Reviews show consistent praise for The Jockey Club’s customer support and ticketing responsiveness, with many customers reporting quick email and phone replies. Several visitors also note clean, well maintained facilities and enjoyable event atmospheres. However, a small number of reviews raise concerns about unclear online pricing, refund refusals and end‑of‑event handling. One review expresses objection to racing from an animal welfare perspective. Prospective visitors should check ticketing and refund terms before purchase and consider contacting customer services directly for specific queries.
Examples from available reviews (May 2022 – Feb 2026).
Phone was answered quickly and staff explained booking helpfully.
“It was very easy to speak with the phone being picked up within 3 rings.”
Staff rushed patrons out at event end, spoiling an otherwise great day.
“staff instantly scuttle you out like cattle”
Refund request refused and customer felt ignored and frustrated.
“I’ve just been refused a refund for my tickets to the Derby”
Lively venue with excellent facilities and exciting horseracing.
“The atmosphere was lively and exciting”
Reviews largely praise helpful, efficient staff and on-site service; a small number report poor end-of-event handling or unsatisfactory interactions.
Few reviews mention pricing; those that do note unclear online pricing or denied refunds, causing disappointment for those customers.
Booking and ticketing flows are frequently described as straightforward and quick; occasional suggestions ask for electronic tickets rather than posted ones.
Several reviews highlight clean, well‑maintained tracks and facilities; sample size is small so findings should be treated cautiously.
Many customers report fast, clear responses by phone and email, with staff sending links or resolving issues promptly.
Overall impressions are mostly positive—enjoyable events and returns—though some reviewers report strong concerns about refunds and animal welfare.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Staff resolved my mistake within 24 hours; top service.
“Resolved my stupid mistake within 24 hours Top service”
Received a very efficient response from customer service.
“Very efficient response”
Missing voucher and repeated cut-off calls left issue unresolved and inconvenient.
“no voucher, quite a bit of time spent on the phone”
Rude staff wrongly excluded family from members' lounge, spoiling celebration.
“you are NOT entitled to be in here”
Ellie arranged ticket collection at Cheltenham helpfully.
“Ellie was very helpful in arranging for my ticket to be available for collection”
After cancellation, the team promptly and positively resolved alternative date request.
“thanks to your first class service”
Received a satisfactory email that resolved a ticketing query.
“I received a very satisfactory email”
Staff rushed patrons out at event end, spoiling an otherwise great day.
“staff instantly scuttle you out like cattle”
Quick and efficient response resolved a ticketing issue promptly.
“Quick and efficient response to a ticketing issue”
Customer service responded quickly and resolved my ticket problem.
“went the extra mile to solve my problem”
Staff quickly corrected my ticket ordering mistake efficiently.
“Quickly sorted a mistake id made ordering multiple days tickets .”
Ticket pricing and discount information online were unclear and disappointing.
“The ticket pricing is not very clear.”
Received excellent service and a quick response to my ticket enquiry.
“Excellent service and quick response to my enquiry regarding tickets.”
Enjoyable day at Sandown with clean facilities and friendly staff.
“Very clean areas and well looked after track.”
Helpful, quick and clear customer service for ticket enquiries.
“very helpful and quick response to my ticket enquiry.”
Phone was answered quickly and staff explained booking helpfully.
“It was very easy to speak with the phone being picked up within 3 rings.”
Helpful telephone and email support resolved ticket issues within 24 hours.
“everything sorted politely and within 24 hours had secured our tickets.”
Excellent facilities and a particularly commendable bar staff member, Anna.
“She is a credit to the Jockey Club”
Provided good information for overseas visitors; suggested e‑tickets option.
“Suggestion: provide an option to receive electronic tickets”
We were treated superbly with excellent help for my disabled wife.
“with my wife being disabled we have been treated superb with excellent help”
Easy event ticket booking and quick post-order response.
“The ease of booking event tickets and quick response to my query”
Ellie Roberts quickly resolved my website query.
“Ellie Roberts dealt with my query very quickly”
Refund request refused and customer felt ignored and frustrated.
“I’ve just been refused a refund for my tickets to the Derby”
Staff were friendly and efficient and resolved a ticket email issue.
“Friendly.. extremely helpful and efficient”
Staff swapped mistaken Derby tickets politely and without fuss.
“Without any fuss they swapped the tickets over for the grandstand.”
I recently visited The Jockey Club and had an amazing experience. The atmosphere was lively and exciting, truly capturing the thrill of horseracing since 1750. The facilities were top-notch, with high-quality amenities that made for a comfortable visit.
One highlight was the live music, which added to the ambiance and created a fun environment to enjoy the races in. Additionally, I appreciated how many options there were at this venue. With 15 racecourses, training grounds and even accommodations like Jockey Club Rooms available to book.
Another highlight was witnessing some of the fastest horses in action on their well-kept racetracks. It's no wonder why they're known as one of British Horseracing's largest groups!
Overall, my experience at The Jockey Club was exceptional! If you are looking for something unique or love horse racing then this could be just what you’re after
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Jockey Club is a UK-based organisation that operates multiple racecourses and stages horseracing and live events. It also manages ticketing, customer support and on-site visitor facilities for race meetings and associated concerts. This overview is intended for consumers seeking independent reviews of The Jockey Club’s services and events.