Many reviewers praise the products, discreet service, and a straightforward ordering process. Positive feedback often points to quick delivery, clear tracking, and good value. Recurring complaints focus on missing parcels, delayed deliveries, and refunds that were not resolved. A smaller group reports defective items or products that stopped working soon after arrival.
Examples from available reviews (Dec 2021 – Mar 2026).
Product quality good and shipping was discreet.
“Quality product, discreet shipping”
Prompt, professionally packaged, discreet delivery with tracking updates.
“Delivery very prompt always updated when my delivery will arrive.”
Package arrived opened and contained only packaging material.
“there was nothing but packaging bags and paper.”
Defective item not replaced and reviewer requests resolution.
“You have not replaced the defective item you sent me”
Reviewers often describe fast, discreet dispatch, correct orders, and steady tracking updates. Others report missing parcels, shipments held in customs, and long delays. Several complaints mention refunds or replacements that took a long time or never arrived.
Many customers mention fair pricing, first-order discounts, and a sense of good value. Value comments often appear alongside praise for quick delivery. Negative remarks about price show up rarely in these reviews.
Several reviewers say the website is easy to use, with simple payments and fast checkout. Some product-focused comments mention items that failed, did not work as expected, or did not suit the user. Praise for site usability outweighs site-related complaints.
Many reviews applaud the build, feel, and performance, describing items as powerful and long-lasting. Repeated reports also mention defective units, products that stopped working after brief use, and items that arrived not working. Defect reports come up regularly but appear less often than positive quality feedback.
Many customers point to clear tracking messages and helpful, non-judgemental staff. Others describe slow customer service replies and trouble getting updates. Outcomes vary, and several reviewers explicitly asked for a resolution to lost orders.
Reviews range from very satisfied—driven by product performance, discreet packaging, and value—to strongly dissatisfied due to delivery problems and refunds that were not resolved. The mix of glowing praise and serious service complaints leaves a polarised overall impression. Several reviewers say they recommend the store when delivery and support work as expected.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Product arrived on time and was easy to charge and start.
“Very easy to charge.”
Product quality good and shipping was discreet.
“Quality product, discreet shipping”
Products arrived on time and matched website descriptions.
“Products arrive on time and lived up to what they said on the site!”
Received an item that did not work.
“Received item and it did not work”
Products arrived in three days and improved the reviewer's nighttime activities.
“I didn't have to wait long, only 3 business days.”
Product worked well initially but stopped working after a month.
“only lasted a month.”
Reviewer satisfied with product quality and discretion.
“Great product, great discretion, Very Satisfied customer!”
Paid for speedy delivery but item arrived after eighteen days.
“Paid for speedy delivery, got the good after 18 day”
Defective item not replaced and reviewer requests resolution.
“You have not replaced the defective item you sent me”
Delivery was fast and as expected by reviewer.
“Fast delivery”
Reviewer did not receive the order.
“Did not receive”
Product prevented orgasm and did not suit this reviewer.
“It keep chasing away my orgasm.”
Item matched expectations and arrived on time.
“The item was exactly as expected and arrived on time. Good job.”
Order cancelled and returned, but refund still not received after two weeks.
“no refund has been received.”
Prompt, professionally packaged, discreet delivery with tracking updates.
“Delivery very prompt always updated when my delivery will arrive.”
Product worked very well according to reviewer.
“It was very good and works very good”
Products were good with prompt delivery and follow-up.
“Good products, prompt delivery and follow up”
The toy was powerful and long-lasting, delivered in four days.
“it is absolutely amazing.”
Ordering was easy but returns were difficult and full refunds were not provided.
“you will NOT get a full refund”
Orders are accurate, delivered quickly with clear updates.
“Our orders are always correct”
Products were great and reasonably priced.
“Great products at very reasonable prices”
Order disappeared during tracking and replacement or refund uncertain.
“Ordered an expensive toy tracked it for a few days made it close to me and disappeared.”
Product has not been received yet.
“I have not received the product yet.”
Orders are correct with prompt shipping and timely updates.
“Always what we order.”
Wide selection, good prices, and a first-purchase discount.
“Great selection with good prices and nice discount on my first purchase.”
Package arrived opened and contained only packaging material.
“there was nothing but packaging bags and paper.”
Ordering was easy and delivery fast despite international shipment.
“Easy to order, fast shipping and delivery, even though my order was delivered in Germany!”
Website easy to use with simple payment and prompt delivery.
“Good website, easy to pay and prompt delivery”
Reviewer describes the item as a nice ride.
“Nice ride..”
Order has still not been received by reviewer.
“Still haven’t received my order”
The reviewer loved the shopping experience overall.
“Loved the experience”
Items arrived promptly and provided good value for money.
“Value for Money”
Reviewer enjoys watching partner play with the product.
“We have fun watching my partner play”
Good service with no problems; reviewer recommends the shop.
“Good service, no problems, I recommend it to everyone....super good shop”
Oil arrived quickly; reviewer praises taste, feeling, and non-sticky texture.
“It is perfect,no sticky, highly recommend.”
Reviewer experienced great customer service.
“Great customer service.”
Ordering was easy with quick delivery and reasonable prices.
“Easy to order and quick delivery,very reasonable prices”
Parcel privately packaged and product quality was excellent.
“I received the parcel privately packaged, the quality is excellent”
Gift recipient liked it and reviewer appreciated discreet service.
“she liked it, pretty nice service and I liked that they were very discreet about it.”
Customer service was slow, hard to reach, and parcel never arrived.
“The customer service takes too long to respond”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lovehoney is a UK online retailer focused on sexual wellness products. Its range includes sex toys, lingerie, condoms, and bedroom accessories. The company also shares product guides and buying advice to help customers pick the right items. Orders usually arrive in discreet packaging with tracking options. Customer support helps with sizing questions, product details, and returns.