Meet Hugo
Experiences & Reviews
Meet Hugo is a lead‑generation platform aimed at agencies and service providers. The company offers subscription packages that deliver curated or exclusive commercial leads and typically provides account management support. Consumers researching Meet Hugo commonly look for information on lead quality, pricing and cancellation or refund policies.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers praise attentive account managers and proactive support; a noticeable minority report unmet commitments, cancellations and poor follow‑up.
Value for money
Reviewers disagree on value: some report clear ROI, while a large group cites price hikes, lock‑ins and poor return for the fee paid.
User experience
Several users report technical problems and a degraded app experience, including glitches and onboarding delays that affected early use.
Product quality
Lead quality is mixed: some customers received relevant, convertible leads and sales, while many others received irrelevant, low‑quality or missing leads.
Communication
Experiences vary: some customers find account managers responsive, but others report unresponsiveness, pushy contact and data/privacy concerns.
Overall experience
Overall impressions are divided: repeated reports of successful sales and helpful staff sit alongside frequent complaints about delivery and refunds.
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
A Grade A professional service.
"As a small digital agency who have been using platforms such as Bark for leads and finding they can be sometimes unqualified (or even questionable if..."
Misled and missing leads
"We have waited a good period of time before writing this review but believe others should be warned. As a note this company is now known as: Clarity S..."
Wouldn’t bother with it
"Wouldn’t bother with it, the free one was better. They forced is over to the paid app, with the promise that it was better than the free one. Since th..."
Good News / Bad News
"We joined Meet Hugo in mid-October 2021 as a part of our New Business blitz. THE GOOD NEWS: nearly two months later we seem to be in the swing of thin..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Wouldn’t bother with it
Wouldn’t bother with it, the free one was better. They forced is over to the paid app, with the promise that it was better than the free one. Since th...
Hugo Pro Rip Off
Hugo Pro, a paid for service that in the space of a week has j...
A company that operates without holding themselves accountable
I took on their services for my aerial photography business but they just sent me phone numbers to companies that had no interest in my services. Desp...
Pile of crap does not work
...
Absolute waste of time and money
The information regarding the number of expected leads given to us in the onboarding process was false. We're now being told that we should expect "up...
Terrible system
Terrible system - its been over hyped and after a year of service, I have not seen a single lead that I couldn't find online in less than 5 minutes. A...
Terrible waste of money!!!
Terrible waste of money. I am still a paying customer sadly as they lock you in and make you pay for 6months upfront so they can 'get to know you! Rub...
Paid for 10 exclusive leads on the 25th…
Paid for 10 exclusive leads on the 25th of Nov. Received 3 after constantly pressurising my "customer success manager". Was asked to continue paying t...
Misled and missing leads
We have waited a good period of time before writing this review but believe others should be warned. As a note this company is now known as: Clarity S...
Good News / Bad News
We joined Meet Hugo in mid-October 2021 as a part of our New Business blitz. THE GOOD NEWS: nearly two months later we seem to be in the swing of thin...
Good platform for the right agency
Good platform with good levels of market intelligence, ultimately not quite at the level of lead we are looking for but it wasn't for the la...
BE CAREFUL!
The company steals your personal data, contacts you via phone/email to offer you their services and lies to you about you providing your da...
A Grade A professional service.
As a small digital agency who have been using platforms such as Bark for leads and finding they can be sometimes unqualified (or even questionable if...
Highly recommend
We were looking for video production services and didn't have capacity to do thorough research ourselves; we contacted Trishan at Meet Hugo to ask if...
The team at Meet Hugo are helpful and…
The team at Meet Hugo are helpful and responsive. The exclusive leads were relevan...
Fresh projects hitting my inbox…
Fresh projects hitting my inbox everyday, what's not to like? I've m...
I was recommended to Meet Hugo by a…
I was recommended to Meet Hugo by a friend. Fair to say I was sceptical at first, but after working with their team I've really developed my sales pr...
Can't wait to see what they provide me with next!
Took out their new premium package, and I've had 20 warm contacts so far that are rea...
Utter Trash Don't Waste Your Money or Time!
Utter Trash! The leads are poor quality often with no contact information. The account manager is never available & never bothered to k...
Plenty of leads
Plenty of leads, p...
Conclusion
Reviews for Meet Hugo show a clear split in customer experience. Many customers describe receiving relevant leads, making sales and valuing responsive account managers. Conversely, a substantial group report poor lead quality, missed delivery of promised leads, sudden price increases and difficulties obtaining refunds. Prospective buyers should request clear service commitments, ask about refund and cancellation terms, and consider a short trial or sample leads before committing to a longer subscription.