Many reviewers highlight fast, on-time collections, simple online booking, and quick help from staff. Several customers describe missed collections, wrong tracking statuses, and pallets arriving damaged. Reviewers mention competitive prices but also unexpected surcharges and re-delivery fees. Long-term users report reliably repeated shipments, while others point to serious one-off operational failures.
Examples from available reviews (Dec 2021 – Mar 2026).
Collection occurred exactly at the scheduled time.
“Turned up for collection when they said spot on”
Goods damaged because driver failed to secure the pallet.
“Goods arrived damaged down to the driver not securing the pallet Pallet was tipped over”
Missed collections twice and misleading tracking caused operational disruption.
“the tracking portal showed the pallet as “collected” when it was still in my warehouse.”
Repeated delivery mistakes and appalling customer service from manager David.
“His customer service skills are absolutely appalling and need to be put under review.”
Reviews often mention on-time pick-ups and prompt deliveries, and several name drivers who did a good job. A strong negative thread describes missed or failed collections, drivers refusing difficult properties, and late pick-ups that led to fines or business disruption. When things ran smoothly, reviewers also point to easy quotes and reliable follow-up.
Many reviews describe pricing as competitive for single pallets and for monthly dedicated-trailer arrangements. A recurring counterpoint mentions unexpected fees, surcharge requests, and charges for re-delivery after failed collections. Positive value comments often come from long-term, regular-volume customers.
Customers frequently praise the easy online booking, clear paperwork, and responsive chat or phone support. Some reviews report inaccurate or missing tracking updates that left customers chasing information or collecting pallets themselves. Most usability praise centres on the booking process and the clarity of instructions.
Several reviewers say pallets arrived damaged, were tipped over, or were left in unsuitable places, leading to insurance claims. A smaller set mention pallets that were lost or mis-checked and later delivered in poor condition. Many also report intact deliveries, but the repeated damage reports still stand out.
Many reviews mention drivers calling ahead, fast replies from named staff, and helpful customer service. Others complain about little pre-delivery contact, inconsistent tracking updates, and unacceptable responses from some managers. Communication appears to vary by booking and by staff member.
A large group of reviewers describe dependable, repeatable service and recommend the company for routine pallet shipments. At the same time, another set reports breakdowns that led to fines, extra charges, or damaged goods. Overall, many customers stay satisfied, alongside isolated but serious failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Efficient, friendly and inexpensive logistics service; easy booking.
“efficient, friendly, inexpensive”
Service performed as described; customer would use again.
“did the job as described, would use again”
Excellent service with clear communication, tracking and quick delivery.
“Clear communication and tracking and delivered quickly and efficiently.”
Collection occurred exactly at the scheduled time.
“Turned up for collection when they said spot on”
Goods damaged because driver failed to secure the pallet.
“Goods arrived damaged down to the driver not securing the pallet Pallet was tipped over”
Service exceeded expectations and couldn't have been better.
“Couldn’t have been better - thank you!”
Great service with good communication.
“Great service, and good communication.”
Excellent, prompt and efficient service.
“excellent service,prompt and efficent”
Excellent service that exceeded expectations.
“Excellent service, exceeded expectations”
First experience was professional, efficient and hassle-free.
“No hassle and seamless service.”
Polite, professional service offered at good rates.
“Polite and Professional. Good rates.”
Driver refused to use smaller vehicle on dirt track, causing failure.
“The driver decided he didn't want to come down a road with bushes.”
Booking was simple and collection and delivery were on time.
“Collected and delivered on time.”
Service was punctual with pick-up in Yorkshire and timely delivery.
“Great service”
Driver phoned ahead to confirm delivery time and distance.
“the driver even phoning ahead to let me know the delivery time”
Reviewer recommends the company and praises the job done.
“Good job and I recommend for my friend”
First-time user had to rearrange collection and delivery was on time.
“Was delivered ontime.”
Customer service staff Fran and Charlotte were extremely helpful.
“Fran and Charlotte from customer service extremely helpful.”
Service and price were good but online tracking information was inaccurate.
“Only removing a star becuase the online tracking system doesnt seem to work”
Booking was easy and documentation clear; chat support was responsive.
“Easy to book, clear documentation and chat help is always responsive if needed”
Service was great and both collection and delivery were on time.
“Great service, on time as scheduled for picking up and delivery. Perfect”
Reviewer states the service was very good.
“Very good service 👍”
Service was great but reviewer wanted prior contact about collection.
“would be ideal if the driver or depot contacted me beforehand to give a heads up of collection.”
Missed collections twice and misleading tracking caused operational disruption.
“the tracking portal showed the pallet as “collected” when it was still in my warehouse.”
Goods damaged and dumped on neighbour's drive causing insurance hassles.
“returned / dumped on a neighbours drive 50m away in the rain blocking her access.”
Easy process with good communication.
“easy process, good communication”
Delivery marked undelivered despite footage; customer charged for re-delivery.
“would have to pay a redelivery free.”
Charged extra for second collection though driver arrived almost immediately.
“driver came in less than 2 minutes means he was right there but only was after extra charges!”
Steve provided great service and was easy to work with.
“Steve from Palletonline gave a great service”
Repeated delivery mistakes and appalling customer service from manager David.
“His customer service skills are absolutely appalling and need to be put under review.”
Failed collection, surcharge applied, and re-collection delayed over a week.
“This level of service is unacceptable.”
Paid for next-day collection but pallet collected late, causing fines.
“I paid to have my pallet collected on the monday, and it was only collected on the friday.”
Consistent excellent service and competitive pricing for monthly dedicated trailers.
“They consistently match or beat competitors on price.”
Variable tracking made delivery time uncertain, though driver was excellent.
“an absolute star!”
Exceptional office staff and drivers consistently go above and beyond.
“They are both an absolute credit to your company”
Recurring missed collections and poor customer service responses harmed business.
“If you can’t guarantee next-day delivery, why charge for it?”
Good communication and fast delivery.
“Good communication and Fast delivery”
Four years of consistent, reliable Amazon FBA pallet delivery service.
“Their service has been consistently reliable, well-organised, and transparent from collection to delivery.”
Steve took a proactive and excellent approach.
“The proactive approach from Steve was excellent.”
Fast responses from Steven and prompt issue resolution with empathy.
“things get sorted immediately when things don't go as planned.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
PalletOnline runs an online pallet delivery marketplace that links shippers with a network of pallet carriers across the UK. Customers can get instant quotes, book collections, and upload shipping documents through the website. The service includes scheduled collections, next-day options, and support for palletised e-commerce fulfilment such as Amazon FBA. PalletOnline offers carrier tracking integrations and customer support by phone and chat. Pricing is available for single shipments, with contract rates for customers shipping regular volumes.