Many reviewers mention fast, on-time delivery, clear tracking, and a booking site that’s easy to use. Several also say parcels were left in safe spots and collections happened quickly. Another group reports major problems: missed collections, late or lost parcels, damaged items, and refunds being challenged. More than one review also points to missing labels, gaps in customs details, and support that is slow to respond.
Examples from available reviews (Dec 2021 – Mar 2026).
Good value with first-class tracking and on-time delivery.
“Value for money 1st class tracking service delivered on time”
Website is reliable and easy to navigate.
“Reliable website - easy to navigate.”
Promised delivery missed, no tracking, no refund, causing loss and distress.
“they have refused to provide tracking information, customs contact details, or a refund.”
Parcel arrived two weeks late and was smashed, claim denied.
“Rubbish service two week late delivering parcel then when delivered all smashed up”
Many accounts describe collections happening promptly, with couriers delivering on time or even early. Repeated complaints describe booked collections where no one turned up, deliveries sent to the wrong address, and long delays that sometimes end with parcels lost. Reviews in the negative cluster also often mention same-day collections that didn’t happen and refunds that were refused.
Many customers point to competitive international pricing and say it feels like good value, backed up by reliable tracking. A smaller set report surprise return charges, being billed twice, or getting refunds reduced because some fees were kept. These billing disputes show up less often than complaints about delivery issues and damage.
Users often describe the booking process as simple, the app as clear, and the whole job finished in minutes. Several reviews say the courier comparison tools help and that creating labels is easy. Others report that labels never arrived or the system wouldn’t generate them, which then led to cancellations or refunds.
Many reviewers say parcels arrived in good condition, packed well and left safely in porches or the places requested. A separate negative cluster reports items smashed, tampered with, missing, or damaged at depots. Several of these complaints also mention insurance and compensation claims being declined or disputed.
Positive comments focus on accurate tracking, step-by-step updates, and proof of delivery. Negative reports mention missing or delayed labels, customs paperwork not included, and couriers repeatedly asking for extra payment. A number of customers also say they struggled to reach support to sort these problems out.
Reviews split sharply between many five-star stories of hassle-free delivery and a strong set of one-star accounts describing major failures. Long-term users describe steady reliability, while others report serious losses, refunds refused, or claims left unresolved. That gap shapes how people view the service overall.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Courier missed two scheduled collections and Parcel2Go offered inadequate compensation.
“Evri never showed up.”
Parcel arrived two weeks late and was smashed, claim denied.
“Rubbish service two week late delivering parcel then when delivered all smashed up”
Valuable parcel misplaced and the company offered only £20 compensation.
“They were offering my £20 compensation, and extremely rude as well”
Shipment lacked required customs data and is being returned incorrectly.
“no MRN, no customs broker details, no customs invoice.”
Company disputed parcel weight without providing evidence and ignored requests.
“No evidence was provided by parcel2go to me.”
Parcel arrived late and to wrong address with poor customer support.
“delivered to the wrong address.”
Customer was double-billed due to missing dimensions and received poor support.
“Double-billed directly by UPS.”
Several parcels held by UPS for duties and Parcel2Go failed to resolve communication.
“UPS driver demanded $200 for customs duties at the door”
Parcel delivered damaged and company refused compensation responsibility.
“after 19 days they delivered a damaged parcel which wasn’t usable anymore”
System accepted undeliverable PO Box and left recipient with unexpected customs charges.
“their site allows undeliverable addresses and doesn’t clearly warn about fees.”
Promised delivery missed, no tracking, no refund, causing loss and distress.
“they have refused to provide tracking information, customs contact details, or a refund.”
Parcel damaged in depot and company avoided responsibility for compensation.
“my parcel was demaged in there depot”
Parcel never delivered and contacting customer support was practically impossible.
“LOST MY MONEY AND MY PARCEL!!”
Customer still waiting for the shipping label to arrive.
“I’m still waiting on my label”
Parcel delivered early and arrived in good condition.
“Parcel delivered ahead of schedule UK-USA”
Reviewer had to drive around because few large item lockers.
“Not enough large item lockers.”
Service was easy to use and reliable.
“Easy to use and reliable”
Process was very easy to follow and straightforward.
“Very easy to follow and straightforward process”
Service was great and easy to use.
“Great service easy to use”
Paid for express delivery which failed and refund was refused.
“they refused to refund me the cost!!”
Sending an international parcel was very easy and had good prices.
“Very easy to sort out sending a parcel internationally, good prices.”
UPS later sent repeated extra payment demands despite payment to Parcel2Go.
“extra payment demands (x3) from UPS”
Connection failed and no labels arrived after a day.
“No labels have arrived after a day of waiting.”
Order was easy to complete and clear, took five minutes.
“Easy to fill in the order, and very clear on the process, completed in 5 minutes”
App was easy to follow and offered the best price.
“Easy app to follow, best price ever.”
Service is reliable and reviewer has used it for years.
“They do what they say on the tin been using them for years”
Did not receive QR code, couldn't contact support, and was charged incorrectly.
“I didn't get a QR code”
Courier offer summaries saved research, though FedEx changed a rate.
“I found the summary of the offers of the different couriers very helpful”
Paid for same-day collection but no one collected.
“Paid extra for same day collection, no one showed up”
Courier checked details via WhatsApp and delivered early.
“They delivered early.”
Comparing international parcel services was straightforward and simple.
“Straightforward and simple to compare international parcel services available.”
Service reveals parcel contents in recipient email, which reviewer disliked.
“your email told him what was in the parcel!”
All needed parcels were sent and notifications show collection.
“So far I have been notified that they have been collected.”
Collection not picked up despite payment and no response about refund.
“sorry Evri was unable to pick it up on Wednesday..”
Parcel was returned after delays and company kept £20 of refund.
“they decided to keep £20 of the "refund".”
Bike never delivered and refund denied; customer lost item and money.
“it was never delivered.”
Company charges return fees unexpectedly and customer reported them to Trading Standards.
“REPORTED TO TRADING STANDARDS AND WON’T BE USING AGAIN!!!”
Service failed to generate labels repeatedly and refunded money instead.
“They have never generated labels the last 3 times I have used them.”
Parcel arrived tampered with, items missing, and insurance claim declined.
“the package had been tampered with”
No collection occurred despite staying in all day and no communications.
“No collection. No email. No phone call.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Parcel2Go is a UK online platform that lets people book and compare courier services for parcels in the UK and abroad. Customers can buy postage, print labels, and set up home collection or use drop-off points. The site shows delivery speed and price options from different couriers and provides tracking links for each booking. It’s used by individuals and businesses sending parcels out and handling returns.