Reviews Analysed
21
We Collect & Analyse Reviews
Toad Hall Cottages
Experiences & Reviews
Toad Hall Cottages is a British holiday cottage agency that lists and manages short‑term self‑catering properties and handles bookings through an online platform and phone support. People searching reviews should expect an agency model that presents property descriptions and photos, manages availability and payments, and provides customer support and on‑site assistance for guests.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
30d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Reviewers most often praise on‑site staff and hosts for being helpful, professional and responsive when issues such as luggage or maintenance arise.
Share
Strong
16%
💰
Value for money
Many guests describe rates as reasonable or well priced; one reviewer reported dissatisfaction about pricing, discounts and provisioning for their stay.
Share
Strong
6%
⚡
User experience
Booking, check‑in and the website are frequently described as straightforward and easy to use; several reviews note clear arrival instructions and timely emails.
Share
Strong
13%
🔧
Product quality
Properties are regularly described as clean, well‑equipped and accurately presented; a small number of reviews mention isolated cleanliness or missing‑item issues.
Share
Strong
22%
📞
Communication
Guests report clear emails, helpful calls and responsive staff; one reviewer raised a concern about how negative feedback was handled.
Share
Strong
17%
⭐
Overall experience
Most stays are reported positively with repeat visitors and recommendations; there is an isolated negative account raising trust and provisioning concerns.
Share
Strong
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Not recommended
"Cottage was lovely and well maintained. But was missing several basic items. But for £1000 not to even arrange a pint of milk for our arrival was pret..."
Matt Davis
Trustpilot
Sep 30, 2025
Featured for: Detailed critical experience
Very friendly and efficient service
"Very friendly and efficient service. Good communication and easy to navigate website. Flexible paym..."
DAVID CHILD
Trustpilot
Sep 30, 2025
Featured for: Cites service, communication, property
Loved the homeliness of the house
"Loved the homeliness of the house, perfect holiday home. Great to be able to take the dogs with us but disappointed that the previous tenants hadn’t c..."
Rachel Lightfoot
Trustpilot
Sep 30, 2025
Featured for: Product issue, company response
Stayed at Wayside cottage in Devon.
"Stayed at Wayside cottage in Devon. Family of 4 plus our dog. The cottage was excellent and suited all our needs perfectly and very well priced. Booki..."
Graham Sandison
Trustpilot
Sep 30, 2025
Featured for: Family stay, value and booking
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Matt Davis
trustpilot.com
Sep 30, 2025
Not recommended
Cottage was lovely and well maintained. But was missing several basic items. But for £1000 not to even arrange a pint of milk for our arrival was pret...
J
Jenny Jackson Clark
trustpilot.com
Sep 30, 2025
Our accommodation was fantastic and…
Our accommodation was fantastic and even better in reality. Clean and well equipped. As keen cooks the kitchen had everything...
H
Hannah
trustpilot.com
Sep 30, 2025
I always book with Toad Hall cottages…
I always book with Toad Hall cottages for British (more specifically South Devon) stays and have done for many years. Trustworthy, reliable and local...
B
Britt
trustpilot.com
Sep 30, 2025
Excellent website, helpful staff, easy booking
Toad Hall Cottages has an excellent easy to navigate website that gives you more information than many others including good photos of holiday propert...
K
Karen and Steve
trustpilot.com
Sep 30, 2025
Another lovely holiday at Danecroft
Another lovely holiday at Danecroft. This was our fourth visit. I call it our 'Happy Home'. As soon as we arrive we feel relaxed in the lovely surroun...
J
J Morgan
trustpilot.com
Sep 30, 2025
Stunning property
Stunning property, great host, extra touches and consideration to enab...
A
Amanda Hewett
trustpilot.com
Sep 30, 2025
Toad hall cottages very easy to book…
Toad hall cottages very easy to book with and al...
N
NIcky & Sean Aldom, Bristol
trustpilot.com
Sep 30, 2025
Beautiful apartment
This apartment is absolutely beautiful, spacious, comfortable, clean and cosy. Last week was our 6th (I think) visit to this apartment, we just love...
M
Martina sander
trustpilot.com
Sep 30, 2025
Easy check in and great owner…
Easy check in and great owner communic...
D
DAVID CHILD
trustpilot.com
Sep 30, 2025
Very friendly and efficient service
Very friendly and efficient service. Good communication and easy to navigate website. Flexible paym...
J
J.Cass
trustpilot.com
Sep 30, 2025
Somewhere away from the Madding Croud
The location suits us for what we want as a Break,Close enough to many locatio...
Y
Yvonne Davis
trustpilot.com
Sep 30, 2025
The property was excellent
The property was excellent, very clean, everything worked. we have stayed in...
M
Mr & Mrs MJ & L Scanlon
trustpilot.com
Sep 30, 2025
Easy to book and all emails from the…
Easy to book and all emails from the company...
K
Kate Richardson
trustpilot.com
Sep 30, 2025
Easy to book
Easy to book. Accurate details...
R
Rachel Lightfoot
trustpilot.com
Sep 30, 2025
Loved the homeliness of the house
Loved the homeliness of the house, perfect holiday home. Great to be able to take the dogs with us but disappointed that the previous tenants hadn’t c...
D
Deborah Matthews
trustpilot.com
Sep 30, 2025
Very professional
Very professional, very friendly nothing is too much trouble if yo...
M
Martin BW
trustpilot.com
Sep 30, 2025
Excellent experience from start to finish.
Second time we’ve booked a Devon cottage through Toad Hall and as before everything...
G
Graham Sandison
trustpilot.com
Sep 30, 2025
Stayed at Wayside cottage in Devon.
Stayed at Wayside cottage in Devon. Family of 4 plus our dog. The cottage was excellent and suited all our needs perfectly and very well priced. Booki...
B
Bob Brown
trustpilot.com
Sep 30, 2025
Beautiful house
Beautiful house, ideal location, do...
M
Mr P Bell
trustpilot.com
Sep 30, 2025
We have been visiting Salcombe for 29…
We have been visiting Salcombe for 29 years I have booked through most of the companies but I really like the service given by toad hall cottages Noth...
Conclusion
Review content shows consistent praise for helpful staff, clear communications and an easy online booking experience, with many repeat customers. Properties are commonly described as clean, well equipped and accurately represented in photos and descriptions. A small number of reviews note minor issues such as missing items or isolated cleanliness problems; in at least one instance staff intervened to resolve a problem. One review raises concerns about discounting and the handling of negative feedback, which prospective guests may wish to consider alongside the majority of positive accounts when deciding to book.