Reviews show a clear pattern: many customers report problems with shipping timelines, refunds and reactive customer support, while several others highlight low prices and smooth orders. Multiple reviewers mention return costs (commonly around £12) and at least one account notes unexpected customs charges (~$25–30). Consumers should verify sizing and product descriptions, check the returns policy and factor possible return or customs costs into total price. If you rely on guaranteed delivery dates or need rapid refunds, reviews suggest exercising caution and keeping detailed return/tracking records when ordering from Trekkinn.
Examples from available reviews (Dec 2021 – Feb 2026).
Trekkinn provided excellent, helpful customer service and resolved ordering issues.
“I've never experienced better customer service than the Trekkinn company.”
Competitive prices with good customer service and easy returns.
“Very Hard to beat this site on price.”
Returned damaged shoes but refund delayed and customer service inconsistent.
“they delayed my refund for over four weeks”
Faulty cooler bag not acknowledged and refund requires return at customer's cost.
“Despite lodging it as a faulty product Trekkinn have not acknowledged a manufacturing fault”
Most reviews report delayed or missing refunds and unhelpful support; a smaller group praises responsive staff who resolve ordering issues.
Several reviewers note competitive prices, but return costs (commonly ~£12) and unexpected customs fees (≈$25–30) reduce perceived value.
Many customers report late deliveries and missed dates with sparse updates; others describe straightforward ordering, clear updates and timely arrivals.
Multiple reports describe incorrect sizing, damaged or incomplete items; a minority of reviews describe products arriving as expected and usable.
Frequent complaints reference slow, automated or unhelpful replies and lack of proactive updates; some customers report clear tracking emails and timely responses.
Overall sentiment is weighted toward negative experiences with refunds and delivery; several reviewers still report smooth purchases and good prices.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Items delivered too late and return cost £11.99 was high.
“being charged £11.99 to return two small items which seemed a lot more than return charges by other firms.”
Tracking stalled and delivery date repeatedly changed without reliability.
“On the last date of their delivery they just changed to a new estimated delivery date.”
Purchase process was completed satisfactorily.
“Purchase it was very well done”
Well-informed delivery updates and high-quality sandals as pictured.
“My experience was 100% good.”
Good quality walking shoes delivered within five working days.
“Great walking shoes!”
Cap arrived with white instead of gold inscriptions.
“The cap was supposed to be with gold inscriptions and it came with white ones.”
Product offers excellent quality at a good price.
“A+++++++ Super product in good price”
Wide product choice, good price, and perfect delivery.
“Great choice of products. Great price and delivery was perfect.”
Received communication for every step and order arrived when expected.
“I received communication for every step.”
Parcel tracking errors and company refuses refund until they receive returned parcel.
“Trekkit will not refund until they receive parcel back which is against EU legislation”
Product was excellent but delivery took longer than expected.
“Excellent product but longer delivery time”
Returned item with no confirmation and poor customer service responses.
“The return was the most expensive of my life—14 euros”
Good price, quick delivery and proper communication throughout.
“just smooth. Good price. Quick delivery. Proper communication. NOTHING to complain about.”
Product was as described, true to size, and arrived on time.
“Product was as described, true to size and arrived on time and was a great price!”
Boots comfortable and waterproof after a fourteen mile test hike.
“GREAT BOOTS. DONE 14 MILE HIKE TO TEST THEM AND THEY WERE COMFORTABLE AND WATERPROOF ON AN EXCEPTIONALLY MUDDY ROUTE. GOOD DELIVERY.........VERY HAPPY”
The reviewer states the product was good.
“Product good”
Backpack arrived late; refund withheld despite return and five-week wait.
“It has been five weeks and I have no idea when I will be receiving my full refund.”
Firm not UK-based; returns tracked only to last UK facility and refunds delayed.
“this firm is not based in the UK”
Good price, accurate delivery estimates and detailed tracking information.
“Very detailed tracking information provided which was especially useful as the item was coming from abroad.”
Product and service were as expected.
“As expected”
Paid jacket not arrived and only automated communication provided.
“£300 jacket has not arrived- tracking given shows sat somewhere in Hounslow for over a week.”
Faulty item delivered and returns cost charged, with unresponsive service.
“charge £11 for a return, which is completely illegal.”
Order arrived late, sizing wrong, and expensive return shipping required.
“TrekkInn is now requiring me to pay the return shipping cost of $51 - to their facility IN SPAIN!!!”
Supplement order never delivered and refund not received despite many emails.
“I exchanged 10+ emails with their support and I haven't received my refund.”
Customer still waiting for a refund after returning a product.
“Still waiting for my refund on a returned product.”
Order returned but customer received no refund or communication.
“NO info sent or refund from them 3 weeks later.....”
Boots were wrongly sized due to misleading website sizing information.
“too small because of the misleading sizing information on the website.”
Customer service was dismissive and failed to resolve order issues.
“the customer service has been shocking.”
Competitive prices with good customer service and easy returns.
“Very Hard to beat this site on price.”
Late delivery and poor fit; returns cost nearly £12.
“Trekkinn then changes nearly £12 to return.”
Order arrived on time with regular updates; hassle-free purchase.
“Completely hassle free purchase which was great as the item was a birthday gift .”
Received wind meter that didn't match the advertised specifications.
“i received a wind meter that only had half of the anonsed m/s on website.”
Customer claims unpaid refund and unhelpful automated customer service.
“They are thieves!”
Shoes arrived a week late and refund for return postage was refused.
“the shoes were shipped a full week later than estimated”
Item was posted much later than the original delivery prediction.
“I had an email saying the bag had only just been posted.”
Customer faced large unexpected customs fee upon delivery.
“I had to pay a customs service fee of over 100,000 COP”
Competitively priced products with excellent overall service.
“Competitively priced products and excellent service overall”
Good website, product, and fast delivery.
“good web site, good product fast delivery”
Faulty cooler bag not acknowledged and refund requires return at customer's cost.
“Despite lodging it as a faulty product Trekkinn have not acknowledged a manufacturing fault”
Delivery was late and customer service failed to offer a solution.
“The delivery was late compared to what was promised when ordering”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trekkinn is an online retailer specialising in outdoor, hiking and adventure gear. It operates as part of the Tradeinn group and sells footwear, clothing and equipment via an e-commerce platform. The site offers product listings, pricing, international shipping and an online returns process for consumers looking to buy outdoor equipment online.