Buyers repeatedly praise in-store and live-sale staff for helpful service, often naming individuals, and they note fast deliveries. Shoppers also point to good prices on designer items and product quality that meets expectations. Separately, a steady group of consignors describe late or missing payments and messages that go unanswered. The result is a clear divide: strong buyer experiences versus weak consignor-facing processes.
Examples from available reviews (Dec 2022 – Mar 2026).
Named staff provided great and helpful service.
“Hannah, Laura, and Regina were a great and helpful service”
Sales associates helped find exact jackets and created a wonderful experience.
“Joya and Dimitri could not have been more amazing and helpful.”
Accuses company of not paying for almost a year and cheating consignors.
“They cheat and lower prices below you agree”
Reviewer issued county court claim after company failed to respond.
“I've now issued a county court claim against this company”
Reviewers often call out staff by name and describe friendly, patient, attentive help during in-store fittings and live sales. Several five-star reviews mention personal support and standout interactions. Service complaints appear only rarely.
Shoppers mention steep discounts and designer items priced well, including one review noting deep markdowns and easy site navigation. Several buyers say purchases match the description and feel worth the money. The sample shows no ongoing pattern of pricing complaints.
Live events and TikTok lives come across as engaging and fun, and repeat buyers describe ordering as smooth with deliveries that meet expectations. In-store visits get similar praise for helpful staff and tailored fittings. Consignor experiences split off because of separate issues with payments and responses noted elsewhere.
Buyers say items arrive as described and meet quality expectations, with specific mentions of designer pieces fitting well. Multiple reviews pair strong presentation with quality that impresses. No repeating theme of product defects shows up.
The main negative theme centres on delayed or missing consignor payments and messages that do not get answered. Several reviews describe waits of months, alleged sales without payment, and escalation to legal claims. Mentions of good communication are scarce compared with these reports.
Buyer-facing experiences are mostly positive, driven by staff service, product quality, and perceived value. Consignor-facing processes show repeated breakdowns in payment timing and responsiveness, leading to formal complaints. Reviews highlight a sharp contrast between front-of-house performance and back-office handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer urges victims to organise a collective claim and warns buyers.
“DO NOT BUY!”
Staff tried the dress on and provided friendly, helpful service.
“Regina and Hannah were fantastic”
Named staff provided great and helpful service.
“Hannah, Laura, and Regina were a great and helpful service”
Professional, kind and patient staff made shopping enjoyable.
“Regina, Laure & Hannah are simply brilliant!”
Quality exceeded expectations and customer service was excellent.
“The quality was really impressive.”
Consignor still chasing payment months after high-value items were provided.
“DO NOT SELL ANYTHING ON THIS PLATFORM”
Purchased well-priced quality items from professional, entertaining seller.
“always great quality and very well priced!”
Accuses company of not paying for almost a year and cheating consignors.
“They cheat and lower prices below you agree”
Happy with products received and satisfied with delivery.
“Thanks 😊 am happy with products I received and happy with delivery 😀”
Repeated purchases were fantastic and staff were consistently helpful.
“everything I have received has been fantastic”
Coat matched description, delivered quickly, and was well priced.
“Coat was as described, delivered very quickly and very well priced”
Designer items collected, seller unpaid and items not visible online.
“I believe they have either lost my items or sold them and not interested in paying me.”
Reviewer alleges company sold pieces and owes them thousands, calling it a scam.
“This shop is a scam”
Had a great experience and would highly recommend staff.
“Had a really great experience and would highly recommend it.”
Found nice deals and staff were helpful with queries.
“I got some really nice deals.”
Enjoyable live sales with great deals on designer goods.
“Had the best deals and most fun on live with Hannah and Regina.”
Reviewer issued county court claim after company failed to respond.
“I've now issued a county court claim against this company”
Company was understanding and supportive according to reviewer.
“I guess company been very understanding and supportive”
Tiktok lives allowed good interaction and prompt, perfect purchases.
“Tiktok lives with Lor are great”
Burberry bag sold but consignor never paid and was repeatedly ghosted.
“But there is no payment.”
Seller reported items sold but received no payment or sale details.
“I was never told how much they sold for”
Consignors claim they are ignored and not paid for sold items.
“Consigners don’t get paid!!!”
Seller waited months and experienced ignored emails and no payment.
“Appalling sham company!”
Staff were super helpful and selection was fairly priced.
“Ekin Dimitri and istar were amazing!”
Sold items months ago with no payment and unresponsive staff.
“I still haven't received the money for 2 items”
Consignor described repeated long payment delays despite website promises.
“Getting paid is like getting a tooth extracted .”
Seller paid only after legal threat following weeks of chasing payments.
“The only way I got paid was after weeks of emailing”
Positive shopping experience but consigning led to months-long unpaid payments.
“I have been overdue payments for consigning items that have sold months ago”
Found perfect Burberry trench and received lovely in-store service.
“Found a Burberry trench that fit like a dream.”
Items sold but seller initially unpaid and ignored until public complaint.
“I was never paid.”
Reviewer reported very bad service.
“Very bad service”
Seller not paid for months and believes items may be mishandled.
“No payment after many months”
Sales associates helped find exact jackets and created a wonderful experience.
“Joya and Dimitri could not have been more amazing and helpful.”
Seller alleges company kept proceeds and hasn't paid since April.
“Honestly if I could go lower than 1 star I would.”
Long-term consignor reports repeated chasing and overdue payments without resolution.
“I am 10 weeks overdue and they have still not paid me”
Bag sold two months ago but seller still awaiting payment despite chasing.
“My channel bag sold 2 months ago no payment”
Eight items were sold with delayed payments, partially resolved later.
“They’ve sold 8 of my items and have not been paid for them.”
Payments frequently late despite promises and repeated chasing.
“Payments are not made on time despite many emails and phone calls”
Amber provided friendly, knowledgeable service and went above and beyond.
“Amber was very friendly and knowledgeable.”
Seller alleges items sold and not paid, now pursuing legal action.
“They are thieves”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
CSD runs a resale business focused on pre-owned designer clothing and accessories. It sells through an online platform and also offers in-person shopping and live sales events. The company provides authentication, listings, and logistics such as delivery and returns. CSD maintains accounts for buyers and consignors and offers ways to ask questions and track orders.