Reviews for Meet Hugo show a clear split in customer experience. Many customers describe receiving relevant leads, making sales and valuing responsive account managers. Conversely, a substantial group report poor lead quality, missed delivery of promised leads, sudden price increases and difficulties obtaining refunds. Prospective buyers should request clear service commitments, ask about refund and cancellation terms, and consider a short trial or sample leads before committing to a longer subscription.
Examples from available reviews (Oct 2020 – Feb 2026).
Exclusive leads were high quality and well targeted, with excellent service.
“This is a Grade A professional service”
They promised exclusive leads but delivered poor or missing leads, no refund.
“we are still owed 8 leads for the first month”
Paid app had glitches and was worse than the free version.
“They forced is over to the paid app”
Technical onboarding issues wasted six weeks but rep is attentive.
“Our new rep, Emma, is wonderful and very attentive”
Many reviewers praise attentive account managers and proactive support; a noticeable minority report unmet commitments, cancellations and poor follow‑up.
Reviewers disagree on value: some report clear ROI, while a large group cites price hikes, lock‑ins and poor return for the fee paid.
Several users report technical problems and a degraded app experience, including glitches and onboarding delays that affected early use.
Lead quality is mixed: some customers received relevant, convertible leads and sales, while many others received irrelevant, low‑quality or missing leads.
Experiences vary: some customers find account managers responsive, but others report unresponsiveness, pushy contact and data/privacy concerns.
Overall impressions are divided: repeated reports of successful sales and helpful staff sit alongside frequent complaints about delivery and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (9) · Reviews (1) · Quotes shortened · As of: February 2026
Paid app had glitches and was worse than the free version.
“They forced is over to the paid app”
Annual price more than doubled, reviewer felt it was a rip-off.
“jumped in price from £19.99 / annum to £39.99”
They provided uninterested contacts, charged extra, and refused refunds.
“They refused to refund me.”
Product did not work for this reviewer.
“Pile of crap does not work”
Lead expectations were false; paid service only reposted free leads.
“The only "leads" we've been sent are links to free tendering platforms”
Service delivered no unique leads and refused refunds.
“I have not seen a single lead that I couldn't find online in less than 5 minutes”
Service felt overpriced and reviewer lost £900 on ineffective leads.
“it's £900 down the drain”
Paid for ten leads but received only three and none later.
“Paid for 10 exclusive leads on the 25th of Nov.”
They promised exclusive leads but delivered poor or missing leads, no refund.
“we are still owed 8 leads for the first month”
Technical onboarding issues wasted six weeks but rep is attentive.
“Our new rep, Emma, is wonderful and very attentive”
Platform provides good market intelligence but leads weren't ideal.
“Good platform with good levels of market intelligence”
Reviewer claims company took personal data and did not explain data handling.
“The company steals your personal data, contacts you via phone/email”
Exclusive leads were high quality and well targeted, with excellent service.
“This is a Grade A professional service”
Meet Hugo saved time by sourcing quality videographers and quotes.
“This process saved our team so much time and resource”
Team responsive and willing to improve targeting and lead relevance.
“The team at Meet Hugo are helpful and responsive.”
Reviewer received strong ROI and made three sales from leads.
“I've made 3 sales so far; ROI is strong”
Opportunities helped develop sales process and resulted in two sales.
“I've made 2 sales so far, and plan to renew for a further 6 months!”
Premium package delivered twenty warm contacts boosting business growth.
“I've had 20 warm contacts so far that are really going to help grow my business.”
Leads poor quality, account manager unavailable, and unexpected auto-renewal.
“The leads are poor quality often with no contact information.”
Received plenty of leads and professional service.
“Plenty of leads, professional service”
Reviewer temporarily lost access to savings but later regained them.
“I almost all my savings within a week and was unable to withdraw any funds”
Paid for ten exclusive leads but did not receive promised quality leads.
“High priced for rubbish leads.”
Reviewer calls Meet Hugo scammers based on other review sites.
“Meet Hugo are scammers imo”
Tenders have been a vital part of our business growth. We have won more than 10 tenders in the last 2 years working with Hugo. I am really thankful to Hugo's team for helping me with all my tenders and all the valuable information that I used to win my first tender. They are very professional and they know their job and are always willing to go that extra mile for you. Very delighted I found you at the right moment in our business. I look forward to working with them in the future and recommend to anyone wanting to grow their business. KEEP UP OFFERING GREAT SERVICES!
Reviewer accuses company of passing off opportunities and taking customers' money.
“Absolute con artists.”
Reviewer believes Meet Hugo is a scam and warns against card payments.
“Meet Hugo are scammers.”
Helpful business development resource with responsive and supportive team.
“Meet Hugo has been a very helpful business development resource.”
Leads poor quality and reviewer alleges unauthorised payments and bullying.
“Stay far away from this company.”
Leads mostly low quality 'buying signals' and support was unhelpful.
“95% of the leads are garbage - "buying signals”
They failed to deliver promised discount and enforced unwanted rolling subscription.
“Inflexible punitive customer service approach.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Meet Hugo is a lead‑generation platform aimed at agencies and service providers. The company offers subscription packages that deliver curated or exclusive commercial leads and typically provides account management support. Consumers researching Meet Hugo commonly look for information on lead quality, pricing and cancellation or refund policies.