Many reviewers mention fast, on-time delivery, clear tracking, and a booking site that’s easy to use. Several also say parcels were left in safe spots and collections happened quickly. Another group reports major problems: missed collections, late or lost parcels, damaged items, and refunds being challenged. More than one review also points to missing labels, gaps in customs details, and support that is slow to respond.
Examples from available reviews (Dec 2021 – Mar 2026).
Good value with first-class tracking and on-time delivery.
“Value for money 1st class tracking service delivered on time”
Website is reliable and easy to navigate.
“Reliable website - easy to navigate.”
Promised delivery missed, no tracking, no refund, causing loss and distress.
“they have refused to provide tracking information, customs contact details, or a refund.”
Parcel arrived two weeks late and was smashed, claim denied.
“Rubbish service two week late delivering parcel then when delivered all smashed up”
Many accounts describe collections happening promptly, with couriers delivering on time or even early. Repeated complaints describe booked collections where no one turned up, deliveries sent to the wrong address, and long delays that sometimes end with parcels lost. Reviews in the negative cluster also often mention same-day collections that didn’t happen and refunds that were refused.
Many customers point to competitive international pricing and say it feels like good value, backed up by reliable tracking. A smaller set report surprise return charges, being billed twice, or getting refunds reduced because some fees were kept. These billing disputes show up less often than complaints about delivery issues and damage.
Users often describe the booking process as simple, the app as clear, and the whole job finished in minutes. Several reviews say the courier comparison tools help and that creating labels is easy. Others report that labels never arrived or the system wouldn’t generate them, which then led to cancellations or refunds.
Many reviewers say parcels arrived in good condition, packed well and left safely in porches or the places requested. A separate negative cluster reports items smashed, tampered with, missing, or damaged at depots. Several of these complaints also mention insurance and compensation claims being declined or disputed.
Positive comments focus on accurate tracking, step-by-step updates, and proof of delivery. Negative reports mention missing or delayed labels, customs paperwork not included, and couriers repeatedly asking for extra payment. A number of customers also say they struggled to reach support to sort these problems out.
Reviews split sharply between many five-star stories of hassle-free delivery and a strong set of one-star accounts describing major failures. Long-term users describe steady reliability, while others report serious losses, refunds refused, or claims left unresolved. That gap shapes how people view the service overall.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Reviewer says service was excellent as always.
“Excellent as always”
Reviewer says service was excellent as always.
“Excellent as always”
Reviewer reports good service overall.
“Good sevice”
Reviewer reports good service overall.
“Good sevice”
Good value with first-class tracking and on-time delivery.
“Value for money 1st class tracking service delivered on time”
Good value with first-class tracking and on-time delivery.
“Value for money 1st class tracking service delivered on time”
Delivery was fast and good according to reviewer.
“Fast, good, perfekt!”
Delivery was fast and good according to reviewer.
“Fast, good, perfekt!”
Parcel delivered fast and left in a safe place by the door.
“Fast delivery, left on a safe place by my door.”
Parcel delivered fast and left in a safe place by the door.
“Fast delivery, left on a safe place by my door.”
Parcel arrived quickly and was left safely in the porch.
“Arrived quickly. Left safely in porch.”
Parcel arrived quickly and was left safely in the porch.
“Arrived quickly. Left safely in porch.”
Delivery was okay without further comment.
“Okay delivery”
Delivery was okay without further comment.
“Okay delivery”
Website is reliable and easy to navigate.
“Reliable website - easy to navigate.”
Website is reliable and easy to navigate.
“Reliable website - easy to navigate.”
Parcel was delivered quickly and in good condition.
“Delivered quickly and parcel in good condition.”
Parcel was delivered quickly and in good condition.
“Delivered quickly and parcel in good condition.”
Item was wedged in letterbox while recipient was out.
“Item was wedged in my letter box while I was out.”
Item was wedged in letterbox while recipient was out.
“Item was wedged in my letter box while I was out.”
The delivery time was very good.
“Great delivery time”
Parcel delivered quickly; reviewer pleased with delivery time.
“Great delivery time”
Parcel was well packaged and delivered fast.
“Well packaged and fast delivery”
Item was well packaged and delivered quickly.
“Well packaged and fast delivery”
Reviewer cannot fault the delivery information provided.
“Cannot fault the delivery info.”
Delivery updates were accurate and without fault.
“Cannot fault the delivery info.”
Parcel tracked easily, arrived on time with proof of delivery.
“I was able to track my parcel through out it's journey with ease”
Parcel tracked easily, arrived on time, proof provided promptly.
“it arrived on time and proof of delivery was available”
Parcel delayed with no tracking updates and no complaint channel.
“The worst service i have ever seen!”
Parcel missed deadline and tracking showed no updates, causing frustration.
“The worst service i have ever seen!”
Parcel arrived on time but was delivered to the wrong location.
“The parcel arrived when it should have, but as there are multiple addresses for where I work the parcel was delivered to a different location.”
Parcel delivered on time but left at the wrong workplace location.
“the parcel was delivered to a different location.”
Process was straightforward and item delivered within 48 hours.
“Very straightforward process. No problems encountered and item delivered within 48 hours.”
Booking process was straightforward and the item arrived within 48 hours.
“Very straightforward process.”
Large item delivered on time with notifications throughout.
“I was notified every step of the way”
Large item arrived on time with updates; reviewer expresses satisfaction.
“it was delivered on time and I was notified every step of the way”
Parcel was collected promptly and process was quick and easy.
“My parcel was collected very promptly, and the whole process was quick and easy.”
Parcel collection was prompt and the process was quick and easy.
“My parcel was collected very promptly, and the whole process was quick and easy.”
Local driver left my parcel in the safe indicated place.
“Local Driver left my parcel in my safe indicated place.”
Driver left parcel in the indicated safe place.
“Local Driver left my parcel in my safe indicated place.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Parcel2Go is a UK online platform that lets people book and compare courier services for parcels in the UK and abroad. Customers can buy postage, print labels, and set up home collection or use drop-off points. The site shows delivery speed and price options from different couriers and provides tracking links for each booking. It’s used by individuals and businesses sending parcels out and handling returns.