Reviews Analysed
21
We Collect & Analyse Reviews
Tyre Shopper
Experiences & Reviews
Tyre Shopper is a UK online tyre retail and comparison platform that lets consumers search for and buy tyres and arrange fitting. It typically offers delivery and fitting options through third‑party garages and mobile fitters rather than in‑house installation. People reading reviews often seek information about fitting quality, delivery reliability and post‑sale support.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
18d
Overall Rating
1.4
Our Analysis
🎯
Service quality
Most reviewers report poor fitting or cancelled appointments, frequent wheel damage and inconsistent fitter workmanship.
Share
Weak
22%
💰
Value for money
Several reviewers report poor value due to premature tyre faults, unhonoured price guarantees or unexpected extra charges; a few note low prices.
Share
Weak
6%
⚡
User experience
Many reviewers describe booking problems, website or ordering errors, long waits and appointment cancellations affecting convenience.
Share
Weak
14%
🔧
Product quality
Reports include old or incorrect tyres fitted and premature tyre cracking; a minority of reviews report tyres arriving in good condition.
Share
Weak
11%
📞
Communication
Numerous reviews cite slow or no responses to complaints, confusing messages and lengthy phone waits from support channels.
Share
Weak
23%
⭐
Overall experience
Overall, reviewers more often report negative experiences—damage, delays and poor complaint handling—though a small number report satisfactory service.
Share
Weak
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Bridgestone Potenza RE030 Tyres
"My dad was dubious about ordering Bridgestone Potenza RE030 Tyres online after he failed to receive a purchase he had made from another company. I however convinced him to take another risk and shop at Tyre shopper . He finally agreed and he was happy that he did not lose his money. The customer care service offered help and he was able to choose the best tyres. However, the delay got him worried, so we had to contact the company’s customer care rep. He was so apologetic that they did notify us of the delay and promised that after two days , the tyres would be delivered. On the second day, the delivery guys came. They were kind and the tyres were in good condition. It is six months now and we are really enjoying our ride. My dad keeps saying that he will buy from you again and again."
Frank Jones
Collected.reviews
Dec 01, 2021
Featured for: Positive outcome; helpful customer care
Terrible Mobile Tyre Fitting Service - Do not Use
"16/09/2025 I purchased 4 new tyres from TyreShopper.Co.uk I couldn’t arrange for them to be fitted online at my local Halfords garage as the website w..."
Ms Joanne Porter
Trustpilot
Sep 30, 2025
Featured for: Damaged alloys; complaint ignored
Cracked tyres
"Bought 4 x avon tyres at a cost of £415.96 in June 2024 just had car mot'd advisory all four tyres cracking in tread contacted tyres shopper' we don't..."
Debora
Trustpilot
Sep 30, 2025
Featured for: Tyres cracked soon after fitting
AVOID AVOID AVOID.
"AVOID AVOID AVOID. Have used tyre shopper multiple times over a good few years for tyres for mine,my wife's and sons cars and have previously received..."
Jamie Wilkes
Trustpilot
Sep 30, 2025
Featured for: Booking cancelled; refund delay cited
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mark Sims
trustpilot.com
Sep 30, 2025
Absolutely shocking mobile tyre service…
Absolutely shocking mobile tyre service - avoid at all cost. My partner had four tyres fitted on her car outside our house – the tyre fitter managed t...
M
Ms Joanne Porter
trustpilot.com
Sep 30, 2025
Terrible Mobile Tyre Fitting Service - Do not Use
16/09/2025 I purchased 4 new tyres from TyreShopper.Co.uk I couldn’t arrange for them to be fitted online at my local Halfords garage as the website w...
L
Lee Raitt
trustpilot.com
Sep 30, 2025
Purchased 4 new tyres
Purchased 4 new tyres. Prior to fitting I emailed the customer service as I had found them at a cheaper price. The T&C’s on the website allow for 48ho...
M
Martin
trustpilot.com
Sep 30, 2025
I booked Tyre Shopper to change two…
I booked Tyre Shopper to change two front tyres and they subsequently booked my order and took my money to do the work two days later. However the nex...
D
Debora
trustpilot.com
Sep 30, 2025
Cracked tyres
Bought 4 x avon tyres at a cost of £415.96 in June 2024 just had car mot'd advisory all four tyres cracking in tread contacted tyres shopper' we don't...
D
Dave Harriott
trustpilot.com
Sep 30, 2025
Bought my new tyres in October 2024.
Bought my new tyres in October 2024. Halfords mobile fitting service came to fit my tyres. The tyre fitter chipped and scratches my alloy rims. I comp...
E
E. Capes
trustpilot.com
Sep 30, 2025
Tyres no show.
Four tyres ordered for fitting in two days time. Confirmation email & text reminding me to be on time etc. On fitting day wait...
J
Joshua Slark
trustpilot.com
Sep 30, 2025
Avoid at all costs - scammers!
Order 4 x Dunlop tyres to be fitted. On the day of fitting received a call saying the tyres hadn't arrived in time and therefore I had to rebook for a...
d
darren smith
trustpilot.com
Sep 30, 2025
Had 4 new tires fitted today while I…
Had 4 new tires fitted today while I was at work on further inspection noticed they are already over a year old ( also they fitted di...
J
Jamie Wilkes
trustpilot.com
Sep 30, 2025
AVOID AVOID AVOID.
AVOID AVOID AVOID. Have used tyre shopper multiple times over a good few years for tyres for mine,my wife's and sons cars and have previously received...
T
Ted
trustpilot.com
Sep 30, 2025
Price good. National Tyres service poor
The price offered by tyre shopper is good. But the service from the fitters, National Tyres (now Halfords group) changed since I last went . I wanted...
A
Anthony Amos
trustpilot.com
Sep 30, 2025
TyreShopper, best not to deal with.
TyreShopper emailed an offer of 10% discount on my next order. When I tried to place an order online and use the discount the code was not recognised....
S
Simon Ingram
trustpilot.com
Sep 30, 2025
Impossible to contact customer service
With reference to Order 8684063. No complaints about the fitting of the tyres. However the mobile fitter from the National Luton branch drove his van...
R
Rik
trustpilot.com
Sep 30, 2025
Fitted old tyres and impossible to get hold of to sort
Turned up to my house to fit 2 tyres while I was at work. When I got home I checked and they had fitted 2 tyres which were well over 2 years old. Trie...
K
Karl Andrew
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service. Tyre fitter rang me a couple of hours before appointment to see if I was home as he was in the area, I wa...
T
Thomas cseke
trustpilot.com
Sep 30, 2025
Mobile tyre fitter rude!!!
Mobile tyre fitting delayed, I said nothing. Was rebooked for next today. Today the mobile tyre fitting van showed up, did not call just sent a text :...
C
Caroline
trustpilot.com
Sep 30, 2025
Awful practices - don't use
If I could give no stars, I would! Very long standing Tyre Shopper customer, but no more. Attempted to buy 2 tyres today and after returning to site t...
R
Ryan
trustpilot.com
Sep 30, 2025
Terrible experience
08/03/25 Fitted wrong tyre size causing a fault code to appear on my car for a speed sensor. Investigating it fully, it was caused by the readings bei...
L
Lee Jones
trustpilot.com
Sep 30, 2025
8 days to get 2 tyres…
Ordered 2 tyres for wife’s car booked in 2 days later, arrived at garage to find they hadn’t been delivered , contacted customer service to be told th...
N
Nick Moore
trustpilot.com
Sep 30, 2025
Disappointing service
I’ve used Tyre Shopper in the past and have been fairly happy with the service but not this time! Ordered and paid for four tyres to be fitted at my h...
Conclusion
The review set shows recurring problems with fitting quality, appointment reliability and complaint resolution. Multiple customers report damaged or incorrect fittings, delayed or cancelled appointments, and difficulty obtaining responses or refunds. A minority of reviews describe prompt, polite mobile fitters and tyres in good condition. Consumers should confirm fitting arrangements, check tyre age and fit on delivery, document any damage with photos and keep correspondence when booking or disputing charges.