Echo Pharmacy
Experiences & Reviews
Echo Pharmacy is a UK-based online pharmacy offering repeat-prescription fulfilment, home delivery and digital ordering via website and mobile apps. Consumers commonly search for information on delivery times, prescription handling, app usability and data privacy when researching online pharmacies. This summary is intended to help people comparing user reviews of Echo Pharmacy for routine medication delivery and repeat prescriptions.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers praise timely dispatch and door delivery for repeat prescriptions; a minority report significant delays and stock problems causing long waits.
Value for money
Reviews do not contain clear or consistent comments about pricing or perceived value for money.
User experience
Several users find ordering straightforward and the app easy to use; others report website/app glitches and intrusive in-app adverts disrupting the process.
Product quality
Reviewers focus on delivery, stock and service; there are no substantive mentions of medication being faulty or of product quality concerns.
Communication
Some customers highlight clear updates, reminders and dispatch notifications; others describe slow responses, approval delays and a serious data-rights complaint.
Overall experience
Overall impressions vary: many positive accounts of seamless repeat prescriptions and fast delivery, but multiple reports of delays, app issues and data concerns.
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Perfect Prescription Medical Service
"perfect service for receiving your repeat prescriptions simple ordering great customer service interaction with doctors surgery is faultless fast desp..."
Nearly 5 days later and I’m still…
"Nearly 5 days later and I’m still waiting for my prescription! My GP authorised a prescription on a Friday morning. I chased it up with LloydsDirect o..."
Repeated breaches of trust and data rights
"Pharmacy2U has completely failed to respect my basic data rights. I unsubscribed from their marketing months ago and was given written confirmation by..."
Very poor
"This app replaced Lloyds pharmacy app which was straightforward and easy to use. This app is very annoying as it bothers the user with unwan..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Good service and no problems
...
Very easy to use and always delivered…
Very easy to use and a...
Yeah it's fine
...
Perfect Prescription Medical Service
perfect service for receiving your repeat prescriptions simple ordering great customer service interaction with doctors surgery is faultless fast desp...
They get the medication to us on time
They get the medic...
Perfect
So much easier to request your prescription and have it sent dir...
Nearly 5 days later and I’m still…
Nearly 5 days later and I’m still waiting for my prescription! My GP authorised a prescription on a Friday morning. I chased it up with LloydsDirect o...
Worst online pharmacy
...
I never have a problem always have my…
I never have a problem always have my medication super fas...
My experience with Lloyds direct as not…
My experience with Lloyds direct as not always been my main g...
Quick process and delivery
Quick process and d...
Good service
Please with servi...
Repeated breaches of trust and data rights
Pharmacy2U has completely failed to respect my basic data rights. I unsubscribed from their marketing months ago and was given written confirmation by...
Delivered to your door
Great service if you n...
I have been asked to review a delivery…
I have been asked to review a delivery of medicine that occurred 10 months ago. Please have a cu...
Lloyds direct
Not that great f...
Very poor
This app replaced Lloyds pharmacy app which was straightforward and easy to use. This app is very annoying as it bothers the user with unwan...
Easy and quick
Really easy. I use the Pharmacy app to order my medication, they tell me when it’s approved by my doctor, and it arrive...
It should be zero stars
It should be zero stars, On two occasions it took more than ten days to try unsuccessfully to get some prescribed medicine for me, as they couldn’t ge...
Great
Such a seamless process with ordering and I love the update on when my meds are despatched. N...
Conclusion
Reviews show a mix of experiences. Many customers report reliable repeat-prescription delivery, timely dispatch and helpful status updates, making routine orders straightforward. However, several reviews describe significant delays (including occasions over ten days), stock shortages and website/app problems that affected access to medicine. There is at least one detailed complaint about data-handling and an escalation to a regulator; prospective users may wish to check data preferences and contact options. For urgent prescriptions, consider confirming expected fulfilment times and keeping a local pharmacy fallback.