Many customers describe booking and fulfilment going wrong, with missed appointments, incorrect tyres, and slow refunds. A large group of reviews points to customer service that doesn’t respond and tyre changes made without notice. A smaller set praises punctual mobile fitters and good value. Several reviewers also report wheel damage and tyres fitted incorrectly.
Examples from available reviews (Nov 2013 – Mar 2026).
Company takes payment before confirming stock and couldn't source tyres.
“They take your money then go and try to find the tyres.”
Mobile fitter damaged all four alloy wheels and customer service ignored complaint.
“he managed to damage all four of the alloy wheels”
Ordered tyres were silently swapped for cheaper ones and refund delayed.
“I ordered some good tyres, but in 2 days I got a confirmation email where the tyres were different from what I ordered.”
Polite fitter rang ahead and fitted two tyres promptly at home.
“He was very polite and fitted 2 tyres within half hour.”
Booking and fulfilment problems come up often. Reviewers mention no-shows, cancelled fittings, garages not having the ordered tyres, and fitters installing the wrong or older tyres. A minority describe mobile fitters arriving on time, behaving politely, and sometimes providing free upgrades or completing fittings as scheduled.
Some reviews describe advertised prices increasing between visits and extra charges added at fitting centres. Several customers say the company took payment before confirming stock, then applied replacements or added costs. Even so, a number of reviews mention real savings and low-cost fittings that went smoothly.
Reviewers say the website lists tyres as available when they are out of stock and takes payment before confirming availability. Many describe long phone waits, repeated rebooking, and time lost due to late or missed appointments. A few report an easy online purchase and quick local fitting arranged at short notice.
Fewer reviews focus on tyre condition, but the complaints still appear. Examples include tread cracking soon after purchase, punctures shortly after fitting, and tyres that were older than expected. Some of these issues are reported alongside fitting mistakes or the wrong tyres being installed.
Many reviewers mention emails going unanswered, price guarantee claims being ignored, and refunds arriving late or not at all. Several say tyres were swapped without their consent and that nobody called back after missed appointments. A small number note that customer service eventually sorted out delivery delays.
Reviews split sharply between poor fulfilment and smooth, on-time fittings. Many low ratings focus on broken bookings, refunds that never get resolved, and occasional wheel damage. Several high ratings highlight fast mobile fitting and cost savings, creating a strong contrast in overall sentiment.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (36) · Reviews (14) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: March 2026
Tyre order wasn't fulfilled by TyreShopper at fitting centre; refund issued.
“the tyre shopper had not fulfilled their order”
No-show for fitting, long call transfers and wasted unpaid leave.
“due to be fitted today between 1pm and 6pm no show”
Website sold out-of-stock tyres and offered cheaper replacements only.
“why do they put a tyre which is out of stock on thier website!”
Ordered tyres were silently swapped for cheaper ones and refund delayed.
“I ordered some good tyres, but in 2 days I got a confirmation email where the tyres were different from what I ordered.”
Fitter advised tyres still usable and issued a refund, very honest service.
“they actually had many more miles in them and did not really need renewing”
Branch lacked tyres despite booking; wasted Saturday afternoon.
“I was advised that my tyres hadn't been ordered / received at the branch”
Tyres unavailable but company upgraded for free and fitted on time.
“Within a few hours I got a text offering me a free upgrade.”
Premium fitting cancelled, no customer service response and inconsistent opening times.
“there clearly isn't any customer service (or tyre delivery) at all at the moment.”
Only one tyre available at centre, wasted morning and poor customer service.
“Only one tyre was at the fitting Centre when I arrived”
Fitter was late, left a tyre with slow puncture and customer support unresponsive.
“One of the tyres has a slow puncture.”
Mobile fitter missed appointments and rescheduled without attending.
“Then the filter didn’t turn up on that day either.”
Tyres switched without notification and refund still awaited.
“they were not the tyres I had ordered (and not All Season)!”
Fitter didn't replace valves, left locking nut key, wheel losing pressure.
“the fitter failed to replace the valves”
Halfords damaged TPMS sensor and TyreShopper wouldn't assist.
“Halfords damaged the wheel pressure sensor (TPMS)”
Appointment missed, no callbacks and email contact invalid.
“No one arrived. 40 minutes later, still not open.”
Technician lacked proper tools, couldn't remove stuck wheels and service was incompetent.
“all he has is a small METAL hammer and no rubber mallets”
Mobile fitter damaged all four wheels and fitted a tyre incorrectly.
“the tyre fitter managed to damage all four wheels”
Mobile fitter damaged all four alloy wheels and customer service ignored complaint.
“he managed to damage all four of the alloy wheels”
Ignored my price guarantee emails and provided poor customer service.
“I have been ignored and after numerous emails I have continued to be ignored.”
Booking cancelled due to no local service and refund delayed.
“they no longer provided a service in my area”
Four tyres developed tread cracking within 15 months and no guarantee.
“all four tyres cracking in tread”
Halfords fitter scratched alloys and complaint remains unresolved.
“The tyre fitter chipped and scratches my alloy rims.”
Tyres not delivered on fitting day; Halfords arranged refund.
“wait around for an hour then told tyres haven't been delivered”
Tyres substituted without consent and customer support failed to help.
“they had decided to send these replacements instead and refund me the difference”
Mobile fitter fitted over-year-old and different tyres than ordered.
“they are already over a year old ( also they fitted different tires to what was ordered )”
Booking at garage failed, refund processed slowly and customer service poor.
“garage boarded up and not trading.”
Good tyre price but fitter refused a simple wheel swap and charged extra.
“We have to charge extra for anything different to your order”
Discount code failed and customer service couldn't resolve it after long call.
“the code was not recognised.”
Fitter damaged neighbour's wall; promised refund but not received and contact impossible.
“drove his van off the edge of our drive and into next doors garden damaging a newly replaced retaining wall”
Mobile fitter fitted tyres over two years old and customer support unhelpful.
“they had fitted 2 tyres which were well over 2 years old”
Polite fitter rang ahead and fitted two tyres promptly at home.
“He was very polite and fitted 2 tyres within half hour.”
Fitter texted, didn't call and left without fitting tyres.
“did not call just sent a text”
Price rose shortly after revisiting site and call centre unhelpful.
“the price had risen from £187.99 to £195.99 each”
Wrong tyre size fitted causing vehicle fault code and lost earnings.
“Fitted wrong tyre size causing a fault code to appear on my car”
Tyres delayed and took eight days to be fitted; customer service unresponsive.
“it took 8 days in the end to get 2 tyres fitted”
Mobile fitting cancelled then showroom appointment cancelled; refund promised.
“the fitting was cancelled, with an invitation to call and reschedule.”
Company took payment despite lacking stock and repeatedly rescheduled fittings.
“They took my money and then informed me that the mobile team didn't have the tyres I wanted”
Fitting garage understaffed, couldn't fit tyres, so I cancelled and refunded.
“they had only 1 staff in and couldnt fit while l waited”
Paid £400 but received no tyres and no communication from company.
“received neither the goods nor any communication”
Order cancelled twice due to supply issues and refund still pending.
“they can't supply the tyres.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tyre Shopper is a UK online tyre retailer and booking platform. Customers search by vehicle registration or tyre size to compare tyre models, load index, and speed rating. They can buy online, choose delivery to partner garages or mobile fitters, and book fitting appointments. Tyre Shopper takes payment and sends order confirmation plus fitting details for partner centres and mobile technicians.