Reviews show PalletOnline commonly provides an easy online booking experience with responsive individual staff members cited by name. Many customers report reliable collections and deliveries and useful tracking, but a recurring subset of reviews documents missed collections, incorrect handling and occasional lost or damaged pallets. Several reviewers praised specific support staff (for example named advisors) who resolved problems quickly. Prospective customers should use online tracking, confirm collection windows, and consider packaging or insurance for higher-value consignments given occasional reliability issues.
Examples from available reviews (Dec 2021 – Feb 2026).
Booking, collection and delivery ran smoothly as planned.
“Brilliant all round service!”
Multiple no-shows for scheduled collections caused poor service.
“this is so poor service.”
Pallet was mis-checked, lost, later delivered damaged and orders unfulfilled.
“At this point, our pallet was lost.”
Easy booking and polite support, but repeated failed collections.
“collections failed multiple times despite reassurances.”
Many reviewers report timely, efficient collections and deliveries, but multiple accounts describe missed collections, cancelled pickups and reliability lapses.
Some reviewers call prices affordable or low, while others felt service failures made the cost poor value when problems occurred.
The online booking and quoting process is frequently described as simple and easy to use across many reviews.
Several users report pallets arriving undamaged, but a small number describe lost consignments or damaged deliveries that affected orders.
Many reviews praise helpful staff and tracking notifications, yet others report poor or misleading updates and difficulties obtaining accurate ETAs.
Most reviewers describe positive end-to-end experiences, though a noticeable minority report serious service failures that impacted deliveries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Efficient, friendly and inexpensive logistics service; easy booking.
“efficient, friendly, inexpensive”
Service performed as described; customer would use again.
“did the job as described, would use again”
Excellent service with clear communication, tracking and quick delivery.
“Clear communication and tracking and delivered quickly and efficiently.”
Collection occurred exactly at the scheduled time.
“Turned up for collection when they said spot on”
Goods damaged because driver failed to secure the pallet.
“Goods arrived damaged down to the driver not securing the pallet Pallet was tipped over”
Service exceeded expectations and couldn't have been better.
“Couldn’t have been better - thank you!”
Great service with good communication.
“Great service, and good communication.”
Excellent, prompt and efficient service.
“excellent service,prompt and efficent”
Excellent service that exceeded expectations.
“Excellent service, exceeded expectations”
First experience was professional, efficient and hassle-free.
“No hassle and seamless service.”
Polite, professional service offered at good rates.
“Polite and Professional. Good rates.”
Driver refused to use smaller vehicle on dirt track, causing failure.
“The driver decided he didn't want to come down a road with bushes.”
Booking was simple and collection and delivery were on time.
“Collected and delivered on time.”
Service was punctual with pick-up in Yorkshire and timely delivery.
“Great service”
Driver phoned ahead to confirm delivery time and distance.
“the driver even phoning ahead to let me know the delivery time”
Reviewer recommends the company and praises the job done.
“Good job and I recommend for my friend”
First-time user had to rearrange collection and delivery was on time.
“Was delivered ontime.”
Customer service staff Fran and Charlotte were extremely helpful.
“Fran and Charlotte from customer service extremely helpful.”
Service and price were good but online tracking information was inaccurate.
“Only removing a star becuase the online tracking system doesnt seem to work”
Booking was easy and documentation clear; chat support was responsive.
“Easy to book, clear documentation and chat help is always responsive if needed”
Service was great and both collection and delivery were on time.
“Great service, on time as scheduled for picking up and delivery. Perfect”
Reviewer states the service was very good.
“Very good service 👍”
Service was great but reviewer wanted prior contact about collection.
“would be ideal if the driver or depot contacted me beforehand to give a heads up of collection.”
Missed collections twice and misleading tracking caused operational disruption.
“the tracking portal showed the pallet as “collected” when it was still in my warehouse.”
Goods damaged and dumped on neighbour's drive causing insurance hassles.
“returned / dumped on a neighbours drive 50m away in the rain blocking her access.”
Easy process with good communication.
“easy process, good communication”
Delivery marked undelivered despite footage; customer charged for re-delivery.
“would have to pay a redelivery free.”
Charged extra for second collection though driver arrived almost immediately.
“driver came in less than 2 minutes means he was right there but only was after extra charges!”
Steve provided great service and was easy to work with.
“Steve from Palletonline gave a great service”
Repeated delivery mistakes and appalling customer service from manager David.
“His customer service skills are absolutely appalling and need to be put under review.”
Failed collection, surcharge applied, and re-collection delayed over a week.
“This level of service is unacceptable.”
Paid for next-day collection but pallet collected late, causing fines.
“I paid to have my pallet collected on the monday, and it was only collected on the friday.”
Consistent excellent service and competitive pricing for monthly dedicated trailers.
“They consistently match or beat competitors on price.”
Variable tracking made delivery time uncertain, though driver was excellent.
“an absolute star!”
Exceptional office staff and drivers consistently go above and beyond.
“They are both an absolute credit to your company”
Recurring missed collections and poor customer service responses harmed business.
“If you can’t guarantee next-day delivery, why charge for it?”
Good communication and fast delivery.
“Good communication and Fast delivery”
Four years of consistent, reliable Amazon FBA pallet delivery service.
“Their service has been consistently reliable, well-organised, and transparent from collection to delivery.”
Steve took a proactive and excellent approach.
“The proactive approach from Steve was excellent.”
Fast responses from Steven and prompt issue resolution with empathy.
“things get sorted immediately when things don't go as planned.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
PalletOnline is a UK-based online platform for booking palletised freight. The service acts as a digital booking and quoting interface that connects shippers with a network of carriers for UK and sometimes cross-border pallet deliveries, and typically provides online booking, tracking references and customer support aimed at businesses and individuals sending palletised goods.