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We Collect & Analyse Reviews

Sinful
Experiences & Reviews

Sinful is an online retailer of adult toys and intimate accessories operating a consumer-facing e-commerce site. People researching Sinful commonly seek information on product quality, delivery performance, pricing and customer service.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 90%
Latest Review 21d
Overall Rating
4.4

Our Analysis

🎯

Service quality

Many reviewers praise fast, discreet delivery and smooth ordering; a minority report delays, lost parcels and tracking failures.

Share
26%
Strong
💰

Value for money

Several reviewers note reasonable prices and good quality for the cost; sample size is small so interpret cautiously.

Share
6%
Mixed

User experience

Users report clear item descriptions, an easy checkout and usable order links; some reviewers flagged unclear shipping origin information.

Share
7%
Strong
🔧

Product quality

Majority describe solid product performance and build; a few reviewers reported faulty units that were subsequently replaced.

Share
19%
Strong
📞

Communication

Common reports of prompt, helpful customer service and quick replacements; isolated reports describe poor or slow follow-up.

Share
12%
Strong

Overall experience

Most reviewers describe positive overall experiences and repeat purchases, though a small number report delivery or transparency problems.

Share
29%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

G
Glenn Lilley
trustpilot.com Sep 30, 2025

Terrible company

Terrible company! Waited two weeks now for delivery, first order was apparently returned before it reached England by the couri...

G
GazzaB
trustpilot.com Sep 30, 2025

The Sinful team REALLY care

Initially received a faulty product, it happens! What happened next was great cust...

A
Aaron Esdale
trustpilot.com Sep 30, 2025

Ordering was very simple and the…

Ordering was very simple and the descriptions of the items were s...

A
Anne
trustpilot.com Sep 30, 2025

Great customer support and quality products

I reported what I believed was a faulty device. They not only responded promptly but they were courteous and supporti...

M
Mellie
trustpilot.com Sep 30, 2025

Great buying experience

First time purchase from this site. Quick delivery and pl...

g
gary kirk
trustpilot.com Sep 30, 2025

All items were amazing and just what we…

All items were amazing and just what we w...

N
Nalady
trustpilot.com Sep 30, 2025

10000/10 customer service!

10000/10 customer service!! I messed up my delivery address and they helped me sort out the retu...

L
Louis
trustpilot.com Sep 30, 2025

Wonderful team responded to my issue…

Wonderful team responded to my issue immediately and sent out a...

K
Kieran Gavigan
trustpilot.com Sep 30, 2025

Good quality items for not a bad price…

Good quality items for not a bad price either, shipping took about 5 days as it wasn't from the uk but i...

D
DOUGLAS BANKS
trustpilot.com Sep 30, 2025

the product was very good

the product was very good delivery time cou...

P
Paul
trustpilot.com Sep 30, 2025

Delivered as promised & as described

Delivered as promised & as des...

L
Lisa Jones
trustpilot.com Sep 30, 2025

My parcel didn’t arrive on time due to delivery to…

My parcel didn’t arrive on time due to delivery however the handling of thi...

H
Harry M
trustpilot.com Sep 30, 2025

What a device!

What a device! An upgrade for your existing toys in a way that gives them so much more to offer than before! The device charges quickly and runs for a...

P
Peter Kingston
trustpilot.com Sep 30, 2025

Excellent customer service

The products are great but one developed a problem with recharging, which I informed Sinful of imm...

B
Beth O-leary
trustpilot.com Sep 30, 2025

OMG Tracy's toy is our of this world

OMG Tracy's toy is our...

C
Charles
trustpilot.com Sep 30, 2025

Great company

...

c
customer
trustpilot.com Sep 30, 2025

Deceiving

Deceiving! This company appears to be located in the UK however it is not. Nowhere on the website does it state that the items are shipped from ab...

R
RUSSELL HICKS
trustpilot.com Sep 30, 2025

From the moment I purchased my product

From the moment I purchased my product, the link that sinful provided was easy to follow and was on...

S
Ste
trustpilot.com Sep 30, 2025

Although my original package was lost…

Although my original package was lost after emailing them about it they swiftl...

S
Steve
trustpilot.com Sep 30, 2025

Quite good

Product arrived in good nick, reasonable prices and qualified for free delivery. My only nitpick was the deliv...

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Conclusion

Reviews of Sinful indicate consistent strengths in customer support, product performance and discreet packaging. Multiple reviewers report prompt replacements and helpful responses when issues occurred, and many praise product build and reasonable pricing. However, a minority of reviewers describe delivery delays, tracking problems and unclear information about shipping origin. Consumers should balance the generally positive product and service reports against occasional logistics and transparency concerns when deciding.