Most reviews describe on-time, well-organised deliveries and a simple subscription that helps customers stay on track with monthly flea and worm treatments. Many customers say the parasite products work well, are well tolerated, and come in a useful range. A minority report late or missing deliveries and difficulty reaching a person. A small number mention premium increases with no clear explanation after they contacted the company.
Examples from available reviews (Oct 2022 – Mar 2026).
Orders fail to arrive on time and sometimes do not arrive.
“It never arrives on time and that's even if it does turn up at all”
Customer struggles with email and wants to speak to a human.
“I just want to speak to a human being to resolve my problem”
Easy-to-use service with orders always arriving on time.
“Order always on time.”
Product keeps cats flea- and worm-free and arrives monthly.
“This product does keep my girls (cats) free from fleas and worms.”
Service dominates the reviews, with many comments pointing to quick dispatch and dependable scheduling. Several reviewers highlight well-run fulfilment and deliveries arriving on time. One review describes repeated late or missing orders, standing out against the mostly positive feedback.
Only a few reviews mention value, but those that do are positive. Customers who talk about price say they are happy with the cost of treatments and feel the service offers protection at a reasonable price.
Many comments focus on ease of use, describing a straightforward website and simple subscription setup. Several customers say automatic monthly deliveries and postal reminders mean they don’t have to remember dosing. A few also call the subscription stress-reducing and time-saving.
Reviews often describe flea and worm treatments as effective and of a good standard. Multiple customers note the treatments do not irritate their pets and that repeat orders stay consistent in quality. Reviewers also mention a useful product range for cats and dogs.
A small number of reviews give mixed feedback on communication. Several customers praise fast, detailed replies and proactive suggestions for cheaper alternatives. Others ask for direct contact with a person and report premium changes they say were not explained after they informed the company.
Most reviews read positively, driven by reliable deliveries, easy subscriptions, and products that work. A smaller but noticeable group of low-rated reviews about delivery failures and contact problems creates a clear split between very satisfied and dissatisfied customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer struggles with email and wants to speak to a human.
“I just want to speak to a human being to resolve my problem”
Product is reliably delivered and dispatched promptly.
“Very reliable and promptly dispatched”
Service is prompt and excellent.
“Prompt great service!”
Easy-to-use service with orders always arriving on time.
“Order always on time.”
Service is reliable and easy to use.
“Reliable and easy”
Premium increased after informing company without explanation.
“you put my premium up with out saying why”
Product appears effective when applied monthly as needed.
“Appears to work upto when needed to be applied at end of each month”
Product keeps cats flea- and worm-free and arrives monthly.
“This product does keep my girls (cats) free from fleas and worms.”
Service is swift and efficient.
“Swift & efficient”
Home delivery prevents forgetting worming and flea treatments.
“the items comes straight to your door”
Deliveries consistently arrive just before each month end.
“it always turns up just before the end of month”
Company responded quickly and provided detailed explanations, impressing customer.
“the company got back to me quickly to explain everything in detail”
Monthly post reminders ensure timely worming and flea treatments.
“simply just comes through the post on time every month.”
Service is quick, easy to use and hassle-free.
“Quick and easy to use and know hassle.”
Treatments delivered fast, easy to set up, and non-irritating to pets.
“this one’s products don’t burn my pets.”
Subscription is hassle-free, timely and works as intended.
“No hassle subscription. Always delivered in time.”
Deliveries always arrive on time and are hassle-free.
“Always arrives on time Hassle free”
Orders consistently arrive on time.
“It always comes on times”
Reviewer found the flea treatment amazing.
“the flea treatment was amazing”
Monthly drug deliveries remind customers to administer treatments on time.
“arrive each month reminding you to administer same on time.”
Company notifies customers about cheaper alternatives and is recommended.
“they even let you know if there’s cheaper products”
Delivery is quick, easy and consistently on time.
“Quick easy and always comes on time”
Orders fail to arrive on time and sometimes do not arrive.
“It never arrives on time and that's even if it does turn up at all”
Reliable, timely deliveries and treatment seems effective, customer pleased.
“Very good and very reliable always on time”
Satisfied with the treatment and its value for money.
“Happy with treatment and value for money”
Service reduces stress by removing the need to remember treatments.
“It takes the stress out of remembering if I given the treatment or not”
Delivered treatments ensure timely dosing and reliable customer support.
“Having my cats flea and worm treatment delivered means i can never forget when it is due.”
Regular orders over months have been of the best standard.
“Been ordering for months always regular and of best standard”
Order arrived on time though pet resists taking tablets.
“It arrived on time!!”
Food and service are great; cat is happier and eager.
“Great food, great service.”
Service is well organised and appreciated by customer.
“So organised thankyou”
Service provides protection at a good price and reduces worry.
“Great service at a good price”
Staff are helpful and service is recommended by customer.
“Nice peeps and always helpfull”
After a year, treatments prevented fleas and reminders ensure prompt dosing.
“not a single flea on my dog!”
Service relieves the burden of remembering to buy cat supplies.
“It takes a load off my mind not having to remember to get the things for my cats.”
Orders are sent when due and customer cannot fault them.
“Can not fault my order I get sent my items when they are due.”
Easy website and subscription spreads costs and offers helpful support.
“The website is very easy to use.”
Customer expresses general satisfaction with the service.
“Very good thanks you”
Service helps customers keep track of flea treatment schedules.
“Great way to keep track of flea treatment”
Reliable service offering a good range of products.
“Reliable with a good range of products.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Protect My Pet is a UK pet healthcare retailer focused on parasite prevention for cats and dogs. It sells flea and worm treatments, prescription and over-the-counter products, and other pet health items through its online store. The company offers subscription plans for regular repeat deliveries and delivers monthly treatments to homes across the UK. Customers handle orders and payments through an online account and can contact support via the company’s channels.