Reviews show Parcel2Go is widely used for quick online comparisons and straightforward booking—many customers praise the website/app and competitive prices. However, the review set also contains repeated reports of delivery failures, missed collections, billing disputes (including extra carrier charges) and difficulties obtaining refunds. Several reviewers mention operational issues such as missing labels, QR code problems or limited large-item locker availability, and others note successful carrier communications via WhatsApp. Consumers should check carrier terms, confirm label/QR receipt before drop-off, keep documentation of payments and tracking, and consider tracked or insured services for valuable items.
Examples from available reviews (Dec 2021 – Feb 2026).
Parcel delivered early and arrived in good condition.
“Parcel delivered ahead of schedule UK-USA”
Paid for express delivery which failed and refund was refused.
“they refused to refund me the cost!!”
UPS later sent repeated extra payment demands despite payment to Parcel2Go.
“extra payment demands (x3) from UPS”
Did not receive QR code, couldn't contact support, and was charged incorrectly.
“I didn't get a QR code”
Mixed delivery reliability: several reviewers praise timely deliveries, while others report missed collections, long delays and lost parcels.
Mixed value: many customers note competitive prices, but a number report extra carrier charges, unpaid refunds or unexpected fees.
Generally positive for online booking: many find the website/app quick and clear, though some report missing labels, QR code problems and locker shortages.
Limited data on parcel condition: where mentioned, recipients report items arriving in good condition, but mentions are few.
Communication issues recur: multiple reviews describe poor contact, delayed updates or billing confusion; a minority highlight useful WhatsApp checks or collection notices.
Overall mixed: many users report smooth, reliable bookings and successful deliveries, while a notable portion report failures, extra charges or refund disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Courier missed two scheduled collections and Parcel2Go offered inadequate compensation.
“Evri never showed up.”
Parcel arrived two weeks late and was smashed, claim denied.
“Rubbish service two week late delivering parcel then when delivered all smashed up”
Valuable parcel misplaced and the company offered only £20 compensation.
“They were offering my £20 compensation, and extremely rude as well”
Shipment lacked required customs data and is being returned incorrectly.
“no MRN, no customs broker details, no customs invoice.”
Company disputed parcel weight without providing evidence and ignored requests.
“No evidence was provided by parcel2go to me.”
Parcel arrived late and to wrong address with poor customer support.
“delivered to the wrong address.”
Customer was double-billed due to missing dimensions and received poor support.
“Double-billed directly by UPS.”
Several parcels held by UPS for duties and Parcel2Go failed to resolve communication.
“UPS driver demanded $200 for customs duties at the door”
Parcel delivered damaged and company refused compensation responsibility.
“after 19 days they delivered a damaged parcel which wasn’t usable anymore”
System accepted undeliverable PO Box and left recipient with unexpected customs charges.
“their site allows undeliverable addresses and doesn’t clearly warn about fees.”
Promised delivery missed, no tracking, no refund, causing loss and distress.
“they have refused to provide tracking information, customs contact details, or a refund.”
Parcel damaged in depot and company avoided responsibility for compensation.
“my parcel was demaged in there depot”
Parcel never delivered and contacting customer support was practically impossible.
“LOST MY MONEY AND MY PARCEL!!”
Customer still waiting for the shipping label to arrive.
“I’m still waiting on my label”
Parcel delivered early and arrived in good condition.
“Parcel delivered ahead of schedule UK-USA”
Reviewer had to drive around because few large item lockers.
“Not enough large item lockers.”
Service was easy to use and reliable.
“Easy to use and reliable”
Process was very easy to follow and straightforward.
“Very easy to follow and straightforward process”
Service was great and easy to use.
“Great service easy to use”
Paid for express delivery which failed and refund was refused.
“they refused to refund me the cost!!”
Sending an international parcel was very easy and had good prices.
“Very easy to sort out sending a parcel internationally, good prices.”
UPS later sent repeated extra payment demands despite payment to Parcel2Go.
“extra payment demands (x3) from UPS”
Connection failed and no labels arrived after a day.
“No labels have arrived after a day of waiting.”
Order was easy to complete and clear, took five minutes.
“Easy to fill in the order, and very clear on the process, completed in 5 minutes”
App was easy to follow and offered the best price.
“Easy app to follow, best price ever.”
Service is reliable and reviewer has used it for years.
“They do what they say on the tin been using them for years”
Did not receive QR code, couldn't contact support, and was charged incorrectly.
“I didn't get a QR code”
Courier offer summaries saved research, though FedEx changed a rate.
“I found the summary of the offers of the different couriers very helpful”
Paid for same-day collection but no one collected.
“Paid extra for same day collection, no one showed up”
Courier checked details via WhatsApp and delivered early.
“They delivered early.”
Comparing international parcel services was straightforward and simple.
“Straightforward and simple to compare international parcel services available.”
Service reveals parcel contents in recipient email, which reviewer disliked.
“your email told him what was in the parcel!”
All needed parcels were sent and notifications show collection.
“So far I have been notified that they have been collected.”
Collection not picked up despite payment and no response about refund.
“sorry Evri was unable to pick it up on Wednesday..”
Parcel was returned after delays and company kept £20 of refund.
“they decided to keep £20 of the "refund".”
Bike never delivered and refund denied; customer lost item and money.
“it was never delivered.”
Company charges return fees unexpectedly and customer reported them to Trading Standards.
“REPORTED TO TRADING STANDARDS AND WON’T BE USING AGAIN!!!”
Service failed to generate labels repeatedly and refunded money instead.
“They have never generated labels the last 3 times I have used them.”
Parcel arrived tampered with, items missing, and insurance claim declined.
“the package had been tampered with”
No collection occurred despite staying in all day and no communications.
“No collection. No email. No phone call.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Parcel2Go is a UK-based parcel comparison and booking platform that lets individuals and businesses compare courier services and book shipments online. The site aggregates services from major carriers to provide booking, label generation and tracking for domestic and international consignments. As an intermediary rather than a carrier, Parcel2Go facilitates bookings and dispatches through partner couriers and provides tools such as online quotes, label printing and tracking information.