Reviews show Parcel2Go is widely used for quick online comparisons and straightforward booking—many customers praise the website/app and competitive prices. However, the review set also contains repeated reports of delivery failures, missed collections, billing disputes (including extra carrier charges) and difficulties obtaining refunds. Several reviewers mention operational issues such as missing labels, QR code problems or limited large-item locker availability, and others note successful carrier communications via WhatsApp. Consumers should check carrier terms, confirm label/QR receipt before drop-off, keep documentation of payments and tracking, and consider tracked or insured services for valuable items.
Examples from available reviews (Dec 2021 – Feb 2026).
Parcel delivered early and arrived in good condition.
“Parcel delivered ahead of schedule UK-USA”
Paid for express delivery which failed and refund was refused.
“they refused to refund me the cost!!”
UPS later sent repeated extra payment demands despite payment to Parcel2Go.
“extra payment demands (x3) from UPS”
Did not receive QR code, couldn't contact support, and was charged incorrectly.
“I didn't get a QR code”
Mixed delivery reliability: several reviewers praise timely deliveries, while others report missed collections, long delays and lost parcels.
Mixed value: many customers note competitive prices, but a number report extra carrier charges, unpaid refunds or unexpected fees.
Generally positive for online booking: many find the website/app quick and clear, though some report missing labels, QR code problems and locker shortages.
Limited data on parcel condition: where mentioned, recipients report items arriving in good condition, but mentions are few.
Communication issues recur: multiple reviews describe poor contact, delayed updates or billing confusion; a minority highlight useful WhatsApp checks or collection notices.
Overall mixed: many users report smooth, reliable bookings and successful deliveries, while a notable portion report failures, extra charges or refund disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
I'm writing this review because things are not working out properly with Parcel2Go. I wanted a small package to be sent overseas to my sister. She lives 6,000 miles away and it's hard for me to travel there, so I was planning on sending her something inexpensive – it only cost me a dollar or two. She's my only sibling, so we're pretty close — it would have been a special surprise for her. I am super disappointed with parcel2go services. It delayed with the parcel for over 2 months and now it is lost somewhere in transit and parcel2go doesn't want to give me compensation. I think you should know about their services and how slow they are. If you can create a negative review or blogpost about them that will be nice, in the hope to prevent new clients from being scammed by this company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Parcel2Go is a UK-based parcel comparison and booking platform that lets individuals and businesses compare courier services and book shipments online. The site aggregates services from major carriers to provide booking, label generation and tracking for domestic and international consignments. As an intermediary rather than a carrier, Parcel2Go facilitates bookings and dispatches through partner couriers and provides tools such as online quotes, label printing and tracking information.