Reviews show Parcel2Go is widely used for quick online comparisons and straightforward booking—many customers praise the website/app and competitive prices. However, the review set also contains repeated reports of delivery failures, missed collections, billing disputes (including extra carrier charges) and difficulties obtaining refunds. Several reviewers mention operational issues such as missing labels, QR code problems or limited large-item locker availability, and others note successful carrier communications via WhatsApp. Consumers should check carrier terms, confirm label/QR receipt before drop-off, keep documentation of payments and tracking, and consider tracked or insured services for valuable items.
Examples from available reviews (Dec 2021 – Feb 2026).
Parcel delivered early and arrived in good condition.
“Parcel delivered ahead of schedule UK-USA”
Paid for express delivery which failed and refund was refused.
“they refused to refund me the cost!!”
UPS later sent repeated extra payment demands despite payment to Parcel2Go.
“extra payment demands (x3) from UPS”
Did not receive QR code, couldn't contact support, and was charged incorrectly.
“I didn't get a QR code”
Mixed delivery reliability: several reviewers praise timely deliveries, while others report missed collections, long delays and lost parcels.
Mixed value: many customers note competitive prices, but a number report extra carrier charges, unpaid refunds or unexpected fees.
Generally positive for online booking: many find the website/app quick and clear, though some report missing labels, QR code problems and locker shortages.
Limited data on parcel condition: where mentioned, recipients report items arriving in good condition, but mentions are few.
Communication issues recur: multiple reviews describe poor contact, delayed updates or billing confusion; a minority highlight useful WhatsApp checks or collection notices.
Overall mixed: many users report smooth, reliable bookings and successful deliveries, while a notable portion report failures, extra charges or refund disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer says service was excellent as always.
“Excellent as always”
Reviewer says service was excellent as always.
“Excellent as always”
Reviewer reports good service overall.
“Good sevice”
Reviewer reports good service overall.
“Good sevice”
Good value with first-class tracking and on-time delivery.
“Value for money 1st class tracking service delivered on time”
Good value with first-class tracking and on-time delivery.
“Value for money 1st class tracking service delivered on time”
Delivery was fast and good according to reviewer.
“Fast, good, perfekt!”
Delivery was fast and good according to reviewer.
“Fast, good, perfekt!”
Parcel delivered fast and left in a safe place by the door.
“Fast delivery, left on a safe place by my door.”
Parcel delivered fast and left in a safe place by the door.
“Fast delivery, left on a safe place by my door.”
Parcel arrived quickly and was left safely in the porch.
“Arrived quickly. Left safely in porch.”
Parcel arrived quickly and was left safely in the porch.
“Arrived quickly. Left safely in porch.”
Delivery was okay without further comment.
“Okay delivery”
Delivery was okay without further comment.
“Okay delivery”
Website is reliable and easy to navigate.
“Reliable website - easy to navigate.”
Website is reliable and easy to navigate.
“Reliable website - easy to navigate.”
Parcel was delivered quickly and in good condition.
“Delivered quickly and parcel in good condition.”
Parcel was delivered quickly and in good condition.
“Delivered quickly and parcel in good condition.”
Item was wedged in letterbox while recipient was out.
“Item was wedged in my letter box while I was out.”
Item was wedged in letterbox while recipient was out.
“Item was wedged in my letter box while I was out.”
The delivery time was very good.
“Great delivery time”
Parcel delivered quickly; reviewer pleased with delivery time.
“Great delivery time”
Parcel was well packaged and delivered fast.
“Well packaged and fast delivery”
Item was well packaged and delivered quickly.
“Well packaged and fast delivery”
Reviewer cannot fault the delivery information provided.
“Cannot fault the delivery info.”
Delivery updates were accurate and without fault.
“Cannot fault the delivery info.”
Parcel tracked easily, arrived on time with proof of delivery.
“I was able to track my parcel through out it's journey with ease”
Parcel tracked easily, arrived on time, proof provided promptly.
“it arrived on time and proof of delivery was available”
Parcel delayed with no tracking updates and no complaint channel.
“The worst service i have ever seen!”
Parcel missed deadline and tracking showed no updates, causing frustration.
“The worst service i have ever seen!”
Parcel arrived on time but was delivered to the wrong location.
“The parcel arrived when it should have, but as there are multiple addresses for where I work the parcel was delivered to a different location.”
Parcel delivered on time but left at the wrong workplace location.
“the parcel was delivered to a different location.”
Process was straightforward and item delivered within 48 hours.
“Very straightforward process. No problems encountered and item delivered within 48 hours.”
Booking process was straightforward and the item arrived within 48 hours.
“Very straightforward process.”
Large item delivered on time with notifications throughout.
“I was notified every step of the way”
Large item arrived on time with updates; reviewer expresses satisfaction.
“it was delivered on time and I was notified every step of the way”
Parcel was collected promptly and process was quick and easy.
“My parcel was collected very promptly, and the whole process was quick and easy.”
Parcel collection was prompt and the process was quick and easy.
“My parcel was collected very promptly, and the whole process was quick and easy.”
Local driver left my parcel in the safe indicated place.
“Local Driver left my parcel in my safe indicated place.”
Driver left parcel in the indicated safe place.
“Local Driver left my parcel in my safe indicated place.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Parcel2Go is a UK-based parcel comparison and booking platform that lets individuals and businesses compare courier services and book shipments online. The site aggregates services from major carriers to provide booking, label generation and tracking for domestic and international consignments. As an intermediary rather than a carrier, Parcel2Go facilitates bookings and dispatches through partner couriers and provides tools such as online quotes, label printing and tracking information.