Reviews Analysed
21
We Collect & Analyse Reviews
PDSA
Experiences & Reviews
PDSA (People’s Dispensary for Sick Animals) is a UK veterinary charity providing free and low‑cost veterinary care to people on qualifying benefits and those in financial need. It operates hospitals and clinics across the UK, offers preventive services (vaccinations, neutering), emergency helplines and routine treatments, and is funded largely by donations and charitable income. Consumers looking for reviews on PDSA commonly search for information on affordability, clinical outcomes, appointment access and emergency care.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
30d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviewers report caring, competent staff and thorough clinical attention; a small number describe missed appointments or rushed consultations.
Share
Strong
26%
💰
Value for money
Many reviewers note free or low‑cost treatment and modest voluntary contributions; isolated reports describe unexpected charges or eligibility confusion.
Share
Strong
6%
⚡
User experience
Booking and clinic visits are generally positive — online booking and quick callbacks — though some users report long waits or difficulty securing appointments.
Share
Strong
12%
🔧
Product quality
Clinical outcomes are frequently described positively — emergency treatment and surgeries praised — with occasional complaints about limited diagnostics or unavailable procedures.
Share
Strong
15%
📞
Communication
Staff are often described as responsive and explanatory by email/phone; a minority mention long hold times or conflicting information about services.
Share
Strong
16%
⭐
Overall experience
Most reviewers give a positive overall impression, citing compassion and effective care; a small group report access, appointment or billing problems.
Share
Strong
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
Friendly, professional and caring is how I describe the PDSA
"I have been a client of pdsa for 10 years. I am always happy with the service my dogs receive. The reception staff are always friendly, attentive and..."
KAREN
Trustpilot
Sep 30, 2025
Featured for: Detailed long-term positive client testimony
Our gizzy our cat
"Our gizzy our cat. Had to have his leg amputated. We are so grateful to the Cowplain hospital for saving our gizzy and giving him the best..."
Mr Thompson
Trustpilot
Sep 30, 2025
Featured for: Shows successful major surgery outcome
DISAPPOINTED & DISGUSTED
"Fulfilled the criteria concerning getting my cat spayed and promised an appointment and operation - to no avail ! - you can only call so many times..."
TOMMY DIXON
Trustpilot
Sep 30, 2025
Featured for: Example of appointment failure, access issue
Not happy at all i search for my…
"Not happy at all i search for my eligibility which clearly stated my pet was able to receive free treatment even rang the PDSA before I got there and..."
aimee beardwood
Trustpilot
Sep 30, 2025
Featured for: Illustrates billing and clinical care complaint
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
T
Tamara Williams
trustpilot.com
Sep 30, 2025
PDSA Croydon Team have excellent…Team and Services
PDSA Croydon Team have excellent service,my...
N
Nicole Martin
trustpilot.com
Sep 30, 2025
What an amazing place
What an amazing place Thank you for bein...
D
Duane Hutcheson
trustpilot.com
Sep 30, 2025
I dont know where id be without this…
I dont know where id...
M
Mr F Kennedy
trustpilot.com
Sep 30, 2025
My experience and the PDSA was so…
My experience and the PDSA was so welcoming and can’t thank them enou...
T
TOMMY DIXON
trustpilot.com
Sep 30, 2025
DISAPPOINTED & DISGUSTED
Fulfilled the criteria concerning getting my cat spayed and promised an appointment and operation - to no avail ! - you can only call so many times...
M
Michelle
trustpilot.com
Sep 30, 2025
Just emailed them got back to me pretty…
Just emailed them got back to me pretty...
a
aimee beardwood
trustpilot.com
Sep 30, 2025
Not happy at all i search for my…
Not happy at all i search for my eligibility which clearly stated my pet was able to receive free treatment even rang the PDSA before I got there and...
K
KAREN
trustpilot.com
Sep 30, 2025
Friendly, professional and caring is how I describe the PDSA
I have been a client of pdsa for 10 years. I am always happy with the service my dogs receive. The reception staff are always friendly, attentive and...
D
Doxie Owner
trustpilot.com
Sep 30, 2025
Superb staff & service
Superb staff and service. Staff all caring and compassionate. They really want the best outcom...
M
MARY HALL
trustpilot.com
Sep 30, 2025
We use the Derby pet hospital and they…
We use the Derby pet hospital and they offer excellent service i book online and always recieve a quick follow up...
L
Lorraine
trustpilot.com
Sep 30, 2025
We are truly great to the PDSA for a…
We are truly great to the PDSA for a great many years service. They have been absolutely lovely,...
M
Mr Thompson
trustpilot.com
Sep 30, 2025
Our gizzy our cat
Our gizzy our cat. Had to have his leg amputated. We are so grateful to the Cowplain hospital for saving our gizzy and giving him the best...
N
New car driver
trustpilot.com
Sep 30, 2025
Emergency treatment provided after multiple wasp stings
After my Labrador was stung several times by wasps whilst on a woodland walk I was able to get assistance the through the emergency helpline for my lo...
J
Jackie
trustpilot.com
Sep 30, 2025
Staff are brilliant
Staff are brilliant, caring and supportive. But the vet who we saw...
P
Patricia Miller
trustpilot.com
Sep 30, 2025
Help at any, and in dire straits, no cost🙏.
The telephone line, although long to wait to be answered, was thorough, gave time for additional questions and made recommendation to quell my anxiety...
A
Alison Renouf
trustpilot.com
Sep 30, 2025
Very caring & compassionate towards the…
Very caring & compassionate towards the animals & also the owners. Very efficient in diagnosing & giving meds.....
p
pamela smith
trustpilot.com
Sep 30, 2025
Pdsa need more funds. They do what they can .
Would have gave it 5 stars but they are struggling. I wanted help with my dogs teeth but was advised t...
p
phil smith
trustpilot.com
Sep 30, 2025
As usual so friendly and professional…
As usual so friendly and professional people who really car...
M
MRS J M Newcastle upon Tyne
trustpilot.com
Sep 30, 2025
Took a while to find out how to contact…
Took a while to find out how to contact Pdsa Eventually sent an email telling about my pets condition and within the hour I received a telephone call...
G
Gillian Kane
trustpilot.com
Sep 30, 2025
They my wee dogwere fantastic with my wee dog I…
They were fantastic with my wee dog I am forever greatful for their tr...
Conclusion
Reviews indicate PDSA is widely valued for compassionate staff, emergency care and generally effective clinical outcomes — many clients cite successful surgeries and helpful prescriptions. Affordability is a recurring positive: reviewers often mention free or low‑cost treatment and modest contributions. Areas to check before attending include appointment availability and eligibility rules, as a minority reported problems securing slots or unexpected charges. Practical steps for consumers: confirm eligibility and any expected contribution in advance, keep proof of benefit status if relevant, and use the emergency helpline when urgent care is needed.