Reviews show PalletOnline commonly provides an easy online booking experience with responsive individual staff members cited by name. Many customers report reliable collections and deliveries and useful tracking, but a recurring subset of reviews documents missed collections, incorrect handling and occasional lost or damaged pallets. Several reviewers praised specific support staff (for example named advisors) who resolved problems quickly. Prospective customers should use online tracking, confirm collection windows, and consider packaging or insurance for higher-value consignments given occasional reliability issues.
Examples from available reviews (Dec 2021 – Feb 2026).
Booking, collection and delivery ran smoothly as planned.
“Brilliant all round service!”
Multiple no-shows for scheduled collections caused poor service.
“this is so poor service.”
Pallet was mis-checked, lost, later delivered damaged and orders unfulfilled.
“At this point, our pallet was lost.”
Easy booking and polite support, but repeated failed collections.
“collections failed multiple times despite reassurances.”
Many reviewers report timely, efficient collections and deliveries, but multiple accounts describe missed collections, cancelled pickups and reliability lapses.
Some reviewers call prices affordable or low, while others felt service failures made the cost poor value when problems occurred.
The online booking and quoting process is frequently described as simple and easy to use across many reviews.
Several users report pallets arriving undamaged, but a small number describe lost consignments or damaged deliveries that affected orders.
Many reviews praise helpful staff and tracking notifications, yet others report poor or misleading updates and difficulties obtaining accurate ETAs.
Most reviewers describe positive end-to-end experiences, though a noticeable minority report serious service failures that impacted deliveries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Booking, collection and delivery ran smoothly as planned.
“Brilliant all round service!”
Scheduled collection failed and no drivers notified despite payment.
“they HAD NO DRIVERS.”
Quoting was easy and staff followed up collections and deliveries.
“quoting was easy”
Professional, supportive team made tasks smooth and communication clear.
“I’ve had a fantastic experience working with PalletOnline UK.”
Flexible and reliable interactions when dealing with PalletOnline.
“Flexible and reliable.”
First-time user impressed; driver punctual and staff ensured delivery.
“He (J. Costa) was on time, polite and professional.”
Booking was easy with great communication and direct collection.
“Steven Jones made booking easy”
Multiple no-shows for scheduled collections caused poor service.
“this is so poor service.”
Easy booking and polite support, but repeated failed collections.
“collections failed multiple times despite reassurances.”
Poor communication and tracking led customer to collect pallet themselves.
“no help to lack of tracking updates online.”
Employee Wes resolved a problem and made service recommendable.
“Nothing was too much trouble and he made a problem i had disappear.”
Quick collections and delivery evidence made customer very happy.
“Very happy!”
Poor communication and incorrect delivery timing caused great dissatisfaction.
“Shockingly bad communication...”
Helpful drivers and excellent service over 500 pallet shipments.
“having sent over 500 pallets with these guys having no issues ever”
Pallet was mis-checked, lost, later delivered damaged and orders unfulfilled.
“At this point, our pallet was lost.”
Mostly great Amazon FBA service, but recent handling issues occurred.
“their customer service is great but on my last shipment I faced some issues”
Fast, responsive service with many years of reliable use.
“Fast delivery! Quick respond!”
Booking was easy and service was great.
“easy to book, great service.”
Easy online booking, clear tracking and no hidden costs.
“Easy to book online”
Four years of reliable deliveries with one rare issue resolved helpfully.
“We are using PalletOnline for over 4 years now.”
Best ever collection and delivery service. I was worried about which company to use for shipping. I am glad a friend recommended PalletOnline and I would do the same .The booking was easy and the entire process was hassle-free. The delivery guy arrived earlier to the collection site and the delivery came a day earlier. I was pleased by their reliability and efficiency. I had no problems with the support team, instead they were so helpful. I couldn't have managed without their advice. They also provided a tracking number and I could get notifications of my delivery on a daily basis via email and my goods arrived without damage. The services are affordable and I'm glad I found you.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
PalletOnline is a UK-based online platform for booking palletised freight. The service acts as a digital booking and quoting interface that connects shippers with a network of carriers for UK and sometimes cross-border pallet deliveries, and typically provides online booking, tracking references and customer support aimed at businesses and individuals sending palletised goods.