Reviews Analysed
21
We Collect & Analyse Reviews
Lovehoney
Experiences & Reviews
Lovehoney is an online retailer specialising in sex toys, lingerie and sexual-wellbeing products. Founded in the UK, it operates an e-commerce site with a large catalogue and international shipping. The company is known for discreet packaging, product guides and dedicated customer support channels. Consumers researching Lovehoney reviews typically look for delivery reliability, customer service responsiveness and product quality information.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
13d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Reviewers who mention service most often describe helpful, responsive customer support and quick issue resolution; a minority report refund or handling problems.
Share
Strong
13%
💰
Value for money
Only a few reviews mention price; those that do highlight good deals or fair pricing alongside positive product impressions.
Share
Mixed
3%
⚡
User experience
Many customers praise easy ordering, fast and discreet delivery and clear tracking, while several report delayed or missing parcels and delivery problems.
Share
Mixed
26%
🔧
Product quality
Product quality is frequently praised: reviewers comment on fit, feel and effectiveness and report satisfactory replacements when needed.
Share
Strong
11%
📞
Communication
Customers commonly note helpful email/chat responses and order updates, but some report poor communication around stuck shipments and refunds.
Share
Mixed
15%
⭐
Overall experience
Most reviewers report a positive overall buying experience, with product satisfaction and discreet delivery; exceptions centre on unresolved delivery or refund issues.
Share
Strong
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Dildo
"Hi, my name is Stephanie and I would just like to write and let you know what a pleasure it has been shopping with your company! Not only are your products top quality but your customer service is second to none!! I had an issue with a dildo and the help I received was exceptional! A lady took care of my problem right away and I really appreciated it. Expect fast and discreet delivery, a great selection of products (even the more niche-y stuff they sell), and really good customer service that responds to your questions quickly and helpfully when you contact them. Thank you!
"
Schwenty
Collected.reviews
Dec 07, 2021
Featured for: Mentions service, product and delivery
Still no delivery still no refund !!!
"No delivery , held up in customs , still waiting for money..."
Butterfly b
Trustpilot
Sep 30, 2025
Featured for: Negative: delivery and refund complaint
Reliable and trust-worthy!
"If you have questions regarding your order/certain items they are really helpful! There's no judgement which for me helped t..."
Nate
Trustpilot
Sep 30, 2025
Featured for: Helpful support, clear tracking experience
Just what we were looking
"Just what we were looking for! Am..."
A.J
Trustpilot
Sep 30, 2025
Featured for: Mentions price and fast delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jerome Vasset
trustpilot.com
Sep 30, 2025
Nice
...
A
A.J
trustpilot.com
Sep 30, 2025
Just what we were looking
Just what we were looking for! Am...
a
andreas støkker
trustpilot.com
Sep 30, 2025
I've yet to receive it
I've yet to receive it and it's been...
N
Neilus O'Sullivan
trustpilot.com
Sep 30, 2025
When you're dealing with a company likeLovehoney you know youn trust
To be honest what a company to deal with orders I sent where a...
C
CP
trustpilot.com
Sep 30, 2025
I didn’t receive my parcel after 15…
I didn’t receive my parcel after 15 days. He’s still stuc...
N
Nate
trustpilot.com
Sep 30, 2025
Reliable and trust-worthy!
If you have questions regarding your order/certain items they are really helpful! There's no judgement which for me helped t...
M
Mário Paiva
trustpilot.com
Sep 30, 2025
Amazing Service
This online store offers excellent service acr...
E
Emma O'Brien
trustpilot.com
Sep 30, 2025
Still hasn’t arrived weeks after…
Still hasn’t arrived...
J
J-H
trustpilot.com
Sep 30, 2025
Product was great and sexy on wife
Product was great and sexy on wife. Delivery took...
C
Caitriona
trustpilot.com
Sep 30, 2025
Great customer service
Quick delivery Had an issue with a produc...
T
Theresa Sloyan
trustpilot.com
Sep 30, 2025
Fast and discreet delivery
...
M
Marin Tironi
trustpilot.com
Sep 30, 2025
10 characters
...
T
Tom G
trustpilot.com
Sep 30, 2025
Good Customer Experience
The site is very user friendly...
C
Colm Groome
trustpilot.com
Sep 30, 2025
Sexual psychedelics -
Sexual psychede...
E
Elza
trustpilot.com
Sep 30, 2025
Everything is great
Quality product and gre...
R
Ruth
trustpilot.com
Sep 30, 2025
Delivery
...
B
Butterfly b
trustpilot.com
Sep 30, 2025
Still no delivery still no refund !!!
No delivery , held up in customs , still waiting for money...
L
Lee
trustpilot.com
Sep 30, 2025
Great feel and shape
...
J
James W.
trustpilot.com
Sep 30, 2025
Not delivered
Not delivered - six days late currently. Supplier can’t even tel...
J
JandDee
trustpilot.com
Sep 30, 2025
Super efficient
Super efficient. Easy order...
Conclusion
Review content shows consistent praise for product quality and discrete, timely delivery in many cases, and customers often highlight helpful, responsive support. However, a subset of reviews report delivery failures, parcels stuck in transit and slow or missing refunds. If delivery timing or refunds matter to you, check tracking details and contact customer support promptly when issues arise. Overall, Lovehoney is generally regarded positively for product quality and customer service, but be aware of occasional fulfilment and refund problems reported by some buyers.