Many customers mention late deliveries and long waits for refunds. Complaints often point to high return shipping costs and refunds released only after the returned parcel arrives. Other reviewers highlight low prices, accurate product descriptions, and sturdy outdoor footwear. Overall, reviews split between smooth orders and problems with returns and refunds.
Examples from available reviews (Dec 2021 – Mar 2026).
Items delivered too late and return cost £11.99 was high.
“being charged £11.99 to return two small items which seemed a lot more than return charges by other firms.”
Parcel tracking errors and company refuses refund until they receive returned parcel.
“Trekkit will not refund until they receive parcel back which is against EU legislation”
Wide product choice, good price, and perfect delivery.
“Great choice of products. Great price and delivery was perfect.”
Boots comfortable and waterproof after a fourteen mile test hike.
“GREAT BOOTS. DONE 14 MILE HIKE TO TEST THEM AND THEY WERE COMFORTABLE AND WATERPROOF ON AN EXCEPTIONALLY MUDDY ROUTE. GOOD DELIVERY.........VERY HAPPY”
Many reviews describe late deliveries and slow refunds. Several customers report return charges of about ten to twelve pounds and refund waits of several weeks. A smaller group says customer service was helpful and fixed order problems quickly.
Many reviewers praise competitive prices and strong value. Some negative reviews say return postage and customs fees cut into that value. Positive comments about value often appear alongside notes on product quality or money saved.
Many buyers describe an easy-to-use website, a simple checkout, and on-time delivery when everything goes smoothly. A few reviewers mention sizing information that led to the wrong fit. Smooth-purchase comments often note clear navigation and quick order confirmation.
Many reviews praise durable boots, walking shoes, and sandals that meet expectations. Others report defects, incorrect colours, or items that did not match the listed specifications. Claims of counterfeit or faulty products appear, but less often than positive quality feedback.
Several reviewers mention detailed tracking and step-by-step updates. Others report tracking that stopped moving, stock information that turned out to be wrong, and automated replies that did not fix the issue. A few customers also mention unexpected customs charges or late dispatch from suppliers.
Reviews show a clear split between high-rated purchases and low-rated service problems. Positive experiences focus on price, good fit, and on-time delivery. Negative experiences focus on returns, delayed refunds, and support that felt unhelpful.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Items delivered too late and return cost £11.99 was high.
“being charged £11.99 to return two small items which seemed a lot more than return charges by other firms.”
Tracking stalled and delivery date repeatedly changed without reliability.
“On the last date of their delivery they just changed to a new estimated delivery date.”
Purchase process was completed satisfactorily.
“Purchase it was very well done”
Well-informed delivery updates and high-quality sandals as pictured.
“My experience was 100% good.”
Good quality walking shoes delivered within five working days.
“Great walking shoes!”
Cap arrived with white instead of gold inscriptions.
“The cap was supposed to be with gold inscriptions and it came with white ones.”
Product offers excellent quality at a good price.
“A+++++++ Super product in good price”
Wide product choice, good price, and perfect delivery.
“Great choice of products. Great price and delivery was perfect.”
Received communication for every step and order arrived when expected.
“I received communication for every step.”
Parcel tracking errors and company refuses refund until they receive returned parcel.
“Trekkit will not refund until they receive parcel back which is against EU legislation”
Product was excellent but delivery took longer than expected.
“Excellent product but longer delivery time”
Returned item with no confirmation and poor customer service responses.
“The return was the most expensive of my life—14 euros”
Good price, quick delivery and proper communication throughout.
“just smooth. Good price. Quick delivery. Proper communication. NOTHING to complain about.”
Product was as described, true to size, and arrived on time.
“Product was as described, true to size and arrived on time and was a great price!”
Boots comfortable and waterproof after a fourteen mile test hike.
“GREAT BOOTS. DONE 14 MILE HIKE TO TEST THEM AND THEY WERE COMFORTABLE AND WATERPROOF ON AN EXCEPTIONALLY MUDDY ROUTE. GOOD DELIVERY.........VERY HAPPY”
The reviewer states the product was good.
“Product good”
Backpack arrived late; refund withheld despite return and five-week wait.
“It has been five weeks and I have no idea when I will be receiving my full refund.”
Firm not UK-based; returns tracked only to last UK facility and refunds delayed.
“this firm is not based in the UK”
Good price, accurate delivery estimates and detailed tracking information.
“Very detailed tracking information provided which was especially useful as the item was coming from abroad.”
Product and service were as expected.
“As expected”
Paid jacket not arrived and only automated communication provided.
“£300 jacket has not arrived- tracking given shows sat somewhere in Hounslow for over a week.”
Faulty item delivered and returns cost charged, with unresponsive service.
“charge £11 for a return, which is completely illegal.”
Order arrived late, sizing wrong, and expensive return shipping required.
“TrekkInn is now requiring me to pay the return shipping cost of $51 - to their facility IN SPAIN!!!”
Supplement order never delivered and refund not received despite many emails.
“I exchanged 10+ emails with their support and I haven't received my refund.”
Customer still waiting for a refund after returning a product.
“Still waiting for my refund on a returned product.”
Order returned but customer received no refund or communication.
“NO info sent or refund from them 3 weeks later.....”
Boots were wrongly sized due to misleading website sizing information.
“too small because of the misleading sizing information on the website.”
Customer service was dismissive and failed to resolve order issues.
“the customer service has been shocking.”
Competitive prices with good customer service and easy returns.
“Very Hard to beat this site on price.”
Late delivery and poor fit; returns cost nearly £12.
“Trekkinn then changes nearly £12 to return.”
Order arrived on time with regular updates; hassle-free purchase.
“Completely hassle free purchase which was great as the item was a birthday gift .”
Received wind meter that didn't match the advertised specifications.
“i received a wind meter that only had half of the anonsed m/s on website.”
Customer claims unpaid refund and unhelpful automated customer service.
“They are thieves!”
Shoes arrived a week late and refund for return postage was refused.
“the shoes were shipped a full week later than estimated”
Item was posted much later than the original delivery prediction.
“I had an email saying the bag had only just been posted.”
Customer faced large unexpected customs fee upon delivery.
“I had to pay a customs service fee of over 100,000 COP”
Competitively priced products with excellent overall service.
“Competitively priced products and excellent service overall”
Good website, product, and fast delivery.
“good web site, good product fast delivery”
Faulty cooler bag not acknowledged and refund requires return at customer's cost.
“Despite lodging it as a faulty product Trekkinn have not acknowledged a manufacturing fault”
Delivery was late and customer service failed to offer a solution.
“The delivery was late compared to what was promised when ordering”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trekkinn is an online shop focused on outdoor and trekking gear. It sells footwear, backpacks, jackets, tents, and accessories from multiple brands. Each product page includes specifications, size guides, and user reviews. The company ships internationally, offers order tracking, and handles returns through its web portal. Trekkinn takes standard payment methods and shows shipping options at checkout.