Reviews show Esmale commonly delivers good product quality and fast, discreet shipping. Several customers highlight helpful support when orders need attention; one named staff member was singled out for resolving an issue. There is a consistent note of good value in at least one review, but pricing is seldom discussed. Prospective buyers should weigh mostly positive product and delivery reports against isolated complaints about customer service and a small product-specific aroma issue.
Examples from available reviews (Feb 2019 – Feb 2026).
First-time buyer praised prompt support, discreet packaging and reasonable prices.
“their outstanding customer service.”
Membership confirmation failed and customer service was unhelpful.
“CRAP customer service and most probably a 'one-man band' set-up.”
Customer support resolved my order issue and provided timely updates.
“Jay was very helpful and kept me up to date with things as they progressed.”
Products arrived quickly but aromas diminished in effectiveness.
“Quick delivery fantastic items, however the aromas seem to lose there edge!”
Most reviewers report helpful, responsive support when issues arise, but a minority describe unhelpful or missing confirmation and membership support.
One reviewer specifically praises affordable prices and perceived value; mentions of pricing are otherwise sparse across the sample.
Reviewers consistently describe easy site navigation, fast standard delivery and discreet packaging as positives in the shopping flow.
Most reviewers praise the quality and fit of items received; a small number report specific product issues such as diminished aromas.
Several customers note timely replies and proactive updates from staff, while at least one review reported missing confirmation emails.
The majority of reviewers report positive overall shopping experiences, citing product quality, delivery speed and issue resolution.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (6) · Reviews (1) · Reviews (1) · Quotes shortened · As of: February 2026
Wide underwear range and quick delivery created a great shopping experience.
“Excellent items especially the range of underwear”
Products arrived quickly but aromas diminished in effectiveness.
“Quick delivery fantastic items, however the aromas seem to lose there edge!”
Gloves performed as a test of endurance and impressed the reviewer.
“Mister B Elbow Length Rubber Gloves - Size Large X8”
Membership confirmation failed and customer service was unhelpful.
“CRAP customer service and most probably a 'one-man band' set-up.”
Customer support resolved my order issue and provided timely updates.
“Jay was very helpful and kept me up to date with things as they progressed.”
Bought three pairs of pump underwear with fast delivery and good quality.
“Very fast delivery and quality products”
I recently stumbled upon Esmale while searching for some adult products, particularly gay sex toys. The website has an extensive range of options that cater to different needs and preferences. With just a few clicks, I was able to easily navigate the site and find what I was looking for.
What surprised me most about my experience with Esmale is their outstanding customer service. As a first-time buyer, I had queries about product materials and how certain items work. Their support team promptly responded to all of my questions, guiding me through the process with patience and clarity.
Their prices are also affordable compared to other similar online shops out there. It wasn't only the value-for-money aspect that drew me in; it was mainly their commitment to deliver high-quality intimate products at reasonable prices.
What's more impressive is their discreet packaging practice- no one would ever guess what's inside your package when you receive them through delivery! This made things comfortable since I didn't want anyone else noticing or knowing what I bought from them.
Overall, my shopping experience with Esmale has been fantastic thanks to their user-friendly website, excellent customer service support team, reasonably priced products as well as discrete packaging policy| This shop definitely stands out in terms of product quality improvement throughout all aspects of e-commerce | Great Experience With Affordable Prices For Gay Pleasure Products
Large product range paired with very good customer service.
“massive range and very good customer service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Esmale is an e-commerce retailer offering intimate products and related apparel through its website. The site supports online ordering, product descriptions, customer support and delivery. Consumers searching reviews of Esmale typically look for information about product quality, shipping and service reliability.