Reviews Analysed
21
We Collect & Analyse Reviews
Stuarts London
Experiences & Reviews
Stuarts London is a UK-based fashion retailer and online shop offering branded clothing, outerwear and footwear. The retailer operates an e-commerce store serving domestic and international customers and handles order fulfilment, shipping and returns. People searching for Stuarts London reviews commonly look for information on customer service, delivery reliability, product condition and pricing. This summary aggregates customer feedback on those topics to help consumers evaluate buying and shipping expectations.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
30d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers praise responsive, helpful customer service and effective problem resolution; a small number report delays or refund disputes.
Share
Strong
20%
💰
Value for money
Several shoppers report discounted prices and competitive pricing; the sample mentioning value is small but generally positive.
Share
Mixed
4%
⚡
User experience
Ordering, dispatch and returns are frequently described as straightforward and quick; a minority report delayed or missing deliveries.
Share
Strong
21%
🔧
Product quality
Customers commonly report items arriving in good condition, well packaged and as described, with positive comments on fit and quality.
Share
Strong
15%
📞
Communication
Reviewers note fast email responses, proactive scheduling and tracking updates; some complaints relate to delivery partners and limited delivery options.
Share
Strong
17%
⭐
Overall experience
Most reviewers give a positive overall impression citing fast fulfilment and good service; a few report very negative delivery experiences.
Share
Strong
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
****AVOID****
"****AVOID**** Please do yourself a favour and don’t order from this company! I’ve been promised my parcel everyday this week yet Royal Mail have been..."
Hollie Smith
Trustpilot
Sep 30, 2025
Featured for: Negative delivery and refund complaint
Just getting the item is a nightmare….
"Just getting the item is a nightmare…. No option to have anyone other than Royal Mail who are absolutely atrocious….Every other delivery comp..."
Neil Young
Trustpilot
Sep 30, 2025
Featured for: Delivery-method complaint about Royal Mail
Brilliant!
"I recently bought a Ralph Lauren RRL patchwork shirt. I came across their website quite by chance. The item was reduced to a fraction of the RRP,altho..."
Ralf
Trustpilot
Sep 30, 2025
Featured for: Price, packaging, fast fulfilment example
Fantastic customer service
"Fantastic customer service, quick to respond to emails. Fast dispatch and quality products. I had to return an item for..."
Eddie
Trustpilot
Sep 30, 2025
Featured for: Quick email responses and exchanges
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
R
Ray Deer
trustpilot.com
Sep 30, 2025
Ordered Union jack waterproof jacket…sweet service .
Ordered Union jack waterproof jacket yesterday ,came today extr...
R
Ralf
trustpilot.com
Sep 30, 2025
Brilliant!
I recently bought a Ralph Lauren RRL patchwork shirt. I came across their website quite by chance. The item was reduced to a fraction of the RRP,altho...
A
A Soden
trustpilot.com
Sep 30, 2025
Fast shipping and easy returns
Purchased a Patagonia jacket in 2 sizes. Delivery was...
s
steven stanley
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service, professional, great...
K
Keith Mcewen
trustpilot.com
Sep 30, 2025
Recently found a classic Lois Jeans…
Recently found a classic Lois Jeans jacket. Perfect in everyway. Stuarts customer service is impeccable, communi...
S
Sonny Lee Fleet
trustpilot.com
Sep 30, 2025
Absolutely Fantastic!
I made a mess of the delivery, but these guys sorted it out...
R
Richard
trustpilot.com
Sep 30, 2025
Superb service and quality
From start to finish Stuarts have been excellent. I wanted to order a tracksuit top however my size was not in stock. They informed me as so...
L
Lewis
trustpilot.com
Sep 30, 2025
Quick delivery and good communication
Quick delivery and good com...
E
Eddie
trustpilot.com
Sep 30, 2025
Fantastic customer service
Fantastic customer service, quick to respond to emails. Fast dispatch and quality products. I had to return an item for...
G
Gary
trustpilot.com
Sep 30, 2025
Stuart's went the extra mile to make…
Stuart's went the extra mile to make sure the leather jacket we ordered got delivered and saved till we got back from holiday. Superb c...
N
Neale
trustpilot.com
Sep 30, 2025
Recently purchased a pair of trousers…
Recently purchased a pair of trousers from Stuart’s that were too small. Emailed customer service to arrange return and replacement and they could not...
M
MR STUART TOLHURST
trustpilot.com
Sep 30, 2025
So pleased Stuart’s are still around
So pleased Stuart’s are still around. Remember getting my Sergio , Diadora and Lois from them in the 80’s when I grew u...
p
paul meyer
trustpilot.com
Sep 30, 2025
Excellent shop
Excellent shop. Apart from them stocking such great brands/products when I had a problem (my mis...
C
Christopher Lims Sheng
trustpilot.com
Sep 30, 2025
Would shop here again
Shipping to Australia is a little bit expensive but otherwise the customer service and follow up was fantastic. Great range of qual...
N
Neil Young
trustpilot.com
Sep 30, 2025
Just getting the item is a nightmare….
Just getting the item is a nightmare…. No option to have anyone other than Royal Mail who are absolutely atrocious….Every other delivery comp...
J
James Porter
trustpilot.com
Sep 30, 2025
First time customer
Ordered for the first time through Stuart’s, quality of clothes were amazing and so was the delivery times. I ordered a size too small o...
J
JonathanBarnes
trustpilot.com
Sep 30, 2025
Great choice of brands,friendly and…
Great choice of brands,friendly and fast communi...
J
James Day
trustpilot.com
Sep 30, 2025
Excellent
My usual site were out of stock on a certain item I found on stuarts London. Arri...
H
Hollie Smith
trustpilot.com
Sep 30, 2025
****AVOID****
****AVOID**** Please do yourself a favour and don’t order from this company! I’ve been promised my parcel everyday this week yet Royal Mail have been...
M
Mr DaveBeee
trustpilot.com
Sep 30, 2025
Great stock and prices
Great stock and prices. S...
Conclusion
Customer feedback shows recurring strengths in customer service, fast dispatch and straightforward returns processes, with many reviewers praising packing and product condition. Several shoppers also note good value when items are discounted. However, there are isolated but strong negative reports about delivery failures and delays, often linked to specific carriers and missing parcels. If buying from Stuarts London, check available delivery options and tracking, review the returns policy and contact customer service promptly if an issue arises. Overall, most reviewers would recommend or buy again, while a minority report unresolved delivery problems.