Reviews show a mix of experiences. Many customers report reliable repeat-prescription delivery, timely dispatch and helpful status updates, making routine orders straightforward. However, several reviews describe significant delays (including occasions over ten days), stock shortages and website/app problems that affected access to medicine. There is at least one detailed complaint about data-handling and an escalation to a regulator; prospective users may wish to check data preferences and contact options. For urgent prescriptions, consider confirming expected fulfilment times and keeping a local pharmacy fallback.
Examples from available reviews (Dec 2021 – Feb 2026).
Repeat prescriptions are simple with fast despatch and door delivery.
“perfect service for receiving your repeat prescriptions”
Prescription delayed five days despite GP authorisation, causing concern.
“Nearly 5 days later and I’m still waiting for my prescription!”
Company repeatedly failed to honour unsubscribe and mishandled data protection.
“No control over where and how personal data is stored.”
New app shows unwanted ads that interrupt medication ordering.
“I DO NOT WANT TO SEE ADS TO BUY GARBAGE FROM YOUR PHARMACY WHEN I'M ORDERING MY MEDICATION!”
Many reviewers praise timely dispatch and door delivery for repeat prescriptions; a minority report significant delays and stock problems causing long waits.
Reviews do not contain clear or consistent comments about pricing or perceived value for money.
Several users find ordering straightforward and the app easy to use; others report website/app glitches and intrusive in-app adverts disrupting the process.
Reviewers focus on delivery, stock and service; there are no substantive mentions of medication being faulty or of product quality concerns.
Some customers highlight clear updates, reminders and dispatch notifications; others describe slow responses, approval delays and a serious data-rights complaint.
Overall impressions vary: many positive accounts of seamless repeat prescriptions and fast delivery, but multiple reports of delays, app issues and data concerns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Cannot find medications in repeat list or search; customer support limited.
“Can’t find my meds on my repeat prescription list”
Prescription cancelled without explanation, causing the reviewer to return to in-store pickups.
“cancelled my prescription without a reason.”
Good service with no problems reported.
“Good service and no problems”
Very easy to use and always delivered on time.
“Very easy to use and always delivered on time”
Reviewer states the experience was fine.
“Yeah it's fine”
Repeat prescriptions are simple with fast despatch and door delivery.
“perfect service for receiving your repeat prescriptions”
Medication is delivered on time to this reviewer.
“They get the medication to us on time”
Easier prescription requests with direct delivery and good communication.
“great communication and great service..... thank you”
Prescription delayed five days despite GP authorisation, causing concern.
“Nearly 5 days later and I’m still waiting for my prescription!”
Reviewer rates this as the worst online pharmacy.
“Worst online pharmacy”
Consistently receives medication quickly and helpful phone support.
“always have my medication super fast delivery”
Reviewer’s main gripe is recurring problems with the website.
“my main gripe is with the website”
Process and delivery are quick with no reported issues.
“Quick process and delivery.”
Reviewer indicates quick delivery and service.
“Please with service quick delivery”
Company repeatedly failed to honour unsubscribe and mishandled data protection.
“No control over where and how personal data is stored.”
Service is great for those needing regular medication.
“Great service if you need regular medication”
Reviewer was asked to review a delivery that occurred ten months ago.
“I have been asked to review a delivery of medicine that occurred 10 months ago.”
Service is not great occasionally according to reviewer.
“Not that great from time to time”
New app shows unwanted ads that interrupt medication ordering.
“I DO NOT WANT TO SEE ADS TO BUY GARBAGE FROM YOUR PHARMACY WHEN I'M ORDERING MY MEDICATION!”
App makes ordering simple and prescriptions arrive in a few days.
“Really easy.”
Multiple occasions with over ten-day delays and stock unavailability.
“It should be zero stars”
Seamless ordering with helpful dispatch updates and no stock issues.
“Such a seamless process with ordering”
Fortunately, my doctor supports electronic prescription and I had placed an order for certain medicine from LloydsDirect. Got it delivered on time in a very safe packing. Whenever it comes to getting something online, I get a little anxious. I expect that I should get the right ones all the times because I am not a fan of return or reorder, especially for medicines. With Lloyds Direct, it was all OK. Not only did I get the right ones on my first order, but I have been getting regular reminders when my next order is due. Very easy way to get repeat prescriptions delivered. Appreciate!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Echo Pharmacy is a UK-based online pharmacy offering repeat-prescription fulfilment, home delivery and digital ordering via website and mobile apps. Consumers commonly search for information on delivery times, prescription handling, app usability and data privacy when researching online pharmacies. This summary is intended to help people comparing user reviews of Echo Pharmacy for routine medication delivery and repeat prescriptions.