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We Collect & Analyse Reviews

The Jockey Club
Experiences & Reviews

The Jockey Club is a UK-based organisation that operates multiple racecourses and stages horseracing and live events. It also manages ticketing, customer support and on-site visitor facilities for race meetings and associated concerts. This overview is intended for consumers seeking independent reviews of The Jockey Club’s services and events.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 86%
Latest Review 21d
Overall Rating
4.4

Our Analysis

🎯

Service quality

Reviews largely praise helpful, efficient staff and on-site service; a small number report poor end-of-event handling or unsatisfactory interactions.

Share
27%
Strong
💰

Value for money

Few reviews mention pricing; those that do note unclear online pricing or denied refunds, causing disappointment for those customers.

Share
4%
Weak

User experience

Booking and ticketing flows are frequently described as straightforward and quick; occasional suggestions ask for electronic tickets rather than posted ones.

Share
14%
Strong
🔧

Product quality

Several reviews highlight clean, well‑maintained tracks and facilities; sample size is small so findings should be treated cautiously.

Share
5%
Mixed
📞

Communication

Many customers report fast, clear responses by phone and email, with staff sending links or resolving issues promptly.

Share
25%
Strong

Overall experience

Overall impressions are mostly positive—enjoyable events and returns—though some reviewers report strong concerns about refunds and animal welfare.

Share
25%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
MRS ANNE T SCOTT
trustpilot.com Sep 30, 2025

Had a query regarding betfair chase…

Had a query regarding betfair chase tickets. I received a...

P
Paul Warner
trustpilot.com Sep 30, 2025

End spoilt a lovely day

Had a great day at Sandown, excellent 80`s music on after racing , shame the end spoilt a lovely day . Bought a round of drinks just before the music...

J
John
trustpilot.com Sep 30, 2025

Quick and efficient response to a…

Quick and efficient response to a...

M
Mr Tony Newitt
trustpilot.com Sep 30, 2025

Ticket pronlem

I had a difficult problem with tickets. The customer service age...

N
Neil
trustpilot.com Sep 30, 2025

Quickly sorted a mistake id made…

Quickly sorted a mistake id made ordering multiple d...

N
Noel Lopeman
trustpilot.com Sep 30, 2025

Disppointing when trying to purchase a ticket on line

The ticket pricing is not very clear.Misleading title regarding the cost of th...

j
julie toner
trustpilot.com Sep 30, 2025

Excellent service and quick response to…

Excellent service and quick respon...

M
Milly
trustpilot.com Sep 30, 2025

Good day racing & music event

Great weather made a day at the racers perfect. Love the course at Sandown. Very clean areas and well looked after track. Staff always seem happy enou...

M
Michelle Ashton
trustpilot.com Sep 30, 2025

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️ Excellent Service from The Jockey Club – Haydock Races Thank you to the team at The Jockey Club, Haydock Races, for their very helpful and...

V
Val McCartney
trustpilot.com Sep 30, 2025

YOU SPEAK TO A HUMAN BEING!

It was very easy to speak with the phone being picked up within 3 rings. I was booking tickets for live music and had never done this before.The perso...

J
Jeanie Purnell
trustpilot.com Sep 30, 2025

Helpful and prompt service.

Helpful and prompt reply to query. Telephone order went through with staff giving helpful suggestions and explaining the process for remote payment. S...

s
steve campbell
trustpilot.com Sep 30, 2025

excellent staff member

Spent a great day at Haydock with a few of my friends.The facilities as usual were excellent including bar service, immaculate toilets and food outlet...

C
C M Thomas Yung
trustpilot.com Sep 30, 2025

First time overseas user

Comprehensive information provided particularly for first time overseas users who want to visit the race...

N
Neil Corcoran
trustpilot.com Sep 30, 2025

I've been lucky enough to visit some…

I've been lucky enough to visit some race meetings and with my wi...

G
Gill
trustpilot.com Sep 30, 2025

Easy Booking

The ease of booking event tickets and quick...

C
Caroline Sheward
trustpilot.com Sep 30, 2025

Any organisation that supports the…

Any organisation that supports the abuse of horses where over 200 die each year on UK race...

w
welshwitchtart
trustpilot.com Sep 30, 2025

Website query

Ellie Roberts dealt with my query very quic...

J
Jaspal
trustpilot.com Sep 30, 2025

Poor, money grabbing service.

I’ve just been refused a refund for my tickets to the Derby which I am no longer able to attend. I think three months notice would have justified a re...

C
Caroline Brocklehurst
trustpilot.com Sep 30, 2025

Friendly.

Friendly.. extremely helpful and efficient just what I needed having had a nightmare with my email being contam...

D
Darren Kain
trustpilot.com Sep 30, 2025

Mistakenly ordered Derby tickets for…

Mistakenly ordered Derby tickets for the QE11 stand, not realising that morning dress had to be worn. After initially emailing I was g...

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Conclusion

Reviews show consistent praise for The Jockey Club’s customer support and ticketing responsiveness, with many customers reporting quick email and phone replies. Several visitors also note clean, well maintained facilities and enjoyable event atmospheres. However, a small number of reviews raise concerns about unclear online pricing, refund refusals and end‑of‑event handling. One review expresses objection to racing from an animal welfare perspective. Prospective visitors should check ticketing and refund terms before purchase and consider contacting customer services directly for specific queries.