Some customers describe fast delivery, easy at-home assembly, and beds that look good and feel solid. More reviews mention damaged or wrongly sized parts that halt or complicate assembly. Many also point to slow or missing after-sales help and trouble getting refunds. Ratings split sharply between purchases that were fixed quickly and cases left unresolved due to damage or service problems.
Examples from available reviews (Jan 2025 – Mar 2026).
Replacement sent quickly after initial damage; fast helpful service.
“a replacement was sent out and delivered within two days.”
Bed arrived quickly, is sturdy, attractive, and easy enough to assemble.
“It arrived in perfect condition and looks beautiful”
Faulty parts prevented completion after two days assembling.
“found faulty parts meaning the assembly could not be be completed.”
No communication about mattress ordered, leaving customer without bedding.
“Ordered a cot mattress on 31/12 and no communication from them at all.”
Service complaints are the most common negative theme. Reviews mention calls not returned, emails ignored, and staff described as rude or accusatory when customers try to return items. A smaller number of reviews report quick, helpful replies and replacement parts sent out fast.
Several reviews question the price compared with other options. Return charges and difficulty getting refunds add to the sense of poor value. These comments show up less often than complaints about service or product faults.
Many reviews praise quick delivery and straightforward assembly, saying the beds look attractive and feel sturdy. Others describe items not arriving, deliveries split over time, or missing parts that led to repeated attempts to make contact. Overall, delivery reliability reads as inconsistent.
Reviews often mention damaged parts, bowed timber, and slats that do not match the stated dimensions. Some customers say everything arrived in perfect condition and worked as expected. Repeated accounts describe defects that made assembly impossible.
Several reviews describe no proactive updates and failed contact by phone or email. A minority mention clear updates when replacements were sent quickly. Missing delivery messages and no replies regularly make other problems worse.
Accounts split between customers who received undamaged products and quick fixes, and those left with damaged items and refunds that never got resolved. Negative reviews focus on aftercare and returns rather than one specific product line. Many tie the worst outcomes to silent support and quality issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: March 2026
Faulty parts prevented completion after two days assembling.
“found faulty parts meaning the assembly could not be be completed.”
Missing items led to accusatory responses and a reluctant refund.
“They didn't take our word for it”
Customer service did not respond to requests for replacements.
“Been ghosted by customer service.”
Replacement sent quickly after initial damage; fast helpful service.
“a replacement was sent out and delivered within two days.”
Bed arrived quickly, is sturdy, attractive, and easy enough to assemble.
“It arrived in perfect condition and looks beautiful”
Damaged bed delivered and staff were disrespectful when handling refund.
“it was completely smashed up”
Damaged item promised replacement parts but customer service stopped responding.
“have since ghosted me.”
Delivery was quick and the bed is lovely and easy to assemble.
“the bed is lovely - very easy to put together.”
Seller agreed dimensions were inaccurate but refund still not received.
“I am still trying to get my refund from the Boori Refund Team.”
Customer service was rude and returns charged half the product price.
“Rude and unhelpful customer service.”
Item was smaller than expected and return costs were unreasonably high.
“Returns "are the responsibility of the customer" and their charges are ridiculous.”
Multiple bed components were bowed and only some were replaced.
“three long pieces were clearly bowed.”
Slats supplied did not fit the bunk bed and replacements were identical.
“the slats we received for the bunk bed ordered do not fit the width of the bed.”
Chasing a refund for a returned faulty mattress has been slow and frustrating.
“Absolutely shockingly slow and poor customer service.”
Product considered overpriced and not good value compared to alternatives.
“Product is too pricey. Not value for money at all.”
Customer service unresponsive while chasing a refund for weeks.
“they just do not answer the telephone or respond to emails.”
No communication about mattress ordered, leaving customer without bedding.
“Ordered a cot mattress on 31/12 and no communication from them at all.”
Bed still undelivered after many weeks and customer had to chase.
“it's still yet to arrive.”
Product not received and both phone and email contact attempts failed.
“I have tried to call but the number doesn’t work.”
Items arrived separately without prior notice, but product is sturdy.
“but the mattress didn't arrive at the same time.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Boori designs and supplies bedroom furniture for children and families. The range includes single beds, bunk beds, mattresses, and storage furniture. Products are sold online and through retail channels and arrive flat-packed for home assembly. Listings usually include dimensions, materials, and assembly instructions to help buyers plan room layouts.