Reviews Analysed
21
We Collect & Analyse Reviews
Mummy and Little Me
Experiences & Reviews
Mummy and Little Me is a UK‑focused online retailer specialising in baby and parenting accessories, including changing bags, handbags and baby clothing. Consumers typically consult reviews for delivery speed, product quality, sizing accuracy and customer service when researching this retailer.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
20d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers report fast delivery, helpful customer service and smooth returns; a small number note unresolved refund or pre‑order problems.
Share
Strong
25%
💰
Value for money
Many customers mention competitive prices, offers and perceived good value; a few reviewers report financial loss after the business closure.
Share
Mixed
10%
⚡
User experience
Reviewers highlight accurate sizing, clear product descriptions, easy ordering and straightforward exchanges or returns on the site.
Share
Strong
7%
🔧
Product quality
Customers frequently describe items as well made, soft in feel, well packaged and matching the product descriptions they received.
Share
Strong
17%
📞
Communication
Several reviews praise personal emails, order updates and clear despatch information; a small set report only automated insolvency replies.
Share
Strong
13%
⭐
Overall experience
Most reviewers recommend the retailer and report repeat purchases; a minority experienced non‑delivery and lost pre‑order refunds after closure.
Share
Strong
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Be warned if you have recently ordered they have gone bust!!
"They have closed their business and they have my money but I do not have my bag!! When you try to email you get an automatic reply to speak to insolve..."
Butterflies
Trustpilot
Sep 30, 2025
Featured for: reports business closure and missing refund
Excellent customer service with v good…
"Excellent customer service with v good personal communication. Delighted with quality of..."
Kathleen Haughey
Trustpilot
Sep 30, 2025
Featured for: mentions excellent customer service and quality
The sizes listed on their website were…
"The sizes listed on their website were true to size, which made selecting the right clothes for my baby effortless. The detailed descriptions, includi..."
Isabel Whitehouse
Trustpilot
Sep 30, 2025
Featured for: highlights accurate sizing and product details
2 PacaPod changing Bags
"I have been looking for a Pacapod for ages now - and this one is fab! I am a busy mum of 3 boys so I need lots of storage space, but it also has to look smart. This bag ticks all the boxes. It's stylish, functional and serves my needs perfectly and I am wishing I discovered you earlier. I was amazed how quickly I received my order and the quality of the products are first class. I love everything about my new bags and I feel comfortable carrying them around. Thank you for the great products and amazing services."
Jessica Oakley
Collected.reviews
Dec 09, 2021
Featured for: praises quick delivery and product quality
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
I
Isabel Whitehouse
trustpilot.com
Sep 30, 2025
The sizes listed on their website were…
The sizes listed on their website were true to size, which made selecting the right clothes for my baby effortless. The detailed descriptions, includi...
S
Skye Barry
trustpilot.com
Sep 30, 2025
I cannot recommend this store enough…
I cannot recommend this store enough for its exceptional range of baby products that have been instrumental in meeting my baby's needs. From their com...
N
Nicola
trustpilot.com
Sep 30, 2025
Packaging was lovely and handbag was…
Packaging was lovely and handbag...
R
Rose eadle
trustpilot.com
Sep 30, 2025
Bought several pram bags as wasn’t sure…
Bought several pram bags as wasn’t sure which one would suit my pram best. Made my decision and returned the bags I didn’t want….£400...
B
Butterflies
trustpilot.com
Sep 30, 2025
Be warned if you have recently ordered they have gone bust!!
They have closed their business and they have my money but I do not have my bag!! When you try to email you get an automatic reply to speak to insolve...
A
Angie
trustpilot.com
Sep 30, 2025
Highly recommend
Highly recommend! Brilliant customer service, quick delivery and easy exchange when...
M
Mrs Webster
trustpilot.com
Sep 30, 2025
Amazing
Service was just fantastic I had a slight problem with my purchase and the team offered to rectify immediately....
J
Jennifer
trustpilot.com
Sep 30, 2025
Fantastic hang bag
Fantastic hang bag , brilliant service , very quick delivery, also...
K
Kathleen Haughey
trustpilot.com
Sep 30, 2025
Excellent customer service with v good…
Excellent customer service with v good personal communication. Delighted with quality of...
C
Chontelle
trustpilot.com
Sep 30, 2025
Great service and fantastic offers on…
Great service and fantastic offers on quality prod...
J
John
trustpilot.com
Sep 30, 2025
This delivery came so fast I was…
This delivery came so fast I was stunned. The delivery driver was great too. I then ha...
N
N A
trustpilot.com
Sep 30, 2025
Jem & Bea Beatrice Tote Bag
Excellent customer service. Great communication, spe...
M
Mrs Deborah Vickery Vickery
trustpilot.com
Sep 30, 2025
Arrived quickly easy to order lovely…
Arrived quickly easy t...
J
Jill Moxon
trustpilot.com
Sep 30, 2025
Fantastic Service
Just amazing. Lovely service … 5* Just great c...
M
Mrs Shanie West-Wood
trustpilot.com
Sep 30, 2025
Delightful bag
Delighted with my handbag. Packaged well and delivered on time with despa...
C
C J D
trustpilot.com
Sep 30, 2025
Lovely bag
Lovely bag, just what I wanted a...
J
Janice Shannon
trustpilot.com
Sep 30, 2025
Bought a beautiful Elie Beaumont cross…
Bought a beautiful Elie Beaumont cross body leather bag,which arrived really quickly. I received personal email fr...
T
TD
trustpilot.com
Sep 30, 2025
As always excellent customer service…
As always excellent customer service...
A
Ann
trustpilot.com
Sep 30, 2025
Excellent service and competitive…
Excellent service and competitive prices. Item arrived quicker than exp...
J
Janet Upton
trustpilot.com
Sep 30, 2025
Another lovely Elle Beaumont bag
Another lovely Elle Beaumont bag , fast...
Conclusion
Reviews are predominantly positive about delivery speed, product quality and personalised communication, with many customers recommending repeat purchases. Multiple reviews note clear sizing information, neat packaging and easy exchanges or returns. However, a small but significant cluster of reviews reports business closure issues, missing orders or refunds and automated insolvency replies. Prospective buyers should weigh the many positive service and quality reports against the reported closure‑related refund risks when deciding to purchase.