Reviews Analysed
21
We Collect & Analyse Reviews
CloudLearn
Experiences & Reviews
CloudLearn is an online education platform focused on course delivery, student advisory and exam administration for secondary and post-secondary qualifications. It typically combines tutor support, digital course material and payment/financing options for learners who prefer remote study.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
29d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Most reviewers report helpful, proactive student advisors and coordinators who assist with enrolment, set-up and finance.
Share
Strong
24%
💰
Value for money
Several reviewers question whether course content and support justify the price; payment flexibility is noted but value concerns persist.
Share
Weak
6%
⚡
User experience
Learners report both engaging, well‑structured courses and problems with interface, missing media and a sense of isolation on some courses.
Share
Mixed
11%
🔧
Product quality
Course materials and teaching receive praise in many cases, but others note content errors, mismatched textbooks and sparse learning activities.
Share
Mixed
11%
📞
Communication
Most reviewers highlight quick, helpful email and advisor responses; a minority report slow or reactive replies, especially around payments.
Share
Strong
23%
⭐
Overall experience
Overall impressions are largely positive where students received active advisor support; negative experiences stem from content or engagement issues.
Share
Strong
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Great experience with Keli
"Great experience with Keli, who helped me with exte..."
Di
Trustpilot
Sep 30, 2025
Featured for: Positive service, quick and efficient
Payment Process
"CloudLearn is a GREAT resource, but the response and cooperation can be a little slow or reactive. Had trouble getting cooperation in making a payment..."
customer
Trustpilot
Sep 30, 2025
Featured for: Payment process problems, slow response
Have had way better experiences
"The layout of the actual lessons are fine (doing a level maths). However as an auditory learner I found there were not enough videos and too much writ..."
customer
Trustpilot
Sep 30, 2025
Featured for: Insufficient media, missing content, value concerns
I bought the A Level Edexcel English…
"I bought the A Level Edexcel English Literature course, I really enjoyed the prose and drama texts from A Streetcar Named Desire, Hamlet, Frankenstein..."
Matilda
Trustpilot
Sep 30, 2025
Featured for: Course success, detailed materials praised
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
c
customer
trustpilot.com
Sep 30, 2025
Payment Process
CloudLearn is a GREAT resource, but the response and cooperation can be a little slow or reactive. Had trouble getting cooperation in making a payment...
M
Mr James Coles
trustpilot.com
Sep 30, 2025
Informative and quick to respond to my…
Informative and quick t...
D
Di
trustpilot.com
Sep 30, 2025
Great experience with Keli
Great experience with Keli, who helped me with exte...
c
customer
trustpilot.com
Sep 30, 2025
Getting through to pay for the course…
Getting through to pay for the course and sign up is really great really quick in getting bavk to you and quick sign up once...
C
Customer
trustpilot.com
Sep 30, 2025
CloudLearn's English course is very…
CloudLearn's English course is very beneficial, and their teaching methods are very constructive....
D
Debbie Higgin
trustpilot.com
Sep 30, 2025
Very helpful in getting my finances…
Very helpful in getting my finances sort...
c
customer
trustpilot.com
Sep 30, 2025
Have had way better experiences
The layout of the actual lessons are fine (doing a level maths). However as an auditory learner I found there were not enough videos and too much writ...
K
Kristy French
trustpilot.com
Sep 30, 2025
Great customer service via email
A few issues signing up but mainly with the payment platform not actually Cloud Learn. An...
F
Faffs
trustpilot.com
Sep 30, 2025
Super
Absolutely , excellent customer service...
S
Shane Ward
trustpilot.com
Sep 30, 2025
Brilliant
Our daughter didn't have great experience in mainstream school and we looked to home-school this was in Year 9 we used a platform before cloud learn t...
M
Matilda
trustpilot.com
Sep 30, 2025
I bought the A Level Edexcel English…
I bought the A Level Edexcel English Literature course, I really enjoyed the prose and drama texts from A Streetcar Named Desire, Hamlet, Frankenstein...
E
Erica Chambers
trustpilot.com
Sep 30, 2025
Very Isolating Experience
I joined to do a Sociology GCSE, the interface is good to use - but you do get the feeling there is nobody else there. There's a little forum where ot...
D
Dagmara
trustpilot.com
Sep 30, 2025
Fantastic course
The course is interesting and very well prepared. The coordinators are super professional and u...
A
Ahmed Hussain
trustpilot.com
Sep 30, 2025
I signed my son up for A Level Maths…
I signed my son up for A Level Maths during his gap year while he decides on his future path before university. I spoke with student advisor Rachel Fa...
D
David Lane
trustpilot.com
Sep 30, 2025
Supportive Student Advisor at Cloudlearn
Keli Gibson (Student Advisor) has genuinely been supportive and understanding in my daughters Cloudlearn studies. My daughter has had many setbacks in...
H
Hassane
trustpilot.com
Sep 30, 2025
I had a great experience with…
I had a great experience with CloudLearn. The team, including Niamh, Katie, and Laurie-Alysia, provided excellent support during enrollment and setup....
R
Rachel
trustpilot.com
Sep 30, 2025
Great service
Laurie was very helpful in the process of setting up my daughter to clou...
N
Natalie Donaldson
trustpilot.com
Sep 30, 2025
IGCSE Geography course
I contacted Cloudlearn to get my daughter an online Geography IGCSE course. I dealt with Niamh who was very friendly, polite, professional and informa...
F
FH
trustpilot.com
Sep 30, 2025
Would highly recommend CloudLearn.
Would highly recommend CloudLearn. Throughout my Daughters course. I have had the pleasure of receiving the best support from Keli. Keli has been very...
A
Amica Taylor
trustpilot.com
Sep 30, 2025
Okay for booking exams, not great course content
I enrolled on the maths course a year ago and Just got my results back from the IGCSE maths course I got 193 out of 200. Sat exams in November 2024. C...
Conclusion
Reviews indicate CloudLearn delivers strong advisor-led support and straightforward exam administration, with multiple mentions of advisors (for example Keli and Laurie) who help with enrolment and finance. However, several learners report variable course content quality, occasional errors or mismatched materials, and a dated or cramped user interface. Communication is usually fast by email, but a minority experienced slow responses around payments or promised callbacks. Prospective students should weigh the likely need for supplementary learning resources for some courses, confirm textbook alignment before purchase and check payment/financing terms during enrolment.