Review content shows consistent praise for product quality and discrete, timely delivery in many cases, and customers often highlight helpful, responsive support. However, a subset of reviews report delivery failures, parcels stuck in transit and slow or missing refunds. If delivery timing or refunds matter to you, check tracking details and contact customer support promptly when issues arise. Overall, Lovehoney is generally regarded positively for product quality and customer service, but be aware of occasional fulfilment and refund problems reported by some buyers.
Examples from available reviews (Dec 2021 – Feb 2026).
Issue with a dildo resolved promptly; excellent service and top-quality products.
“Not only are your products top quality but your customer service is second to none!!”
Order held in customs with no refund and no delivery.
“still no refund disgusting service”
Staff were helpful and non-judgemental; tracking and delivery as expected.
“If you have questions regarding your order/certain items they are really helpful!”
Product met expectations with good price and fast delivery.
“Just what we were looking for!”
Reviewers who mention service most often describe helpful, responsive customer support and quick issue resolution; a minority report refund or handling problems.
Only a few reviews mention price; those that do highlight good deals or fair pricing alongside positive product impressions.
Many customers praise easy ordering, fast and discreet delivery and clear tracking, while several report delayed or missing parcels and delivery problems.
Product quality is frequently praised: reviewers comment on fit, feel and effectiveness and report satisfactory replacements when needed.
Customers commonly note helpful email/chat responses and order updates, but some report poor communication around stuck shipments and refunds.
Most reviewers report a positive overall buying experience, with product satisfaction and discreet delivery; exceptions centre on unresolved delivery or refund issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer found the product very perfect.
“Very perfect”
Product met expectations with good price and fast delivery.
“Just what we were looking for!”
Item not received nearly ten days past delivery date.
“I've yet to receive it and it's been almost 10 days past the delivery date”
Orders arrived on time and communications kept reviewer informed.
“always on time and kept well informed”
Parcel still stuck in Netherlands with no updates after fifteen days.
“I didn’t receive my parcel after 15 days.”
Staff were helpful and non-judgemental; tracking and delivery as expected.
“If you have questions regarding your order/certain items they are really helpful!”
Reviewer praises the store's excellent service and is satisfied.
“This online store offers excellent service across the board.”
Purchase still hasn't arrived weeks after ordering.
“Still hasn’t arrived weeks after Purchase”
Product suited partner; delivery timing matched original estimate.
“Product was great and sexy on wife”
Quick delivery and product was promptly replaced after issue.
“there replaced it without hesitation”
Delivery was fast and discreet.
“Fast and discreet delivery”
Review only contains the text '10 characters' and no further detail.
“10 characters”
Site was user-friendly and customer service helpful.
“The site is very user friendly, customer service was helpful.”
Reviewer describes experience as orgasmic.
“Sexual psychedelics - Orgasmic”
Product quality good, with great deals and fast shipping.
“Quality product and great deals, fast shipping”
Delivery was fast and discreet.
“Fast and discreet delivery”
Order held in customs with no refund and no delivery.
“still no refund disgusting service”
Reviewer liked the product's feel and shape.
“Great feel and shape”
Order six days late with supplier unable to locate it.
“Not delivered - six days late currently.”
Ordering was easy with discreet, quick delivery and efficiency.
“Easy order and discret quick delivery”
Hi, my name is Stephanie and I would just like to write and let you know what a pleasure it has been shopping with your company! Not only are your products top quality but your customer service is second to none!! I had an issue with a dildo and the help I received was exceptional! A lady took care of my problem right away and I really appreciated it. Expect fast and discreet delivery, a great selection of products (even the more niche-y stuff they sell), and really good customer service that responds to your questions quickly and helpfully when you contact them. Thank you!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lovehoney is an online retailer specialising in sex toys, lingerie and sexual-wellbeing products. Founded in the UK, it operates an e-commerce site with a large catalogue and international shipping. The company is known for discreet packaging, product guides and dedicated customer support channels. Consumers researching Lovehoney reviews typically look for delivery reliability, customer service responsiveness and product quality information.