Reviewers often highlight ParcelBroker’s support team for quick, practical fixes. Many also mention competitive prices and a simple online booking process. A few reports cite unexpected administration fees and major parcel damage. Those incidents stand out against the much larger volume of praise for fast staff responses.
Examples from available reviews (Nov 2022 – Mar 2026).
Lauren provided first-class service and is highly recommended.
“Fantastic service, Lauren is first class. Highly recommend”
Company offers great rates, carrier choices and reliable support.
“great rates, an excellent selection of carriers”
Customer was charged an unexpected £21 administration fee after delivery.
“I received an extra demand for £21, weeks after the parcel was delivered.”
Item was completely destroyed and claimant is awaiting ParcelBroker's handling of the claim.
“Item COMPLETELY destroyed”
Named team members such as Lauren, Tegan, and Sophie are repeatedly praised for resolving collection and delivery issues quickly and effectively. Reviews describe specific steps, including rebooking collections, changing couriers, and tracing older consignments. Service comments make up the most common theme.
Several reviews call ParcelBroker good value, with competitive rates and a strong choice of carriers. One review mentions an unexpected £21 administration charge after delivery, and this type of billing complaint appears rarely. Other entries also point to significant savings and next‑day options.
Customers describe the online booking process as easy and say the site’s chat line provides immediate help. First‑time users often credit staff support for making setup smooth and clarifying booking details. Usability comes up regularly, though less often than service praise.
Most delivery stories say parcels arrived as expected or were “perfectly delivered.” A small number of reviews report severe item damage and one unresolved claim for a loss. These reports are uncommon but carry serious consequences.
Reviewers note fast responses, clear fixes to booking information, and patient help over repeated contacts. They point to the chat function and multi‑day follow‑ups as useful ways to stay in touch. Communication praise appears steadily alongside positive service comments.
Across the reviews, many five‑star ratings praise staff, while a smaller set of one‑star posts focus on billing problems or damaged parcels. That split creates noticeable polarization in feedback. Most impressions centre on responsive support and clear communication, with a few high‑impact negatives tempering the picture.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company offers great rates, carrier choices and reliable support.
“great rates, an excellent selection of carriers”
Lauren provided first-class service and is highly recommended.
“Fantastic service, Lauren is first class. Highly recommend”
Lauren consistently provides quick responses for collection issues.
“I always get a quick response.”
First-time use was smooth due to Tegan's prompt advice.
“Tegan provided excellent advice and was prompt in her replies.”
Quick attention to correct dimensions relieved the customer.
“Your quick attention to rectify my dimensions information was a great relief.”
The service was always super efficient.
“allways super efficient”
Received a very prompt reply to my enquiry.
“Very prompt reply to my enquiry”
Scarlett provided excellent customer service and resolved delivery issues.
“Scarlett was very helpful in sorting the issue”
Customer was charged an unexpected £21 administration fee after delivery.
“I received an extra demand for £21, weeks after the parcel was delivered.”
Support was very prompt and helpful.
“Very prompt and helpful”
Lauren quickly resolved an undelivered parcel issue.
“Lauren was really helpful when one of my parcels wasnt delivered, it was sorted quickly”
Lauren answered multiple queries promptly over several days.
“Lauren was very helpful and was able to answer all my queries over a couple of days!”
Sophie replied promptly and helped locate the freight delivery.
“Sophie replied in a timely manner and was very helpful when we had questions regarding the whereabouts of our freight delivery.”
The company's chat line provides helpful support.
“Great chat line”
Sophie and Tegan provide superb customer service and handle exceptions.
“Sophie, Tegan and colleagues provide a superb customer service”
Lauren and Tegan ensured overseas booking details were correct and delivery prompt.
“Lauren and Tegan were very helpful when booking an overseas consignment”
Easy online booking with competitive prices and responsive support.
“the easy online booking”
Economical choice with helpful staff and quick responses.
“Economical choice for shipments”
Tegan dealt with our query quickly and helpfully.
“Tegan was very helpful and quick to deal with our query.”
Tegan and Lauren provided great communications and made the process easy.
“Great Comms and help from Tegan and Lauren. Made process very easy Thankyou!”
Support switched courier quickly after initial delivery failure.
“Tegan in the support team was great and switched me to DHL”
Support staff communicated clearly and provided patient assistance.
“Lauren was incredibly helpful, kind, and patient throughout a very stressful process.”
Support was responsive and helped with urgent multi-package shipping.
“she was very responsive and supportive.”
Support handled international shipment efficiently and advised on paperwork.
“they were quick and concise with their replies”
Support quickly rebooked my delivery appointment.
“Lauren was very quick and helpful with a rebooking.”
Scarlett provided prompt and effective service.
“Prompt and effective service from Scarlett”
ParcelBroker staff arranged re-delivery and checked parcel progress.
“Lauren was very helpful in checking the progress of a parcel and arranging re-delivery to a different address for me.”
Tegan tracked an older delivery via TNT and resolved the issue.
“Tegan reached out to TNT who tracked down the details - thank you.”
Parcel was delivered perfectly with good customer service.
“Perfectly delivered and good customer service.”
Delivery was smooth and support from Alexander was excellent.
“Great experience – delivery was smooth and customer support from Alexander was excellent!”
Item was completely destroyed and claimant is awaiting ParcelBroker's handling of the claim.
“Item COMPLETELY destroyed”
The service was quick and good.
“Good quick service.”
The support team were really helpful.
“really helpful”
Tegan was responsive and helpful; customer will reuse service.
“Tegan was very responsive and helpful We will use them again”
Lauren corrected booking details to avoid customs delays.
“She corrected the customer information on the booking before I had despatched it and now it will not get held up at Customs.”
The company resolved the issue after I raised a complaint.
“Sorted my issue, after raising as a complaint.”
Tegan and Lauren were extremely helpful.
“TEGAN AND LAUREN WAS BOTH EXTREMLY HELPFUL”
Lauren quickly and efficiently resolved the collection date issue.
“Had an issue with the collection date of a parcel. Lauren sorted this quickly and efficiently.”
Sophie went above and beyond to resolve a customer-caused issue.
“she went over and above to resolve .”
Lauren advised of delays and obtained a refund after cancellation.
“Lauren got in touch with me advising me of the problem with DPD Lite packages experiencing delays.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ParcelBroker is an online parcel broker that compares couriers and shows live shipping prices for UK and international parcels. Customers can book deliveries, print labels, and arrange courier collections from home or business addresses. Business accounts get dashboards to manage multiple shipments and match up invoices. The service also supports export paperwork and provides a claims route for lost or damaged parcels.