Many reviews point to customer service breakdowns, slow verification and enquiries that go unanswered. Numerous gaming customers cite weak slot payouts and missing or reduced loyalty perks. Several guests mention dirty rooms and slow housekeeping. A smaller number praise polite staff, quick withdrawals and clean, well-kept rooms.
Examples from available reviews (Nov 2021 – Feb 2026).
Reservation was cancelled without explanation then rebooked at higher price.
“the reservation was cancelled”
Slots paid poorly and loyalty benefits were reduced despite heavy play.
“the slots are unbelievably tight, with endless dead spins”
Helpful and polite agent secured discounted tickets and provided great service.
“She was really polite, professional and knowledgeable.”
Elegant clean rooms, tasty food, courteous staff made trip memorable.
“The hotel and the room we stayed in was elegant and clean.”
Many reviews describe dirty rooms, delayed housekeeping and long check-in lines. A few recount hostile security encounters or threats during their stay. Some comments, though, mention courteous, knowledgeable staff who fixed ticketing and discount problems.
Many players say slot payouts are tight, losses are high and bonus access drops after heavy play. Reviews also mention steep fees and parking or other charges that feel unfair. A minority of long-term members still describe rewards and benefits as generous.
Users report frequent login problems, slow app performance and connections that drop. Several customers ran into cancelled reservations, slow refunds or verification delays. A small number report fast withdrawals and easy online transactions.
Many guests point to worn or damaged rooms, early-morning construction noise and missing amenities. Multiple accounts mention pool closures and visible hygiene problems. Others describe stays as elegant, clean and well maintained.
Most criticism targets customer service that doesn’t respond, offshore call centres and emails that go unanswered. Some say sportsbook staff did not honour promised promotions and offers. A few reviewers highlight helpful agents by phone or at the counter who answered questions clearly.
Reviews split between low ratings tied to service and value issues and high ratings that focus on good rooms and staff. Complaints about communication and payouts show up repeatedly. Positive notes often centre on specific employees or on clean, well-appointed properties.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reservation was cancelled without explanation then rebooked at higher price.
“the reservation was cancelled”
Slots paid poorly and loyalty benefits were reduced despite heavy play.
“the slots are unbelievably tight, with endless dead spins”
Brand declined with outdated hotels, poor service, and ticket cancellations.
“Caesars has gone seriously downhill.”
Rude staff and removed benefits despite high spending on stay.
“I went and spent roughly 5.000 in four days”
Generally reliable and enjoyable properties with good rewards and service.
“well-maintained, offer a wide variety of gaming options”
Helpful and polite agent secured discounted tickets and provided great service.
“She was really polite, professional and knowledgeable.”
Spent $5,000 with almost all spins dead and no withdrawals.
“I spent $5,000 and 99% of my spins”
Longtime member lost over $200,000 and stopped receiving bonuses.
“I was member for over 5 years lost over 200 thousand dollars”
Paid fees and waited two weeks with no update or payment.
“It has been 2 weeks now and no word.”
Cancelled within allowed time yet charged and lost loyalty points.
“They also told all my points away as a diamond plus member.”
Won money and experienced very fast, straightforward withdrawals.
“There withdrawals take 15m to git my bank account”
App repeatedly disconnects and is extremely slow to use.
“It plays slower than dial up Internet.”
Pool closed and room unclean with missing amenities and hair.
“The room was not clean and in a state of disrepair.”
Longtime member faced verification delays and unhelpful customer service.
“customer service sucks, they can’t answer questions”
Room not cleaned for two days and staff slow to provide towels.
“They haven't cleaned our room for two days in a row now.”
Room uncomfortable and daily early morning construction noise disrupted stay.
“at 7am every morning, there was banging/construction going on”
Frequent login failures and unhelpful chat support made site unusable.
“Cant log on 9 out of ten times.”
Reviewer believes games are rigged with many losing deposits and payouts.
“Your casino is rigged and corrupt, worst casino online with poor game payouts and no scatters.”
Sportsbook failed to honour promotions and offers, felt deceptive.
“they won’t follow through with any of their promotions or offers.”
Bad room, rude staff and non-existent customer service prompted boycott.
“Customer Service nonexistent.”
Consistently awful customer service across multiple Caesars locations.
“THE WORST CUSTOMER SERVICE EVER”
Someone signed them up without checks and emails were ignored.
“Someone signed me up, and they do not do any checks”
Calls answered offshore and front desk unreachable from rooms.
“your call is answered by an off shore call center.”
Lengthy check-in, room issues and security threatened guests, poor response.
“After being threatened to be removed from the property for trespassing”
Disabled visitor's question ignored and parking fees considered unfairly high.
“In other words they completely IGNORED my question”
Longtime platinum member praises excellent rewards and benefits.
“the total rewards program is the best in the business”
Caesars Entertainment has always been my first choice when it comes to vacations. It has all the services and facilities which can make your holiday a memorable one. A couple of weeks ago, it really made our trip to Las Vegas a memorable one. We spent our five days in Caesar's palace..The hotel and the room we stayed in was elegant and clean. The food was tasty, and had fun playing casino.The staff were professional and courteous. Thank you Caesars Entertainment for an unforgettable experience, your company is the best! We spent very little and enjoyed it a lot. I would like to visit again soon.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Caesars Entertainment runs hotels, casinos and resorts across the United States and abroad. It operates gaming floors, hotel rooms, restaurants, live entertainment venues and conference spaces. Caesars also provides online products, including a sportsbook and casino platforms, and runs the Caesars Rewards loyalty programme. Key brands include Caesars Palace and Harrah's. The company serves leisure and business travellers and operates large integrated resorts.