Customer feedback in this sample emphasises responsive customer support and practical problem‑solving: multiple reviewers name agents who helped with rebookings, refunds, customs paperwork and tracking. Several accounts describe fast collections and next‑day deliveries arranged through ParcelBroker. Price competitiveness was highlighted in one review but is not a frequent topic across the set. There is a single report of a completely destroyed item with a claim pending; that example indicates consumers should confirm claims and insurance procedures before booking. Prospective customers should weigh the positive trend in support and delivery speed against the small number of service exceptions described here.
Examples from available reviews (Nov 2022 – Feb 2026).
Affordable, user-friendly parcel booking with fast next-day delivery and reliable service.
“The prices were up to 60% cheaper than some of their competitors”
Support switched courier quickly after initial delivery failure.
“Tegan in the support team was great and switched me to DHL”
Item was completely destroyed and claimant is awaiting ParcelBroker's handling of the claim.
“Item COMPLETELY destroyed”
Support handled international shipment efficiently and advised on paperwork.
“they were quick and concise with their replies”
Many reviewers describe timely collections and deliveries; a small number report carrier issues that were later resolved by ParcelBroker support.
One reviewer specifically praised lower rates and suggested savings versus competitors; price is otherwise rarely discussed in reviews.
Reviewers who comment on the site or booking flow find it straightforward, with easy option selection and simple rebooking when needed.
A single review reports an item arriving completely destroyed and a pending claim; there is no wider pattern of damage in the sample.
Numerous reviews praise named support staff (for example Tegan, Lauren, Scarlett) for fast, helpful and clear responses to queries and problems.
Most reviewers state a positive overall experience and willingness to reuse ParcelBroker after issues were resolved by support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company offers great rates, carrier choices and reliable support.
“great rates, an excellent selection of carriers”
Lauren provided first-class service and is highly recommended.
“Fantastic service, Lauren is first class. Highly recommend”
Lauren consistently provides quick responses for collection issues.
“I always get a quick response.”
First-time use was smooth due to Tegan's prompt advice.
“Tegan provided excellent advice and was prompt in her replies.”
Quick attention to correct dimensions relieved the customer.
“Your quick attention to rectify my dimensions information was a great relief.”
The service was always super efficient.
“allways super efficient”
Received a very prompt reply to my enquiry.
“Very prompt reply to my enquiry”
Scarlett provided excellent customer service and resolved delivery issues.
“Scarlett was very helpful in sorting the issue”
Customer was charged an unexpected £21 administration fee after delivery.
“I received an extra demand for £21, weeks after the parcel was delivered.”
Support was very prompt and helpful.
“Very prompt and helpful”
Lauren quickly resolved an undelivered parcel issue.
“Lauren was really helpful when one of my parcels wasnt delivered, it was sorted quickly”
Lauren answered multiple queries promptly over several days.
“Lauren was very helpful and was able to answer all my queries over a couple of days!”
Sophie replied promptly and helped locate the freight delivery.
“Sophie replied in a timely manner and was very helpful when we had questions regarding the whereabouts of our freight delivery.”
The company's chat line provides helpful support.
“Great chat line”
Sophie and Tegan provide superb customer service and handle exceptions.
“Sophie, Tegan and colleagues provide a superb customer service”
Lauren and Tegan ensured overseas booking details were correct and delivery prompt.
“Lauren and Tegan were very helpful when booking an overseas consignment”
Easy online booking with competitive prices and responsive support.
“the easy online booking”
Economical choice with helpful staff and quick responses.
“Economical choice for shipments”
Tegan dealt with our query quickly and helpfully.
“Tegan was very helpful and quick to deal with our query.”
Tegan and Lauren provided great communications and made the process easy.
“Great Comms and help from Tegan and Lauren. Made process very easy Thankyou!”
Support switched courier quickly after initial delivery failure.
“Tegan in the support team was great and switched me to DHL”
Support staff communicated clearly and provided patient assistance.
“Lauren was incredibly helpful, kind, and patient throughout a very stressful process.”
Support was responsive and helped with urgent multi-package shipping.
“she was very responsive and supportive.”
Support handled international shipment efficiently and advised on paperwork.
“they were quick and concise with their replies”
Support quickly rebooked my delivery appointment.
“Lauren was very quick and helpful with a rebooking.”
Scarlett provided prompt and effective service.
“Prompt and effective service from Scarlett”
ParcelBroker staff arranged re-delivery and checked parcel progress.
“Lauren was very helpful in checking the progress of a parcel and arranging re-delivery to a different address for me.”
Tegan tracked an older delivery via TNT and resolved the issue.
“Tegan reached out to TNT who tracked down the details - thank you.”
Parcel was delivered perfectly with good customer service.
“Perfectly delivered and good customer service.”
Delivery was smooth and support from Alexander was excellent.
“Great experience – delivery was smooth and customer support from Alexander was excellent!”
Item was completely destroyed and claimant is awaiting ParcelBroker's handling of the claim.
“Item COMPLETELY destroyed”
The service was quick and good.
“Good quick service.”
The support team were really helpful.
“really helpful”
Tegan was responsive and helpful; customer will reuse service.
“Tegan was very responsive and helpful We will use them again”
Lauren corrected booking details to avoid customs delays.
“She corrected the customer information on the booking before I had despatched it and now it will not get held up at Customs.”
The company resolved the issue after I raised a complaint.
“Sorted my issue, after raising as a complaint.”
Tegan and Lauren were extremely helpful.
“TEGAN AND LAUREN WAS BOTH EXTREMLY HELPFUL”
Lauren quickly and efficiently resolved the collection date issue.
“Had an issue with the collection date of a parcel. Lauren sorted this quickly and efficiently.”
Sophie went above and beyond to resolve a customer-caused issue.
“she went over and above to resolve .”
Lauren advised of delays and obtained a refund after cancellation.
“Lauren got in touch with me advising me of the problem with DPD Lite packages experiencing delays.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ParcelBroker is a UK-based parcel and pallet broker that lets customers compare courier options and book UK and international deliveries online. It acts as an intermediary between shippers and courier networks, offering booking, collection and claims handling support for both business and personal shipments. Customers typically use it to access multiple carriers via a single platform and to arrange services such as next‑day delivery, international imports/exports and palletised shipments. Information on pricing, courier partners and exact service levels should be checked on ParcelBroker’s website or service terms.