Reviews Analysed
21
We Collect & Analyse Reviews
Shaw Academy
Experiences & Reviews
Shaw Academy is an online education provider that offers short courses and certifications across practical and professional subjects. The platform historically provided live and on‑demand lessons, with paid certificate options and subscription or one‑off course pricing. Prospective learners often search for course quality, certificate recognition and account/membership terms when evaluating Shaw Academy.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
72d
Overall Rating
2.7
Our Analysis
🎯
Service quality
Many reviewers report problems with billing, cancelled or terminated memberships and difficulty obtaining refunds; a few cite responsive support experiences.
Share
Weak
20%
💰
Value for money
Multiple reviewers describe unexpected or duplicate charges, withheld refunds and disputes over lifetime memberships and paid certificates.
Share
Weak
16%
⚡
User experience
Several users report login, access or migration failures that interrupt courses; other users highlight flexible, self‑paced learning as positive.
Share
Weak
16%
🔧
Product quality
Course content is described as informative and up‑to‑date by some students, while others report poor or missing materials and withdrawn legacy courses.
Share
Mixed
12%
📞
Communication
Reports include persistent marketing calls/emails and automated or slow replies; a minority of reviews praise clear, helpful support responses.
Share
Weak
11%
⭐
Overall experience
Overall impressions vary: many negative accounts about billing and access contrast with positive reports of learning value and course usefulness.
Share
Weak
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Creative Writing Course
"
I had originally registered in a course called Creative writing from Shaw Academy.
It had little information and the content that was included was of poor quality.
During the free trial period, I was able to cancel.
They then informed me that they will improve the content and extended the free trial period for an additional year.
I didn't care and have since enrolled in a program with a more respectable organization.
Because I had never checked in, they called me at the end of the term to tell me that I could watch all of the fantastic content they'd added since my last visit for another 28 days for free.
I said I'd look into it to get the individual off the phone, and guess what?
They took a payment from my credit card 28 days later without ever talking to me about it.
They keep emailing, calling, and texting you; they are a nasty organization that you should avoid at all costs.
"
Adams Millan
Collected.reviews
Dec 06, 2021
Featured for: Unauthorised charge and persistent contact
Legitimate Learning Site
"I paid for a lifetime membership around 2017, and still access it. Recently I couldn't log in, this happened once before, and I was able to get it fix..."
CT Golfer
External Source
Mar 17, 2024
Featured for: Resolved migration and positive retention
Upskillist online educational site rebranding from Shaw Academy site, doesn’t result in a seamless migration of courses, course progress or ensure uninterrupted continuation of learning endeavours
"I originally joined Shaw Academy in 2019 to undertake a Foundation Trading course. The course supposedly consisted of live online tutorials and practi..."
Ray Ezra
External Source
Mar 19, 2024
Featured for: Course removal and migration failure
Quality material
"Shaw Academy is a quality, affordable learning platform. I don’t know if they still have the promotion, but I began the Master’s program about 5 years..."
Sylvia I
External Source
Nov 21, 2024
Featured for: Balanced praise and service notes
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
c
candace charles-brown
External Source
Aug 07, 2025
I don't have access to my account after…
I don't have access to my account after an error...
N
Nektaria Gogh
External Source
Jul 26, 2025
Scum
Scum. Charged me when i cancel before my free trial. They wouldn't give my money back no mat...
H
Haikal Mohammadi
External Source
Jun 21, 2025
Shaw academy is very useful for me
Shaw academy is very useful for me. I can study any time, anywhere very easily. I am...
R
Rodwin Lewis
External Source
Mar 23, 2025
MY MONEY WAS TAKEN TWICE AND THEY DID…
MY MONEY WAS TAKEN TWICE AND THEY DID NOT WANT PAY ME BACK...
Z
Zubair Zubair
External Source
Jan 13, 2025
how to get back the money from shaw…
how to get back the m...
S
Sylvia I
External Source
Nov 21, 2024
Quality material
Shaw Academy is a quality, affordable learning platform. I don’t know if they still have the promotion, but I began the Master’s program about 5 years...
M
Mfundi Matshika
External Source
Oct 22, 2024
Great super fine
...
J
Jabulani Chasara
External Source
Aug 11, 2024
Very informative and learn at your own pace
Great learning too i would recommend the new platform as there's new changes to the entire system as compared to the time when it was under old Shaw a...
C
Caz
External Source
Aug 08, 2024
Different name, same scam.
Changed name from Shaw Academy to Upskillist and once again cheated people out of their hard earned money. Wake up people, all positive reviews on her...
S
Sandra
External Source
Jun 07, 2024
Missing Certificate
I completed a psychology course on Shaw academy and paid for the certificate but...
S
Swapna
External Source
May 31, 2024
Avoid avoid avoid
I have written down the text for you. Here it is: "It's a genuine review. I don't usually give negative reviews. Shaw Academy changed the platform wit...
S
Saldash
External Source
Apr 21, 2024
Scam
Absolutely Scam. Just look for their unclean famous name on scam alert websites. Before saying how they stole money from me let me, I'll tell you how...
P
Patrick Kiarie
External Source
Apr 17, 2024
Course disrupted yet I have an active membership from shaw academy
Hi, you recently upgraded to upskillist and I transferred my shaw academy account as instructed..now I got disrupted at the verge of finishing my cour...
D
Dee
External Source
Mar 22, 2024
I believe it's a scam
For some reason after I paid I cannot get access to the account I sent an email t...
R
Ray Ezra
External Source
Mar 19, 2024
Upskillist online educational site rebranding from Shaw Academy site, doesn’t result in a seamless migration of courses, course progress or ensure uninterrupted continuation of learning endeavours
I originally joined Shaw Academy in 2019 to undertake a Foundation Trading course. The course supposedly consisted of live online tutorials and practi...
C
CT Golfer
External Source
Mar 17, 2024
Legitimate Learning Site
I paid for a lifetime membership around 2017, and still access it. Recently I couldn't log in, this happened once before, and I was able to get it fix...
B
Brandy Paulk Lemon
External Source
Mar 16, 2024
I was in the middle of a class and was…
I was in the middle of a class and was kicked out of the site. While trying to sign back in...
j
jay
External Source
Mar 15, 2024
I had bought a lifetime membership a…
I had bought a lifetime membership a few years ago. The terms and conditions never mentioned anything about memberships being te...
B
Brian Harrison
External Source
Feb 25, 2024
Great way to learn new skills
Really enjoying the course. Good, clear instructions which push you enough to stretch your le...
c
caio torretta
External Source
Feb 07, 2024
Its no doubt a scam
Its a scam, honestly I thought they would have been caught years ago. They charged me 40 euros a month for about 5 months, when I realized they would...
Conclusion
The reviewed feedback shows a clear pattern: many customers report billing disputes, account access problems and difficulties during a recent platform migration. At the same time, multiple reviewers praise course content, flexible self‑paced learning and, in some cases, helpful support responses. Consumers should check membership terms, billing practices and certificate delivery procedures before purchasing, and keep transaction records. If you already have an account, confirm migration steps and retain support correspondence to resolve access or refund issues efficiently.