Many reviewers say the company took payment and then stopped replying, leaving treatments unfinished. Customers mention retainers that never arrived or were lost, and email addresses that bounced back. A few people found the online system simple and said they were happy with the results. Those positive stories are rare next to the many reports of service breakdowns.
Examples from available reviews (Nov 2021 – Mar 2026).
Paid in advance but never received aligners and the company disappeared.
“I never got the aligners after paying for the full treatment in advance.”
Emails bounce and they've been unreachable for two years.
“Every time I email I get an email bounce back”
Their system was simple to use and produced good results.
“Straight My Teeth was so simple to use”
Professional staff and skilled surgeon provided a natural feeling dental implant.
“the implant feels just as natural as my real teeth!”
Reviewers say the company accepted payment but left treatment unfinished when contact stopped. Several people report never receiving the aligners they were promised or not getting a refund. A smaller group says they received badly fitting aligners before communication ended.
Many customers say they paid in full and got little or no follow-up care. Reports of lost moulds, missing refunds, and extra charges add to the sense of poor value. Comments praising good results are few.
Some users describe ordering and starting treatment as straightforward and say the system is easy to use. For many, the experience then splits because support disappears and replacement items do not arrive. A small number felt satisfied at first but later ran into service failures.
Several reviews mention aligners that did not move teeth, retainers that cracked, and replacement aligners that did not fit. A few users say the final outcome did not match the projected results. Positive remarks about the clinical work appear only rarely.
Many reviewers report bounced emails and no replies from customer support. Several say specific contacts or addresses stopped receiving messages. A minority had contact during treatment and then lost access to support.
Across these reviews, the overall tone is strongly negative, driven by payment disputes, products that did not work, and long stretches without communication. Only a few reviews describe positive experiences, and they stand out against the larger set of complaints. The dataset shows a clear divide between a handful of success stories and widespread service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Paid in advance but never received aligners and the company disappeared.
“I never got the aligners after paying for the full treatment in advance.”
Company took payment then closed, leaving treatment unfinished.
“They took my money and then the business closed down?”
Paid extra but company became uncontactable and didn't send retainers.
“all emails bounce:(”
Paid extra yet couldn't get support or replacement retainers.
“get no support.”
Their system was simple to use and produced good results.
“Straight My Teeth was so simple to use”
Company closed leaving me unable to get replacement retainers or support.
“Every email i send to them is “undeliverable”.”
Emails bounce and they've been unreachable for two years.
“Every time I email I get an email bounce back”
Aligners and retainer failed to straighten teeth and replacements didn't fit.
“My first set of aligners didn’t work”
Paid full treatment but it was incomplete and the company became unresponsive.
“SCAMMERS, AVOID AT ALL COSTS!!!”
Treatment only partly improved teeth and company then shut down.
“Half a job!”
Communication broke down and retainers cracked with no ongoing support.
“Emails bouncing back”
Paid in full, company went bust and no refund was received.
“I have not received a penny back from them.”
They were unresponsive to emails.
“Shocking unresponsive to emails bag of nails”
Wore aligners six months with no results and no response.
“Wore my aligners for the entire duration (around 6 months) and there was 0 results.”
They took £700, supplied poorly fitted aligners, then stopped communicating.
“they took £700 from my account”
After treatment completed, customer support became unresponsive and won't provide replacements.
“customer support are useless.”
Sent moulds and paid extra but they lost them and stopped replying.
“I paid an extra £150!”
Retainers broke, replacements didn't arrive and email contact stopped.
“Sarahs email seems to no longer work or accept my emails??”
Paid in full yet the company stopped communicating and ignored me.
“No communication, no email response, nothing.”
Treatment was good but no response about replacement retainers.
“no answer from them”
Initial treatment seemed promising but final results didn't match projections.
“my teeth did not end up like my "projected results".”
Dr. Silver and the entire staff of Straight My Teeth are professional, kind, and truly amazing! Their office is very clean and state of the art. I had a dental implant placed on my top jaw on Friday, and I have been so happy with my experience so far! Dr. Silver is a skilled surgeon, and I feel confident about the work he has done so far. My lower jaw was not ready for a dental implant at first, so I had a bridge procedure first. But now that it's been over a year since the bridge was installed, the implant feels just as natural as my real teeth!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Straight My Teeth sells clear-aligner orthodontic treatment directly to customers online. It provides at-home impression kits and custom plastic aligners meant to shift teeth in small steps. Packages usually include retainers and instructions on when to switch trays. Customers order through the website, and aligners and replacement items arrive by post. Clinicians or dental technicians typically create the treatment plan and make the aligners in dental laboratories.