Reviews Analysed
21
We Collect & Analyse Reviews
Flight-Delayed
Experiences & Reviews
Flight-Delayed is an online claims management service focused on helping air passengers pursue compensation for flight delays and cancellations. It typically facilitates claim submission, liaises with airlines on behalf of passengers and manages the paperwork and correspondence needed to recover compensation under passenger-rights regulations.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
19d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Many reviewers describe efficient, helpful claim handling and fast case work; a small number report poor or unresponsive service in specific incidents.
Share
Strong
19%
💰
Value for money
Several users explicitly complain about a 35% handling fee and unfavourable exchange rates, and say fees were not clearly disclosed before signing up.
Share
Weak
7%
⚡
User experience
Most reviewers report a quick, easy online process and straightforward claim submission; a few users noted longer-than-expected processing times.
Share
Strong
28%
🔧
Product quality
Reviewers seldom discuss product features beyond the basic claims outcome; there is insufficient direct information to judge product quality.
Share
Mixed
0%
📞
Communication
Feedback is mixed: several users praise prompt email updates and being kept informed, while others report slow responses or lack of transparency.
Share
Mixed
9%
⭐
Overall experience
Overall impressions are largely positive with many satisfied customers receiving compensation, but recurring concerns about fee transparency appear in negative reviews.
Share
Strong
37%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Refund on ticket
"I knew I was in for an interesting night when the airline representative told me to have a seat, and not on one of their seats but on the floor. I sat there for about an hour before I was asked what my name was and given an apology for being late. It seemed the plane had been delayed twice and the employees hadn't really let anyone know what was going on. When I reported the incident to Flight-Delayed.co.uk it was worse because no action hasn’t been taken. I lodged my complaint with them about a refund I wanted and they took ages to respond. The first attendant was not interested in my case and hung up. Since then I haven't got a response from them. I don't like how the company operates.
"
Davine Orland
Collected.reviews
Dec 07, 2021
Featured for: Detailed service and communication complaint
35% fees for handling our claim we felt…
"35% fees for handling our claim we felt were very high and not made clear at the start. Hoping exchange rates will be good as payme..."
Julie Meredith
Trustpilot
Sep 30, 2025
Featured for: Mentions fees but kept informed
Robbing B'stards
"Flightdelayed.com is owned by Yource who owns KLM so essentially by making a claim against KLM the money is just going in a big cir..."
Michael John Barrow
Trustpilot
Sep 30, 2025
Featured for: Strong negative on fees and ownership
Guaranteed efficiency and professionalism
"It's really easy to make a claim and it's a really pro..."
Achraf BEN YOUSSEF
Trustpilot
Sep 30, 2025
Featured for: Short positive on professionalism and efficiency
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Achraf BEN YOUSSEF
trustpilot.com
Sep 30, 2025
Guaranteed efficiency and professionalism
It's really easy to make a claim and it's a really pro...
O
Olia Boukhezra
trustpilot.com
Sep 30, 2025
Good
...
V
Virginie Nardelli
trustpilot.com
Sep 30, 2025
Good experience
...
S
Se
trustpilot.com
Sep 30, 2025
amazing quick service
...
A
Aspreet Cheema
trustpilot.com
Sep 30, 2025
Yes this company helps great
...
J
Jamie Brennan O’malley
trustpilot.com
Sep 30, 2025
Nice and easy
...
M
Mr Alpha Diakite
trustpilot.com
Sep 30, 2025
Almost satisfy
...
S
Samuel Isaac
trustpilot.com
Sep 30, 2025
just filled in the details and that's…
just filled in the details and...
P
Pietro Pelizzari
trustpilot.com
Sep 30, 2025
Very good
Very good. They we...
K
K A DAVIS
trustpilot.com
Sep 30, 2025
Prompt responses to my emails.
Prompt response...
J
Julie Meredith
trustpilot.com
Sep 30, 2025
35% fees for handling our claim we felt…
35% fees for handling our claim we felt were very high and not made clear at the start. Hoping exchange rates will be good as payme...
G
Georgina White
trustpilot.com
Sep 30, 2025
All good so far!
...
C
Christopher
trustpilot.com
Sep 30, 2025
Compensation
Very easy to deal with alth...
M
Michael John Barrow
trustpilot.com
Sep 30, 2025
Robbing B'stards
Flightdelayed.com is owned by Yource who owns KLM so essentially by making a claim against KLM the money is just going in a big cir...
a
av
trustpilot.com
Sep 30, 2025
quick and easy
...
G
Gabi
trustpilot.com
Sep 30, 2025
Helpful & informative
...
B
Bogdan Alexandru
trustpilot.com
Sep 30, 2025
It's very easy
...
J
JJ
trustpilot.com
Sep 30, 2025
It was easy!
...
C
Carole SUNG
trustpilot.com
Sep 30, 2025
SERVICE
Great service even if the fee (35% of the...
N
Nuha Ali
trustpilot.com
Sep 30, 2025
Great work done
...
Conclusion
Customer reviews of Flight-Delayed indicate a generally straightforward, easy claim process with many users receiving compensation and praising responsiveness. A recurring concern is the handling fee (commonly cited as 35%) and exchange-rate handling; several reviewers say this fee felt high or was not clearly disclosed. Communication experiences vary: multiple users report prompt email updates, while a few experienced slow or missing responses. Consumers considering the service should check fee terms and ask about currency and exchange-rate handling before submitting a claim.