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We Collect & Analyse Reviews

Echo Pharmacy
Experiences & Reviews

Echo Pharmacy is a UK-based online pharmacy offering repeat-prescription fulfilment, home delivery and digital ordering via website and mobile apps. Consumers commonly search for information on delivery times, prescription handling, app usability and data privacy when researching online pharmacies. This summary is intended to help people comparing user reviews of Echo Pharmacy for routine medication delivery and repeat prescriptions.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 71%
Latest Review 22d
Overall Rating
3.6

Our Analysis

🎯

Service quality

Many reviewers praise timely dispatch and door delivery for repeat prescriptions; a minority report significant delays and stock problems causing long waits.

Share
25%
Strong
💰

Value for money

Reviews do not contain clear or consistent comments about pricing or perceived value for money.

Share
0%
Mixed

User experience

Several users find ordering straightforward and the app easy to use; others report website/app glitches and intrusive in-app adverts disrupting the process.

Share
20%
Mixed
🔧

Product quality

Reviewers focus on delivery, stock and service; there are no substantive mentions of medication being faulty or of product quality concerns.

Share
0%
Mixed
📞

Communication

Some customers highlight clear updates, reminders and dispatch notifications; others describe slow responses, approval delays and a serious data-rights complaint.

Share
16%
Mixed

Overall experience

Overall impressions vary: many positive accounts of seamless repeat prescriptions and fast delivery, but multiple reports of delays, app issues and data concerns.

Share
38%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

D
Dave Pratt
trustpilot.com Sep 30, 2025

Good service and no problems

...

B
Ben Page
trustpilot.com Sep 30, 2025

Very easy to use and always delivered…

Very easy to use and a...

A
Aisha bi
trustpilot.com Sep 30, 2025

Yeah it's fine

...

B
Brian Carr
trustpilot.com Sep 30, 2025

Perfect Prescription Medical Service

perfect service for receiving your repeat prescriptions simple ordering great customer service interaction with doctors surgery is faultless fast desp...

M
MRSSANDRACONNOR
trustpilot.com Sep 30, 2025

They get the medication to us on time

They get the medic...

P
Phillip
trustpilot.com Sep 30, 2025

Perfect

So much easier to request your prescription and have it sent dir...

A
Anon Anon
trustpilot.com Sep 30, 2025

Nearly 5 days later and I’m still…

Nearly 5 days later and I’m still waiting for my prescription! My GP authorised a prescription on a Friday morning. I chased it up with LloydsDirect o...

P
Philip
trustpilot.com Sep 30, 2025

Worst online pharmacy

...

m
miss kerry o'regan
trustpilot.com Sep 30, 2025

I never have a problem always have my…

I never have a problem always have my medication super fas...

S
Steve
trustpilot.com Sep 30, 2025

My experience with Lloyds direct as not…

My experience with Lloyds direct as not always been my main g...

D
Daisymeerkat
trustpilot.com Sep 30, 2025

Quick process and delivery

Quick process and d...

M
Mrs Walters
trustpilot.com Sep 30, 2025

Good service

Please with servi...

S
Scott Zeffla
trustpilot.com Sep 30, 2025

Repeated breaches of trust and data rights

Pharmacy2U has completely failed to respect my basic data rights. I unsubscribed from their marketing months ago and was given written confirmation by...

M
Mrs B
trustpilot.com Sep 30, 2025

Delivered to your door

Great service if you n...

M
Mr Gareth Pugh
trustpilot.com Sep 30, 2025

I have been asked to review a delivery…

I have been asked to review a delivery of medicine that occurred 10 months ago. Please have a cu...

I
Ian
trustpilot.com Sep 30, 2025

Lloyds direct

Not that great f...

A
Azeem Akhtar
trustpilot.com Sep 30, 2025

Very poor

This app replaced Lloyds pharmacy app which was straightforward and easy to use. This app is very annoying as it bothers the user with unwan...

A
Adrian
trustpilot.com Sep 30, 2025

Easy and quick

Really easy. I use the Pharmacy app to order my medication, they tell me when it’s approved by my doctor, and it arrive...

C
Customer Peter
trustpilot.com Sep 30, 2025

It should be zero stars

It should be zero stars, On two occasions it took more than ten days to try unsuccessfully to get some prescribed medicine for me, as they couldn’t ge...

M
Michelle Abraham
trustpilot.com Sep 30, 2025

Great

Such a seamless process with ordering and I love the update on when my meds are despatched. N...

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Conclusion

Reviews show a mix of experiences. Many customers report reliable repeat-prescription delivery, timely dispatch and helpful status updates, making routine orders straightforward. However, several reviews describe significant delays (including occasions over ten days), stock shortages and website/app problems that affected access to medicine. There is at least one detailed complaint about data-handling and an escalation to a regulator; prospective users may wish to check data preferences and contact options. For urgent prescriptions, consider confirming expected fulfilment times and keeping a local pharmacy fallback.