PalletOnline
Experiences & Reviews
PalletOnline is a UK-based online platform for booking palletised freight. The service acts as a digital booking and quoting interface that connects shippers with a network of carriers for UK and sometimes cross-border pallet deliveries, and typically provides online booking, tracking references and customer support aimed at businesses and individuals sending palletised goods.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers report timely, efficient collections and deliveries, but multiple accounts describe missed collections, cancelled pickups and reliability lapses.
Value for money
Some reviewers call prices affordable or low, while others felt service failures made the cost poor value when problems occurred.
User experience
The online booking and quoting process is frequently described as simple and easy to use across many reviews.
Product quality
Several users report pallets arriving undamaged, but a small number describe lost consignments or damaged deliveries that affected orders.
Communication
Many reviews praise helpful staff and tracking notifications, yet others report poor or misleading updates and difficulties obtaining accurate ETAs.
Overall experience
Most reviewers describe positive end-to-end experiences, though a noticeable minority report serious service failures that impacted deliveries.
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Brilliant service!
"Simple booking system, fast and efficient collection and delivery, all ran smoothly exactly as planned. Steve from customer..."
Shocking Service
"So I'm sure ill get stats again was 31 collection and 6 failed last time... this maybe now 32 and 8 failed this time!! so booked in for a Wednesday co..."
Our pallet was LOST!…
"Our pick up was cancelled at the last moment late in the afternoon on a Friday, it was re-scheduled for Monday to be delivered on Tuesday. Tuesday cam..."
The booking process was easy and…
"The booking process was easy and customer service responded politely, but unfortunately collections failed multiple times..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Brilliant service!
Simple booking system, fast and efficient collection and delivery, all ran smoothly exactly as planned. Steve from customer...
Pallet online sure, but not Pallet IRL
When you order a pallet for a specific day, because that's the only day you are available to go to a location where something needs to be prepared for...
Easy and great service
quoting was easy and Steve was very good wi...
I’ve had a fantastic experience working…
I’ve had a fantastic experience working with PalletOnline UK. The team is professional, supportive, and well-organized, making every task smooth and e...
Always have an easy time dealing with…
Always have an easy time dealing with...
Very Happy!
It was our first time using Palletonline and we were very impressed. No issues with the driver. He (J. Costa) was on time, polite and...
Steven Jones made booking easy
Steven Jones made booking easy, great communication, excellent service and low p...
Shocking Service
So I'm sure ill get stats again was 31 collection and 6 failed last time... this maybe now 32 and 8 failed this time!! so booked in for a Wednesday co...
The booking process was easy and…
The booking process was easy and customer service responded politely, but unfortunately collections failed multiple times...
Customer service was shocking between…
Customer service was shocking between giving false dates of delivery over the phone and no help to lack of tracking updates online. I was using them t...
Your employees deserve as much praise…
Your employees deserve as much praise as they can possibly receive. Yes you’re website was easy and efficient but what would make me recommend you and...
I don’t usually do reviews but I will…
I don’t usually do reviews but I will on this; very happy with how quick they came to get my goods, when I told the delivery driver the times my items...
Extremely Dissapointed
PalletOnline is one of those companies where it's great, until its not. We've used them a number of times in the past without issue, however sadly ran...
Exceptional Service
Collection driver always very helpful as are the exceptional customer service team. Website is very easy to...
Our pallet was LOST!…
Our pick up was cancelled at the last moment late in the afternoon on a Friday, it was re-scheduled for Monday to be delivered on Tuesday. Tuesday cam...
Great partner for Amazon FBA
I’ve had a great experience with Palletonline with the majority of my shipments, their customer service is great but on my last shipment I faced some...
Great service
Great service! Fast delivery! Quick respond! We have been use this...
easy to book
...
Great service with Pallet Online
Great service with Pallet Online (after an incredibly poor and frustrating experience with Speedshift) - Online chat and easy to contact - Profe...
We are working together for over 4 years
We are using PalletOnline for over 4 years now. We are very happy with their services. Our pallets always have been delivered and never...
Conclusion
Reviews show PalletOnline commonly provides an easy online booking experience with responsive individual staff members cited by name. Many customers report reliable collections and deliveries and useful tracking, but a recurring subset of reviews documents missed collections, incorrect handling and occasional lost or damaged pallets. Several reviewers praised specific support staff (for example named advisors) who resolved problems quickly. Prospective customers should use online tracking, confirm collection windows, and consider packaging or insurance for higher-value consignments given occasional reliability issues.