Many reviewers highlight fast, on-time collections, simple online booking, and quick help from staff. Several customers describe missed collections, wrong tracking statuses, and pallets arriving damaged. Reviewers mention competitive prices but also unexpected surcharges and re-delivery fees. Long-term users report reliably repeated shipments, while others point to serious one-off operational failures.
Examples from available reviews (Dec 2021 – Mar 2026).
Collection occurred exactly at the scheduled time.
“Turned up for collection when they said spot on”
Goods damaged because driver failed to secure the pallet.
“Goods arrived damaged down to the driver not securing the pallet Pallet was tipped over”
Missed collections twice and misleading tracking caused operational disruption.
“the tracking portal showed the pallet as “collected” when it was still in my warehouse.”
Repeated delivery mistakes and appalling customer service from manager David.
“His customer service skills are absolutely appalling and need to be put under review.”
Reviews often mention on-time pick-ups and prompt deliveries, and several name drivers who did a good job. A strong negative thread describes missed or failed collections, drivers refusing difficult properties, and late pick-ups that led to fines or business disruption. When things ran smoothly, reviewers also point to easy quotes and reliable follow-up.
Many reviews describe pricing as competitive for single pallets and for monthly dedicated-trailer arrangements. A recurring counterpoint mentions unexpected fees, surcharge requests, and charges for re-delivery after failed collections. Positive value comments often come from long-term, regular-volume customers.
Customers frequently praise the easy online booking, clear paperwork, and responsive chat or phone support. Some reviews report inaccurate or missing tracking updates that left customers chasing information or collecting pallets themselves. Most usability praise centres on the booking process and the clarity of instructions.
Several reviewers say pallets arrived damaged, were tipped over, or were left in unsuitable places, leading to insurance claims. A smaller set mention pallets that were lost or mis-checked and later delivered in poor condition. Many also report intact deliveries, but the repeated damage reports still stand out.
Many reviews mention drivers calling ahead, fast replies from named staff, and helpful customer service. Others complain about little pre-delivery contact, inconsistent tracking updates, and unacceptable responses from some managers. Communication appears to vary by booking and by staff member.
A large group of reviewers describe dependable, repeatable service and recommend the company for routine pallet shipments. At the same time, another set reports breakdowns that led to fines, extra charges, or damaged goods. Overall, many customers stay satisfied, alongside isolated but serious failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Booking, collection and delivery ran smoothly as planned.
“Brilliant all round service!”
Scheduled collection failed and no drivers notified despite payment.
“they HAD NO DRIVERS.”
Quoting was easy and staff followed up collections and deliveries.
“quoting was easy”
Professional, supportive team made tasks smooth and communication clear.
“I’ve had a fantastic experience working with PalletOnline UK.”
Flexible and reliable interactions when dealing with PalletOnline.
“Flexible and reliable.”
First-time user impressed; driver punctual and staff ensured delivery.
“He (J. Costa) was on time, polite and professional.”
Booking was easy with great communication and direct collection.
“Steven Jones made booking easy”
Multiple no-shows for scheduled collections caused poor service.
“this is so poor service.”
Easy booking and polite support, but repeated failed collections.
“collections failed multiple times despite reassurances.”
Poor communication and tracking led customer to collect pallet themselves.
“no help to lack of tracking updates online.”
Employee Wes resolved a problem and made service recommendable.
“Nothing was too much trouble and he made a problem i had disappear.”
Quick collections and delivery evidence made customer very happy.
“Very happy!”
Poor communication and incorrect delivery timing caused great dissatisfaction.
“Shockingly bad communication...”
Helpful drivers and excellent service over 500 pallet shipments.
“having sent over 500 pallets with these guys having no issues ever”
Pallet was mis-checked, lost, later delivered damaged and orders unfulfilled.
“At this point, our pallet was lost.”
Mostly great Amazon FBA service, but recent handling issues occurred.
“their customer service is great but on my last shipment I faced some issues”
Fast, responsive service with many years of reliable use.
“Fast delivery! Quick respond!”
Booking was easy and service was great.
“easy to book, great service.”
Easy online booking, clear tracking and no hidden costs.
“Easy to book online”
Four years of reliable deliveries with one rare issue resolved helpfully.
“We are using PalletOnline for over 4 years now.”
Best ever collection and delivery service. I was worried about which company to use for shipping. I am glad a friend recommended PalletOnline and I would do the same .The booking was easy and the entire process was hassle-free. The delivery guy arrived earlier to the collection site and the delivery came a day earlier. I was pleased by their reliability and efficiency. I had no problems with the support team, instead they were so helpful. I couldn't have managed without their advice. They also provided a tracking number and I could get notifications of my delivery on a daily basis via email and my goods arrived without damage. The services are affordable and I'm glad I found you.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
PalletOnline runs an online pallet delivery marketplace that links shippers with a network of pallet carriers across the UK. Customers can get instant quotes, book collections, and upload shipping documents through the website. The service includes scheduled collections, next-day options, and support for palletised e-commerce fulfilment such as Amazon FBA. PalletOnline offers carrier tracking integrations and customer support by phone and chat. Pricing is available for single shipments, with contract rates for customers shipping regular volumes.