Some reviewers say Meet Hugo delivers converting leads and provides attentive account managers. Others say the promised leads never arrived, refunds were refused, and subscription fees jumped sharply. A smaller set of reviews also alleges unwanted contact and payment issues.
Examples from available reviews (Oct 2020 – Mar 2026).
They promised exclusive leads but delivered poor or missing leads, no refund.
“we are still owed 8 leads for the first month”
Annual price more than doubled, reviewer felt it was a rip-off.
“jumped in price from £19.99 / annum to £39.99”
Reviewer received strong ROI and made three sales from leads.
“I've made 3 sales so far; ROI is strong”
Exclusive leads were high quality and well targeted, with excellent service.
“This is a Grade A professional service”
Reviews often mention leads that never arrived, repeated leads, and exclusivity promises that weren’t met. Several reviewers point to professional account managers and tender support that helped them win contracts. A separate group describes slow onboarding and stretches of weak responsiveness.
Many reviewers object to recent price rises and say the service didn’t pay off when leads didn’t convert. Others report clear ROI, multiple sales, and business growth after subscribing. A few mention surprise charges or being kept on rolling renewals.
Some users report technical issues, including a paid app that worked worse and periods when they couldn’t access the service. Others say the platform saves time and makes it easier to find suppliers. Overall, accounts describe uneven day-to-day use.
Views on lead quality split sharply: some call the leads well targeted and high quality, while others say most leads were low value or just public links. Reviewers also flag technical glitches and incomplete lead details. Both strong and weak results show up repeatedly across reviews.
Several reviewers praise quick replies, targeting tweaks, and help with follow-up. Others describe unwanted outreach, unclear handling of data, and hardline billing calls. These complaints appear less often but still stand out.
Feedback splits between five-star stories of sales growth and one-star accounts of refused refunds and billing disputes. Positive reviews mention renewals and clear wins; negative reviews describe lost trust and, in some cases, claims of scamming. Reported outcomes differ sharply across reviews.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (9) · Reviews (1) · Quotes shortened · As of: March 2026
Paid app had glitches and was worse than the free version.
“They forced is over to the paid app”
Annual price more than doubled, reviewer felt it was a rip-off.
“jumped in price from £19.99 / annum to £39.99”
They provided uninterested contacts, charged extra, and refused refunds.
“They refused to refund me.”
Product did not work for this reviewer.
“Pile of crap does not work”
Lead expectations were false; paid service only reposted free leads.
“The only "leads" we've been sent are links to free tendering platforms”
Service delivered no unique leads and refused refunds.
“I have not seen a single lead that I couldn't find online in less than 5 minutes”
Service felt overpriced and reviewer lost £900 on ineffective leads.
“it's £900 down the drain”
Paid for ten leads but received only three and none later.
“Paid for 10 exclusive leads on the 25th of Nov.”
They promised exclusive leads but delivered poor or missing leads, no refund.
“we are still owed 8 leads for the first month”
Technical onboarding issues wasted six weeks but rep is attentive.
“Our new rep, Emma, is wonderful and very attentive”
Platform provides good market intelligence but leads weren't ideal.
“Good platform with good levels of market intelligence”
Reviewer claims company took personal data and did not explain data handling.
“The company steals your personal data, contacts you via phone/email”
Exclusive leads were high quality and well targeted, with excellent service.
“This is a Grade A professional service”
Meet Hugo saved time by sourcing quality videographers and quotes.
“This process saved our team so much time and resource”
Team responsive and willing to improve targeting and lead relevance.
“The team at Meet Hugo are helpful and responsive.”
Reviewer received strong ROI and made three sales from leads.
“I've made 3 sales so far; ROI is strong”
Opportunities helped develop sales process and resulted in two sales.
“I've made 2 sales so far, and plan to renew for a further 6 months!”
Premium package delivered twenty warm contacts boosting business growth.
“I've had 20 warm contacts so far that are really going to help grow my business.”
Leads poor quality, account manager unavailable, and unexpected auto-renewal.
“The leads are poor quality often with no contact information.”
Received plenty of leads and professional service.
“Plenty of leads, professional service”
Reviewer temporarily lost access to savings but later regained them.
“I almost all my savings within a week and was unable to withdraw any funds”
Paid for ten exclusive leads but did not receive promised quality leads.
“High priced for rubbish leads.”
Reviewer calls Meet Hugo scammers based on other review sites.
“Meet Hugo are scammers imo”
Tenders have been a vital part of our business growth. We have won more than 10 tenders in the last 2 years working with Hugo. I am really thankful to Hugo's team for helping me with all my tenders and all the valuable information that I used to win my first tender. They are very professional and they know their job and are always willing to go that extra mile for you. Very delighted I found you at the right moment in our business. I look forward to working with them in the future and recommend to anyone wanting to grow their business. KEEP UP OFFERING GREAT SERVICES!
Reviewer accuses company of passing off opportunities and taking customers' money.
“Absolute con artists.”
Reviewer believes Meet Hugo is a scam and warns against card payments.
“Meet Hugo are scammers.”
Helpful business development resource with responsive and supportive team.
“Meet Hugo has been a very helpful business development resource.”
Leads poor quality and reviewer alleges unauthorised payments and bullying.
“Stay far away from this company.”
Leads mostly low quality 'buying signals' and support was unhelpful.
“95% of the leads are garbage - "buying signals”
They failed to deliver promised discount and enforced unwanted rolling subscription.
“Inflexible punitive customer service approach.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Meet Hugo is a UK lead-generation and business development provider for small businesses and agencies. It gathers tender opportunities and business leads, then matches them to client profiles. Clients can subscribe for curated leads, plus account management and tender support. The service offers tiered packages and lists contact and pricing details on its website.