Reviews Analysed
21
We Collect & Analyse Reviews
NordVPN
Experiences & Reviews
NordVPN is a commercial virtual private network (VPN) service operated by Nord Security. It provides encrypted connections and client apps for major platforms, a global server network and features commonly used for streaming, privacy and remote access. Consumers researching NordVPN typically compare its speed, platform support, customer service and billing policies.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
19d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Reviewers most often report reliable, fast servers and stable connections; several note smooth streaming and daily use without interruption.
Share
Strong
18%
💰
Value for money
Some reviewers cite competitive pricing, while others describe confusing trial terms, unexpected long subscriptions and refund disputes.
Share
Mixed
5%
⚡
User experience
Many users describe easy setup and straightforward apps; a minority report Windows startup, QR-login or account-access problems.
Share
Mixed
20%
🔧
Product quality
Frequent mentions of fast, stable connections and successful unblocking of regional content; a few note startup or access failures.
Share
Strong
16%
📞
Communication
Support is often praised for quick, helpful responses and named agents; several reviews describe unresolved billing or trial exchanges.
Share
Mixed
12%
⭐
Overall experience
Most reviewers describe a positive overall experience with security and streaming; a smaller group reports billing or access frustrations.
Share
Strong
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
VPN services
"Having a secure VPN is extremely important to me. I use my devices for work and play, so my data and privacy are very important. NordVPN has been great so far, and the support team is top notch. Great service, great price and easy to install.The speed of their servers is outstanding. It's easy to use and you can set up NordVPN on all of your devices with just one account! I'm now using their services every day and I feel safe knowing that my data is secure, no matter where I am. If you want to secure your data and device, think about this amazing company, and if you're not sure what to choose, there's plenty of support available to help you. "
Georgia Magnolia
Collected.reviews
Nov 24, 2021
Featured for: Broad positive: service, price, speed
I thought I had a 30 day trial
"I thought I had a 30 day trial. I was unable to access the websites I had been able to using Norton when in France and Vienna. On day 30 I cancelled m..."
Gerry Rayman
Trustpilot
Sep 30, 2025
Featured for: Negative: trial, billing, refund issues
Satisfactory Experience
"The application works very well on Linux, iOS, and Android. However, on Windows, it's the worst experience possible. Terrible. The VPN service takes a..."
NordVPN User
Trustpilot
Sep 30, 2025
Featured for: Mixed: Windows startup and support
Fast agent customer service fixed my issue with VPN
"Fast agent customer service fixed my probl..."
WhaleTheDragon
Trustpilot
Sep 30, 2025
Featured for: Fast support resolution, named agent
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
B
Billy Smith
trustpilot.com
Sep 30, 2025
Works great
Works great, so easy to setup...
L
Lars-Erik Alversjö
trustpilot.com
Sep 30, 2025
It works very well and i feel secure
It works very well...
N
NordVPN Customer
trustpilot.com
Sep 30, 2025
Employee of the month !
what made my experience great is the great gentleman Raphael Montague , hel...
N
NordVPN Customer Laura
trustpilot.com
Sep 30, 2025
My entire experience has been fantastic…
My entire experience has been fantastic and I would highly recommend. I would like better yearly offers for service as repeat...
d
dennis
trustpilot.com
Sep 30, 2025
i was surprised how fast the support…
i was surprised how fast the support solved my issue!! very friendly also!!!...
R
Reginald Max
trustpilot.com
Sep 30, 2025
I cannot login using the QR code
I cannot login using the QR...
G
Gerry Rayman
trustpilot.com
Sep 30, 2025
I thought I had a 30 day trial
I thought I had a 30 day trial. I was unable to access the websites I had been able to using Norton when in France and Vienna. On day 30 I cancelled m...
K
KPP
trustpilot.com
Sep 30, 2025
TV rights restrictio
My best experience with NordVPN is that it allow...
N
NordVPN User
trustpilot.com
Sep 30, 2025
Satisfactory Experience
The application works very well on Linux, iOS, and Android. However, on Windows, it's the worst experience possible. Terrible. The VPN service takes a...
C
Chris Ford
trustpilot.com
Sep 30, 2025
Reliable super fast connections
You hardly know that you are using a VPN. Reliable super fast connections. Just occasionally I have to pause the VPN...
M
Mark
trustpilot.com
Sep 30, 2025
easy to connect
...
W
WhaleTheDragon
trustpilot.com
Sep 30, 2025
Fast agent customer service fixed my issue with VPN
Fast agent customer service fixed my probl...
H
Hans Bausenwein
trustpilot.com
Sep 30, 2025
NordVPN just always WORKS
...
C
Chris Capp
trustpilot.com
Sep 30, 2025
Easy to use
Easy to use, regular up...
E
Eduardo Cuenca Jr.
trustpilot.com
Sep 30, 2025
Love the ability to be shown were ever…
Love the ability to be shown...
N
NordVPN Customer
trustpilot.com
Sep 30, 2025
the operator is competent and…
the operator is competent and collaborati...
N
NordVPN Customer
trustpilot.com
Sep 30, 2025
Best VPN I've used so far
Best VPN I've used so far. Best for streaming wit...
N
NordVPN Customer
trustpilot.com
Sep 30, 2025
super support Ramon Collado
...
S
Salvatore Cavallaro
trustpilot.com
Sep 30, 2025
Refund not granted.
...
W
Wayne Kerr
trustpilot.com
Sep 30, 2025
Great service.
...
Conclusion
Reviews show NordVPN is frequently praised for fast, reliable connections and ease of setup, with multiple users reporting successful streaming and everyday use. Customer support is regularly highlighted as responsive and helpful, sometimes mentioning agents by name. However, several reviewers report issues with trial terms, billing or refunds and specific platform problems (notably Windows startup or QR-login). If streaming, speed and simple apps are priorities, reviews are broadly positive; if you are concerned about trial terms, cancellation or Windows-specific behaviour, check billing policies and device compatibility before purchasing.