Many customers say repeat prescriptions are dispatched quickly and delivered on time. Others describe cancelled orders, delays of several days, and items out of stock. People report both smooth ordering in the app and recurring website issues, including intrusive in-app adverts.
Examples from available reviews (Dec 2021 – Mar 2026).
Repeat prescriptions are simple with fast despatch and door delivery.
“perfect service for receiving your repeat prescriptions”
Multiple occasions with over ten-day delays and stock unavailability.
“It should be zero stars”
New app shows unwanted ads that interrupt medication ordering.
“I DO NOT WANT TO SEE ADS TO BUY GARBAGE FROM YOUR PHARMACY WHEN I'M ORDERING MY MEDICATION!”
Company repeatedly failed to honour unsubscribe and mishandled data protection.
“No control over where and how personal data is stored.”
Several reviewers praise quick processing and dependable delivery for regular prescriptions. Others report cancelled prescriptions, delays lasting several days, and repeated stock shortages. Overall, comments split between strong fulfilment and serious fulfilment breakdowns.
Only a handful of reviews mention price or discounts. One usability complaint points to in-app adverts appearing while ordering medication. Reviews do not show a clear theme on pricing or savings.
Some customers find the app and website easy and seamless for repeat orders. Others say it is hard to find medicines, the website keeps failing, and intrusive ads disrupt ordering. Usability feedback divides between smooth journeys and ongoing interface problems.
Several reviews mention medicines packed correctly and delivered safely. Others describe stock not being available and orders delayed by supplier shortages. Overall, reviewers report both accurate fulfilment and missing-stock problems.
Some reviewers commend clear updates and helpful phone support. A smaller set raises concerns about data handling, unsubscribe not working, and incorrect review requests. These issues appear less often but feel serious to those affected.
Reviews split between high ratings for efficient repeat prescription fulfilment and low ratings describing cancellations and long delays. A few mid-range reviews point to occasional glitches rather than ongoing failure. Overall, feedback contrasts reliable orders with isolated but severe disruption.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Cannot find medications in repeat list or search; customer support limited.
“Can’t find my meds on my repeat prescription list”
Prescription cancelled without explanation, causing the reviewer to return to in-store pickups.
“cancelled my prescription without a reason.”
Good service with no problems reported.
“Good service and no problems”
Very easy to use and always delivered on time.
“Very easy to use and always delivered on time”
Reviewer states the experience was fine.
“Yeah it's fine”
Repeat prescriptions are simple with fast despatch and door delivery.
“perfect service for receiving your repeat prescriptions”
Medication is delivered on time to this reviewer.
“They get the medication to us on time”
Easier prescription requests with direct delivery and good communication.
“great communication and great service..... thank you”
Prescription delayed five days despite GP authorisation, causing concern.
“Nearly 5 days later and I’m still waiting for my prescription!”
Reviewer rates this as the worst online pharmacy.
“Worst online pharmacy”
Consistently receives medication quickly and helpful phone support.
“always have my medication super fast delivery”
Reviewer’s main gripe is recurring problems with the website.
“my main gripe is with the website”
Process and delivery are quick with no reported issues.
“Quick process and delivery.”
Reviewer indicates quick delivery and service.
“Please with service quick delivery”
Company repeatedly failed to honour unsubscribe and mishandled data protection.
“No control over where and how personal data is stored.”
Service is great for those needing regular medication.
“Great service if you need regular medication”
Reviewer was asked to review a delivery that occurred ten months ago.
“I have been asked to review a delivery of medicine that occurred 10 months ago.”
Service is not great occasionally according to reviewer.
“Not that great from time to time”
New app shows unwanted ads that interrupt medication ordering.
“I DO NOT WANT TO SEE ADS TO BUY GARBAGE FROM YOUR PHARMACY WHEN I'M ORDERING MY MEDICATION!”
App makes ordering simple and prescriptions arrive in a few days.
“Really easy.”
Multiple occasions with over ten-day delays and stock unavailability.
“It should be zero stars”
Seamless ordering with helpful dispatch updates and no stock issues.
“Such a seamless process with ordering”
Fortunately, my doctor supports electronic prescription and I had placed an order for certain medicine from LloydsDirect. Got it delivered on time in a very safe packing. Whenever it comes to getting something online, I get a little anxious. I expect that I should get the right ones all the times because I am not a fan of return or reorder, especially for medicines. With Lloyds Direct, it was all OK. Not only did I get the right ones on my first order, but I have been getting regular reminders when my next order is due. Very easy way to get repeat prescriptions delivered. Appreciate!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Echo Pharmacy supplies prescription medicines and some over-the-counter products to customers in the UK. Customers use its website and mobile app to order and manage repeat prescriptions. Echo Pharmacy accepts electronic GP prescriptions and supports prescription transfers. It delivers to homes with tracking and offers customer support by phone and email.