Reviews often praise quick dispatch and helpful service both in store and online. Many customers point to good prices and well-made shoes and clothing. Several reviews describe major problems with refunds, billing mistakes, or parcels delayed by import procedures. A smaller number say they received faulty items or goods that appeared previously returned but were sold as new.
Examples from available reviews (Dec 2021 – Feb 2026).
Consistently faultless service; helpful customer support and timely delivery.
“the service has been faultless.”
Consistently excellent service, quick refunds and next-day delivery.
“Delivery is very often next day”
Complicated refund process, incorrect charges and poor customer communication.
“they took the payment out three times and returned it twice”
Received a returned faulty item marketed as restocked; poor response.
“returned by a customer because they were faulty and marked”
Most reviews describe staff who respond quickly, fix order issues, and arrange exchanges. Many customers mention same-day or next-day dispatch and refunds that go smoothly when returns are accepted. A minority report refused refunds, duplicated charges, or cases that never get resolved, and those complaints come from a limited set of accounts.
Customers often cite discounted prices, bargains, and free postage as key reasons to buy. Reviewers frequently connect the price with product quality they see as good. A small number mention higher shipping costs for international orders.
Shoppers describe a clear website, easy ordering, and quick checkout, with deliveries packed well. Several reviews highlight next-day delivery options and dependable in-store fulfilment. A few customers report parcels that were delayed, went missing, or got stuck in import paperwork.
Many reviewers say items fit well, match the description, and feel well made. More than one comment points to genuine, solid footwear and jackets in particular. A small group report faulty items or stock that seemed to have been returned by other customers.
Many comments praise fast email replies, delivery updates, and clear refund confirmations. Staff are often described as helpful and proactive when contacted. A limited number criticise weak communication about delivery issues or Royal Mail handling.
Most reviews describe repeat purchases driven by fast fulfilment, helpful service, and strong pricing. Positive feedback often comes from long-term customers. Still, a separate set of serious complaints about refunds, billing, and international delivery creates a clear split in what customers report.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (36) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Good quality and rapid shipping to Germany without English VAT.
“best quality and "ruck zuck" sent to germany”
Absolutely brilliant customer service with top-quality clothing at good prices.
“absolutley brilliant customer service.”
On-time delivery, great service and a large selection.
“Delivered on time and big selection.”
Team guided returns and issued a quick refund; would use again.
“issued a quick refund.”
Very fast delivery and a very happy customer.
“mega fast delivery.”
La veste est magnifique, la taille L parfaite et livraison excellente.
“la veste est magnifique, exactement ce qu’on attendait et la taille L parfaite!”
Consistently excellent service, quick refunds and next-day delivery.
“Delivery is very often next day”
Quick delivery and a pleasant website UI/UX experience.
“nice UI/UX experience”
Great experience with a lovely product and a happy customer.
“A great experience. Lovely product.”
Consistently good service and a great shopping experience.
“Great experience shopping at Stuart's always had good service”
Consistently great service with well-packed orders and good updates.
“always packed well updates great 👍”
Customer returned a T-shirt but was refused a refund, alleging dishonesty.
“they refused to refund me!”
Extremely fast shipping with import fees covered.
“covered import fees”
Same-day shipping and timely arrival; marvellous service.
“shipped the same day”
Great deals and very quick delivery across multiple purchases.
“Great deals and very quick delivery.”
Great shoes at a lower price with discount and free postage.
“Much cheaper than other competitors and arrived in quick sticks.”
Good price and quality with efficient shipping.
“Great price for quality item.”
Order arrived in a few days; impressed with the service.
“Well impressed with the service.”
Excellent service, wide clothing choice and prompt delivery.
“Excellent service, great choice of clothing and prompt delivery,”
Brilliant service with fast delivery.
“Brilliant service and fast delivery”
Parcel stuck in import bureaucracy; customer unable to resolve delivery issues.
“the parcel is in a laberythin of import documents, bureacracy and paperwork”
Received a returned faulty item marketed as restocked; poor response.
“returned by a customer because they were faulty and marked”
Found a hard-to-find shirt, used a coupon and got next-day delivery.
“the next working day delivery option came up at no extra charge”
Bought genuine Danner boots at a great bargain with fast delivery.
“They’re completely genuine, excellent quality, and the delivery was very fast.”
Consistently faultless service; helpful customer support and timely delivery.
“the service has been faultless.”
Easy returns and clear refund confirmation after keeping one sweatshirt.
“received a confirmatory email which also told me when the refund would be in my account”
Reliable go-to retailer with hassle-free purchases and good exchanges.
“It is my go to place for certain brands especially Red Wing, Clarks Shoes and Mephisto”
Complicated refund process, incorrect charges and poor customer communication.
“they took the payment out three times and returned it twice”
Found Clarks at the best price; quick delivery in excellent condition.
“they were the best price for Quality shoes.”
Top-quality goods and exceptional, understanding customer service.
“Madison who dealt with my query was first class.”
Long-term customer praising consistently exemplary in-store and online service.
“A customer of Stuarts for 20+ years”
Fast same-day dispatch for orders before 3pm with good packaging.
“If ordered before 3pm, it’s dispatched on the same day”
Excellent service with quick, helpful responses and great products.
“The best service - experience and products available.”
Good customer service, fast shipping, and well-packaged quality goods.
“Very good customer service, and fast shipping.”
Fast delivery and a stunning jacket; excellent service.
“Jacket stunning service kool recommended to anyone 👌”
Heavily discounted item with fast delivery and perfect condition.
“item was reduced to a fraction of the RRP”
Fast delivery and easy returns; would use again.
“Delivery was fast and returns handled easily.”
Professional and excellent service with great delivery.
“Excellent service, professional, great delivery and follow on servic.”
Perfect jacket and impeccable customer service with clear delivery.
“Stuarts customer service is impeccable, communication and scheduling leaves no doubt re delivery”
They resolved a delivery mistake quickly with no extra charge.
“sorted it out no dramas and no extra charge...”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Stuarts London is a UK retailer selling footwear, clothing, and accessories. It runs an online shop and has at least one physical location in London. Product pages usually show sizes, materials, and delivery options to support buying choices. The site also lists customer support contacts and explains returns and exchanges.