Boori
Reviews & Experiences
We've collected and analysed customer feedback for Boori to provide you with unbiased insights.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Jan 2025 – Feb 2026).
What reviewers often mention
All Reviews
For each review, the core experience based on original source reviews.
All Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: February 2026
Faulty parts prevented completion after two days assembling.
“found faulty parts meaning the assembly could not be be completed.”
Missing items led to accusatory responses and a reluctant refund.
“They didn't take our word for it”
Customer service did not respond to requests for replacements.
“Been ghosted by customer service.”
Replacement sent quickly after initial damage; fast helpful service.
“a replacement was sent out and delivered within two days.”
Bed arrived quickly, is sturdy, attractive, and easy enough to assemble.
“It arrived in perfect condition and looks beautiful”
Damaged bed delivered and staff were disrespectful when handling refund.
“it was completely smashed up”
Damaged item promised replacement parts but customer service stopped responding.
“have since ghosted me.”
Delivery was quick and the bed is lovely and easy to assemble.
“the bed is lovely - very easy to put together.”
Seller agreed dimensions were inaccurate but refund still not received.
“I am still trying to get my refund from the Boori Refund Team.”
Customer service was rude and returns charged half the product price.
“Rude and unhelpful customer service.”
Item was smaller than expected and return costs were unreasonably high.
“Returns "are the responsibility of the customer" and their charges are ridiculous.”
Multiple bed components were bowed and only some were replaced.
“three long pieces were clearly bowed.”
Slats supplied did not fit the bunk bed and replacements were identical.
“the slats we received for the bunk bed ordered do not fit the width of the bed.”
Chasing a refund for a returned faulty mattress has been slow and frustrating.
“Absolutely shockingly slow and poor customer service.”
Product considered overpriced and not good value compared to alternatives.
“Product is too pricey. Not value for money at all.”
Customer service unresponsive while chasing a refund for weeks.
“they just do not answer the telephone or respond to emails.”
No communication about mattress ordered, leaving customer without bedding.
“Ordered a cot mattress on 31/12 and no communication from them at all.”
Bed still undelivered after many weeks and customer had to chase.
“it's still yet to arrive.”
Product not received and both phone and email contact attempts failed.
“I have tried to call but the number doesn’t work.”
Items arrived separately without prior notice, but product is sturdy.
“but the mattress didn't arrive at the same time.”
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About Boori
We've collected and analysed customer feedback for Boori to provide you with unbiased insights.