Reviews Analysed
7
We Collect & Analyse Reviews
O&O Software
Experiences & Reviews
O&O Software develops Windows system utilities focused on backup, disk imaging, defragmentation and secure data erasure. The company distributes both paid and free tools and provides technical support and licence-based product activation. People searching reviews typically look for reliability of backup tools, licence activation behaviour and the responsiveness of support channels.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
13d
Overall Rating
1.8
Our Analysis
🎯
Service quality
Most reviewers describe recent poor helpdesk responses and unresolved issues; one long‑term user praised earlier support experiences.
Share
Weak
15%
💰
Value for money
Several reviewers question licence validity and the pricing model; one reviewer called products worthy but most report poor perceived value.
Share
Weak
18%
⚡
User experience
Users report activation, installation and usability problems; some tools are described as easy to use while others cause confusion or failures.
Share
Weak
18%
🔧
Product quality
Backup features receive some praise, but multiple reviews report malfunctioning functions, confusing modes and one alleged system‑level failure.
Share
Weak
15%
📞
Communication
Multiple reviewers report defensive or inaccessible support and difficulty contacting help; one reviewer explicitly praised past support interactions.
Share
Weak
15%
⭐
Overall experience
Overall mixed: one long‑term positive user, but most recent reviews describe functional failures, licence issues and unsatisfactory support.
Share
Weak
18%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 7 verified reviews (November 2021 – September 2025).
O&O Browser Privacy and O&O Auto Backup systems
"I've been a user of O&O products for over 2 years, and I have been thrilled with the quality of their products! I've used O&O's backup software on several PCs, and it has saved me from THOUSANDS of dollars in lost information. The software works seamlessly and flawlessly, and is very easy to use.Thanks a million times for the support you have always given me when I have a concern. I don't know what I could do without your O&O Browser Privacy and O&O Auto Backup systems. I no longer have to fear the safety of my data, privacy as well as loss of information. The items are of good quality, easy to maintain and worthy of the prices."
Raelynn Davis
Collected.reviews
Nov 25, 2021
Featured for: Long‑term user praising backups and support
O&O softwareand helpdesk is worse.
"I have used O&O software for years, bought several programs and also pay a monthly fee for the Powerpack version. The last two months the programs are..."
Frans Steijn
Trustpilot
Sep 30, 2025
Featured for: Detailed complaint about helpdesk failures
A wasted experince
"I used their clean wipe program on a file to try and keep it from returning over and over. My Computer shut down, upon reboot it goes to start windows..."
Joseph Michael “JeauJeau” Redd
Trustpilot
Sep 30, 2025
Featured for: Alleged system damage after wiping
Famous Defrag software
"I bought their famous Defrag software and although I was happy with my purchase, a couple of things I very much dislike. - First of all, the software..."
Luki
Trustpilot
Sep 30, 2025
Featured for: In‑depth defrag usability and pricing critique
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 7 reviews
All Customer Reviews
Sources: Trustpilot (5) · Collected.reviews (2) · Quotes shortened · As of: September 2025
F
Frans Steijn
trustpilot.com
Sep 30, 2025
O&O softwareand helpdesk is worse.
I have used O&O software for years, bought several programs and also pay a monthly fee for the Powerpack version. The last two months the programs are...
K
Kees
trustpilot.com
Sep 30, 2025
Purchased a license and it says I have…
Purchased a license and it says I have activated it on too many computers even though I didn't. Also I'm not able to contact sup...
J
Joseph Michael “JeauJeau” Redd
trustpilot.com
Sep 30, 2025
A wasted experince
I used their clean wipe program on a file to try and keep it from returning over and over. My Computer shut down, upon reboot it goes to start windows...
J
John Spence
trustpilot.com
Sep 30, 2025
Do not buy safeerase it wipes all your…
Do not buy safeerase it wipes all your edge settings and is generally poor to use Diskimage is good at backing up but...
L
Luki
trustpilot.com
Sep 30, 2025
Famous Defrag software
I bought their famous Defrag software and although I was happy with my purchase, a couple of things I very much dislike. - First of all, the software...
Y
Your name
Collected.reviews
Aug 28, 2022
Your purchase
R
Raelynn Davis
Collected.reviews
Nov 25, 2021
O&O Browser Privacy and O&O Auto Backup systems
I've been a user of O&O products for over 2 years, and I have been thrilled with the quality of their products! I've used O&O's backup software on several PCs, and it has saved me from THOUSANDS of dollars in lost information. The software works seamlessly and flawlessly, and is very easy to use.Thanks a million times for the support you have always given me when I have a concern. I don't know what I could do without your O&O Browser Privacy and O&O Auto Backup systems. I no longer have to fear the safety of my data, privacy as well as loss of information. The items are of good quality, easy to maintain and worthy of the prices.
Conclusion
Reviews show a split experience: a long‑term user praises backup reliability, while most recent reviewers report support, licence and functionality problems. Several customers describe activation or helpdesk barriers and unclear responses when features fail. Multiple reports raise concerns about certain tools’ behaviour and the pricing/licence renewal model. Prospective buyers should test tools in a non‑critical environment, verify licence sellers before purchase and keep records when contacting support.