Reviews Analysed
21
We Collect & Analyse Reviews
ParcelBroker
Experiences & Reviews
ParcelBroker is a UK-based parcel and pallet broker that lets customers compare courier options and book UK and international deliveries online. It acts as an intermediary between shippers and courier networks, offering booking, collection and claims handling support for both business and personal shipments. Customers typically use it to access multiple carriers via a single platform and to arrange services such as next‑day delivery, international imports/exports and palletised shipments. Information on pricing, courier partners and exact service levels should be checked on ParcelBroker’s website or service terms.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
19d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Many reviewers describe timely collections and deliveries; a small number report carrier issues that were later resolved by ParcelBroker support.
Share
Strong
27%
💰
Value for money
One reviewer specifically praised lower rates and suggested savings versus competitors; price is otherwise rarely discussed in reviews.
Share
Mixed
2%
⚡
User experience
Reviewers who comment on the site or booking flow find it straightforward, with easy option selection and simple rebooking when needed.
Share
Mixed
7%
🔧
Product quality
A single review reports an item arriving completely destroyed and a pending claim; there is no wider pattern of damage in the sample.
Share
Mixed
2%
📞
Communication
Numerous reviews praise named support staff (for example Tegan, Lauren, Scarlett) for fast, helpful and clear responses to queries and problems.
Share
Strong
33%
⭐
Overall experience
Most reviewers state a positive overall experience and willingness to reuse ParcelBroker after issues were resolved by support.
Share
Strong
29%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2022 – September 2025).
Satisfied Customer Experience with ParcelBroker: Affordable yet Reliable Service
"ParcelBroker is an excellent service for anyone who wants to send parcels or pallets in a cost-effective manner. I recently used their services, and the experience was more than satisfactory. From browsing through their website to placing my order, everything was seamless. Their user-friendly interface allowed me to compare different courier options with ease, and I was able to choose the one that fit my needs best. Moreover, ParcelBroker offers affordable rates for both UK and international deliveries. The prices were up to 60% cheaper than some of their competitors without compromising on quality or speed of delivery. What impressed me most was how quickly they collected and delivered my parcel. Next-day delivery made sure that it arrived at its destination within a day after posting it via their platform. Overall, using ParcelBroker has been a breath of fresh air when it comes to sending parcels economically while still receiving exceptional service at every step. I will undoubtedly use them again for any future deliveries"
Afton Emmerich DDS
Collected.reviews
Nov 18, 2022
Featured for: mentions price, UX and delivery
The team at Parcel Broker were great
"The team at Parcel Broker were great. The options were easy to select and arrange the delivery. It would be been a little better, but unfortunately th..."
edwin mason
Trustpilot
Sep 30, 2025
Featured for: initial delivery failed, resolved quickly
Item COMPLETELY destroyed
"Item COMPLETELY destroyed. I spoke to DHL to asked me to contact ParcelBroker to handle the claim on my b..."
Nathalie Catillon
Trustpilot
Sep 30, 2025
Featured for: reports item destroyed, claim pending
Tegan,Lauren,Scarlet
"I needed to bring a Classic Motor Bike engine from California to the UK. The Support team consisting of Tegan, Lauren and Scarlet made this a very eas..."
Leslie Morgan
Trustpilot
Sep 30, 2025
Featured for: complex international shipment, paperwork assistance
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
e
edwin mason
trustpilot.com
Sep 30, 2025
The team at Parcel Broker were great
The team at Parcel Broker were great. The options were easy to select and arrange the delivery. It would be been a little better, but unfortunately th...
K
Kabita Noori
trustpilot.com
Sep 30, 2025
Lauren was incredibly helpful
Lauren was incredibly helpful, kind, and patient throughout a very stressful process. Her suppo...
L
Lorenzo Pompili
trustpilot.com
Sep 30, 2025
Lauren was very helpful
Lauren was very helpful. I had to send several packages on a...
L
Leslie Morgan
trustpilot.com
Sep 30, 2025
Tegan,Lauren,Scarlet
I needed to bring a Classic Motor Bike engine from California to the UK. The Support team consisting of Tegan, Lauren and Scarlet made this a very eas...
j
jideofor
trustpilot.com
Sep 30, 2025
Lauren was very quick and helpful with…
Lauren was very quick and helpfu...
E
Etienne
trustpilot.com
Sep 30, 2025
Prompt and effective service from…
Prompt and effective...
M
Malcolm
trustpilot.com
Sep 30, 2025
ParcelBroker are always very helpful
ParcelBroker are always very helpful if there are any problems of queries. Lauren was very helpf...
H
Hatsadee Rhodes
trustpilot.com
Sep 30, 2025
Excellent service from Tegan
Excellent service from Tegan. We needed to check on a parcel which was delivered...
g
giri vignesh
trustpilot.com
Sep 30, 2025
Perfectly delivered and good customer…
Perfectly delivered and...
V
Viktória Hildebrand
trustpilot.com
Sep 30, 2025
Great experience
Great experience – delivery was smooth and c...
N
Nathalie Catillon
trustpilot.com
Sep 30, 2025
Item COMPLETELY destroyed
Item COMPLETELY destroyed. I spoke to DHL to asked me to contact ParcelBroker to handle the claim on my b...
M
Morag Jones
trustpilot.com
Sep 30, 2025
Good quick service.
...
A
ALEXIS OGDEN
trustpilot.com
Sep 30, 2025
really helpful
...
N
Nelson
trustpilot.com
Sep 30, 2025
Tegan was very responsive and helpful
Tegan was very responsive and...
M
Michael Morton
trustpilot.com
Sep 30, 2025
Excellent Customer Service
Lauren responded very quickly to my plea for help regarding a booking I had made for delivery to Italy. She correc...
M
Martin
trustpilot.com
Sep 30, 2025
Sorted my issue
Sorted my issue, after...
m
mel
trustpilot.com
Sep 30, 2025
TEGAN AND LAUREN WAS BOTH EXTREMLY…
TEGAN AND LAUREN WAS...
A
Adam Baldry
trustpilot.com
Sep 30, 2025
Had an issue with the collection date…
Had an issue with the collection date of a parc...
S
Sayed Ahamed
trustpilot.com
Sep 30, 2025
Sophie at Freightbroker in Customer…
Sophie at Freightbroker in Customer service was incredibly helpful when I had...
.
.Mrs Carter
trustpilot.com
Sep 30, 2025
Cancelling a booking
I had a problem with a company in China I was returning a package to. I booked a return with Parcel Broker. Lauren got in touch with me advising me of...
Conclusion
Customer feedback in this sample emphasises responsive customer support and practical problem‑solving: multiple reviewers name agents who helped with rebookings, refunds, customs paperwork and tracking. Several accounts describe fast collections and next‑day deliveries arranged through ParcelBroker. Price competitiveness was highlighted in one review but is not a frequent topic across the set. There is a single report of a completely destroyed item with a claim pending; that example indicates consumers should confirm claims and insurance procedures before booking. Prospective customers should weigh the positive trend in support and delivery speed against the small number of service exceptions described here.