Reviews Analysed
21
We Collect & Analyse Reviews
Trekkinn
Experiences & Reviews
Trekkinn is an online retailer specialising in outdoor, hiking and adventure gear. It operates as part of the Tradeinn group and sells footwear, clothing and equipment via an e-commerce platform. The site offers product listings, pricing, international shipping and an online returns process for consumers looking to buy outdoor equipment online.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
12d
Overall Rating
2.2
Our Analysis
🎯
Service quality
Most reviews report delayed or missing refunds and unhelpful support; a smaller group praises responsive staff who resolve ordering issues.
Share
Weak
20%
💰
Value for money
Several reviewers note competitive prices, but return costs (commonly ~£12) and unexpected customs fees (≈$25–30) reduce perceived value.
Share
Weak
14%
⚡
User experience
Many customers report late deliveries and missed dates with sparse updates; others describe straightforward ordering, clear updates and timely arrivals.
Share
Weak
16%
🔧
Product quality
Multiple reports describe incorrect sizing, damaged or incomplete items; a minority of reviews describe products arriving as expected and usable.
Share
Weak
9%
📞
Communication
Frequent complaints reference slow, automated or unhelpful replies and lack of proactive updates; some customers report clear tracking emails and timely responses.
Share
Weak
19%
⭐
Overall experience
Overall sentiment is weighted toward negative experiences with refunds and delivery; several reviewers still report smooth purchases and good prices.
Share
Weak
22%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Outdoor Research Bugout Sun Arm Warmers
"To be honest, I've never experienced better customer service than the Trekkinn company. Their employees are super helpful, always available and actively in pursuit of a positive experience for their customers. When I've got my doubts about the ordering of a product from them, they helped me to come over whatever problems that I encountered and in the end it was the best thing I ever did. This is the reason i bought Outdoor Research Bugout Sun Arm Warmers from the store. I really liked the supportiveness of the attendants. I recommend the company to anyone who wants to buy from them.
"
Smalley
Collected.reviews
Dec 08, 2021
Featured for: Positive customer-service example
Very Hard to beat this site on price
"Very Hard to beat this site on price. Good customer servi..."
Patrick McDonald
Trustpilot
Sep 30, 2025
Featured for: Good-price and easy returns
I’ve had an awful experience with…
"I’ve had an awful experience with Trekkinn and would strongly advise others to stay away. I ordered a pair of shoes that arrived damaged, so I returne..."
iza k
Trustpilot
Sep 30, 2025
Featured for: Detailed refund delay and denial
Poor service on faulty product
"I purchase a 30Litre self inflating cooler bag. Once inflated it can’t fit anything inside. Despite lodging it as a faulty product Trekkinn have not a..."
Roseanne Hay
Trustpilot
Sep 30, 2025
Featured for: Faulty product, refund refused
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
c
customer
trustpilot.com
Sep 30, 2025
Still waiting for my refund on a…
Still waiting for my refund on a ret...
W
William Green
trustpilot.com
Sep 30, 2025
No service or refund
Ordered boots that came a week after the proposed date they gave. So I had already gone on holiday by that point. So I sent them back. Which cost £12....
J
Jessie Pulleine
trustpilot.com
Sep 30, 2025
DO NOT USE THIS COMPANY- I purchased…
DO NOT USE THIS COMPANY- I purchased some boots but they were too small because of the misleading sizing info...
D
Darren Harvey
trustpilot.com
Sep 30, 2025
Avoid Trekinn – Terrible Customer Service
I would strongly advise against ordering from Trekinn. I had an issue with my order and expected at least a basic level of support, but the customer s...
P
Patrick McDonald
trustpilot.com
Sep 30, 2025
Very Hard to beat this site on price
Very Hard to beat this site on price. Good customer servi...
P
Paul Stevenson
trustpilot.com
Sep 30, 2025
Use a UK based Company
The item was delivered late, the items delivered were so tight I'm surprised if anyone had actually kept the original item they h...
L
Lorraine Withers
trustpilot.com
Sep 30, 2025
Hassle free purchase
Placing an order online was straightforward. Estimated delivery date given ; received regular updates and...
P
Per Fredin
trustpilot.com
Sep 30, 2025
No more orders
I have orderd several items from tradein ( trekk,dive aso ) an always get Whats expected .. but now i received a wind meter that only had half of the...
S
Stanislav Smola
trustpilot.com
Sep 30, 2025
They are thieves!
I do not recommend. They owe me 977.98 CZK for a cancelled order! They are thieves!...
h
hannah cook
trustpilot.com
Sep 30, 2025
Failure to deliver to estimated timelines
I ordered hiking shoes from Trekkin specifically for an upcoming trip, based on the shipping timeframe shown on their website. Unfortunately, the shoe...
O
Owen Harvey
trustpilot.com
Sep 30, 2025
Cheap prices, poor postage
Although the prices may be cheap they wont rush to get your item to you and potentially even string you along . On august 15th i ordered a rucksack, w...
P
Pablo Guzman
trustpilot.com
Sep 30, 2025
Misleading advertising for Latinamerica
The shoes are fine, but let me tell you that, without any prior warning that this was going to happen, once the shoes arrived at customs in my country...
N
Neil Jeffrey
trustpilot.com
Sep 30, 2025
Great value & service
Competitively priced products...
D
Djordje Brujic
trustpilot.com
Sep 30, 2025
recomended
good web site, good...
R
Roseanne Hay
trustpilot.com
Sep 30, 2025
Poor service on faulty product
I purchase a 30Litre self inflating cooler bag. Once inflated it can’t fit anything inside. Despite lodging it as a faulty product Trekkinn have not a...
R
R Verhoeven
trustpilot.com
Sep 30, 2025
I was disappointed with my experience at Trekkin
I was disappointed with my experience at Trekkin. The delivery was late compared to what was promised when ordering, and customer service...
C
Chi man Tam
trustpilot.com
Sep 30, 2025
Disappointing
Your product scratched my feet and I still have to pay £11! I...
J
John Barker
trustpilot.com
Sep 30, 2025
Absolutely recommend
This is the second time i have used trekkinn and this experience was just as amazing as the first. Navigation of the site is easy, ordering a doddle a...
i
iza k
trustpilot.com
Sep 30, 2025
I’ve had an awful experience with…
I’ve had an awful experience with Trekkinn and would strongly advise others to stay away. I ordered a pair of shoes that arrived damaged, so I returne...
M
Mark Ashton
trustpilot.com
Sep 30, 2025
Never again
Ordered a jacket. It took a month to arrive (instead of the week it was supposed to take). I received no updates at all about the delay and when I ask...
Conclusion
Reviews show a clear pattern: many customers report problems with shipping timelines, refunds and reactive customer support, while several others highlight low prices and smooth orders. Multiple reviewers mention return costs (commonly around £12) and at least one account notes unexpected customs charges (~$25–30). Consumers should verify sizing and product descriptions, check the returns policy and factor possible return or customs costs into total price. If you rely on guaranteed delivery dates or need rapid refunds, reviews suggest exercising caution and keeping detailed return/tracking records when ordering from Trekkinn.