Customer reviews of Flight-Delayed indicate a generally straightforward, easy claim process with many users receiving compensation and praising responsiveness. A recurring concern is the handling fee (commonly cited as 35%) and exchange-rate handling; several reviewers say this fee felt high or was not clearly disclosed. Communication experiences vary: multiple users report prompt email updates, while a few experienced slow or missing responses. Consumers considering the service should check fee terms and ask about currency and exchange-rate handling before submitting a claim.
Examples from available reviews (Jun 2020 – Feb 2026).
Flight-Delayed responded slowly and did not reply to my refund complaint.
“Since then I haven't got a response from them.”
Reviewer felt fees were high but overall experience was good.
“35% fees for handling our claim we felt were very high and not made clear at the start.”
Reviewer said they were not informed of a 35% fee and poor exchange rates.
“at no point did they point out they would take a whopping 35% fee”
Making a claim was easy and the service was professional.
“It's really easy to make a claim”
Many reviewers describe efficient, helpful claim handling and fast case work; a small number report poor or unresponsive service in specific incidents.
Several users explicitly complain about a 35% handling fee and unfavourable exchange rates, and say fees were not clearly disclosed before signing up.
Most reviewers report a quick, easy online process and straightforward claim submission; a few users noted longer-than-expected processing times.
Reviewers seldom discuss product features beyond the basic claims outcome; there is insufficient direct information to judge product quality.
Feedback is mixed: several users praise prompt email updates and being kept informed, while others report slow responses or lack of transparency.
Overall impressions are largely positive with many satisfied customers receiving compensation, but recurring concerns about fee transparency appear in negative reviews.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer alleged hidden high costs and invoices for undone work.
“Total scam, avoid at all costs.”
Reviewer praised the company, calling them the best.
“you are the best”
Overall pleased despite an unexpected 15% extra charge.
“a slight surprised was the extra 15% because of a settlement out of court”
Service was good but took a long time to be successful.
“Good service Take a long time but succesfu”
Team responded and kept reviewer up to date; outcome confirmed after 2.5 months.
“The team has always responded and kept me up to date.”
Reviewer felt the percentage fee was higher than expected.
“The percentage was a little higher than I thought it would be.”
Claim was long but resulted in a payout despite steep fees.
“Awarded 1600 euros, received 896 euros.”
Reviewer appreciated the helpful, accurate and clear service.
“very helpful, accurate and clear.”
Reviewer reported poor customer service and lack of response about signature issue.
“No customer service. No option to change/add signature.”
Service was speedy, easy, and compensation was forthcoming.
“compensation on the way to me.”
Company secured compensation and only charged after success.
“they didn't charge us at all until they secured the compensation”
Flight was delayed over five hours due to an aircraft problem.
“delayed for more than 5 hours”
Multiple successful claims, organised but time-consuming and high commission.
“Commission is high 50% though.”
Reviewer alleged no real updates and suspicious billing over several years.
“Predatory scam company.”
Process was described as nice and easy by the reviewer.
“Nice and easy”
Reviewer appreciated the service and thanked the company.
“i appreciate of ur service”
Process was easy and produced a result.
“Easy and got a result.”
Reviewer was surprised and grateful to receive compensation.
“I can't believe I will get this compensation”
Reviewer described their experience as perfect.
“Perfect experience”
Reviewer received regular updates and found the process easy.
“Updates received regularly, easy process”
Making a claim was easy and the service was professional.
“It's really easy to make a claim”
Reviewer found it good but said it took a little longer.
“Good . A Little longer”
Reviewer reported a good experience using the service.
“Good experience”
Reviewer experienced an amazing and quick service.
“amazing quick service”
Reviewer said the company helps and is great.
“Yes this company helps great”
Process was described as nice and easy by the reviewer.
“Nice and easy”
Reviewer felt the service almost met expectations.
“Almost satisfy”
Claim process was simple and resulted in compensation.
“just filled in the details and that's it, got my compensation”
Reviewer said the service was very good and helped them.
“They were able to help us”
Reviewer received prompt responses to their emails.
“Prompt responses to my emails.”
Reviewer felt fees were high but overall experience was good.
“35% fees for handling our claim we felt were very high and not made clear at the start.”
Reviewer reported everything was good so far.
“All good so far!”
Process was very easy but the reviewer thought 35% fee was too high.
“Very easy to deal with although I think 35% is too high”
Reviewer said they were not informed of a 35% fee and poor exchange rates.
“at no point did they point out they would take a whopping 35% fee”
Reviewer described the process as quick and easy.
“quick and easy”
Reviewer found the company helpful and informative.
“Helpful & informative”
Reviewer said the process was very easy.
“It's very easy”
Reviewer reported the process was easy.
“It was easy!”
Service was great but the 35% fee was considered high.
“Great service even if the fee (35% of the total compensation amount) is quite high”
Reviewer said great work was done by the company.
“Great work done”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Flight-Delayed is an online claims management service focused on helping air passengers pursue compensation for flight delays and cancellations. It typically facilitates claim submission, liaises with airlines on behalf of passengers and manages the paperwork and correspondence needed to recover compensation under passenger-rights regulations.