Reviews Analysed
21
We Collect & Analyse Reviews
Echo Pharmacy
Experiences & Reviews
Echo Pharmacy is a UK-based online pharmacy offering repeat-prescription fulfilment, home delivery and digital ordering via website and mobile apps. Consumers commonly search for information on delivery times, prescription handling, app usability and data privacy when researching online pharmacies. This summary is intended to help people comparing user reviews of Echo Pharmacy for routine medication delivery and repeat prescriptions.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
22d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Many reviewers praise timely dispatch and door delivery for repeat prescriptions; a minority report significant delays and stock problems causing long waits.
Share
Strong
25%
💰
Value for money
Reviews do not contain clear or consistent comments about pricing or perceived value for money.
Share
Mixed
0%
⚡
User experience
Several users find ordering straightforward and the app easy to use; others report website/app glitches and intrusive in-app adverts disrupting the process.
Share
Mixed
20%
🔧
Product quality
Reviewers focus on delivery, stock and service; there are no substantive mentions of medication being faulty or of product quality concerns.
Share
Mixed
0%
📞
Communication
Some customers highlight clear updates, reminders and dispatch notifications; others describe slow responses, approval delays and a serious data-rights complaint.
Share
Mixed
16%
⭐
Overall experience
Overall impressions vary: many positive accounts of seamless repeat prescriptions and fast delivery, but multiple reports of delays, app issues and data concerns.
Share
Mixed
38%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Perfect Prescription Medical Service
"perfect service for receiving your repeat prescriptions simple ordering great customer service interaction with doctors surgery is faultless fast desp..."
Brian Carr
Trustpilot
Sep 30, 2025
Featured for: Detailed positive delivery and updates
Nearly 5 days later and I’m still…
"Nearly 5 days later and I’m still waiting for my prescription! My GP authorised a prescription on a Friday morning. I chased it up with LloydsDirect o..."
Anon Anon
Trustpilot
Sep 30, 2025
Featured for: Lengthy delay and approval failure
Repeated breaches of trust and data rights
"Pharmacy2U has completely failed to respect my basic data rights. I unsubscribed from their marketing months ago and was given written confirmation by..."
Scott Zeffla
Trustpilot
Sep 30, 2025
Featured for: GDPR escalation and data-rights complaint
Very poor
"This app replaced Lloyds pharmacy app which was straightforward and easy to use. This app is very annoying as it bothers the user with unwan..."
Azeem Akhtar
Trustpilot
Sep 30, 2025
Featured for: App replaced older app; intrusive ads
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
Dave Pratt
trustpilot.com
Sep 30, 2025
Good service and no problems
...
B
Ben Page
trustpilot.com
Sep 30, 2025
Very easy to use and always delivered…
Very easy to use and a...
A
Aisha bi
trustpilot.com
Sep 30, 2025
Yeah it's fine
...
B
Brian Carr
trustpilot.com
Sep 30, 2025
Perfect Prescription Medical Service
perfect service for receiving your repeat prescriptions simple ordering great customer service interaction with doctors surgery is faultless fast desp...
M
MRSSANDRACONNOR
trustpilot.com
Sep 30, 2025
They get the medication to us on time
They get the medic...
P
Phillip
trustpilot.com
Sep 30, 2025
Perfect
So much easier to request your prescription and have it sent dir...
A
Anon Anon
trustpilot.com
Sep 30, 2025
Nearly 5 days later and I’m still…
Nearly 5 days later and I’m still waiting for my prescription! My GP authorised a prescription on a Friday morning. I chased it up with LloydsDirect o...
P
Philip
trustpilot.com
Sep 30, 2025
Worst online pharmacy
...
m
miss kerry o'regan
trustpilot.com
Sep 30, 2025
I never have a problem always have my…
I never have a problem always have my medication super fas...
S
Steve
trustpilot.com
Sep 30, 2025
My experience with Lloyds direct as not…
My experience with Lloyds direct as not always been my main g...
D
Daisymeerkat
trustpilot.com
Sep 30, 2025
Quick process and delivery
Quick process and d...
M
Mrs Walters
trustpilot.com
Sep 30, 2025
Good service
Please with servi...
S
Scott Zeffla
trustpilot.com
Sep 30, 2025
Repeated breaches of trust and data rights
Pharmacy2U has completely failed to respect my basic data rights. I unsubscribed from their marketing months ago and was given written confirmation by...
M
Mrs B
trustpilot.com
Sep 30, 2025
Delivered to your door
Great service if you n...
M
Mr Gareth Pugh
trustpilot.com
Sep 30, 2025
I have been asked to review a delivery…
I have been asked to review a delivery of medicine that occurred 10 months ago. Please have a cu...
I
Ian
trustpilot.com
Sep 30, 2025
Lloyds direct
Not that great f...
A
Azeem Akhtar
trustpilot.com
Sep 30, 2025
Very poor
This app replaced Lloyds pharmacy app which was straightforward and easy to use. This app is very annoying as it bothers the user with unwan...
A
Adrian
trustpilot.com
Sep 30, 2025
Easy and quick
Really easy. I use the Pharmacy app to order my medication, they tell me when it’s approved by my doctor, and it arrive...
C
Customer Peter
trustpilot.com
Sep 30, 2025
It should be zero stars
It should be zero stars, On two occasions it took more than ten days to try unsuccessfully to get some prescribed medicine for me, as they couldn’t ge...
M
Michelle Abraham
trustpilot.com
Sep 30, 2025
Great
Such a seamless process with ordering and I love the update on when my meds are despatched. N...
Conclusion
Reviews show a mix of experiences. Many customers report reliable repeat-prescription delivery, timely dispatch and helpful status updates, making routine orders straightforward. However, several reviews describe significant delays (including occasions over ten days), stock shortages and website/app problems that affected access to medicine. There is at least one detailed complaint about data-handling and an escalation to a regulator; prospective users may wish to check data preferences and contact options. For urgent prescriptions, consider confirming expected fulfilment times and keeping a local pharmacy fallback.