Reviews Analysed
21
We Collect & Analyse Reviews
Meet Hugo
Experiences & Reviews
Meet Hugo is a lead‑generation platform aimed at agencies and service providers. The company offers subscription packages that deliver curated or exclusive commercial leads and typically provides account management support. Consumers researching Meet Hugo commonly look for information on lead quality, pricing and cancellation or refund policies.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
21d
Overall Rating
2.6
Our Analysis
🎯
Service quality
Many reviewers praise attentive account managers and proactive support; a noticeable minority report unmet commitments, cancellations and poor follow‑up.
Share
Mixed
18%
💰
Value for money
Reviewers disagree on value: some report clear ROI, while a large group cites price hikes, lock‑ins and poor return for the fee paid.
Share
Weak
16%
⚡
User experience
Several users report technical problems and a degraded app experience, including glitches and onboarding delays that affected early use.
Share
Weak
5%
🔧
Product quality
Lead quality is mixed: some customers received relevant, convertible leads and sales, while many others received irrelevant, low‑quality or missing leads.
Share
Mixed
22%
📞
Communication
Experiences vary: some customers find account managers responsive, but others report unresponsiveness, pushy contact and data/privacy concerns.
Share
Weak
13%
⭐
Overall experience
Overall impressions are divided: repeated reports of successful sales and helpful staff sit alongside frequent complaints about delivery and refunds.
Share
Mixed
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
A Grade A professional service.
"As a small digital agency who have been using platforms such as Bark for leads and finding they can be sometimes unqualified (or even questionable if..."
Ian Shield
Trustpilot
Sep 30, 2025
Featured for: Detailed positive lead outcomes
Misled and missing leads
"We have waited a good period of time before writing this review but believe others should be warned. As a note this company is now known as: Clarity S..."
Nik Anstis
Trustpilot
Sep 30, 2025
Featured for: Detailed complaint about missing leads
Wouldn’t bother with it
"Wouldn’t bother with it, the free one was better. They forced is over to the paid app, with the promise that it was better than the free one. Since th..."
Stephen Snell
Trustpilot
Sep 30, 2025
Featured for: App UX and glitches
Good News / Bad News
"We joined Meet Hugo in mid-October 2021 as a part of our New Business blitz. THE GOOD NEWS: nearly two months later we seem to be in the swing of thin..."
Whitney Creighton
Trustpilot
Sep 30, 2025
Featured for: Mixed: tech issues, good rep
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Stephen Snell
trustpilot.com
Sep 30, 2025
Wouldn’t bother with it
Wouldn’t bother with it, the free one was better. They forced is over to the paid app, with the promise that it was better than the free one. Since th...
J
John
trustpilot.com
Sep 30, 2025
Hugo Pro Rip Off
Hugo Pro, a paid for service that in the space of a week has j...
L
Lee Wilson
trustpilot.com
Sep 30, 2025
A company that operates without holding themselves accountable
I took on their services for my aerial photography business but they just sent me phone numbers to companies that had no interest in my services. Desp...
R
Richard Smith
trustpilot.com
Sep 30, 2025
Pile of crap does not work
...
J
Joshua Fountain
trustpilot.com
Sep 30, 2025
Absolute waste of time and money
The information regarding the number of expected leads given to us in the onboarding process was false. We're now being told that we should expect "up...
K
Kristin
trustpilot.com
Sep 30, 2025
Terrible system
Terrible system - its been over hyped and after a year of service, I have not seen a single lead that I couldn't find online in less than 5 minutes. A...
K
Kevin Barter
trustpilot.com
Sep 30, 2025
Terrible waste of money!!!
Terrible waste of money. I am still a paying customer sadly as they lock you in and make you pay for 6months upfront so they can 'get to know you! Rub...
J
Jitesh Watwani
trustpilot.com
Sep 30, 2025
Paid for 10 exclusive leads on the 25th…
Paid for 10 exclusive leads on the 25th of Nov. Received 3 after constantly pressurising my "customer success manager". Was asked to continue paying t...
N
Nik Anstis
trustpilot.com
Sep 30, 2025
Misled and missing leads
We have waited a good period of time before writing this review but believe others should be warned. As a note this company is now known as: Clarity S...
W
Whitney Creighton
trustpilot.com
Sep 30, 2025
Good News / Bad News
We joined Meet Hugo in mid-October 2021 as a part of our New Business blitz. THE GOOD NEWS: nearly two months later we seem to be in the swing of thin...
R
R Allen
trustpilot.com
Sep 30, 2025
Good platform for the right agency
Good platform with good levels of market intelligence, ultimately not quite at the level of lead we are looking for but it wasn't for the la...
l
lj_be
trustpilot.com
Sep 30, 2025
BE CAREFUL!
The company steals your personal data, contacts you via phone/email to offer you their services and lies to you about you providing your da...
I
Ian Shield
trustpilot.com
Sep 30, 2025
A Grade A professional service.
As a small digital agency who have been using platforms such as Bark for leads and finding they can be sometimes unqualified (or even questionable if...
R
Rad
trustpilot.com
Sep 30, 2025
Highly recommend
We were looking for video production services and didn't have capacity to do thorough research ourselves; we contacted Trishan at Meet Hugo to ask if...
C
Charl Pretorius
trustpilot.com
Sep 30, 2025
The team at Meet Hugo are helpful and…
The team at Meet Hugo are helpful and responsive. The exclusive leads were relevan...
S
SMA Video Marketing
trustpilot.com
Sep 30, 2025
Fresh projects hitting my inbox…
Fresh projects hitting my inbox everyday, what's not to like? I've m...
L
Lucy Swift
trustpilot.com
Sep 30, 2025
I was recommended to Meet Hugo by a…
I was recommended to Meet Hugo by a friend. Fair to say I was sceptical at first, but after working with their team I've really developed my sales pr...
G
G Adams Marketing Agency
trustpilot.com
Sep 30, 2025
Can't wait to see what they provide me with next!
Took out their new premium package, and I've had 20 warm contacts so far that are rea...
C
CEO Founder
trustpilot.com
Sep 30, 2025
Utter Trash Don't Waste Your Money or Time!
Utter Trash! The leads are poor quality often with no contact information. The account manager is never available & never bothered to k...
K
Kirsty Hill
trustpilot.com
Sep 30, 2025
Plenty of leads
Plenty of leads, p...
Conclusion
Reviews for Meet Hugo show a clear split in customer experience. Many customers describe receiving relevant leads, making sales and valuing responsive account managers. Conversely, a substantial group report poor lead quality, missed delivery of promised leads, sudden price increases and difficulties obtaining refunds. Prospective buyers should request clear service commitments, ask about refund and cancellation terms, and consider a short trial or sample leads before committing to a longer subscription.