Reviews Analysed
21
We Collect & Analyse Reviews
PalletOnline
Experiences & Reviews
PalletOnline is a UK-based online platform for booking palletised freight. The service acts as a digital booking and quoting interface that connects shippers with a network of carriers for UK and sometimes cross-border pallet deliveries, and typically provides online booking, tracking references and customer support aimed at businesses and individuals sending palletised goods.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
22d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Many reviewers report timely, efficient collections and deliveries, but multiple accounts describe missed collections, cancelled pickups and reliability lapses.
Share
Mixed
26%
💰
Value for money
Some reviewers call prices affordable or low, while others felt service failures made the cost poor value when problems occurred.
Share
Mixed
7%
⚡
User experience
The online booking and quoting process is frequently described as simple and easy to use across many reviews.
Share
Strong
14%
🔧
Product quality
Several users report pallets arriving undamaged, but a small number describe lost consignments or damaged deliveries that affected orders.
Share
Mixed
4%
📞
Communication
Many reviews praise helpful staff and tracking notifications, yet others report poor or misleading updates and difficulties obtaining accurate ETAs.
Share
Mixed
23%
⭐
Overall experience
Most reviewers describe positive end-to-end experiences, though a noticeable minority report serious service failures that impacted deliveries.
Share
Strong
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Brilliant service!
"Simple booking system, fast and efficient collection and delivery, all ran smoothly exactly as planned. Steve from customer..."
PF
Trustpilot
Sep 30, 2025
Featured for: Clear positive: booking, collection, support
Shocking Service
"So I'm sure ill get stats again was 31 collection and 6 failed last time... this maybe now 32 and 8 failed this time!! so booked in for a Wednesday co..."
Arron Blythe
Trustpilot
Sep 30, 2025
Featured for: Negative: repeated no-shows, reliability issue
Our pallet was LOST!…
"Our pick up was cancelled at the last moment late in the afternoon on a Friday, it was re-scheduled for Monday to be delivered on Tuesday. Tuesday cam..."
Paul
Trustpilot
Sep 30, 2025
Featured for: Lost and damaged pallet experience
The booking process was easy and…
"The booking process was easy and customer service responded politely, but unfortunately collections failed multiple times..."
Paolo
Trustpilot
Sep 30, 2025
Featured for: Mixed: easy booking, failed collections
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
P
PF
trustpilot.com
Sep 30, 2025
Brilliant service!
Simple booking system, fast and efficient collection and delivery, all ran smoothly exactly as planned. Steve from customer...
o
ohms
trustpilot.com
Sep 30, 2025
Pallet online sure, but not Pallet IRL
When you order a pallet for a specific day, because that's the only day you are available to go to a location where something needs to be prepared for...
c
customer
trustpilot.com
Sep 30, 2025
Easy and great service
quoting was easy and Steve was very good wi...
A
Antanas Sadauskas
trustpilot.com
Sep 30, 2025
I’ve had a fantastic experience working…
I’ve had a fantastic experience working with PalletOnline UK. The team is professional, supportive, and well-organized, making every task smooth and e...
S
Steve
trustpilot.com
Sep 30, 2025
Always have an easy time dealing with…
Always have an easy time dealing with...
M
Matt Dale
trustpilot.com
Sep 30, 2025
Very Happy!
It was our first time using Palletonline and we were very impressed. No issues with the driver. He (J. Costa) was on time, polite and...
G
Gary Houckham
trustpilot.com
Sep 30, 2025
Steven Jones made booking easy
Steven Jones made booking easy, great communication, excellent service and low p...
A
Arron Blythe
trustpilot.com
Sep 30, 2025
Shocking Service
So I'm sure ill get stats again was 31 collection and 6 failed last time... this maybe now 32 and 8 failed this time!! so booked in for a Wednesday co...
P
Paolo
trustpilot.com
Sep 30, 2025
The booking process was easy and…
The booking process was easy and customer service responded politely, but unfortunately collections failed multiple times...
C
Consumer
trustpilot.com
Sep 30, 2025
Customer service was shocking between…
Customer service was shocking between giving false dates of delivery over the phone and no help to lack of tracking updates online. I was using them t...
C
Claire g
trustpilot.com
Sep 30, 2025
Your employees deserve as much praise…
Your employees deserve as much praise as they can possibly receive. Yes you’re website was easy and efficient but what would make me recommend you and...
D
Demi
trustpilot.com
Sep 30, 2025
I don’t usually do reviews but I will…
I don’t usually do reviews but I will on this; very happy with how quick they came to get my goods, when I told the delivery driver the times my items...
J
Jack Freeman
trustpilot.com
Sep 30, 2025
Extremely Dissapointed
PalletOnline is one of those companies where it's great, until its not. We've used them a number of times in the past without issue, however sadly ran...
S
Shane
trustpilot.com
Sep 30, 2025
Exceptional Service
Collection driver always very helpful as are the exceptional customer service team. Website is very easy to...
P
Paul
trustpilot.com
Sep 30, 2025
Our pallet was LOST!…
Our pick up was cancelled at the last moment late in the afternoon on a Friday, it was re-scheduled for Monday to be delivered on Tuesday. Tuesday cam...
A
Akhil Changani
trustpilot.com
Sep 30, 2025
Great partner for Amazon FBA
I’ve had a great experience with Palletonline with the majority of my shipments, their customer service is great but on my last shipment I faced some...
M
Ming
trustpilot.com
Sep 30, 2025
Great service
Great service! Fast delivery! Quick respond! We have been use this...
A
Anna
trustpilot.com
Sep 30, 2025
easy to book
...
C
Chris Long
trustpilot.com
Sep 30, 2025
Great service with Pallet Online
Great service with Pallet Online (after an incredibly poor and frustrating experience with Speedshift) - Online chat and easy to contact - Profe...
A
Anna
trustpilot.com
Sep 30, 2025
We are working together for over 4 years
We are using PalletOnline for over 4 years now. We are very happy with their services. Our pallets always have been delivered and never...
Conclusion
Reviews show PalletOnline commonly provides an easy online booking experience with responsive individual staff members cited by name. Many customers report reliable collections and deliveries and useful tracking, but a recurring subset of reviews documents missed collections, incorrect handling and occasional lost or damaged pallets. Several reviewers praised specific support staff (for example named advisors) who resolved problems quickly. Prospective customers should use online tracking, confirm collection windows, and consider packaging or insurance for higher-value consignments given occasional reliability issues.