Many reviewers praise fast, knowledgeable support that helps with technical and billing problems. Others report software failures, including unsuccessful data recovery and device unlock attempts. Several complaints focus on subscription cancellation and partial refunds. Overall, feedback pairs strong human help with uneven product results.
Examples from available reviews (Nov 2021 – Mar 2026).
The support I received from Sherry was perfect.
“support from Sherry and it was perfect.”
Reviewer praises great software and very good prices.
“the best softwares with the best prices now.”
Reviewer says free trial lacked cancel option and only partial refunds offered.
“there is no option to cancel.”
Software allegedly caused permanent photo loss and support refused a full refund.
“caused permanent data loss (photos).”
Most reviews describe positive support experiences. Customers often mention specific agents and note quick, well-informed replies that fixed problems or arranged refunds and extra device access. A smaller set of reviews report refund requests left unresolved after technical failures.
Some reviewers say the price is fair and consider it good value. Others criticise refund handling and say the money-back guarantee did not work for them because they received only partial refunds or could not find a way to cancel.
Usability reports depend on the task. Several users say tools like location spoofing or basic recovery worked, while others cite missing localisation (such as Thai) and a trial process without a clear cancel option.
Reviews split on performance, from successful recoveries to major failures. Multiple people describe restores that did not work, devices that would not unlock, or what they say was permanent data loss, while others report recovering photos or chats.
Many reviewers point to clear, empathetic messages from named support staff. A recurring complaint mentions automated, bot-like replies and confusing cancellation or refund instructions that left buyers frustrated.
Reviews tend to fall into two camps: high satisfaction linked to support and low satisfaction tied to technical problems or billing disputes. Ratings mirror this divide, with strong praise for staff and separate complaints about product limits and refund results.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Lvy resolved my issue and provided a 30% refund.
“he solve my problem with 30 percent refund”
Maisie resolved purchase confusion and secured partial refund and extra device.
“she got me back 50% of what I paid”
Product was not exactly what I wanted but still satisfactory.
“not exactly what I want but still good”
Maisie provided kind assistance and resolved my downloading problem.
“Maisie of technical support center gave me a kind assistance”
Sara professionally and efficiently resolved my issue with care.
“Sara is an excellent Technical Support Specialist.”
Kiki was helpful and responded quickly to assist me.
“Kiki was very helpful”
Reviewer says free trial lacked cancel option and only partial refunds offered.
“there is no option to cancel.”
Support added another device slot after I explained my earlier issue.
“they hooked me up with another device slot”
Reviewer describes the tool as awful.
“AWFUL TOOL MAAN”
Purchased trial charged without cancel option; refund limited to 30%.
“there was no way to cancel or terminate the subscription.”
Highly trained representatives answered my question quickly and promptly.
“Great experience highly trained customer service representatives.”
Rene cancelled my subscription and arranged a 30% refund.
“cancelling my subscription and notice of a 30% refund.”
App lacked Thai language support and only offered a 50% refund.
“it doesn't support Thai language”
Reviewer reports receiving excellent service from support.
“excellent service”
Support team acted professionally and sincerely despite firm communication.
“The support team was professional and handled my case with sincerity.”
Vera responded quickly and solved the issue.
“Good and quick redponse from Vera to solve the issue”
Rene answered all my questions and I am loving the app.
“Rene knew all the information to all my questions right off the bat.”
Tami and the technical team identified the problem and resolved it within 24 hours.
“successful resolution within 24 hours.”
Renè reacted quickly and kindly to solve issues.
“Renè is very kind and quick in reacting to solve issues”
Rene was helpful, patient and responded very quickly.
“Rene Was soo helpful & patient with me!”
Software allegedly caused permanent photo loss and support refused a full refund.
“caused permanent data loss (photos).”
Support team understood my technical issue and provided great help.
“provided great support”
Prompt response from support made a positive customer experience.
“prompt response and support Aimee.”
Products are great and customer support is even better.
“Great products with even greater customer support service.”
Support agent Maisie explained clearly and arranged a quick refund.
“arranged a refund quickly”
Reviewer alleges responses were from a bot and distrusts support.
“its not real support its a bot”
Reviewer accuses the company of taking money and not delivering.
“This company is a scam.”
Program is usable and support team is very helpful.
“very helpful support team”
Sherry responded quickly and handled the situation well.
“Sherry was very helpfull and very fast”
Maisie liaised with higher-ups and secured a full refund promptly.
“arranging for a full refund”
Company was fair and pleasant to work with.
“Awesome and fair company to work with.”
Ivy helped solve my problem very well.
“Ivy helped me solve my problem very well.”
Software did not help, but technical support was excellent.
“the technical support was excellent.”
Reviewer praises great software and very good prices.
“the best softwares with the best prices now.”
Product failed to recover data but support provided a full refund promptly.
“processed a full refund quickly and fairly.”
Many thanks to Sherry for supporting me.
“Many thanks to Sherry for supporting me!”
The support I received from Sherry was perfect.
“support from Sherry and it was perfect.”
Software failed to recover bricked iPhone and refund was refused.
“do not purchase the paid version—ever.”
Ray handled my subscription issue professionally and arranged a full refund.
“arranged a full refund when I explained my situation.”
Tami responded quickly and professionally and resolved my issue.
“Super quick response and very professional!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
iMyFone makes consumer software tools for iOS and Android devices. Its lineup includes data recovery, system repair, password removal, and location spoofing. The company offers desktop apps for Windows and macOS and sells trial versions and licence keys on its website. Product pages provide installation steps, how-to guides, and FAQs. Technical support and licence management come with the downloadable software.