayed in...

M
Mr & Mrs MJ & L Scanlon
trustpilot.com Sep 30, 2025

Easy to book and all emails from the company...

K
Kate Richardson
trustpilot.com Sep 30, 2025

Easy to book. Accurate details...

R
Rachel Lightfoot
trustpilot.com Sep 30, 2025

Loved the homeliness of the house, perfect holiday home. Great to be able to take the dogs with us but disappointed that the previous tenants hadn’t c...

D
Deborah Matthews
trustpilot.com Sep 30, 2025

Very professional, very friendly nothing is too much trouble if yo...

M
Martin BW
trustpilot.com Sep 30, 2025

Excellent experience from start to finish. - Second time we’ve booked a Devon cottage through Toad Hall and as before everything...

G
Graham Sandison
trustpilot.com Sep 30, 2025

Stayed at Wayside cottage in Devon. Family of 4 plus our dog. The cottage was excellent and suited all our needs perfectly and very well priced. Booki...

B
Bob Brown
trustpilot.com Sep 30, 2025

Beautiful house, ideal location, do...

M
Mr P Bell
trustpilot.com Sep 30, 2025

We have been visiting Salcombe for 29 years I have booked through most of the companies but I really like the service given by toad hall cottages Noth...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Toad Hall Cottages

Toad Hall Cottages is a British holiday cottage agency that lists and manages short‑term self‑catering properties and handles bookings through an online platform and phone support. People searching reviews should expect an agency model that presents property descriptions and photos, manages availability and payments, and provides customer support and on‑site assistance for guests.