Reviews Analysed
21
We Collect & Analyse Reviews
Caesars Entertainment
Experiences & Reviews
Caesars Entertainment is a US-based hospitality and gaming company operating hotels, casinos and online wagering under multiple brand names, including Caesars Palace and related resort properties. It offers integrated resort services—rooms, dining, entertainment, and casino gaming—as well as a loyalty programme and digital sportsbook/casino platforms in supported jurisdictions. People searching reviews often look for experiences with on-site service, room quality, payouts, and customer support for both physical properties and online products.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
13d
Overall Rating
1.6
Our Analysis
🎯
Service quality
Frequent complaints about room cleanliness, absent or slow housekeeping, and unresponsive onsite staff or managers; a small number of guests report courteous, professional staff.
Share
Weak
17%
💰
Value for money
Many reviewers report unexpected charges, removed points or poor returns from wagering and promotions; a minority cite good payouts, rewards and low spend that felt worthwhile.
Share
Weak
17%
⚡
User experience
Recurring app and online problems: login failures, disconnections, slow game loads and verification delays; isolated reports describe fast withdrawals and smooth play.
Share
Weak
7%
🔧
Product quality
Guests describe room defects, missing amenities, noisy construction and poor housekeeping; other reviewers report clean, comfortable rooms and satisfactory food or game selection.
Share
Weak
12%
📞
Communication
Numerous reports of slow, outsourced or non-responsive support, unresolved complaints and delayed payout communications; occasional positive account or rewards interactions noted.
Share
Weak
21%
⭐
Overall experience
Overall impressions in these reviews trend negative due to unresolved service, communication and product issues, though some long‑term members praise rewards and positive stays.
Share
Weak
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
DO NOT RESERVE VERSAILLES TOWER!
"First off, we stayed in the new Versailles Tower, which is NOT at the Paris hotel, but is located way in the back of the Horseshoe Hotel and Casino. I..."
Janeese Cervantes
Trustpilot
Sep 30, 2025
Featured for: Detailed room, charges and communication failures
I want to inform everyone about my…
"I want to inform everyone about my experience playing on Caesars Sportsbook Ontario casino and hope you don’t experience the scum game plays, the wors..."
C.D.
Trustpilot
Sep 30, 2025
Featured for: Accusations of rigged games and support
Cant log on 9 out of ten times
"Cant log on 9 out of ten times. Have to use locator most every time. Constantly rejects your password so you have to reset it. Spend at least twenty m..."
D Colinet
Trustpilot
Sep 30, 2025
Featured for: Frequent login failures and poor support
Accommodation services
"Caesars Entertainment has always been my first choice when it comes to vacations. It has all the services and facilities which can make your holiday a memorable one. A couple of weeks ago, it really made our trip to Las Vegas a memorable one. We spent our five days in Caesar's palace..The hotel and the room we stayed in was elegant and clean. The food was tasty, and had fun playing casino.The staff were professional and courteous. Thank you Caesars Entertainment for an unforgettable experience, your company is the best! We spent very little and enjoyed it a lot. I would like to visit again soon."
Abudullah Salem
Collected.reviews
Nov 24, 2021
Featured for: Positive stay: clean room, courteous staff
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
T
TERRI
trustpilot.com
Sep 30, 2025
They are a rip off 99.9% loss
From about June 7th to June 11th I did a test with Caesars and horseshoe but mainly Caesars over those days I spent $5,000 and 99% of my spins actuall...
a
apple Sauce
trustpilot.com
Sep 30, 2025
I was member for over 5 years lost over…
I was member for over 5 years lost over 200 thousand dollars, I was on vip program and they took me off cause I asked for new host o...
B
Brian L Dunlap
trustpilot.com
Sep 30, 2025
This is for sport book betting
This is for sport book betting. Better said we had to pay $455. Before she could release winnings once paid she said it would take a week to transfer...
J
Jc
trustpilot.com
Sep 30, 2025
This happened in Blackhawk LADYLUCK…
This happened in Blackhawk LADYLUCK casino: Canceled NYE one night stay the day before and incurred a $72.10 on credit card within the allowed timefra...
P
Paul Arman
trustpilot.com
Sep 30, 2025
Won the most money on this site fast withdrawals
Won the most money on this site with half the games offered vs other sites. There withdrawals take...
M
Matthew Bramos
trustpilot.com
Sep 30, 2025
I've played a lot of online gaming and…
I've played a lot of online gaming and this app is by far the worst out there. I've never been disconnected from a server so many times in my life. It...
J
Jason
trustpilot.com
Sep 30, 2025
Not what I'd Expect from the Caesar's Name
This was my first experience with Caesar's Entertainment. I stayed at the Flamingo, so expectations were neutral. Several disappointments have me re-t...
M
Matt Howell
trustpilot.com
Sep 30, 2025
If I could give negative stats I would
If I could give negative stars I would, customer service sucks, they can’t answer questions and can’t find the fix for any problem, I’ve been a reward...
M
Madhusanka Liyanage
trustpilot.com
Sep 30, 2025
Do not book. No house keeping. Worst customer support
Wa are now staying in Paris hotel. They haven't cleaned our room for two days in a row now. I called 10 times to get fresh towels. Even after 4 hours...
J
Janeese Cervantes
trustpilot.com
Sep 30, 2025
DO NOT RESERVE VERSAILLES TOWER!
First off, we stayed in the new Versailles Tower, which is NOT at the Paris hotel, but is located way in the back of the Horseshoe Hotel and Casino. I...
D
D Colinet
trustpilot.com
Sep 30, 2025
Cant log on 9 out of ten times
Cant log on 9 out of ten times. Have to use locator most every time. Constantly rejects your password so you have to reset it. Spend at least twenty m...
C
C.D.
trustpilot.com
Sep 30, 2025
I want to inform everyone about my…
I want to inform everyone about my experience playing on Caesars Sportsbook Ontario casino and hope you don’t experience the scum game plays, the wors...
J
Jessica
trustpilot.com
Sep 30, 2025
Terrible Sports Book
Terrible sports book they won’t follow through with any of th...
M
Marti Sauers
trustpilot.com
Sep 30, 2025
I Vowed to Never Step Foot in a Caesars Property and I've kept my Vow
Since Caesars keeps sending me offers and reminding me that I won't ever step foot in a Caesars property again, any property, I am posting this review...
F
Faye Champ
trustpilot.com
Sep 30, 2025
THE WORST CUSTOMER SERVICE EVER i’ve…
THE WORST CUSTOMER SERVICE EVER i’ve complained before several times Caesars REWARDS CUSTOMERS SERVICE ON PHONE EVEN WORST THAN IN PERSON. From Las Ve...
e
exraflad
trustpilot.com
Sep 30, 2025
Illegal sign up
Someone signed me up, and they do not do any checks that a signup is genuine. Emailed them to remove me which they have failed to do. I don't u...
A
Angry former Customer
trustpilot.com
Sep 30, 2025
Worst customer experience of all time
Worst customer experience of all time. Ceasars has decided to outsource ALL of their customer service. Anytime you call a property, your call is answe...
A
Alek Robbins
trustpilot.com
Sep 30, 2025
Poor service experience with hotel
Poor service experience with check in, the room, and being threatened by security. Management was rude as well We checked in yesterday and it took ove...
D
DA
trustpilot.com
Sep 30, 2025
No discounts for disabled
I asked their customer service what are the parking fees for DISABLED people. Here is their reply: "It is my pleasure to assist with your parking inqu...
j
james weaber
trustpilot.com
Sep 30, 2025
a platinum member..the total rewards…
a platinum member..the total rewards program is the best in the business,by far...the benefits are outstanding and i stay in their hotels..for 15 year...
Conclusion
Reviews supplied here show a pattern of consumer concerns around customer service, communication and operational issues (housekeeping, charges and account handling). Several reviewers report problems with online access, verification and gaming behaviour, while others note fast withdrawals and positive reward benefits. A minority of long‑term members describe consistently good stays and helpful responses. If you are considering Caesars Entertainment, check the specific topic you care about—room standards, accessibility, online app stability or loyalty benefits—and verify policies (fees, refunds, verification) before booking or depositing.