Review content shows consistent praise for product quality and discrete, timely delivery in many cases, and customers often highlight helpful, responsive support. However, a subset of reviews report delivery failures, parcels stuck in transit and slow or missing refunds. If delivery timing or refunds matter to you, check tracking details and contact customer support promptly when issues arise. Overall, Lovehoney is generally regarded positively for product quality and customer service, but be aware of occasional fulfilment and refund problems reported by some buyers.
Examples from available reviews (Dec 2021 – Feb 2026).
Issue with a dildo resolved promptly; excellent service and top-quality products.
“Not only are your products top quality but your customer service is second to none!!”
Order held in customs with no refund and no delivery.
“still no refund disgusting service”
Staff were helpful and non-judgemental; tracking and delivery as expected.
“If you have questions regarding your order/certain items they are really helpful!”
Product met expectations with good price and fast delivery.
“Just what we were looking for!”
Reviewers who mention service most often describe helpful, responsive customer support and quick issue resolution; a minority report refund or handling problems.
Only a few reviews mention price; those that do highlight good deals or fair pricing alongside positive product impressions.
Many customers praise easy ordering, fast and discreet delivery and clear tracking, while several report delayed or missing parcels and delivery problems.
Product quality is frequently praised: reviewers comment on fit, feel and effectiveness and report satisfactory replacements when needed.
Customers commonly note helpful email/chat responses and order updates, but some report poor communication around stuck shipments and refunds.
Most reviewers report a positive overall buying experience, with product satisfaction and discreet delivery; exceptions centre on unresolved delivery or refund issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Product arrived on time and was easy to charge and start.
“Very easy to charge.”
Product quality good and shipping was discreet.
“Quality product, discreet shipping”
Products arrived on time and matched website descriptions.
“Products arrive on time and lived up to what they said on the site!”
Received an item that did not work.
“Received item and it did not work”
Products arrived in three days and improved the reviewer's nighttime activities.
“I didn't have to wait long, only 3 business days.”
Product worked well initially but stopped working after a month.
“only lasted a month.”
Reviewer satisfied with product quality and discretion.
“Great product, great discretion, Very Satisfied customer!”
Paid for speedy delivery but item arrived after eighteen days.
“Paid for speedy delivery, got the good after 18 day”
Defective item not replaced and reviewer requests resolution.
“You have not replaced the defective item you sent me”
Delivery was fast and as expected by reviewer.
“Fast delivery”
Reviewer did not receive the order.
“Did not receive”
Product prevented orgasm and did not suit this reviewer.
“It keep chasing away my orgasm.”
Item matched expectations and arrived on time.
“The item was exactly as expected and arrived on time. Good job.”
Order cancelled and returned, but refund still not received after two weeks.
“no refund has been received.”
Prompt, professionally packaged, discreet delivery with tracking updates.
“Delivery very prompt always updated when my delivery will arrive.”
Product worked very well according to reviewer.
“It was very good and works very good”
Products were good with prompt delivery and follow-up.
“Good products, prompt delivery and follow up”
The toy was powerful and long-lasting, delivered in four days.
“it is absolutely amazing.”
Ordering was easy but returns were difficult and full refunds were not provided.
“you will NOT get a full refund”
Orders are accurate, delivered quickly with clear updates.
“Our orders are always correct”
Products were great and reasonably priced.
“Great products at very reasonable prices”
Order disappeared during tracking and replacement or refund uncertain.
“Ordered an expensive toy tracked it for a few days made it close to me and disappeared.”
Product has not been received yet.
“I have not received the product yet.”
Orders are correct with prompt shipping and timely updates.
“Always what we order.”
Wide selection, good prices, and a first-purchase discount.
“Great selection with good prices and nice discount on my first purchase.”
Package arrived opened and contained only packaging material.
“there was nothing but packaging bags and paper.”
Ordering was easy and delivery fast despite international shipment.
“Easy to order, fast shipping and delivery, even though my order was delivered in Germany!”
Website easy to use with simple payment and prompt delivery.
“Good website, easy to pay and prompt delivery”
Reviewer describes the item as a nice ride.
“Nice ride..”
Order has still not been received by reviewer.
“Still haven’t received my order”
The reviewer loved the shopping experience overall.
“Loved the experience”
Items arrived promptly and provided good value for money.
“Value for Money”
Reviewer enjoys watching partner play with the product.
“We have fun watching my partner play”
Good service with no problems; reviewer recommends the shop.
“Good service, no problems, I recommend it to everyone....super good shop”
Oil arrived quickly; reviewer praises taste, feeling, and non-sticky texture.
“It is perfect,no sticky, highly recommend.”
Reviewer experienced great customer service.
“Great customer service.”
Ordering was easy with quick delivery and reasonable prices.
“Easy to order and quick delivery,very reasonable prices”
Parcel privately packaged and product quality was excellent.
“I received the parcel privately packaged, the quality is excellent”
Gift recipient liked it and reviewer appreciated discreet service.
“she liked it, pretty nice service and I liked that they were very discreet about it.”
Customer service was slow, hard to reach, and parcel never arrived.
“The customer service takes too long to respond”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lovehoney is an online retailer specialising in sex toys, lingerie and sexual-wellbeing products. Founded in the UK, it operates an e-commerce site with a large catalogue and international shipping. The company is known for discreet packaging, product guides and dedicated customer support channels. Consumers researching Lovehoney reviews typically look for delivery reliability, customer service responsiveness and product quality information.