Sinful
Experiences & Reviews
Sinful is an online retailer of adult toys and intimate accessories operating a consumer-facing e-commerce site. People researching Sinful commonly seek information on product quality, delivery performance, pricing and customer service.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers praise fast, discreet delivery and smooth ordering; a minority report delays, lost parcels and tracking failures.
Value for money
Several reviewers note reasonable prices and good quality for the cost; sample size is small so interpret cautiously.
User experience
Users report clear item descriptions, an easy checkout and usable order links; some reviewers flagged unclear shipping origin information.
Product quality
Majority describe solid product performance and build; a few reviewers reported faulty units that were subsequently replaced.
Communication
Common reports of prompt, helpful customer service and quick replacements; isolated reports describe poor or slow follow-up.
Overall experience
Most reviewers describe positive overall experiences and repeat purchases, though a small number report delivery or transparency problems.
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
Terrible company
"Terrible company! Waited two weeks now for delivery, first order was apparently returned before it reached England by the couri..."
The Sinful team REALLY care
"Initially received a faulty product, it happens! What happened next was great cust..."
What a device!
"What a device! An upgrade for your existing toys in a way that gives them so much more to offer than before! The device charges quickly and runs for a..."
Deceiving
"Deceiving! This company appears to be located in the UK however it is not. Nowhere on the website does it state that the items are shipped from ab..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Terrible company
Terrible company! Waited two weeks now for delivery, first order was apparently returned before it reached England by the couri...
The Sinful team REALLY care
Initially received a faulty product, it happens! What happened next was great cust...
Ordering was very simple and the…
Ordering was very simple and the descriptions of the items were s...
Great customer support and quality products
I reported what I believed was a faulty device. They not only responded promptly but they were courteous and supporti...
Great buying experience
First time purchase from this site. Quick delivery and pl...
All items were amazing and just what we…
All items were amazing and just what we w...
10000/10 customer service!
10000/10 customer service!! I messed up my delivery address and they helped me sort out the retu...
Wonderful team responded to my issue…
Wonderful team responded to my issue immediately and sent out a...
Good quality items for not a bad price…
Good quality items for not a bad price either, shipping took about 5 days as it wasn't from the uk but i...
the product was very good
the product was very good delivery time cou...
Delivered as promised & as described
Delivered as promised & as des...
My parcel didn’t arrive on time due to delivery to…
My parcel didn’t arrive on time due to delivery however the handling of thi...
What a device!
What a device! An upgrade for your existing toys in a way that gives them so much more to offer than before! The device charges quickly and runs for a...
Excellent customer service
The products are great but one developed a problem with recharging, which I informed Sinful of imm...
OMG Tracy's toy is our of this world
OMG Tracy's toy is our...
Great company
...
Deceiving
Deceiving! This company appears to be located in the UK however it is not. Nowhere on the website does it state that the items are shipped from ab...
From the moment I purchased my product
From the moment I purchased my product, the link that sinful provided was easy to follow and was on...
Although my original package was lost…
Although my original package was lost after emailing them about it they swiftl...
Quite good
Product arrived in good nick, reasonable prices and qualified for free delivery. My only nitpick was the deliv...
Conclusion
Reviews of Sinful indicate consistent strengths in customer support, product performance and discreet packaging. Multiple reviewers report prompt replacements and helpful responses when issues occurred, and many praise product build and reasonable pricing. However, a minority of reviewers describe delivery delays, tracking problems and unclear information about shipping origin. Consumers should balance the generally positive product and service reports against occasional logistics and transparency concerns when deciding.