Reviews Analysed
21
We Collect & Analyse Reviews
Straight My Teeth
Experiences & Reviews
Straight My Teeth was a UK orthodontic provider known for offering clear aligner treatments and related aftercare (retain ers and refinements), combining remote treatment planning with occasional in‑person appointments. Consumers researching the company typically look for information on treatment completion, retainers, refunds and ongoing support.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
19d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Most reviewers report limited or failing follow‑up and many describe abandoned or incomplete service; a small number praise clinical skill and cleanliness.
Share
Weak
18%
💰
Value for money
Numerous reviewers say they paid in full but did not receive promised continuation or refunds, with many describing financial loss or extra unexpected charges.
Share
Weak
19%
⚡
User experience
A minority describe a simple, hassle‑free process with good results, while a few others report poor fit, no improvement or wasted time and effort.
Share
Mixed
3%
🔧
Product quality
Multiple complaints detail broken or poorly fitting retainers/aligners and lost refinements; a small number report satisfactory clinical outcomes.
Share
Weak
16%
📞
Communication
Most reviews describe unresponsive email addresses, bounced messages and no reliable phone contact, preventing customers from arranging replacements or refunds.
Share
Weak
21%
⭐
Overall experience
Overall sentiment skews negative: many customers report unfinished treatments and unresolved issues, while a few report successful outcomes and good staff care.
Share
Weak
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Dental implants
"Dr. Silver and the entire staff of Straight My Teeth are professional, kind, and truly amazing! Their office is very clean and state of the art. I had a dental implant placed on my top jaw on Friday, and I have been so happy with my experience so far! Dr. Silver is a skilled surgeon, and I feel confident about the work he has done so far. My lower jaw was not ready for a dental implant at first, so I had a bridge procedure first. But now that it's been over a year since the bridge was installed, the implant feels just as natural as my real teeth!"
Rousey
Collected.reviews
Nov 25, 2021
Featured for: positive staff and implant outcome
Straight My Teeth was so simple to use
"Straight My Teeth was so simple to use, no issues, no drama, and I h..."
Caeli
Trustpilot
Sep 30, 2025
Featured for: simple to use, happy results
SCAM, do not use
"One of the worst experiences ever, always go to a professional dentist! Decided to pay the full amount of over £600+ for the full Invisalign treatment..."
JP
Trustpilot
Sep 30, 2025
Featured for: paid but treatment unfinished, alleges scam
Emails always bounce
"Every time I email I get an email bounce back saying No connection could be made because the target computer actively refused it. This usually results..."
Courtney Blackburn
Trustpilot
Sep 30, 2025
Featured for: emails always bounce, no contact
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Kas
trustpilot.com
Sep 30, 2025
CORRUPT BUSINESS!
How do I get my money back??? How?? They took my money and then the business closed down? My teeth are a mess!!! An...
K
Kt
trustpilot.com
Sep 30, 2025
Took my money and never got my next set of retainers, all emails bounce:(
Paid extra for full coverage, and now all emails bounce, unable to make any contact, no phone number, no new retainers, extremely upset I paid a large...
L
Laura Holland
trustpilot.com
Sep 30, 2025
Paid extra no support for retainer
Paid extra for additional treatment when the first set didn't fully straighten my teeth. Now I kept trying ways to reach so...
C
Caeli
trustpilot.com
Sep 30, 2025
Straight My Teeth was so simple to use
Straight My Teeth was so simple to use, no issues, no drama, and I h...
B
Bec
trustpilot.com
Sep 30, 2025
Dont use
Had aligners from here in 2022. Theyve now since closed down, i need more retainers as they have both broken....
C
Courtney Blackburn
trustpilot.com
Sep 30, 2025
Emails always bounce
Every time I email I get an email bounce back saying No connection could be made because the target computer actively refused it. This usually results...
K
Kelly Spicer
trustpilot.com
Sep 30, 2025
Useless and a waste of money
My first set of aligners didn’t work, I got to the end and they were not straight then the retainer snapped. It took months of emails to get another i...
J
JP
trustpilot.com
Sep 30, 2025
SCAM, do not use
One of the worst experiences ever, always go to a professional dentist! Decided to pay the full amount of over £600+ for the full Invisalign treatment...
L
Lizzie
trustpilot.com
Sep 30, 2025
Half a job!
Half a job! I left a review on 20 May 2021, because the customer service that I received initially was great. After this, towards the end of my teeth...
S
Sarah Humphries
trustpilot.com
Sep 30, 2025
AVOID AVOID
Communication was very bad during treatment and the email replies were in broken English. Finished treatment now but retainers have cracked. Emails bo...
Z
Z bed
trustpilot.com
Sep 30, 2025
The WORST experience ever.
The WORST experience ever. I paid the full amount and had to continually contact this company to start the process. They were not answering the phone...
J
Josh Robison
trustpilot.com
Sep 30, 2025
Shocking unresponsive to emails bag of…
Shocking unresponsive...
H
Hanna
trustpilot.com
Sep 30, 2025
Wore my aligners for the entire…
Wore my aligners for the entire duration (around 6 months) and there was 0 results. I raised concern midway that there was no change and w...
M
Maryam Rostami Ravari
trustpilot.com
Sep 30, 2025
Do not purchase from them.they took…
Do not purchase from them.they took £700 from my account and just sent the first...
M
Marcin Skalski
trustpilot.com
Sep 30, 2025
Do not recommend
I've finished my treatment few months ago- following they advise after 1 year wearing retainers I stopped completely like they advised me. In few week...
S
Sarah
trustpilot.com
Sep 30, 2025
Once I completed all aligners I wanted…
Once I completed all aligners I wanted refinement, I sent new moulds they got lost, even tho someone at straight my teeth signed for it as I...
J
Joann Mcroy
trustpilot.com
Sep 30, 2025
Had the treatment but still crooked teeth
I had the full treatment and was really happy but only got one retainer and they broke quite quickly. They become quite brittle after about 2 weeks. S...
J
Jeeeeeey
trustpilot.com
Sep 30, 2025
This is a bogus company
This is a bogus company. I fully paid for the night aligners only for them to...
c
customer
trustpilot.com
Sep 30, 2025
Whats happened to this company
The treatment was overall good, but I was meant to be sent a new...
P
Peter Holland Wheeler
trustpilot.com
Sep 30, 2025
Scam - started off well but then...
IT all started off very well. Moulding impressions didn't really work for me so they invited me in to their studio for a 3D scan of my teeth, great! T...
Conclusion
Reviews indicate a clear pattern of unresolved aftercare and difficulty contacting the company, with many customers reporting missing retainers, lost refinements or incomplete treatment despite payment. A smaller number of reviewers describe positive clinical interactions and satisfactory outcomes. If you are considering Straight My Teeth, verify current operational status, ask explicitly about refund and aftercare policies, and obtain written confirmation of how refinements and retainers are handled. Keep records of payments and communications, and consider seeking a local registered dental professional for in‑person follow‑up if continuity of care is important.