Reviews indicate a clear pattern of unresolved aftercare and difficulty contacting the company, with many customers reporting missing retainers, lost refinements or incomplete treatment despite payment. A smaller number of reviewers describe positive clinical interactions and satisfactory outcomes. If you are considering Straight My Teeth, verify current operational status, ask explicitly about refund and aftercare policies, and obtain written confirmation of how refinements and retainers are handled. Keep records of payments and communications, and consider seeking a local registered dental professional for in‑person follow‑up if continuity of care is important.
Examples from available reviews (Nov 2021 – Feb 2026).
Professional staff and skilled surgeon provided a natural feeling dental implant.
“the implant feels just as natural as my real teeth!”
Their system was simple to use and produced good results.
“Straight My Teeth was so simple to use”
Paid full treatment but it was incomplete and the company became unresponsive.
“SCAMMERS, AVOID AT ALL COSTS!!!”
Emails bounce and they've been unreachable for two years.
“Every time I email I get an email bounce back”
Most reviewers report limited or failing follow‑up and many describe abandoned or incomplete service; a small number praise clinical skill and cleanliness.
Numerous reviewers say they paid in full but did not receive promised continuation or refunds, with many describing financial loss or extra unexpected charges.
A minority describe a simple, hassle‑free process with good results, while a few others report poor fit, no improvement or wasted time and effort.
Multiple complaints detail broken or poorly fitting retainers/aligners and lost refinements; a small number report satisfactory clinical outcomes.
Most reviews describe unresponsive email addresses, bounced messages and no reliable phone contact, preventing customers from arranging replacements or refunds.
Overall sentiment skews negative: many customers report unfinished treatments and unresolved issues, while a few report successful outcomes and good staff care.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Paid in advance but never received aligners and the company disappeared.
“I never got the aligners after paying for the full treatment in advance.”
Company took payment then closed, leaving treatment unfinished.
“They took my money and then the business closed down?”
Paid extra but company became uncontactable and didn't send retainers.
“all emails bounce:(”
Paid extra yet couldn't get support or replacement retainers.
“get no support.”
Their system was simple to use and produced good results.
“Straight My Teeth was so simple to use”
Company closed leaving me unable to get replacement retainers or support.
“Every email i send to them is “undeliverable”.”
Emails bounce and they've been unreachable for two years.
“Every time I email I get an email bounce back”
Aligners and retainer failed to straighten teeth and replacements didn't fit.
“My first set of aligners didn’t work”
Paid full treatment but it was incomplete and the company became unresponsive.
“SCAMMERS, AVOID AT ALL COSTS!!!”
Treatment only partly improved teeth and company then shut down.
“Half a job!”
Communication broke down and retainers cracked with no ongoing support.
“Emails bouncing back”
Paid in full, company went bust and no refund was received.
“I have not received a penny back from them.”
They were unresponsive to emails.
“Shocking unresponsive to emails bag of nails”
Wore aligners six months with no results and no response.
“Wore my aligners for the entire duration (around 6 months) and there was 0 results.”
They took £700, supplied poorly fitted aligners, then stopped communicating.
“they took £700 from my account”
After treatment completed, customer support became unresponsive and won't provide replacements.
“customer support are useless.”
Sent moulds and paid extra but they lost them and stopped replying.
“I paid an extra £150!”
Retainers broke, replacements didn't arrive and email contact stopped.
“Sarahs email seems to no longer work or accept my emails??”
Paid in full yet the company stopped communicating and ignored me.
“No communication, no email response, nothing.”
Treatment was good but no response about replacement retainers.
“no answer from them”
Initial treatment seemed promising but final results didn't match projections.
“my teeth did not end up like my "projected results".”
Dr. Silver and the entire staff of Straight My Teeth are professional, kind, and truly amazing! Their office is very clean and state of the art. I had a dental implant placed on my top jaw on Friday, and I have been so happy with my experience so far! Dr. Silver is a skilled surgeon, and I feel confident about the work he has done so far. My lower jaw was not ready for a dental implant at first, so I had a bridge procedure first. But now that it's been over a year since the bridge was installed, the implant feels just as natural as my real teeth!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Straight My Teeth was a UK orthodontic provider known for offering clear aligner treatments and related aftercare (retain ers and refinements), combining remote treatment planning with occasional in‑person appointments. Consumers researching the company typically look for information on treatment completion, retainers, refunds and ongoing support.