Reviews Analysed
21
We Collect & Analyse Reviews
Parcel2Go
Experiences & Reviews
Parcel2Go is a UK-based parcel comparison and booking platform that lets individuals and businesses compare courier services and book shipments online. The site aggregates services from major carriers to provide booking, label generation and tracking for domestic and international consignments. As an intermediary rather than a carrier, Parcel2Go facilitates bookings and dispatches through partner couriers and provides tools such as online quotes, label printing and tracking information.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
21d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Mixed delivery reliability: several reviewers praise timely deliveries, while others report missed collections, long delays and lost parcels.
Share
Mixed
14%
💰
Value for money
Mixed value: many customers note competitive prices, but a number report extra carrier charges, unpaid refunds or unexpected fees.
Share
Mixed
14%
⚡
User experience
Generally positive for online booking: many find the website/app quick and clear, though some report missing labels, QR code problems and locker shortages.
Share
Mixed
21%
🔧
Product quality
Limited data on parcel condition: where mentioned, recipients report items arriving in good condition, but mentions are few.
Share
Mixed
5%
📞
Communication
Communication issues recur: multiple reviews describe poor contact, delayed updates or billing confusion; a minority highlight useful WhatsApp checks or collection notices.
Share
Weak
13%
⭐
Overall experience
Overall mixed: many users report smooth, reliable bookings and successful deliveries, while a notable portion report failures, extra charges or refund disputes.
Share
Mixed
33%
Our Independent Methodology
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Data Collection
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AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Great service
"Great service. Went online, found the best price and went with it. Seamless. Parcel deliver..."
customer from Essex
Trustpilot
Sep 30, 2025
Featured for: Positive: fast delivery, good condition
No delivery and no refund - very dissapointed!
"I paid £22 for express delivery of a card from the UK to Singapore. The service I paid for promised delivery in 2-3 days and yet I was not informed un..."
dissatisfied customer
Trustpilot
Sep 30, 2025
Featured for: Negative: paid, not delivered, no refund
Extra Payments demanded by UPS !!!!
"Package was picked up &then delivered Correctly by UPS I had chosen on the Parcel2Go site, but a few weeks later I started getting extra payment deman..."
Gordon
Trustpilot
Sep 30, 2025
Featured for: Billing issue: extra charges from carrier
I didn't get a QR code i couldn't …
"I didn't get a QR code i couldn't easily get in touch at the post office with a contact telephone number to sort that out. After returning home and fi..."
MRS MOIRA VEEVERS
Trustpilot
Sep 30, 2025
Featured for: UX and contact problems, wrong charge
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
c
customer
trustpilot.com
Sep 30, 2025
I’m still waiting on my label
...
c
customer from Essex
trustpilot.com
Sep 30, 2025
Great service
Great service. Went online, found the best price and went with it. Seamless. Parcel deliver...
c
customer
trustpilot.com
Sep 30, 2025
Not enough large item lockers
Not enough large item lockers. Had to drive...
B
Bisi Thomas
trustpilot.com
Sep 30, 2025
Very Good
...
M
Mandy Wines
trustpilot.com
Sep 30, 2025
Very easy to follow and straightforward…
Very easy to follow and...
M
Mrs Edwards
trustpilot.com
Sep 30, 2025
Great service easy to use
...
d
dissatisfied customer
trustpilot.com
Sep 30, 2025
No delivery and no refund - very dissapointed!
I paid £22 for express delivery of a card from the UK to Singapore. The service I paid for promised delivery in 2-3 days and yet I was not informed un...
B
BE
trustpilot.com
Sep 30, 2025
Easy To Use
Very easy to sort out sending a pa...
G
Gordon
trustpilot.com
Sep 30, 2025
Extra Payments demanded by UPS !!!!
Package was picked up &then delivered Correctly by UPS I had chosen on the Parcel2Go site, but a few weeks later I started getting extra payment deman...
P
Peter .
trustpilot.com
Sep 30, 2025
Unable to connect you
Unable to connect you. No labels h...
D
David
trustpilot.com
Sep 30, 2025
Easy to fill in the order
Easy to fill in the order, and very clea...
E
Elena Petrova
trustpilot.com
Sep 30, 2025
Easy app to follow
Easy app to follow...
R
RS
trustpilot.com
Sep 30, 2025
Easy Process
They do what they say on the...
M
MRS MOIRA VEEVERS
trustpilot.com
Sep 30, 2025
I didn't get a QR code i couldn't …
I didn't get a QR code i couldn't easily get in touch at the post office with a contact telephone number to sort that out. After returning home and fi...
I
Ian Douglas
trustpilot.com
Sep 30, 2025
My first experience of sending a parcel by Parcel 2Go
I found the summary of the offers of the different couriers very helpful, and it saved me from having to do a lot of research. I do have a few reserva...
T
Terrence
trustpilot.com
Sep 30, 2025
Paid extra for same day collection, no one showed up
I went with a more costly option for same day collection by UPS, no one's turned up. Things shouldn't be advertised if...
A
Angela
trustpilot.com
Sep 30, 2025
FedEx via Parcel2Go
The courier company was thorough and checked details by Wh...
J
Joseph Hampejs
trustpilot.com
Sep 30, 2025
Straightforward and simple
Straightforward and simple to compare i...
J
Julia Richards
trustpilot.com
Sep 30, 2025
I like the service but I do not like…
I like the service but I do not like the fact that you show what is in the parcel when you send the email to t...
M
MS BRAITHWAITE
trustpilot.com
Sep 30, 2025
I was able to send all the parcels that…
I was able to send all the parcels that I needed to. Hopefully they will al...
Conclusion
Reviews show Parcel2Go is widely used for quick online comparisons and straightforward booking—many customers praise the website/app and competitive prices. However, the review set also contains repeated reports of delivery failures, missed collections, billing disputes (including extra carrier charges) and difficulties obtaining refunds. Several reviewers mention operational issues such as missing labels, QR code problems or limited large-item locker availability, and others note successful carrier communications via WhatsApp. Consumers should check carrier terms, confirm label/QR receipt before drop-off, keep documentation of payments and tracking, and consider tracked or insured services for valuable items.