Many reviewers praise the products, discreet service, and a straightforward ordering process. Positive feedback often points to quick delivery, clear tracking, and good value. Recurring complaints focus on missing parcels, delayed deliveries, and refunds that were not resolved. A smaller group reports defective items or products that stopped working soon after arrival.
Examples from available reviews (Dec 2021 – Mar 2026).
Product quality good and shipping was discreet.
“Quality product, discreet shipping”
Prompt, professionally packaged, discreet delivery with tracking updates.
“Delivery very prompt always updated when my delivery will arrive.”
Package arrived opened and contained only packaging material.
“there was nothing but packaging bags and paper.”
Defective item not replaced and reviewer requests resolution.
“You have not replaced the defective item you sent me”
Reviewers often describe fast, discreet dispatch, correct orders, and steady tracking updates. Others report missing parcels, shipments held in customs, and long delays. Several complaints mention refunds or replacements that took a long time or never arrived.
Many customers mention fair pricing, first-order discounts, and a sense of good value. Value comments often appear alongside praise for quick delivery. Negative remarks about price show up rarely in these reviews.
Several reviewers say the website is easy to use, with simple payments and fast checkout. Some product-focused comments mention items that failed, did not work as expected, or did not suit the user. Praise for site usability outweighs site-related complaints.
Many reviews applaud the build, feel, and performance, describing items as powerful and long-lasting. Repeated reports also mention defective units, products that stopped working after brief use, and items that arrived not working. Defect reports come up regularly but appear less often than positive quality feedback.
Many customers point to clear tracking messages and helpful, non-judgemental staff. Others describe slow customer service replies and trouble getting updates. Outcomes vary, and several reviewers explicitly asked for a resolution to lost orders.
Reviews range from very satisfied—driven by product performance, discreet packaging, and value—to strongly dissatisfied due to delivery problems and refunds that were not resolved. The mix of glowing praise and serious service complaints leaves a polarised overall impression. Several reviewers say they recommend the store when delivery and support work as expected.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer found the product very perfect.
“Very perfect”
Product met expectations with good price and fast delivery.
“Just what we were looking for!”
Item not received nearly ten days past delivery date.
“I've yet to receive it and it's been almost 10 days past the delivery date”
Orders arrived on time and communications kept reviewer informed.
“always on time and kept well informed”
Parcel still stuck in Netherlands with no updates after fifteen days.
“I didn’t receive my parcel after 15 days.”
Staff were helpful and non-judgemental; tracking and delivery as expected.
“If you have questions regarding your order/certain items they are really helpful!”
Reviewer praises the store's excellent service and is satisfied.
“This online store offers excellent service across the board.”
Purchase still hasn't arrived weeks after ordering.
“Still hasn’t arrived weeks after Purchase”
Product suited partner; delivery timing matched original estimate.
“Product was great and sexy on wife”
Quick delivery and product was promptly replaced after issue.
“there replaced it without hesitation”
Delivery was fast and discreet.
“Fast and discreet delivery”
Review only contains the text '10 characters' and no further detail.
“10 characters”
Site was user-friendly and customer service helpful.
“The site is very user friendly, customer service was helpful.”
Reviewer describes experience as orgasmic.
“Sexual psychedelics - Orgasmic”
Product quality good, with great deals and fast shipping.
“Quality product and great deals, fast shipping”
Delivery was fast and discreet.
“Fast and discreet delivery”
Order held in customs with no refund and no delivery.
“still no refund disgusting service”
Reviewer liked the product's feel and shape.
“Great feel and shape”
Order six days late with supplier unable to locate it.
“Not delivered - six days late currently.”
Ordering was easy with discreet, quick delivery and efficiency.
“Easy order and discret quick delivery”
Hi, my name is Stephanie and I would just like to write and let you know what a pleasure it has been shopping with your company! Not only are your products top quality but your customer service is second to none!! I had an issue with a dildo and the help I received was exceptional! A lady took care of my problem right away and I really appreciated it. Expect fast and discreet delivery, a great selection of products (even the more niche-y stuff they sell), and really good customer service that responds to your questions quickly and helpfully when you contact them. Thank you!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lovehoney is a UK online retailer focused on sexual wellness products. Its range includes sex toys, lingerie, condoms, and bedroom accessories. The company also shares product guides and buying advice to help customers pick the right items. Orders usually arrive in discreet packaging with tracking options. Customer support helps with sizing questions, product details, and returns.