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We Collect & Analyse Reviews

Meet Hugo
Experiences & Reviews

Meet Hugo is a lead‑generation platform aimed at agencies and service providers. The company offers subscription packages that deliver curated or exclusive commercial leads and typically provides account management support. Consumers researching Meet Hugo commonly look for information on lead quality, pricing and cancellation or refund policies.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 48%
Latest Review 21d
Overall Rating
2.6

Our Analysis

🎯

Service quality

Many reviewers praise attentive account managers and proactive support; a noticeable minority report unmet commitments, cancellations and poor follow‑up.

Share
18%
Mixed
💰

Value for money

Reviewers disagree on value: some report clear ROI, while a large group cites price hikes, lock‑ins and poor return for the fee paid.

Share
16%
Weak

User experience

Several users report technical problems and a degraded app experience, including glitches and onboarding delays that affected early use.

Share
5%
Weak
🔧

Product quality

Lead quality is mixed: some customers received relevant, convertible leads and sales, while many others received irrelevant, low‑quality or missing leads.

Share
22%
Mixed
📞

Communication

Experiences vary: some customers find account managers responsive, but others report unresponsiveness, pushy contact and data/privacy concerns.

Share
13%
Weak

Overall experience

Overall impressions are divided: repeated reports of successful sales and helpful staff sit alongside frequent complaints about delivery and refunds.

Share
26%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

S
Stephen Snell
trustpilot.com Sep 30, 2025

Wouldn’t bother with it

Wouldn’t bother with it, the free one was better. They forced is over to the paid app, with the promise that it was better than the free one. Since th...

J
John
trustpilot.com Sep 30, 2025

Hugo Pro Rip Off

Hugo Pro, a paid for service that in the space of a week has j...

L
Lee Wilson
trustpilot.com Sep 30, 2025

A company that operates without holding themselves accountable

I took on their services for my aerial photography business but they just sent me phone numbers to companies that had no interest in my services. Desp...

R
Richard Smith
trustpilot.com Sep 30, 2025

Pile of crap does not work

...

J
Joshua Fountain
trustpilot.com Sep 30, 2025

Absolute waste of time and money

The information regarding the number of expected leads given to us in the onboarding process was false. We're now being told that we should expect "up...

K
Kristin
trustpilot.com Sep 30, 2025

Terrible system

Terrible system - its been over hyped and after a year of service, I have not seen a single lead that I couldn't find online in less than 5 minutes. A...

K
Kevin Barter
trustpilot.com Sep 30, 2025

Terrible waste of money!!!

Terrible waste of money. I am still a paying customer sadly as they lock you in and make you pay for 6months upfront so they can 'get to know you! Rub...

J
Jitesh Watwani
trustpilot.com Sep 30, 2025

Paid for 10 exclusive leads on the 25th…

Paid for 10 exclusive leads on the 25th of Nov. Received 3 after constantly pressurising my "customer success manager". Was asked to continue paying t...

N
Nik Anstis
trustpilot.com Sep 30, 2025

Misled and missing leads

We have waited a good period of time before writing this review but believe others should be warned. As a note this company is now known as: Clarity S...

W
Whitney Creighton
trustpilot.com Sep 30, 2025

Good News / Bad News

We joined Meet Hugo in mid-October 2021 as a part of our New Business blitz. THE GOOD NEWS: nearly two months later we seem to be in the swing of thin...

R
R Allen
trustpilot.com Sep 30, 2025

Good platform for the right agency

Good platform with good levels of market intelligence, ultimately not quite at the level of lead we are looking for but it wasn't for the la...

l
lj_be
trustpilot.com Sep 30, 2025

BE CAREFUL!

The company steals your personal data, contacts you via phone/email to offer you their services and lies to you about you providing your da...

I
Ian Shield
trustpilot.com Sep 30, 2025

A Grade A professional service.

As a small digital agency who have been using platforms such as Bark for leads and finding they can be sometimes unqualified (or even questionable if...

R
Rad
trustpilot.com Sep 30, 2025

Highly recommend

We were looking for video production services and didn't have capacity to do thorough research ourselves; we contacted Trishan at Meet Hugo to ask if...

C
Charl Pretorius
trustpilot.com Sep 30, 2025

The team at Meet Hugo are helpful and…

The team at Meet Hugo are helpful and responsive. The exclusive leads were relevan...

S
SMA Video Marketing
trustpilot.com Sep 30, 2025

Fresh projects hitting my inbox…

Fresh projects hitting my inbox everyday, what's not to like? I've m...

L
Lucy Swift
trustpilot.com Sep 30, 2025

I was recommended to Meet Hugo by a…

I was recommended to Meet Hugo by a friend. Fair to say I was sceptical at first, but after working with their team I've really developed my sales pr...

G
G Adams Marketing Agency
trustpilot.com Sep 30, 2025

Can't wait to see what they provide me with next!

Took out their new premium package, and I've had 20 warm contacts so far that are rea...

C
CEO Founder
trustpilot.com Sep 30, 2025

Utter Trash Don't Waste Your Money or Time!

Utter Trash! The leads are poor quality often with no contact information. The account manager is never available & never bothered to k...

K
Kirsty Hill
trustpilot.com Sep 30, 2025

Plenty of leads

Plenty of leads, p...

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Conclusion

Reviews for Meet Hugo show a clear split in customer experience. Many customers describe receiving relevant leads, making sales and valuing responsive account managers. Conversely, a substantial group report poor lead quality, missed delivery of promised leads, sudden price increases and difficulties obtaining refunds. Prospective buyers should request clear service commitments, ask about refund and cancellation terms, and consider a short trial or sample leads before committing to a longer subscription.