Reviews Analysed
21
We Collect & Analyse Reviews
Sinful
Experiences & Reviews
Sinful is an online retailer of adult toys and intimate accessories operating a consumer-facing e-commerce site. People researching Sinful commonly seek information on product quality, delivery performance, pricing and customer service.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
21d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Many reviewers praise fast, discreet delivery and smooth ordering; a minority report delays, lost parcels and tracking failures.
Share
Strong
26%
💰
Value for money
Several reviewers note reasonable prices and good quality for the cost; sample size is small so interpret cautiously.
Share
Mixed
6%
⚡
User experience
Users report clear item descriptions, an easy checkout and usable order links; some reviewers flagged unclear shipping origin information.
Share
Strong
7%
🔧
Product quality
Majority describe solid product performance and build; a few reviewers reported faulty units that were subsequently replaced.
Share
Strong
19%
📞
Communication
Common reports of prompt, helpful customer service and quick replacements; isolated reports describe poor or slow follow-up.
Share
Strong
12%
⭐
Overall experience
Most reviewers describe positive overall experiences and repeat purchases, though a small number report delivery or transparency problems.
Share
Strong
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
Terrible company
"Terrible company! Waited two weeks now for delivery, first order was apparently returned before it reached England by the couri..."
Glenn Lilley
Trustpilot
Sep 30, 2025
Featured for: Delivery failures and tracking issues
The Sinful team REALLY care
"Initially received a faulty product, it happens! What happened next was great cust..."
GazzaB
Trustpilot
Sep 30, 2025
Featured for: Fault reported; replacement handled promptly
What a device!
"What a device! An upgrade for your existing toys in a way that gives them so much more to offer than before! The device charges quickly and runs for a..."
Harry M
Trustpilot
Sep 30, 2025
Featured for: Detailed product performance and discreet delivery
Deceiving
"Deceiving! This company appears to be located in the UK however it is not. Nowhere on the website does it state that the items are shipped from ab..."
customer
Trustpilot
Sep 30, 2025
Featured for: Complaint about hidden foreign shipping
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
Glenn Lilley
trustpilot.com
Sep 30, 2025
Terrible company
Terrible company! Waited two weeks now for delivery, first order was apparently returned before it reached England by the couri...
G
GazzaB
trustpilot.com
Sep 30, 2025
The Sinful team REALLY care
Initially received a faulty product, it happens! What happened next was great cust...
A
Aaron Esdale
trustpilot.com
Sep 30, 2025
Ordering was very simple and the…
Ordering was very simple and the descriptions of the items were s...
A
Anne
trustpilot.com
Sep 30, 2025
Great customer support and quality products
I reported what I believed was a faulty device. They not only responded promptly but they were courteous and supporti...
M
Mellie
trustpilot.com
Sep 30, 2025
Great buying experience
First time purchase from this site. Quick delivery and pl...
g
gary kirk
trustpilot.com
Sep 30, 2025
All items were amazing and just what we…
All items were amazing and just what we w...
N
Nalady
trustpilot.com
Sep 30, 2025
10000/10 customer service!
10000/10 customer service!! I messed up my delivery address and they helped me sort out the retu...
L
Louis
trustpilot.com
Sep 30, 2025
Wonderful team responded to my issue…
Wonderful team responded to my issue immediately and sent out a...
K
Kieran Gavigan
trustpilot.com
Sep 30, 2025
Good quality items for not a bad price…
Good quality items for not a bad price either, shipping took about 5 days as it wasn't from the uk but i...
D
DOUGLAS BANKS
trustpilot.com
Sep 30, 2025
the product was very good
the product was very good delivery time cou...
P
Paul
trustpilot.com
Sep 30, 2025
Delivered as promised & as described
Delivered as promised & as des...
L
Lisa Jones
trustpilot.com
Sep 30, 2025
My parcel didn’t arrive on time due to delivery to…
My parcel didn’t arrive on time due to delivery however the handling of thi...
H
Harry M
trustpilot.com
Sep 30, 2025
What a device!
What a device! An upgrade for your existing toys in a way that gives them so much more to offer than before! The device charges quickly and runs for a...
P
Peter Kingston
trustpilot.com
Sep 30, 2025
Excellent customer service
The products are great but one developed a problem with recharging, which I informed Sinful of imm...
B
Beth O-leary
trustpilot.com
Sep 30, 2025
OMG Tracy's toy is our of this world
OMG Tracy's toy is our...
C
Charles
trustpilot.com
Sep 30, 2025
Great company
...
c
customer
trustpilot.com
Sep 30, 2025
Deceiving
Deceiving! This company appears to be located in the UK however it is not. Nowhere on the website does it state that the items are shipped from ab...
R
RUSSELL HICKS
trustpilot.com
Sep 30, 2025
From the moment I purchased my product
From the moment I purchased my product, the link that sinful provided was easy to follow and was on...
S
Ste
trustpilot.com
Sep 30, 2025
Although my original package was lost…
Although my original package was lost after emailing them about it they swiftl...
S
Steve
trustpilot.com
Sep 30, 2025
Quite good
Product arrived in good nick, reasonable prices and qualified for free delivery. My only nitpick was the deliv...
Conclusion
Reviews of Sinful indicate consistent strengths in customer support, product performance and discreet packaging. Multiple reviewers report prompt replacements and helpful responses when issues occurred, and many praise product build and reasonable pricing. However, a minority of reviewers describe delivery delays, tracking problems and unclear information about shipping origin. Consumers should balance the generally positive product and service reports against occasional logistics and transparency concerns when deciding.