Reviews show a clear split between buyer and consignor experiences. Several shoppers praise CSD for authentic designer items, helpful sales staff and easy site navigation. At the same time, a substantial number of consignors report long delays or failures to receive payment, poor responses to enquiries and, in some cases, the need to escalate to legal action. If you plan to buy, reviews indicate good product quality and service in store; if you plan to consign, carefully review written payout terms, keep records of items and communications, and consider alternative consignment options or safeguards.
Examples from available reviews (Dec 2022 – Feb 2026).
They offered authentic designer items at steep discounts with easy website navigation.
“The prices were steeply discounted at up to 90% off retail”
Consignor described repeated long payment delays despite website promises.
“Getting paid is like getting a tooth extracted .”
Sales associates helped find exact jackets and created a wonderful experience.
“Joya and Dimitri could not have been more amazing and helpful.”
Seller paid only after legal threat following weeks of chasing payments.
“The only way I got paid was after weeks of emailing”
Numerous consignors report delayed or missing payouts and contractual breaches; a minority describe smooth, helpful in‑store service for buyers.
Buyers describe steep discounts and good value on designer pieces; a few consignors report promotions reduced their expected proceeds.
Shoppers often praise store staff and site navigation, while consignors repeatedly describe a frustrating selling and payment process.
Multiple buyers report authentic, well‑conditioned designer items and a good selection, with positive comments about fit and quality.
Many consignors report ignored calls or emails and templated replies about payments; some in‑store staff are singled out as helpful.
Overall impressions split: positive in‑store shopping experiences contrast with numerous, persistent complaints from consignors about payments.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer urges victims to organise a collective claim and warns buyers.
“DO NOT BUY!”
Staff tried the dress on and provided friendly, helpful service.
“Regina and Hannah were fantastic”
Named staff provided great and helpful service.
“Hannah, Laura, and Regina were a great and helpful service”
Professional, kind and patient staff made shopping enjoyable.
“Regina, Laure & Hannah are simply brilliant!”
Quality exceeded expectations and customer service was excellent.
“The quality was really impressive.”
Consignor still chasing payment months after high-value items were provided.
“DO NOT SELL ANYTHING ON THIS PLATFORM”
Purchased well-priced quality items from professional, entertaining seller.
“always great quality and very well priced!”
Accuses company of not paying for almost a year and cheating consignors.
“They cheat and lower prices below you agree”
Happy with products received and satisfied with delivery.
“Thanks 😊 am happy with products I received and happy with delivery 😀”
Repeated purchases were fantastic and staff were consistently helpful.
“everything I have received has been fantastic”
Coat matched description, delivered quickly, and was well priced.
“Coat was as described, delivered very quickly and very well priced”
Designer items collected, seller unpaid and items not visible online.
“I believe they have either lost my items or sold them and not interested in paying me.”
Reviewer alleges company sold pieces and owes them thousands, calling it a scam.
“This shop is a scam”
Had a great experience and would highly recommend staff.
“Had a really great experience and would highly recommend it.”
Found nice deals and staff were helpful with queries.
“I got some really nice deals.”
Enjoyable live sales with great deals on designer goods.
“Had the best deals and most fun on live with Hannah and Regina.”
Reviewer issued county court claim after company failed to respond.
“I've now issued a county court claim against this company”
Company was understanding and supportive according to reviewer.
“I guess company been very understanding and supportive”
Tiktok lives allowed good interaction and prompt, perfect purchases.
“Tiktok lives with Lor are great”
Burberry bag sold but consignor never paid and was repeatedly ghosted.
“But there is no payment.”
Seller reported items sold but received no payment or sale details.
“I was never told how much they sold for”
Consignors claim they are ignored and not paid for sold items.
“Consigners don’t get paid!!!”
Seller waited months and experienced ignored emails and no payment.
“Appalling sham company!”
Staff were super helpful and selection was fairly priced.
“Ekin Dimitri and istar were amazing!”
Sold items months ago with no payment and unresponsive staff.
“I still haven't received the money for 2 items”
Consignor described repeated long payment delays despite website promises.
“Getting paid is like getting a tooth extracted .”
Seller paid only after legal threat following weeks of chasing payments.
“The only way I got paid was after weeks of emailing”
Positive shopping experience but consigning led to months-long unpaid payments.
“I have been overdue payments for consigning items that have sold months ago”
Found perfect Burberry trench and received lovely in-store service.
“Found a Burberry trench that fit like a dream.”
Items sold but seller initially unpaid and ignored until public complaint.
“I was never paid.”
Reviewer reported very bad service.
“Very bad service”
Seller not paid for months and believes items may be mishandled.
“No payment after many months”
Sales associates helped find exact jackets and created a wonderful experience.
“Joya and Dimitri could not have been more amazing and helpful.”
Seller alleges company kept proceeds and hasn't paid since April.
“Honestly if I could go lower than 1 star I would.”
Long-term consignor reports repeated chasing and overdue payments without resolution.
“I am 10 weeks overdue and they have still not paid me”
Bag sold two months ago but seller still awaiting payment despite chasing.
“My channel bag sold 2 months ago no payment”
Eight items were sold with delayed payments, partially resolved later.
“They’ve sold 8 of my items and have not been paid for them.”
Payments frequently late despite promises and repeated chasing.
“Payments are not made on time despite many emails and phone calls”
Amber provided friendly, knowledgeable service and went above and beyond.
“Amber was very friendly and knowledgeable.”
Seller alleges items sold and not paid, now pursuing legal action.
“They are thieves”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
CSD (Consigned Sealed Delivered) is a consignment retailer specialising in pre‑owned designer clothing and accessories. It operates through online listings and at least one physical shop, facilitating sales by consignors and purchases by shoppers. Typical services include item listing, authentication checks and resale on behalf of the consignor. Consumers researching CSD should review consignment terms, payout timing and contact procedures before selling items.