Reviews show NordVPN is frequently praised for fast, reliable connections and ease of setup, with multiple users reporting successful streaming and everyday use. Customer support is regularly highlighted as responsive and helpful, sometimes mentioning agents by name. However, several reviewers report issues with trial terms, billing or refunds and specific platform problems (notably Windows startup or QR-login). If streaming, speed and simple apps are priorities, reviews are broadly positive; if you are concerned about trial terms, cancellation or Windows-specific behaviour, check billing policies and device compatibility before purchasing.
Examples from available reviews (Nov 2021 – Feb 2026).
NordVPN provides reliable, easy-to-use protection with excellent support.
“Great service, great price and easy to install.”
User says 30-day trial was misleading and subscription billing was problematic.
“30 trial is a misleading scam”
Works well on many platforms but fails and is slow on Windows.
“on Windows, it's the worst experience possible.”
Customer service quickly fixed the problem within five minutes.
“Fast agent customer service fixed my problem within 5 min, Thank you Oriana Landeta.”
Reviewers most often report reliable, fast servers and stable connections; several note smooth streaming and daily use without interruption.
Some reviewers cite competitive pricing, while others describe confusing trial terms, unexpected long subscriptions and refund disputes.
Many users describe easy setup and straightforward apps; a minority report Windows startup, QR-login or account-access problems.
Frequent mentions of fast, stable connections and successful unblocking of regional content; a few note startup or access failures.
Support is often praised for quick, helpful responses and named agents; several reviews describe unresolved billing or trial exchanges.
Most reviewers describe a positive overall experience with security and streaming; a smaller group reports billing or access frustrations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
VPN works well but renewal pricing is perceived as too expensive.
“the rate increase after my introductory year seems to be way too expensive.”
Support resolved an old Mac OS issue very quickly.
“I had a problem with an old version of Mac OS and NordVPN were able to resolve the issue very quickly.”
Support quickly helped after duplicate charges due to account confusion.
“the support service from M. López was really helpful”
Jacobo Pimentel provided excellent service.
“Jacobo Pimentel did a great job”
Works immediately out of the box; simple and effective.
“It works straight out of the box. Simple and effective.”
Customer service helped change the email address successfully.
“Changed my email adress and needed some help from customer service. Thank you for the good job.”
The process was simple and to the point.
“It was simple and to the point.”
Easy to use with a great UI, fair pricing and solid connections.
“Easy to use, great UI, Fair Pricing, great, solid connections.”
Could not establish connections in China; VPN proved unusable there.
“it proved entirely useless!”
Servers perform well and support promptly resolved billing issues.
“the support is stellar and resolved my issues quickly for me.”
Found the app cost-effective, protective and compatible across systems.
“protective, cost affective application that is compatible with multiple operating systems”
Service was very friendly and provided a good solution.
“Very friendly service with a very good solution!”
Child's unauthorised subscription charged monthly; refund refused.
“have been taking money from his account on a monthly basis.”
Auto-renewal charged much more than prior price without notice.
“auto-renewed for double the price (156 CHF) for only a 1-year plan without notice ???!!!”
Connection reliable but experienced severe speed reductions.
“at first the speed reduction was 99.5%.”
Reviewer finds the tool exceptional to use.
“What a complete an exceptional tool to use!”
Provides great protection and kind customer service.
“Great protection kind customer service good”
Was charged despite turning off auto-renewal; refund not given.
“They still charged me even when i had my auto renewal switched off”
Clara Vergara provided prompt support and resolved the issue quickly.
“Clara Vergara was very helpful good support put through to an agent very quickly who resolved the problem”
User cannot remember password and requests a reset email.
“can’t remember my password so can’t sign in”
Easy to set up and works as expected.
“Works great, so easy to setup, does what it says on the tin”
VPN works well and makes the user feel secure.
“It works very well and i feel secure”
Support agent Raphael Montague helped solve installation problems.
“helped me solve my problem with installing the app”
Overall fantastic experience, but requests better yearly offers and recovery.
“My entire experience has been fantastic and I would highly recommend.”
Support quickly and friendly resolved the user's issue.
“i was surprised how fast the support solved my issue!!”
Unable to log in with QR code, causing frustration.
“I cannot login using the QR code.”
User says 30-day trial was misleading and subscription billing was problematic.
“30 trial is a misleading scam”
NordVPN enabled watching Swiss television while in Germany.
“My best experience with NordVPN is that it allows me to watch Swiss television in Germany again.”
Works well on many platforms but fails and is slow on Windows.
“on Windows, it's the worst experience possible.”
Provides fast, reliable connections with occasional site compatibility issues.
“Reliable super fast connections.”
Connection is easy and straightforward to use.
“easy to connect”
Customer service quickly fixed the problem within five minutes.
“Fast agent customer service fixed my problem within 5 min, Thank you Oriana Landeta.”
The product works reliably without issues.
“It just WORKS”
Easy to use, with regular updates and good service.
“Easy to use, regular updates and great service”
Enjoys the ability to be shown wherever they want.
“Love the ability to be shown were ever I want. Fantastic”
Operator was competent, collaborative and solved the problem simply.
“the operator is competent and collaborative and solve the problem explain me simply”
Reviewer finds it the best VPN for uninterrupted streaming and stability.
“Best for streaming with no interuptions and best for stable connections.”
Received excellent support from Ramon Collado.
“super support Ramon Collado”
Requested refund was not granted.
“Refund not granted.”
Reviewer states the service was great.
“Great service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
NordVPN is a commercial virtual private network (VPN) service operated by Nord Security. It provides encrypted connections and client apps for major platforms, a global server network and features commonly used for streaming, privacy and remote access. Consumers researching NordVPN typically compare its speed, platform support, customer service and billing policies.