Reviews Analysed
21
We Collect & Analyse Reviews
The Jockey Club
Experiences & Reviews
The Jockey Club is a UK-based organisation that operates multiple racecourses and stages horseracing and live events. It also manages ticketing, customer support and on-site visitor facilities for race meetings and associated concerts. This overview is intended for consumers seeking independent reviews of The Jockey Club’s services and events.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
21d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Reviews largely praise helpful, efficient staff and on-site service; a small number report poor end-of-event handling or unsatisfactory interactions.
Share
Strong
27%
💰
Value for money
Few reviews mention pricing; those that do note unclear online pricing or denied refunds, causing disappointment for those customers.
Share
Weak
4%
⚡
User experience
Booking and ticketing flows are frequently described as straightforward and quick; occasional suggestions ask for electronic tickets rather than posted ones.
Share
Strong
14%
🔧
Product quality
Several reviews highlight clean, well‑maintained tracks and facilities; sample size is small so findings should be treated cautiously.
Share
Mixed
5%
📞
Communication
Many customers report fast, clear responses by phone and email, with staff sending links or resolving issues promptly.
Share
Strong
25%
⭐
Overall experience
Overall impressions are mostly positive—enjoyable events and returns—though some reviewers report strong concerns about refunds and animal welfare.
Share
Mixed
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
YOU SPEAK TO A HUMAN BEING!
"It was very easy to speak with the phone being picked up within 3 rings. I was booking tickets for live music and had never done this before.The perso..."
Val McCartney
Trustpilot
Sep 30, 2025
Featured for: Exemplifies positive communication and support
End spoilt a lovely day
"Had a great day at Sandown, excellent 80`s music on after racing , shame the end spoilt a lovely day . Bought a round of drinks just before the music..."
Paul Warner
Trustpilot
Sep 30, 2025
Featured for: Details staff rushing customers out
Poor, money grabbing service.
"I’ve just been refused a refund for my tickets to the Derby which I am no longer able to attend. I think three months notice would have justified a re..."
Jaspal
Trustpilot
Sep 30, 2025
Featured for: Explicit refund complaint and poor response
Thrills & Spills: My Visit To The Jockey Club
"I recently visited The Jockey Club and had an amazing experience. The atmosphere was lively and exciting, truly capturing the thrill of horseracing since 1750. The facilities were top-notch, with high-quality amenities that made for a comfortable visit. One highlight was the live music, which added to the ambiance and created a fun environment to enjoy the races in. Additionally, I appreciated how many options there were at this venue. With 15 racecourses, training grounds and even accommodations like Jockey Club Rooms available to book. Another highlight was witnessing some of the fastest horses in action on their well-kept racetracks. It's no wonder why they're known as one of British Horseracing's largest groups! Overall, my experience at The Jockey Club was exceptional! If you are looking for something unique or love horse racing then this could be just what you’re after"
Marvin
Collected.reviews
May 06, 2022
Featured for: Describes facilities, racetracks and ambiance
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
MRS ANNE T SCOTT
trustpilot.com
Sep 30, 2025
Had a query regarding betfair chase…
Had a query regarding betfair chase tickets. I received a...
P
Paul Warner
trustpilot.com
Sep 30, 2025
End spoilt a lovely day
Had a great day at Sandown, excellent 80`s music on after racing , shame the end spoilt a lovely day . Bought a round of drinks just before the music...
J
John
trustpilot.com
Sep 30, 2025
Quick and efficient response to a…
Quick and efficient response to a...
M
Mr Tony Newitt
trustpilot.com
Sep 30, 2025
Ticket pronlem
I had a difficult problem with tickets. The customer service age...
N
Neil
trustpilot.com
Sep 30, 2025
Quickly sorted a mistake id made…
Quickly sorted a mistake id made ordering multiple d...
N
Noel Lopeman
trustpilot.com
Sep 30, 2025
Disppointing when trying to purchase a ticket on line
The ticket pricing is not very clear.Misleading title regarding the cost of th...
j
julie toner
trustpilot.com
Sep 30, 2025
Excellent service and quick response to…
Excellent service and quick respon...
M
Milly
trustpilot.com
Sep 30, 2025
Good day racing & music event
Great weather made a day at the racers perfect. Love the course at Sandown. Very clean areas and well looked after track. Staff always seem happy enou...
M
Michelle Ashton
trustpilot.com
Sep 30, 2025
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️ Excellent Service from The Jockey Club – Haydock Races Thank you to the team at The Jockey Club, Haydock Races, for their very helpful and...
V
Val McCartney
trustpilot.com
Sep 30, 2025
YOU SPEAK TO A HUMAN BEING!
It was very easy to speak with the phone being picked up within 3 rings. I was booking tickets for live music and had never done this before.The perso...
J
Jeanie Purnell
trustpilot.com
Sep 30, 2025
Helpful and prompt service.
Helpful and prompt reply to query. Telephone order went through with staff giving helpful suggestions and explaining the process for remote payment. S...
s
steve campbell
trustpilot.com
Sep 30, 2025
excellent staff member
Spent a great day at Haydock with a few of my friends.The facilities as usual were excellent including bar service, immaculate toilets and food outlet...
C
C M Thomas Yung
trustpilot.com
Sep 30, 2025
First time overseas user
Comprehensive information provided particularly for first time overseas users who want to visit the race...
N
Neil Corcoran
trustpilot.com
Sep 30, 2025
I've been lucky enough to visit some…
I've been lucky enough to visit some race meetings and with my wi...
G
Gill
trustpilot.com
Sep 30, 2025
Easy Booking
The ease of booking event tickets and quick...
C
Caroline Sheward
trustpilot.com
Sep 30, 2025
Any organisation that supports the…
Any organisation that supports the abuse of horses where over 200 die each year on UK race...
w
welshwitchtart
trustpilot.com
Sep 30, 2025
Website query
Ellie Roberts dealt with my query very quic...
J
Jaspal
trustpilot.com
Sep 30, 2025
Poor, money grabbing service.
I’ve just been refused a refund for my tickets to the Derby which I am no longer able to attend. I think three months notice would have justified a re...
C
Caroline Brocklehurst
trustpilot.com
Sep 30, 2025
Friendly.
Friendly.. extremely helpful and efficient just what I needed having had a nightmare with my email being contam...
D
Darren Kain
trustpilot.com
Sep 30, 2025
Mistakenly ordered Derby tickets for…
Mistakenly ordered Derby tickets for the QE11 stand, not realising that morning dress had to be worn. After initially emailing I was g...
Conclusion
Reviews show consistent praise for The Jockey Club’s customer support and ticketing responsiveness, with many customers reporting quick email and phone replies. Several visitors also note clean, well maintained facilities and enjoyable event atmospheres. However, a small number of reviews raise concerns about unclear online pricing, refund refusals and end‑of‑event handling. One review expresses objection to racing from an animal welfare perspective. Prospective visitors should check ticketing and refund terms before purchase and consider contacting customer services directly for specific queries.