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We Collect & Analyse Reviews

IT Governance
Experiences & Reviews

IT Governance is a UK-based provider specialising in information security and compliance services, including training, certification support, toolkits and consultancy for standards such as ISO 27001, PCI DSS and Cyber Essentials. Customers researching IT Governance commonly look for training quality, certification delivery, managed services and software tool usability.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 24d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Most reviewers praise helpful trainers, assessors and year‑round support; a minority report unresponsiveness and unresolved issues when disputing charges.

Share
22%
Strong
💰

Value for money

A small number of reviews report poor value due to missing deliverables or unexpected charges; many reviews do not discuss price.

Share
4%
Weak
⚡

User experience

Users commonly describe clear, practical courses and usable tools; occasional login problems and rushed sessions were reported by some delegates.

Share
13%
Strong
🔧

Product quality

Toolkits and courses are frequently described as comprehensive and effective; isolated reports note software glitches or certification delivery failures.

Share
26%
Strong
📞

Communication

Several reviews note prompt, informative pre‑sales and assessor communication; a minority describe unanswered emails and unavailable contacts.

Share
9%
Mixed
⭐

Overall experience

Most reviewers report positive outcomes from training, tool use and certification support; a minority recount service failures and missing deliverables.

Share
27%
Strong

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

L
Lauren Hawkins
trustpilot.com Sep 30, 2025

Excellent

Matthew was incredibly helpful, experienced, and knowledgeable. He delivered an excellent C-DPO course with examples for everything, really helping to...

R
Richard Stainforth
trustpilot.com Sep 30, 2025

10/10, fantastic compliance tool

Using the Cybercomply toolkit has enabled us to quickly and efficiently switch our policy management and compliance function...

J
Janine B
trustpilot.com Sep 30, 2025

AVOID LIKE THE PLAGUE

I have sent several emails asking why they took a payment for auto renewal and we did not receive Cyber Essential Certification. This is a bogus scamm...

G
Gtffg Vggyy
trustpilot.com Sep 30, 2025

Is that ok

...

P
Penny
trustpilot.com Sep 30, 2025

InfoSec Risk Assessment Workshop

I did enjoy the workshop and it helped to increase my understanding of risk assessment and management within ISO 27001. However, I did feel that there...

M
Mark Hawkins
trustpilot.com Sep 30, 2025

Worth the effort to become Cyber Essentials Plus Certified!

This was Bluegrass Digital's first time doing the certification and we opted for the PLUS certification, which was extra effort but worth it. James th...

A
Anurag Mishra
trustpilot.com Sep 30, 2025

The PCI DSS Lead Implementer Training

The PCI DSS Lead Implementer Training Course is an exceptional educational offering prepares participants for the intricate task of implementing the P...

J
John Molineux
trustpilot.com Sep 30, 2025

IT Goverance are an excellent partner…

IT Goverance are an excellent partner to help acheive Cyber Essentials. This has helped our business no end in assisitng our endusers to acheive compl...

L
Liam Crowder
trustpilot.com Sep 30, 2025

Great company to purchase training…

Great company to purchase training...

D
Daniela Paraschiv
trustpilot.com Sep 30, 2025

Certified ISO 27001:2022 ISMS Transition Training Course

It was easy to access the training program. The course was well presented although I expected to receive more examples used in day-to-day activity, sh...

D
Duncan Hall
trustpilot.com Sep 30, 2025

27001 transition from 2013 to 2022

Very useful insight into changes from 27001:2013 to the new version...

P
Paul
trustpilot.com Sep 30, 2025

Compliance made easy !

Compliance made easy ! Great team helped us secure our Cyber E...

T
Thomas Cook
trustpilot.com Sep 30, 2025

Certified GDPR Foundation and Practitioner Self-Paced Online Combination Training Course

Really happy with the course, covered all of the essentials and the trainer...

V
Vadims Nedveds
trustpilot.com Sep 30, 2025

Great service

Great service, Cyber comply is a great tool...

s
shilpa sharma
trustpilot.com Sep 30, 2025

The content of the course was good but…

The content of the course was good b...

L
Lorna B
trustpilot.com Sep 30, 2025

Successfully Completed Lead Auditor ISO27001:2022 Training - Highly Recommend IT Governance

I am thrilled to share that I successfully completed the self-paced online training for Lead Auditor ISO27001:2022 and passed the exam today. A specia...

K
KarenT
trustpilot.com Sep 30, 2025

Great courses for new staff and for compliance

We've used IT Governance's online GDPR/DPA2018 Course for our team and new starters since GDPR came in to force. Its a great way to support GDPR train...

A
Amanda
trustpilot.com Sep 30, 2025

Supportive helpful team

We work closely with IT Gov on maintaining our PCIDSS compliance and have done for several years. They provide year round suppo...

J
Jiby John Nedungatt
trustpilot.com Sep 30, 2025

PCI-DSS v4.0 Transition

We availed the services of IT Governance to transition our PCI-DSS certification to v4.0. IT Governance team was very helpful during the process. We h...

A
Andrew Laker
trustpilot.com Sep 30, 2025

Excellent trainer, course and materials

Excellent trainer who fully understood the course and related materials and was able to give excellent guidance related to the final exam. Co...

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Conclusion

Reviews show consistent strengths in training delivery, assessor support and the Cybercomply toolkit, with many customers reporting successful certifications and useful course materials. Several reviewers specifically praise named staff for onboarding and access support, and multiple companies report smooth PCI‑DSS and Cyber Essentials transitions. However, a small but notable set of reviews reports unresponsive customer service, missing certification delivery and software glitches; these complaints focus on refunds, unanswered emails and phone calls. Prospective customers should weigh frequent positive feedback about courses and tool usability against the isolated reports of service or delivery failures, and consider contacting support beforehand to clarify certification and renewal processes.